19 Satisfaction Client jobs in India

Client Experience Specialist

Gurugram, Uttar Pradesh MRI Software

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Job Description

Management

· Onboarding: Assist new customers in the onboarding process to get them up to speed quickly.

· Account Health Checks: Regularly assess the health of customer accounts.

· Training: Offer specialized training sessions, tailored to customer needs.

Analyst

· Data Monitoring: Track KPIs related to customer engagement and product usage.

· Trend Analysis: Identify potential issues before they become problems.

Operations

· Tool Management: Administer customer success software and ensure its optimized use.

· Process Improvement: Continually assess and improve internal processes.

Customer Relationship Activities

1. Understand what clients need

2. Spot opportunities by expanding contact base in each client organization

3. Coordinate drive with other product AM/AEs

4. Help address the siloed nature of the client onboarding process by being present in Sales, Implementation and BAU calls. Further explanation below.

5. Drive revenue with happy clients

6. Push for referrals and work on case studies

7. Consolidate and filter client and abstraction team feedback on the product and support development team with roadmap

8. Requires Excellent Communication

Account Administration Activities

1. Maintain regular meeting and communication cadences

2. Handle simple user training when requested especially for new starters

3. Handle all user activation and deactivation requests

4. Ensure that projects are resourced correctly ensuring KPIs for abstraction turn around are met

a. Ensure that all uploads are moving through the abstraction process in a timely manner

b. Ensure that the client and abstraction team are handling any queries in a timely manner

c. Handle any preliminary escalations for abstraction queries

5. Check invoices going to clients to ensure they are being correctly billed

6. Handle any preliminary billing queries with both MRI and the client

7. Send out monthly usage reporting to ensure clients are cognisant of their package capacity

8. Share product update information

9. Send out regular surveys for client feedback and process the responses

10. Work with marketing to get NPS responses

11. Maintain contact information in SalesForce

12. Provide internal client health summaries to ensure that we are ahead of any client risks

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Client Experience Ambassador

Bengaluru, Karnataka JLL

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Job Description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Competencies

  • Excellent communication skills.
  • Strong customer service drive.
  • Outstanding problem solving skills.
  • Able to work flexible hours.
  • Quick learner and ability to motivate self.
  • Proven working experience as a guest relation Executive.
  • Confidently able to present to clients.
  • Hands-on experience in using visitor management software and MS office. 
  • Strong team player within a customer service team environment.
  • Responsibilities

    Key Operations delivery

  • Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
  • Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
  • Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
  • Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
  • Ensure Accenture specific processes/manuals is followed
  • Visitor admission is properly authorized
  • Maintained visitor log book and book taxis if required
  • Assisting with special needs for visitors with disabilities.
  • Ensuring basic cleanliness of lobby, lifts and public area.
  • Ensure the laptop details are scanned and check for Govt. ID’s.
  • Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
  • Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
  • Client safety and security protocols are followed
  • Daily reconciliation & shredding of daily badges.
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Keep your ambitions in sight and imagine where JLL can take you.

    Apply Today!

    Business Specific Question

    Location:

    On-site –Bangalore, Karnataka

    Scheduled Weekly Hours:

    40

    If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

    Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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    Junior Client Experience Executive

    Bengaluru, Karnataka YouGov

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    Job Description

    Company Description
    **The Company**

    YouGov is an international market research and data analytics group.

    Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

    We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

    We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

    Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

    With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.

    **The Culture**

    Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

    Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us.

    As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

    **Job Description**:
    **The Role**

    As a Junior Client Experience Executive for the Research Services Support team, you will be a part of the full customer journey, at first by supporting clients to learn to use the YouGov Surveys: Self-Serve platform and then by supporting them as they continue to use it.

    **What will I be delivering?**

    Covering the UK shift, you will be part of the YouGov Survey Direct team, delivering a key part of YouGov’s strategy. As YouGov's Self-Serve platform grows in the UK and US markets, we need to ensure that all Clients on the platform receive the support they need.

