14,757 Service Advisor jobs in India

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Automobile service advisor: 1 year (Preferred)

Work Location: In person

• Welcome customers & record service needs
• Coordinate with technicians
• Provide estimates & approvals
• Update on job progress
• Deliver vehicle & explain work done
• Ensure customer satisfaction

Performance bonus

• Greet customers, understand concerns, and prepare job cards.
• Provide estimates, explain repairs, and take approvals.
• Coordinate with technicians & parts team for smooth workflow.
• Inspect vehicles before delivery & ensure quality service.
• Maintain customer follow-up, resolve complaints & improve CSI.
• Achieve service targets (labour, parts, value-added services).
• Report daily job status and support Service Manager.

Job Type: Full-time

Work Location: In person

We are seeking a dedicated Service Advisor with a blend of technical knowledge, excellent communication skills, and strong problem-solving abilities. In this role, he will be responsible for providing accurate cost estimates and timelines for repairs or maintenance, ensuring that our services meet high-quality standards. Key duties include maintaining the service register, coordinating with call center executives to manage customer bookings, and actively promoting value-added services. He should have a passion for delivering exceptional customer service and enhancing the customer experience.

Job Types: Full-time, Permanent

Pay: ₹11, ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Company Description

Kerala Cars Pvt. Ltd. (Kairali Ford) is a part of the esteemed INDEL group and operates as the authorized dealer for Ford Cars in Kerala, servicing areas from Trichur to Trivandrum. Kairali Ford has been recognized by Ford India for its excellent service with the prestigious and international 'QUALITY CARE' award.

Role Description

This is a full-time, on-site role for a Service Advisor located in Vadavathoor,Kottayam. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service, handling customer inquiries, and facilitating aftersales services. The role involves clear communication with customers to understand their needs, providing appropriate solutions, and maintaining a high level of customer service throughout the service process.

Qualifications

• Customer Satisfaction, Customer-focused Service, Customer Service skills
• Strong Communication skills
• Experience in Aftersales service
• Excellent interpersonal skills
• Ability to work effectively in a team
• Minimum 2 yearPrevious experience in the automotive industry is a plus
• Bachelor's degree or relevant certification in Automotive Technology or related field is preferred

Job Type: Full-time

Pay: ₹15, ₹21,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• total work: 2 years (Required)

Work Location: In person

Job Description – Service AdvisorPurpose

To ensure Timely & Quality Service for achieving high level of Customer Satisfaction

Role Description

SOP No: (Service Initiation)

· Attend to customers with courtesy.

· Understanding customer's service need and recording the same.

· Start & check the vehicle to confirm the Jobs / services requested. Ask relevant questions for better understanding.

· If required take road trial of vehicle along with customer for better & thorough understanding of the customer needs.

· Discuss & take approval of the customer on jobs to be done, explaining the time & cost estimate.

· Hand over acknowledgement slip to customer and request him / her to proceed to the customer lounge or leave the vehicle, as desired.

· Send the job card to service reception for floor supervisor and the vehicle to washing area.

SOP No:(Servicing/ Repair)

· Explain the jobs mentioned on the job card to the floor supervisor.

· Follow up with Floor supervisor for timely readiness of the vehicle.

· Ensure with Floor Supervisor on the completion of demanded jobs and take road test based on the complaints.

· Information to customer on Completion of demanded Jobs.

SOP No: (Vehicle Delivery)

· Service Advisor to carry out confirmation that all jobs / services as requested are done

· Delivery of vehicle along with explanation of Bill & Job done.

· Explanation of Job Advise (Future Job requirements) to customers.

· Confirm that Signature of customer is taken on the job card before billing.

SOP No: (6QC gate)

· Service Advisor should ensure all the previous check gate Stamps / Signatures are punched on the job card by respective workshop employee.

· Service Advisor to check that labour charges / spare parts charges are entered in the job card.

· Service Advisor will also inspect the vehicle for cleanliness.

· Put the Stamp / Signature on the job card if vehicle found satisfactory after road test.

· Inform the customer about status of vehicle.

SOP No: (Road Test)

· Service Advisor will carry out confirmation road test on completion of job.

· Road test should be conduct by the same Service Advisor who has done the road test while opening the job card.

· Should offer the customer for road test at the time of delivery for ensuring customer satisfaction.

Other Responsibilities:

· Coordination with receptionist for customer appointment details.

· Follow up and to close Customer concern raised at different level (CC raised directly at dealership, Dealer PSF, Informed through TVSM).

· Support Works Manager to Conduct service promotional activities, Insurance Claims etc

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Service Advisor

Hoodi, Bangalore

Anant Cars Auto Pvt Ltd

We are seeking a customer-focused and technically knowledgeable Service Advisor to join our team at Anant Cars Auto Pvt Ltd, Hoodi. The Service Advisor will act as the primary point

If you are interested, share your updated CV to or to

Job Summary:

The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a smooth and efficient service process. This role involves understanding customer concerns, explaining services, coordinating with technicians, and ensuring customer satisfaction.

Key Responsibilities:

• Greet customers and listen to their service needs or complaints.
• Open job cards and record details accurately in the system.
• Provide service cost estimates and get customer approval.
• Coordinate with workshop technicians and monitor service progress.
• Update customers regarding job status, additional work, and delivery timelines.
• Ensure vehicles are delivered on time after proper quality checks.
• Handle warranty claims and explain the coverage to customers (if applicable).
• Maintain service records and follow up with customers for feedback.
• Promote service offers, AMC (Annual Maintenance Contracts), and accessories.
• Resolve customer concerns and escalate issues to the Service Manager if required.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

The candidate should hold Two wheeler & Four wheeler license .

Must have minimum 1-3 years of experience in handling cars

Education Qualification: DAE/ DME/BE

Looking for a candidate who can work under pressure and serve for a long time period.

Job Type: Full-time

Pay: ₹13, ₹18,000.00 per month

Work Location: In person