6,528 Senior Client Relations Manager jobs in India

A Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening relationships with a company's clients to ensure satisfaction, loyalty, and long-term engagement. This role is a blend of customer service, sales, and account management, and is crucial in industries like finance, marketing, technology, and professional services.

Key Responsibilities:

• Serve as the main point of contact for clients.
• Address client needs, inquiries, and complaints in a timely and professional manner.
• Ensure high levels of client satisfaction.
• Develop a deep understanding of clients' businesses, goals, and challenges.
• Build trust and rapport through regular check-ins, updates, and meetings.
• Identify opportunities to add value and deepen the partnership.
• Monitor client accounts to ensure service delivery and performance expectations are met.
• Collaborate with internal teams to tailor solutions and resolve issues.
• Prepare reports, updates, and performance reviews for clients.
• Identify upselling or cross-selling opportunities.
• Help retain existing clients and reduce churn.
• Participate in contract renewals, proposals, and negotiations.
• Gather client feedback and relay it to product, marketing, or development teams.
• Help shape future products or services based on client needs and market trends.

Key Skills & Qualities:

• Strong interpersonal and communication skills
• Problem-solving mindset
• Emotional intelligence and empathy
• Organizational and multitasking ability
• Sales and negotiation skills
• Knowledge of CRM software (like Salesforce, HubSpot, etc.)

Job Type: Full-time

Pay: ₹15, ₹24,711.69 per month

Work Location: In person

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the role

The individual will play a strategic leadership role, ensuring operational excellence, team performance, and alignment with Enterprise line of Business within GTM function.

About the team

We are seeking an experienced and people-focused Manager to lead a team of Partner Managers and Support Specialists responsible for managing integrated payments partnerships across Instore and e-commerce platforms.

What you'll own

• Lead and manage a team of Partner Managers and Support Specialists dedicated to driving partner success and delivering high-impact outcomes
• Serve as a people manager by overseeing daily operations, coaching team members, setting clear performance objectives, and conducting regular check-ins and performance reviews.
• Ensure the team delivers on key KPIs set by the LOB such as partner onboarding, enablement, retention, and supporting Onshore Partner managers.
• Collaborate closely with cross-functional teams including Sales, Product, Support, to ensure seamless partner experiences.
• Drive execution of partner strategies & work closely with Onshore Teams for Instore and e-commerce integrations with a focus on efficiency and service quality.
• Identify performance gaps, training needs, and process improvements to enhance team productivity and partner satisfaction.
• Prepare and review performance Sales force dashboards and reporting metrics for leadership visibility and decision-making.
• Own escalations and critical issue resolution, ensuring timely action through appropriate channels.
• Contribute to the recruitment, onboarding, and development of team members.
• Collaborate closely with the UK leadership team to drive process improvements, assess team capacity, and keep stakeholders informed about operational requirements for effective team management.

What you bring

• 6–8 years of experience, with at least 3–4 years in a people management capacity, preferably in partner/channel management, client success, or fintech/payment environments.
• Demonstrated success in leading high-performing teams and delivering business outcomes through others.
• Strong understanding of partner ecosystems, including POS systems and e-commerce platforms.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic mindset with an eye for operational detail, process optimization, and continuous improvement.
• Proficiency in using CRM tools like Salesforce, reporting platforms, and collaboration tools.

What makes a Worldpayer

It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

We are a growing CPA firm seeking a Client Relations Manager to join our team. The candidate will serve as the main point of contact for clients, excellent communication skills, efficient project management, and timely delivery of services.

Job Summary:

The primary role of a Senior Client
Relations Manager
will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:

• Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.

• Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements.

• Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.

• Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.

• Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:

• Bachelor's degree in communications, advertising, business, information technology, or a related field preferred.

• Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.

• Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.

• Strong research, analytical, and problem-solving skills.

• Ability to handle pressure and meet deadlines while working independently and as part of a team.

• 6-7 Years of Experience of relevant Experience (Prior experience with agency systems).

• Willing to work from the office location.

• Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:00 AM- 07:00 PM

Job Title: Client Relationship Manager Assistant

Company: LSD Productions Pvt. Ltd.

Location: Kadavanthra

Salary: ₹5,000 – ₹000 per month

Work Schedule: Monday to Saturday, 9:00 AM – 6:00 PM

Job Description:

We are looking for a Client Relationship Manager Assistant to join our team at LSD Productions. The ideal candidate will support the Client Relationship Manager in handling client communications, coordinating projects, and ensuring smooth day-to-day operations.

Responsibilities:

• Assist the Client Relationship Manager with client communication and follow-ups.
• Maintain client records and update databases.
• Coordinate with internal teams to ensure timely project delivery.
• Handle basic documentation and reports.
• Support in scheduling meetings and managing calendars.

Requirements:

• Education: Any graduate (Freshers can apply).
• Good communication and interpersonal skills.
• Basic knowledge of MS Office and email communication.
• Ability to multitask and stay organized.

Benefits:

• Opportunity to learn and grow in a dynamic environment.
• Exposure to client servicing and project management.

Job Type: Full-time

Pay: ₹5 6,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Company Type:
Interior Design & Turnkey Projects

Position Overview

The
Operations & Client Relations Manager
will oversee the end-to-end coordination between design and Production team, Client Relationship, Vendor Management, procurement and office management. This role requires a highly organized and strategic professional who can streamline processes, manage multiple stakeholders, and drive operational efficiency while maintaining quality standards. Advance skill in Microsoft Office is mandatory.