    As part of this role you will:

    - Be the first point of contact for UK clients who have questions related to navigating the self-serve platform
    - Respond to client feedback across English speaking markets (but primarily with a UK focus)
    - Train new clients and internal staff to use the Self-Serve platform and analysis tool
    - Review client surveys before approving them and setting them live
    - Be the first point of contact for queries that come through from colleagues in the business for our analytical tool, Crunch
    - Review project specs and allocate them to the appropriate research team through our in-house project portal, Project Allocator
    - Respond to queries that come through Jira ticketing system when clients face issues with login and registration for our main platform.

    **What’s in it for me?**

    This is an opportunity to be part of the growth of YouGov Surveys: Self-Serve and also be part of YouGov’s quickly growing presence in India. You will be the first port of call for all new YouGov clients (via the platform) and be pivotal in ensuring we are providing our clients with the best possible service, to best suit their research needs.

    **Qualifications**

    **What do I need to bring with me?**
    - Teamwork - YouGov Survey Direct is a small, but growing team - being able to work well as part of a team is essential
    - The ability to be efficient whilst also having strong attention to detail is vital for this role, as we need to respond to multiple client queries in a timely manner
    - Fluent spoken and written English
    - Enthusiastic, a willing and quick learner with a drive to succeed

    **Demonstrated knowledge and experience**
    - Some client facing customer service experience

    **Nice to haves**:

    - Experience in working with quantitative research surveys would be ideal, but not essential
    - Experience in ticketing systems would be advantageous

    **Technical skills and qualifications**
    - Must be a confident user of Excel
    - Excellent spoken and written Engl
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    Client Experience & Sales Executive

    Bengaluru, Karnataka Mantara

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    Job Description

    **Job Title**: Business Development Executive

    **Location**: On-Site, Sadashivnagar, Bangalore

    **Job Type**: Full-Time

    **Experience**:

    - **Fresher or experienced** upto **2 years**

    **Salary**: ₹15,000 - ₹0,000 per month (based on experience)

    **Benefits**: Performance-based bonuses, yearly bonus, health insurance, paid sick time, and paid time off

    **About Us**:
    Mantara is a fast-growing home hardware company that crafts exquisite products designed to enhance the beauty and character of living spaces. Our mission is to embody luxury and personal expression in every detail, transforming houses into one-of-a-kind masterpieces.

    **Key Responsibilities**:

    - Develop and implement a comprehensive sales strategy for D2C, B2B, channel partners, exhibitions, and trade shows.
    - Manage in-studio sales and build a strong team of sales professionals.
    - Conduct market research to identify trends and competitor strategies.
    - Create and maintain a structured sales funnel and CRM for streamlined operations.
    - Build and nurture relationships with customers, partners, and internal teams.
    - Continuously optimize the sales strategy to enhance performance.
    - Track progress through a structured sales pipeline and ensure consistent success.

    **What We Are Looking For**:

    - A proactive and dynamic sales professional with a passion for relationship-building and deal-making.
    - Strong communication and persuasion skills.
    - A strategic mindset with the ability to analyze and improve sales processes.
    - Proven ability to thrive in a fast-paced, results-oriented environment.

    **Qualifications**:

    - Bachelor’s degree in Business, or a related field.
    - Experience in sales or marketing (Freshers with a passion for sales are welcome).
    - Proficiency in English (required).

    **Why Join Us?**
    - Be part of a rapidly growing company with ample opportunities for professional growth.
    - Collaborate within a vibrant, team-oriented environment.

    **Job Types**: Full-time, Permanent

    Pay: ₹1 00.00 - ,000.00 per month

    **Benefits**:

    - Health insurance
    - Paid sick time
    - Paid time off

    Schedule:

    - Day shift

    Supplemental Pay:

    - Performance bonus
    - Yearly bonus

    Ability to commute/relocate:

    - Sadashivanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

    **Language**:

    - English (required)

    Work Location: In person
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    IPB EMPLOYEE & CLIENT EXPERIENCE - ASSOC

    Bengaluru, Karnataka JPMorgan Chase & Co.

