8,293 Senior Quality Consultant jobs in India

Senior Quality Consultant

Pune, Maharashtra Infosys BPM

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Job Description

Greetings from Infosys BPM Ltd.,

We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM.


Work Location: Electronics City, Bengaluru / Hinjewadi, Pune (work from office)

Education Qualification: Any full-time graduation

Experience required: At least 8 years of experience in driving Process Improvement projects / initiatives


Job Description:


Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.


Key Responsibilities: -

1. Identify improvement opportunities in Client processes:

a. Identify the opportunity areas in client processes resulting in Business value delivery

b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space

c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain

d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for

creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion into the projects.


2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.


3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs


4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level


5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.


6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance



Regards,

Infosys BPM Talent Acquisition Team

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Quality Assurance Consultant

Noida, Uttar Pradesh Enable, a Fujitsu company

Posted 5 days ago

Job Viewed

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Job Description

Company Introduction:


Enable Professional Services is an award-winning Elite Partner of ServiceNow.


Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants dedicated to our ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.


Our Principal Consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.


We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane and offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore, Thailand and Hong Kong.


Position Title : Quality Assurance Consultant

Location: All Regions

Reporting Lines: Lead Consultant / Principal Consultant / Principal Delivery Manager

Direct Reports: NA

Working relationships: All internal



Role Summary-

What success looks like: Your ongoing training will support your professional growth and specialisation. Your focus is on achieving ServiceNow project delivery and customer satisfaction.


Main responsibilities-


What you will be doing:

• Test and prove that the software meets major architectural requirements

• Prove for scalability and performance of a software

• Ownership of formulation and implementation of Software Testing strategies

• Have exceptional knowledge of QA and QC, usage and techniques of testing.

• Prepare defect reports and report test progress

• Ensuring visibility, traceability, and control of testing process to deliver high quality software.

• Develop and automate test scripts for software validation using any automation tool or scripting language.


Position Requirements- Skills, knowledge and experience: Must have:


• 5-8 years post-graduate work experience as a QA Consultant with ServiceNow

• Proven experience and understanding of IT workflows (incident, problem, change) Participation in ServiceNow upgrades

• Participation with ServiceNow integrations

• Participation in scoping the effort and requirements for ServiceNow project

• Previous experience with the ServiceNow platform

• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)

• Programming knowledge on any language Java script, Python, Shell

• Hands on Experience on ATF module of ServiceNow.

• Experience of working in an agile, fast-paced environment

• Experience in wide range of Open-Source Software exposure


Behavioural competencies-

To align to our core values of ‘Passionate, Pragmatic and Committed’ you have the following behaviours:

• Your get things done

• Your think big…and small

• You love what you do

• You have true grit

• You are not restricted by your job title

• You are respectful by nature


Qualifications and Certifications

Must have:

• IT Degree or relevant tertiary education in Computer Science

• ServiceNow Certifications such as CSA


Nice to have:

• ServiceNow Testing Micro-certification

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Consultant

Noida, Uttar Pradesh Enable, a Fujitsu company

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Company Introduction:

Enable Professional Services is an award-winning Elite Partner of ServiceNow.

Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants dedicated to our ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.

Our Principal Consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.

We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane and offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore, Thailand and Hong Kong.

Position Title: Quality Assurance Consultant

Location: All Regions

Reporting Lines: Lead Consultant / Principal Consultant / Principal Delivery Manager

Direct Reports: NA

Working relationships: All internal

Role Summary-

What success looks like: Your ongoing training will support your professional growth and specialisation. Your focus is on achieving ServiceNow project delivery and customer satisfaction.

Main responsibilities-

What you will be doing:

• Test and prove that the software meets major architectural requirements

• Prove for scalability and performance of a software

• Ownership of formulation and implementation of Software Testing strategies

• Have exceptional knowledge of QA and QC, usage and techniques of testing.

• Prepare defect reports and report test progress

• Ensuring visibility, traceability, and control of testing process to deliver high quality software.

• Develop and automate test scripts for software validation using any automation tool or scripting language.

Position Requirements- Skills, knowledge and experience: Must have:

• 5-8 years post-graduate work experience as a QA Consultant with ServiceNow

• Proven experience and understanding of IT workflows (incident, problem, change) Participation in ServiceNow upgrades

• Participation with ServiceNow integrations

• Participation in scoping the effort and requirements for ServiceNow project

• Previous experience with the ServiceNow platform

• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)

• Programming knowledge on any language Java script, Python, Shell

• Hands on Experience on ATF module of ServiceNow.

• Experience of working in an agile, fast-paced environment

• Experience in wide range of Open-Source Software exposure

Behavioural competencies-

To align to our core values of ‘Passionate, Pragmatic and Committed’ you have the following behaviours:

• Your get things done

• Your think big.and small

• You love what you do

• You have true grit

• You are not restricted by your job title

• You are respectful by nature

Qualifications and Certifications

Must have:

• IT Degree or relevant tertiary education in Computer Science

• ServiceNow Certifications such as CSA

Nice to have:

• ServiceNow Testing Micro-certification

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Consultant

Noida, Uttar Pradesh Enable, a Fujitsu company

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Introduction:

Enable Professional Services is an award-winning Elite Partner of ServiceNow.

Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants dedicated to our ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.

Our Principal Consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.

We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane and offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore, Thailand and Hong Kong.

Position Title : Quality Assurance Consultant

Location: All Regions

Reporting Lines: Lead Consultant / Principal Consultant / Principal Delivery Manager

Direct Reports: NA

Working relationships: All internal

Role Summary-

What success looks like: Your ongoing training will support your professional growth and specialisation. Your focus is on achieving ServiceNow project delivery and customer satisfaction.

Main responsibilities-

What you will be doing:

• Test and prove that the software meets major architectural requirements

• Prove for scalability and performance of a software

• Ownership of formulation and implementation of Software Testing strategies

• Have exceptional knowledge of QA and QC, usage and techniques of testing.

• Prepare defect reports and report test progress

• Ensuring visibility, traceability, and control of testing process to deliver high quality software.

• Develop and automate test scripts for software validation using any automation tool or scripting language.

Position Requirements- Skills, knowledge and experience: Must have:

• 5-8 years post-graduate work experience as a QA Consultant with ServiceNow

• Proven experience and understanding of IT workflows (incident, problem, change) Participation in ServiceNow upgrades

• Participation with ServiceNow integrations

• Participation in scoping the effort and requirements for ServiceNow project

• Previous experience with the ServiceNow platform

• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)

• Programming knowledge on any language Java script, Python, Shell

• Hands on Experience on ATF module of ServiceNow.

• Experience of working in an agile, fast-paced environment

• Experience in wide range of Open-Source Software exposure

Behavioural competencies-

To align to our core values of ‘Passionate, Pragmatic and Committed’ you have the following behaviours:

• Your get things done

• Your think big…and small

• You love what you do

• You have true grit

• You are not restricted by your job title

• You are respectful by nature

Qualifications and Certifications

Must have:

• IT Degree or relevant tertiary education in Computer Science

• ServiceNow Certifications such as CSA

Nice to have:

• ServiceNow Testing Micro-certification

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Consultant

Uttar Pradesh, Uttar Pradesh Enable, a Fujitsu company

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Company Introduction:


Enable Professional Services is an award-winning Elite Partner of ServiceNow.


Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants dedicated to our ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.


Our Principal Consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.


We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane and offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore, Thailand and Hong Kong.


Position Title : Quality Assurance Consultant

Location: All Regions

Reporting Lines: Lead Consultant / Principal Consultant / Principal Delivery Manager

Direct Reports: NA

Working relationships: All internal



Role Summary-

What success looks like: Your ongoing training will support your professional growth and specialisation. Your focus is on achieving ServiceNow project delivery and customer satisfaction.


Main responsibilities-


What you will be doing:

• Test and prove that the software meets major architectural requirements

• Prove for scalability and performance of a software

• Ownership of formulation and implementation of Software Testing strategies

• Have exceptional knowledge of QA and QC, usage and techniques of testing.

• Prepare defect reports and report test progress

• Ensuring visibility, traceability, and control of testing process to deliver high quality software.

• Develop and automate test scripts for software validation using any automation tool or scripting language.


Position Requirements- Skills, knowledge and experience: Must have:


• 5-8 years post-graduate work experience as a QA Consultant with ServiceNow

• Proven experience and understanding of IT workflows (incident, problem, change) Participation in ServiceNow upgrades

• Participation with ServiceNow integrations

• Participation in scoping the effort and requirements for ServiceNow project

• Previous experience with the ServiceNow platform

• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)

• Programming knowledge on any language Java script, Python, Shell

• Hands on Experience on ATF module of ServiceNow.

• Experience of working in an agile, fast-paced environment

• Experience in wide range of Open-Source Software exposure


Behavioural competencies-

To align to our core values of ‘Passionate, Pragmatic and Committed’ you have the following behaviours:

• Your get things done

• Your think big…and small

• You love what you do

• You have true grit

• You are not restricted by your job title

• You are respectful by nature


Qualifications and Certifications

Must have:

• IT Degree or relevant tertiary education in Computer Science

• ServiceNow Certifications such as CSA


Nice to have:

• ServiceNow Testing Micro-certification

This advertiser has chosen not to accept applicants from your region.

Quality Assurance Consultant

Noida, Uttar Pradesh Enable, a Fujitsu company

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Introduction:


Enable Professional Services is an award-winning Elite Partner of ServiceNow.


Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants dedicated to our ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.


Our Principal Consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.


We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane and offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore, Thailand and Hong Kong.


