2,149 Sap Fico Support Specialist jobs in India

SAP Interface Support Engineer

Bangalore, Karnataka NTT America, Inc.

Posted 2 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP Interface Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
A minimum of 4 years of experience (4-10 years) working with SAP Basis operations, in ideal case about interface technologies
Examination in SAP courses, e.g. ADM100 - SAP Basis Administration
Basic Linux experience
Analytical thinking ability
Error resolver mentality
Good English skills
Key words :SAP Basis, Interface, Linux, Analytical and problemsolving skills.
IT Skills : SAP Basis, Interface, Linux
Desirable requirements:
- Experience with SAP Basis, Linux, Interface.
- Experience working with Agile methodology.
Leadership responsibilities :
1) Good team player
2) Capability to take ownership of tasks.
Project Management / co-ordination : N/A
Strategic role elements :
1) Worked in Agile methodology
Any specific expectation from the job role : Good attitude, open to learn the new skills
UG or PG with respective computer science degree
Good Communicatons skills
Worked in Multiple teams
Positive Attitude
Minimum 4 years (Ideal between 4-10 years)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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SAP Interface Support Engineer

Bangalore, Karnataka NTT DATA North America

Posted 2 days ago

Job Viewed

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP Interface Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
A minimum of 4 years of experience (4-10 years) working with SAP Basis operations, in ideal case about interface technologies
Examination in SAP courses, e.g. ADM100 - SAP Basis Administration
Basic Linux experience
Analytical thinking ability
Error resolver mentality
Good English skills
Key words :SAP Basis, Interface, Linux, Analytical and problemsolving skills.
IT Skills : SAP Basis, Interface, Linux
Desirable requirements:
- Experience with SAP Basis, Linux, Interface.
- Experience working with Agile methodology.
Leadership responsibilities :
1) Good team player
2) Capability to take ownership of tasks.
Project Management / co-ordination : N/A
Strategic role elements :
1) Worked in Agile methodology
Any specific expectation from the job role : Good attitude, open to learn the new skills
UG or PG with respective computer science degree
Good Communicatons skills
Worked in Multiple teams
Positive Attitude
Minimum 4 years (Ideal between 4-10 years)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.

SAP Pre-Sales Operations Support Specialist

Noida, Uttar Pradesh Best Infosystems Ltd.

Posted 5 days ago

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Job Description

SAP Pre-Sales Operations Support Specialist_Contract to Hire or Subcon or Permanent_Greater Noida


Job Title: SAP Pre-Sales Operations Support Specialist

Job Type: Contract to Hire or Subcon or Permanent

Location: Greater Noida

Experience: 10+ years


Job Description:

Responsibilities:

• Assist the sales team with pre-sales technical knowledge and presentations.

• Understand customer requirements and provide sales support.

• Conduct product demonstrations, both online and face-to-face.

• Prepare and present product proposals and RFIs (Request for Information).

• Generate new sales opportunities by identifying potential clients and understanding their needs.

• Respond to technical and functional product queries during the sales process.

• Work closely with the sales team and other departments to ensure coordination and smooth execution of sales processes.

• Train the sales team on the technical aspects of the product or service.

• Stay up-to-date with product developments and updates.

• Participate in trade shows, conferences, and other marketing events to promote the company’s solutions.


Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.

• Proven experience in a pre-sales or sales support role.

• Strong technical knowledge of the product or service being sold.

• Excellent communication and presentation skills.

• Ability to understand and articulate customer requirements.

• Strong problem-solving skills and attention to detail.

• Ability to work collaboratively with cross-functional teams.

• Proficiency in CRM software and sales support tools.


Skills:


• Technical expertise in the relevant product or service.

• Strong customer service orientation.

• Ability to manage multiple tasks and priorities.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving abilities.