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    Job Description

    As a Associate within the Asset and Wealth Management Finance & Business Management team, you will optimize business performance by promoting key initiatives. You will serve as a trusted advisor to Business/Group Heads, responsible for identifying, escalating, and mitigating business risks. Your role in business management is dynamic and may vary across different lines of business, aligning with their specific priorities.

    Job Responsibilities:

  • Apply advanced analytical skills to interpret complex datasets, independently conducting and following up on analyses.
  • Ensure accuracy and timeliness in data analyses, taking initiative in problem-solving and decision-making to drive project success.
  • Articulate complex data findings effectively to diverse stakeholders and work collaboratively with cross-functional teams to align insights with business objectives.
  • Utilize Qualtrics for designing surveys, collecting data, and conducting analyses to provide insights into customer experiences and feedback.
  • Collaborate with senior leaders to drive strategic priorities and engage with global stakeholders to address challenges and implement best practices.
  • Participate in initiatives to enhance business processes, identify and mitigate risks, and ensure operational integrity.
  • Lead multiple projects with a focus on timely completion, while building strong relationships with stakeholders and facilitating effective communication.
  • Required Qualifications, Skills, and Capabilities:

  • Educational and Professional Background : Holds a Bachelor’s/Master’s degree with over 9 years of relevant experience, having experience in client survey, employee/ client relationship experience or related background.
  • Technical Expertise : Proficient in Qualtrics, Tableau, Alteryx, Python, and Advanced Excel for data manipulation, analysis, and survey design.
  • Communication and Synthesis : Strong communication skills with the ability to synthesize work into executive summaries and reports, effectively conveying complex information.
  • Detail-Oriented and Proactive : Organized approach to controls and risk management, with a proactive attitude and ability to provide value-added support to business partners.
  • Problem-Solving and Analytical Skills : Structured problem-solving skills with proficiency in detailed analytics and issue identification, enhancing reporting processes using BI tools.
  • Business Acumen and Stakeholder Collaboration : Strong business acumen and technical literacy, with the ability to collaborate effectively with senior stakeholders and understand market trends.
  • Leadership and Adaptability : Proven experience in business and project management, with excellent leadership, communication, and interpersonal skills, capable of thriving in a fast-paced, dynamic environment.
  • Preferred Qualifications, Skills, and Capabilities:

  • Collaboration and Timely Delivery : Experienced in working with development teams to ensure the timely delivery of reporting platforms and dashboards.
  • Process Improvement and Innovation : Skilled in identifying areas for process improvement and enhancing efficiencies through innovative ideas and solutions.
  • Adaptability and Independence : Capable of working under minimal supervision and adapting to demanding environments, maintaining a detail-oriented and results-focused approach.
  • Communication and Design Rationale : Strong ability to articulate and demonstrate thoughtful rationale in design decisions, with an emphasis on detail-oriented and results-focused work.
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    SAP AMS | Presales + Bangalore Client experience only

    Bengaluru, Karnataka Michael Page

    Posted today

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    Job Description

  • SAP AMS experts with minimum 15+ years of experience
  • SAP AMC, Pre-Sales, and Delivery expertise with deep South India market insight
  • About Our Client

    The hiring organisation is a consultancy company operating within the professional services industry. They are a medium-sized organisation known for their focus on technology solutions and delivering successful project outcomes for their clients.

    Job Description

  • Manage the SAP AMS delivery for mid to large-scale clients across South India
  • Own both client acquisition and service delivery, ensuring high-quality outcomes and long-term value
  • Identify opportunities to enhance operational efficiency through automation, innovation, and global delivery models
  • Direct AMS transformation projects focused on performance improvement, workflow optimization, and cost reduction
  • Collaborate with cross-functional teams to drive strategic initiatives and execute improvement roadmaps
  • The Successful Applicant