Position Title : Quality Assurance Consultant

Location: All Regions

Reporting Lines: Lead Consultant / Principal Consultant / Principal Delivery Manager

Direct Reports: NA

Working relationships: All internal



Role Summary-

What success looks like: Your ongoing training will support your professional growth and specialisation. Your focus is on achieving ServiceNow project delivery and customer satisfaction.


Main responsibilities-


What you will be doing:

• Test and prove that the software meets major architectural requirements

• Prove for scalability and performance of a software

• Ownership of formulation and implementation of Software Testing strategies

• Have exceptional knowledge of QA and QC, usage and techniques of testing.

• Prepare defect reports and report test progress

• Ensuring visibility, traceability, and control of testing process to deliver high quality software.

• Develop and automate test scripts for software validation using any automation tool or scripting language.


Position Requirements- Skills, knowledge and experience: Must have:


• 5-8 years post-graduate work experience as a QA Consultant with ServiceNow

• Proven experience and understanding of IT workflows (incident, problem, change) Participation in ServiceNow upgrades

• Participation with ServiceNow integrations

• Participation in scoping the effort and requirements for ServiceNow project

• Previous experience with the ServiceNow platform

• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)

• Programming knowledge on any language Java script, Python, Shell

• Hands on Experience on ATF module of ServiceNow.

• Experience of working in an agile, fast-paced environment

• Experience in wide range of Open-Source Software exposure


Behavioural competencies-

To align to our core values of ‘Passionate, Pragmatic and Committed’ you have the following behaviours:

• Your get things done

• Your think big…and small

• You love what you do

• You have true grit

• You are not restricted by your job title

• You are respectful by nature


Qualifications and Certifications

Must have:

• IT Degree or relevant tertiary education in Computer Science

• ServiceNow Certifications such as CSA


Nice to have:

• ServiceNow Testing Micro-certification

This advertiser has chosen not to accept applicants from your region.

Quality Consultant

Bengaluru, Karnataka Infosys BPM

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring Quality Consultants for a Financial Services Project at Bengaluru, please find the below job description for your reference:


Job Role: Quality Consultant

work Location: Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: at least 7 years of experience in Quality and Process Improvement


Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA.


Key Responsibilities: -


Identify improvement opportunities in Client processes: Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA/Tactical automation solutions.


Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.


Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB).


Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.


Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance


Regards,

Infosys BPM Talent Acquisition Team

This advertiser has chosen not to accept applicants from your region.

Quality Consultant

Bengaluru, Karnataka Infosys BPM

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring Quality Consultants for a Financial Services Project at Bengaluru, please find the below job description for your reference:

Job Role: Quality Consultant

work Location: Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: at least 7 years of experience in Quality and Process Improvement

Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA.

Key Responsibilities: -

Identify improvement opportunities in Client processes: Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA/Tactical automation solutions.

Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.

Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB).

Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Regards,

Infosys BPM Talent Acquisition Team

This advertiser has chosen not to accept applicants from your region.
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Quality Consultant

Bangalore, Karnataka Infosys BPM

Posted today

Job Viewed

Tap Again To Close

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring Quality Consultants for a Financial Services Project at Bengaluru, please find the below job description for your reference:

Job Role: Quality Consultant

work Location: Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: at least 7 years of experience in Quality and Process Improvement

Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA.

Key Responsibilities: -

Identify improvement opportunities in Client processes: Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA/Tactical automation solutions.

Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.

Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB).

Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Regards,

Infosys BPM Talent Acquisition Team

This advertiser has chosen not to accept applicants from your region.

Quality Consultant

Gurugram, Uttar Pradesh MattsenKumar

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Type: Full Time Job Location: Gurugram

General Description

Evaluate & audit conversations/transactions on behalf of assigned client process (s) as per pre-defined guidelines ensuring zero/minimal quality variance while maintaining productivity parameters.

Key Responsibilities & Accountabilities

Job Description (Mandatory)

  • Consistently ensure that quality variance is well below the threshold, and internal quality scores are exemplary.
  • Write accurate feedback, if applicable, to enthuse performance development at an agent level, and per client instructions.
  • Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge.
  • Meet and exceed daily volume and productivity targets.
  • Successfully clear the client-specific training and ensure all subsequent updates are well understood & implemented.
  • Participate in various internal/external training programs to continuously hone the required skills and knowledge base.
  • Abide by all HR policies and processes, including but not limited to code of conduct, attendance, and floor discipline.
  • Report to respective TL as per set guidelines Participate in internal & client calibrations calls to ensure consistent quality.
  • Education Requirement (Mandatory)

  • Any graduate and above.
  • Mandatory Profile Requirements (Competencies & Skills)

  • to 3 years of International BPO experience as a CSR.
  • Good communication skills, both written & oral.
  • Active listening & critical thinking skills.
  • Based in Delhi/NCR.
  • Flexible working in a 24/7 environment.
  • Desired Profile Requirements (Good to have)

  • Passion towards Quality and Performance Development.
  • Great team player & open to learning.
  • This advertiser has chosen not to accept applicants from your region.
     

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