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SAP FICO AMS Support Consultant (Remote/Freelancing)

Bengaluru, Karnataka QAAgility Technologies

Posted 1 day ago

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Job Description

Job Title: SAP FICO AMS Support Consultant


Job Type: Remote / Freelancing


Experience: 7+ years


Job Summary:

We're seeking an experienced SAP FICO AMS Support Consultant with up to 7 years of experience to join our team. As a remote working professional, you'll be responsible for providing high-quality support and maintenance of SAP FICO modules , ensuring seamless integration with other SAP modules. Your strong analytical and problem-solving skills will enable you to troubleshoot issues efficiently.


Key Responsibilities:

  • SAP FICO Support: Provide expert support for SAP FICO modules, including accounts payable, accounts receivable, general ledger, and financial reporting
  • Issue Resolution: Troubleshoot and resolve complex technical issues related to SAP FICO, collaborating with internal teams and external stakeholders
  • System Maintenance: Perform routine maintenance tasks, such as system configuration, testing, and documentation
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and productivity
  • Collaboration: Work closely with cross-functional teams, including development, testing, and project management


Requirements:

  • 7 years of experience in SAP FICO AMS support, with a strong understanding of SAP FICO modules and integration points
  • SAP Certification: SAP certification in FICO module is an advantage
  • Technical Skills: Strong knowledge of SAP FICO, ABAP, and relevant SAP modules (e.g., MM, SD, PP)
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Ops Support Specialist

New
Pune, Maharashtra Citigroup

Posted today

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Job Description

**Job Description**
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes
**Responsibilities:**
+ Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries
+ This role is an individual contributor which involves supporting a small Operation Support team and responsibilities as well as recommending new work procedures to help streamline operations
+ Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data
+ Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple teams on open exception items
+ Handle third party agencies wire and payment recons
+ Prepare and post the Journal entries based on the open items/exceptions
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
+ Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
+ Assist with ongoing Lean and process improvement projects
+ Resolve complex problems based on best practice/precedence, escalating as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
**Qualifications** :
+ Previous relevant experience preferred
+ Proficient in Microsoft Office
+ General knowledge of client reporting across the industry and our competitors
+ Experience in Cards operations, Cards payments and settlements and GL Reconciliations
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education** :
+ Bachelor's degree/University degree or equivalent experience
+ This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required **.**
**Shift Timing:**
+ Candidate should be willing to work in 24*7 shifts including late night shift start timings
+ Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts)
+ Weekend working may be BAU as per business requirement
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.

Ops Support Specialist

Chennai, Tamil Nadu Citigroup

Posted 2 days ago

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Job Description

**C0** **4**
**Responsibilities:**
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial Research, Deposit Research Investigations which includes maintenance.
**Justification / Responsibilities:**
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, account opening, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
+ Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Training for team efficiency improvements.
+ Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
+ Partner with validation and dependent teams for timely closure of items.
+ Contribute to ongoing Lean and process improvement projects.
+ Drive self and team initiatives, including employee engagement, learning, and development.
+ Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
+ Act as a subject matter expert in the process.
+ Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
+ Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
+ Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
+ Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
+ Support the process to achieve annual MTP (MTP save) goals.
+ Supporting NAM USPB Core Operations
**Qualifications:**
+ 0-2 years of relevant experience
+ Proficient in Microsoft Office/ Citi AI Tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support application releases and COB testing
+ Demonstrated analytical skills and mathematical knowledge
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
shtra India
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.