Key Responsibilities

1. Client Relations

• End to end client handling during any Inderior or Turnkey projects
• Monitor project timelines, budgets, and resource allocation to minimize delays.
• Resolve Client related challenges proactively.

2. Vendor Management & Procurement

• Identify, evaluate, and onboard reliable vendors, suppliers, and subcontractors.
• Negotiate contracts, pricing, and credit terms to optimize cost efficiency.
• Streamline procurement processes for interior materials, finishes, furniture, fixtures, and equipment.
• Ensure timely delivery of materials to sites to avoid delays.
• Build long-term partnerships with vendors while maintaining quality assurance.

3. Office Operations & Administration

• Oversee day-to-day office operations including administration, HR, and facility management.
• Coordinate with HR for manpower planning, recruitment, and performance monitoring.
• Ensure proper documentation, compliance, and record-keeping of company operations.
• Implement SOPs (Standard Operating Procedures) across functions to maintain consistency.

4. Team Leadership & Coordination

• Lead cross-functional teams including site engineers, designers, procurement staff, and admin.
• Train, mentor, and motivate staff to improve productivity and accountability.
• Foster collaboration between design and execution teams for seamless project delivery.

5. Financial & Reporting Responsibilities

• Work with management to prepare project quotation. BOQ and budgets
• Cost control measures in the project execution.
• Monitor expenses, resource utilization, and procurement efficiency.
• Prepare regular reports on project status, vendor performance, and operational KPIs for management review.

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent negotiation and vendor relationship management.
• Deep knowledge of interior materials, finishes, and turnkey execution processes.
• Ability to handle multiple projects simultaneously.
• Problem-solving and crisis management skills.
• Strong organizational and time-management capabilities.
• Proficiency in MS Office, project management tools, and ERP software (if applicable).
• Proficiency in AI Tool to assist in the work

Qualifications & Experience

• Bachelor's degree / Business Administration (preferred).
• 5+ years of experience in operations/project management within the interior design, construction, or turnkey industry.
• Proven track record in managing vendors, procurement, and large-scale project execution.

Job Title: Court & Client Relations Manager (Hospitality/Sports)

Company: Goodlands

Location: Mumbai, India

Job Type: Full-time

Salary: ₹30,000 – ₹0,000 (Negotiable based on experience)

About Goodlands

Goodlands is a fast-growing sports startup in India, specializing in pickleball sports products and court construction services. Featured on Shark Tank India Season 4, we are on a mission to build world-class pickleball facilities and promote the sport nationwide.

We are now launching our premium pickleball courts and are looking for a professional and dynamic Court & Client Relations Manager to handle daily operations, manage client relationships, and generate new business opportunities.

Job Role / Summary

As a Court & Client Relations Manager, you will be responsible for managing the pickleball court operations professionally, ensuring excellent customer experience, and driving business growth through sales and client engagement. This role is ideal for candidates with experience in hospitality, facility management, or sports clubs who can bring professionalism and customer-first thinking to our brand.

Key Responsibilities

• Manage daily operations of the pickleball court, ensuring smooth facility functioning
• Welcome and interact with players, members, and visitors in a professional manner
• Provide excellent hospitality service to enhance customer experience
• Handle bookings, memberships, and customer queries (online & offline)
• Promote court usage and upsell products, memberships, and services
• Build strong relationships with customers to drive repeat business
• Coordinate with housekeeping, maintenance, and support staff for court upkeep
• Maintain records of usage, memberships, and revenue reports
• Assist in organizing events, tournaments, and promotional activities at the court
• Work closely with the management team to meet business goals

Requirements

• Bachelor's degree in Business, Hospitality, Sports Management, or related field
• 2–5 years of experience in hospitality, facility management, or sales roles (sports/fitness clubs preferred)
• Strong English communication skills (spoken & written)
• Professional personality with customer service orientation
• Ability to confidently interact with clients and convert inquiries into business
• Organized, proactive, and able to manage multiple responsibilities
• Basic knowledge of sales and client relationship management
• Passion for sports/fitness is an added advantage

Perks:

Work with a Shark Tank India-featured startup

Young, supportive, and fast-growing team

Opportunity to learn and grow with the brand

Employee discounts on sports products

Job Type: Full-time

Pay: ₹2 0,000.00 per year

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Experience:

E-Commerce: 2/3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: , ,000.00 per month

Experience:

• Hospitality management: 3 years (Required)

Work Location: In person

Job Description:

• Develop and execute business strategies to achieve sales targets and expand our government sector presence

• Build and maintain strong relationships with key government decision-makers and stakeholders

• Identify new business opportunities and leverage existing networks to drive sales growth

• Collaborate with cross-functional teams to develop and deliver customized solutions for government clients

• Conduct market research and analysis to stay updated on industry trends and competitor activity

Preferred Experience:

• Sales experience in HR, BFSI, Insurance, or Investment Banking sectors, with a focus on government liaison and client relationship management

• Proven track record of meeting/exceeding sales targets in B2B/B2G settings

• Strong understanding of government procurement processes and policies (desirable)

Key Skills:

• Excellent communication, negotiation, and interpersonal skills

• Strategic thinking and problem-solving abilities

• Strong business acumen and market analysis skills

• Ability to work independently and lead cross-functional teams

• Government liaison and client relationship management expertise

Job Type: Full-time

Pay: ₹25, ₹75,000.00 per month

Work Location: In person