  • 15+ years of extensive SAP consulting experience with proven delivery in SAP AMS for mid to large-sized clients
  • Led end-to-end AMS operations across South India, including client acquisition and service delivery management
  • Directed transformation initiatives focused on process optimization, automation, innovation, and offshoring strategies
  • Held leadership positions at the Senior Associate Director/Director level with a focus on driving measurable outcomes
  • Specialized in the South India and Bangalore markets, with deep regional insight and delivery expertise
  • Experienced in shared services environments, managing multi-client operations efficiently
  • Strong analytical and decision-making skills, capable of handling multiple concurrent projects
  • Self-driven and autonomous, thrives with minimal supervision
  • Exceptional written and verbal communication, building strong stakeholder relationships
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    Technology Product Support, Aladdin Client Experience, Vice President

    Mumbai, Maharashtra BlackRock

    Posted today

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    Job Description

    **About this role**
    Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment?
    If this sounds like you, then join our Aladdin ( ® business! As a member of one of BlackRock's fastest growing areas you will have the technical and client-facing skills to work on the complete investment lifecycle - using innovative technology to help some of the largest institutions and investors in the world.
    In this role, you will:
    + Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience
    + Build strong relationships with clients teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance and Head of Platform management.
    + Mobilize Aladdin's suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.
    + Work with support team representatives to analyze service patterns and themes.
    + Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
    + Improve aspects of service by identifying root causes of systemic issues and solving them at scale.
    We have:
    + The feel of a start-up with the backing of the world's largest asset manager.
    + A diverse environment with professional growth opportunities and a welcoming employee culture.
    + Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.
    + A flexible work culture.
    You have:
    + 10+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across Cash and Position reconciliations, Derivative Operations, Corporate Action processing and other workflows in the Investment Operations space.
    + A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows.
    + A consultative approach to understanding client needs and a passion for solving problems
    + Ability to run multiple priorities.
    + Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients
    + Business fluent in English.
    You may have:
    + Direct portfolio / risk management, trading, compliance, or operations analyst experience
    + Proficiency in working with large sets of data
    + A solid understanding of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin
    Who are our clients?
    Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, powerful risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software
    Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment?
    If this sounds like you, then join our Aladdin ( ® business! As a member of one of BlackRock's fastest growing areas you will have the technical and client-facing skills to work on the complete investment lifecycle - using innovative technology to help some of the largest institutions and investors in the world.
    In this role, you will:
    + Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience
    + Build strong relationships with clients teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance and Head of Platform management.
    + Mobilize Aladdin's suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.
    + Work with support team representatives to analyze service patterns and themes.
    + Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
    + Improve aspects of service by identifying root causes of systemic issues and solving them at scale.
    We have:
    + The feel of a start-up with the backing of the world's largest asset manager.
    + A diverse environment with professional growth opportunities and a welcoming employee culture.
    + Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.
    + A flexible work culture.
    You have:
    + 10+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across Cash and Position reconciliations, Derivative Operations, Corporate Action processing and other workflows in the Investment Operations space.
    + A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows.
    + A consultative approach to understanding client needs and a passion for solving problems
    + Ability to run multiple priorities.
    + Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients
    + Business fluent in English.
    You may have:
    + Direct portfolio / risk management, trading, compliance, or operations analyst experience
    + Proficiency in working with large sets of data
    + A solid understanding of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin
    Who are our clients?
    Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, powerful risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software
    **Our benefits**
    To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
    **Our hybrid work model**
    BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
    **About BlackRock**
    At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
    This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
    For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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    Client Operations (Capital Markets), Aladdin Client Experience, Analyst

    Mumbai, Maharashtra BlackRock

    Posted 7 days ago

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    Job Description

    **About this role**
    **Team Overview**
    The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns.
    Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform. This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology.
    **Role Responsibility**
    + Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
    + Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database.
    + Exhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements.
    + Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients.
    + Support client/user requests related to the Aladdin analytics.
    + Be a 'Student of the Markets' by following the global markets daily to understand how macro-economic factors can affect the analytics and portfolios management's risk and investment decisions.
    + Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands.
    + Show desire to work in a constantly evolving, changing and challenging environment.
    **Experience**
    + 1-3 years in financial or technology industry
    + Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change.
    + Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage.
    + Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners.
    + Good understanding of SQL to help dive into Aladdin Database for investigations.
    + Technical skills (UNIX, PERL) are preferred but not necessary.
    + Must be detail orientated, possess initiative and work well under pressure.
    + Degree in Finance, Engineering or Technology would be preferred.
    + Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an interest in learning these aspects of the job.
    **Our benefits**
    To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
    **Our hybrid work model**
    BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
    **About BlackRock**
    At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
    This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
    For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
    This advertiser has chosen not to accept applicants from your region.