Project Support Specialist

Bengaluru, Karnataka ThermoFisher Scientific

Posted 2 days ago

Job Viewed

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
+ Responsible for handling the metrics in various systems.
+ Coordinates and supports assigned PSS staff and works closely with functional leads to ensure optimal operational performance.
+ Helps study teams to maintain audit readiness by bringing forward innovative ideas and inquisitive new ways of working.
+ Supports creation, implementation and change management for departmental and cross-functional process improvements/enhancements initiatives.
+ Supports with risk assessment and analysis to avoid possible deviations and noncompliance with established processes.
+ Provides end to end oversight and follow up on study level activities aiming to minimize any inconsistencies in terms of compliance with systems, interpersonal/customers processes and procedures accurately applied at all levels.
+ Provide reconciliation, oversight and follow up on systems and trainings for various Functional Departments. Direct communication with Functional Leads to follow up and increase training compliance >99% on study level.
+ Attends (if required) external meetings & teleconferences with clients. Supports with preparation of presentations including information about Key Performance Indicators, metrics, status and possible challenges with systems
+ Act as oversight on eTMF-specific activities, with a preference for team members with current experience as lead on eTMF activities.
+ Possess a high level of experience in all eTMF-oriented activities, including filing, file review, running reports to investigate gaps, and preparing eTMF for audits.
+ Have experience with eTMF and one or more client eTMF platforms.
**Qualifi** **c** **a** **t** **i** **o** **ns:**
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (more than 5 years).
+ **Extensive expert level Lead PSC experience.**
+ **Experience with clarity including activities like Team tab review, 'Under Forecast Value change' column review, reconciliation of clarity to analyse variance with the budget etc.**
+ **Experience with Client Coordination**
+ **Preparing client compliance reports and creating slides for CRA meetings.**
+ **Hands on experience with Audit preparation**
+ **Assisting the Global Project Leader with preparation of Study Plans**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
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Software Support Specialist

Mumbai, Maharashtra Danaher Corporation

Posted 2 days ago

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Job Description

At SCIEX, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Software support specialist will be the part of the India software team located in Mumbai and will report to the Service Manager, Mumbai .
Core Responsibilities-
- Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel <50%) that satisfy customers requirements.
- Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.
- Requirement of Strong troubleshooting skills of software issues is highly desirable.
- Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.
- Supporting the key KPI's for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution
The essential requirements of the job include
+ Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT
+ Minimum 7-8 years of relevant experience in Lifesciences or related industry.
+ Excellent communication and conversation skills Verbal and Written - Good Documentation Skills and customer handling skills
+ Need fluency in English.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel - Ability and willingness to travel, overnight /outstation calls with short notice, if require.
It would be a plus if you also possess previous experience in:
+ Chromatography, Mass spectrometer softwares,Pharma IT
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Collection Support Specialist

Pune, Maharashtra Citigroup

Posted 2 days ago

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Job Description

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
+ Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
+ Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
+ Interact with internal departments and external clients to resolve issues and concerns
+ Monitor "In process," work to meet business and quality standards
+ Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
+ Support and expansive array of products and services and serve as the team subject matter expert
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-3 years of relevant experience
+ Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
+ Proficient computer skills
+ Ability to adapt to new technology quickly and seamlessly
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
- 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background.
**Shift of operations:**
This job will have Night shifts.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.

Junior Support Specialist

Pune, Maharashtra Cornerstone onDemand

Posted 2 days ago

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Job Description

**Global Customer Support - Intern | Pune | 12 Months Internship |**
This role is part of the Global Customer Support
Team, responsible for providing Level 1 support to clients on the Cornerstone
OnDemand products. Product Support Engineer (Intern) works via telephone and
electronic communication (CRM) with clients to acknowledge, analyse, and
resolve application software related questions and troubleshoot issues
encountered in applications. This position requires an individual, who can
passionately and patiently educate our clients on, how our product is designed
to work, and has problem solving skills, eagerness to learn and customer centric
mindset
**In this role you will**
Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
Active engagement with Knowledge base and forums utilizing help channels/resources.
Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
Consistently deliver aligning with set goals and beyond
Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
Consideration of privacy and security obligations
**You've got what it takes if you have**
Bachelor's degree in computer science or equivalent with less than a year of customer facing application support experience.
Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
Superior written and verbal communication skills.
Customer centric mindset, with passion for helping customers and providing excellent customer service.
Strong analytical and problem-solving skills.
Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
**The role requires working in 24x7 environment (mostly US shifts)**
**#LI-Onsite**
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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