    Data Engineer - Client Digital Experience ( CDX)

    Mumbai, Maharashtra Investec

    Posted today

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    Job Description

    Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

    Team Description :

    The Channel Data Insights team develops and produces digital behavioural data and analytics for Digital Experience platforms within Investec Bank Ltd and PLC.

    Key Responsibilities :

    We are seeking an experienced Data Engineer to join the CXT/CDX Data & Insights team. The role encompasses end-to-end data engineering responsibilities: data ingestion, transformation, modelling, and warehousing. The successful candidate will build scalable, self-service data products using Azure-based technologies aligned with Investec's Data Experience Framework and One Data Platform (ODP) standards. You will be instrumental in delivering high-quality data solutions to business and end users across the Bank, either via self-service products or in collaboration with the Analytics squad to deliver modelled data products. This role involves technical mentorship and collaboration with global CDX teams to ensure design efficacy and solution impact. While cloud-first (primarily Azure), the role may occasionally interact with legacy on-premises systems that are being decommissioned. You will work closely with teams such as Architecture, DevOps, Database Administration, and Application teams, across both India and global offices .

    Data Engineering & Platform Development 

     - Build and manage metadata-driven data ingestion pipelines using Azure Data Factory and Databricks

     · Maintain and enhance the Channel Data Analytics Platform

     · Develop business-focused data products and data marts

     · Build and maintain Azure Analysis Services models (multidimensional and tabular)

     · Execute all stages of the data engineering lifecycle using IDX methodology

     · Implement DevOps practices for deployment pipelines

    · Use IaC tools (Bicep, Azure CLI, PowerShell) to automate infrastructure provisioning

    Collaboration & Stakeholder Engagemen t

    · Partner with business users and analysts to translate insights into technical solutions

    · Work with Architecture and Application teams to implement scalable, robust pipelines

    · Participate in code reviews and knowledge-sharing sessions across squads

    Governance, Documentation & Standards

     · Develop and maintain technical documentation, checklists, and operational procedures

     · Promote data security, CI/CD practices, and mitigate human error

    · Share in support and operational duties within the engineering team

    Innovation & Cloud Migration 

    · Support and influence the migration of on-prem systems to Azure

    · Stay current with evolving cloud technologies and drive adoption of best practices

    Core Skills & Knowledge

    · 10+ years of experience in data engineering roles

     · Proficient in Azure Data Factory, Databricks, Synapse Analytics, ADLS Gen2

    · Strong SQL and Python skills, including stored procedures and data wrangling

    · Expertise in Apache Spark, PySpark, and Pandas

    · Experience in building and tuning large-scale ETL processes

    · Skilled in data warehouse modelling (Kimball, Data Vault ·

     Experience with Azure Bicep templates, DevOps pipelines, and GIT

    · Strong understanding of distributed data mesh principles

    · Familiarity with Unity Catalog and Azure Analysis Services ·

     Performance tuning in Spark · Agile methodology experience

     · Effective communicator across technical and non-technical teams

     Preferred skills · C# / .NET Core / .NET Framework · JavaScript frameworks: ReactJS, Angular · Microservices architecture and event-driven design · Mobile development (React Native, Swift, Android Java) · Containerization tools: Docker, Podman · AI tools and technologies.

    Required Qualifications

    · Bachelor's degree in computer science or related field from an accredited university and/or equivalent work experience

    · Microsoft Azure certifications (Mandatory AZ900, DP900, DP201, DP202), Preferred (Databricks Fundamentals, Databricks Azure Databricks Platform Architect)

    As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

    Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

    Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

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