6,375 Service Advisor jobs in India

Job Description

We are looking for a competent, friendly service advisor  to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Service Advisor Duties and Responsibilities

Requirements and Qualifications

Company Overview

RPJ AUTOMOBILES PRIVATE LIMITED is a dynamic subsidiary of the esteemed RPJ Group, which has been a trusted name since 1935. Renowned for its contributions to manufacturing and its transformation into the automotive sector, RPJ Group symbolizes quality and innovation. With strategic partnerships with Nissan Motors and Tata Motors, RPJ Group remains a key player in revoluting India's automotive industry. Headquartered in Sirsa, RPJ AUTOMOBILES continues to grow as a significant entity in automotive retail and services.

Job Overview

The Service Advisor position at RPJ AUTOMOBILES PRIVATE LIMITED is an excellent opportunity for freshers who are eager to kickstart their careers. Situated in Sirsa, this full-time role requires a candidate with up to 1 year of experience, though freshers with a knack for customer service and after-sales support are welcome. The role promises to sharpen skills in customer interaction and service scheduling while aligning with the company's innovative approach in the automotive sector.

Qualifications and Skills

• Proficiency in customer service to ensure a positive experience for all clients and efficiently address inquiries and issues (Mandatory skill).
• Strong ability to provide after-sales support by understanding customer needs and delivering appropriate solutions (Mandatory skill).
• Experience in scheduling service appointments to maximize efficiency in the service center operations.
• Basic automotive knowledge to understand vehicle issues and effectively communicate solutions to customers.
• Excellent communication skills to interact with customers and coworkers professionally and clearly.
• Familiarity with CRM software for managing customer interactions, sales, and service requirements efficiently.
• Competency in managing work orders, ensuring accurate data entry and tracking of service requests.
• Ability to work collaboratively with the service team to ensure smooth service operations and customer satisfaction.

Roles and Responsibilities

• Serve as the first point of contact for customers visiting the service department, and provide a welcoming and professional experience.
• Assess customer needs by evaluating their service requests and providing recommendations for appropriate services.
• Coordinate and schedule service appointments, ensuring optimal resource allocation and customer convenience.
• Communicate clearly with customers about service options, pricing, and timelines to manage expectations effectively.
• Ensure timely and efficient handling of customer inquiries and complaints, maintaining high standards of customer satisfaction.
• Liaise with service technicians to provide accurate and detailed customer feedback on vehicle issues and service progress.
• Maintain accurate records of customer interactions, services performed, and follow-ups using CRM tools.
• Identify opportunities for upselling additional services or products to customers based on their needs and vehicle conditions.

Scheduling service work to their vehicles and informing them of any additional repairs required. Candidate should be able to handle administrative and customer relations aspects of service department operations. Interpreting customer concerns, diagnosis and comments and liaising with techniciansLiaison with customers about any additional work required. Greeting customers and scheduling services. Estimating time and costs associated with repairs. Handling customer complaints. Responding to customer requests Tracking the vehicle through the workshop

Qualifications and Skills

• Proficient in Customer Relationship Management (CRM) software to effectively track and manage customer interactions and service history.
• Understanding of automotive repair processes to accurately communicate service needs and vehicle conditions to customers.
• Ability to upsell services and maintenance plans by identifying additional needs and value propositions to customers.
• Expertise in service and maintenance scheduling to efficiently align customer requirements with available resources and timelines.
• Strong conflict resolution skills to address and resolve any customer complaints or service difficulties amicably.
• Competence in using vehicle diagnostic software to aid in identifying underlying vehicle problems for thorough servicing.
• Excellent verbal communication skills, crucial for clearly conveying information and ensuring customer understanding and satisfaction.
• Demonstrated customer service expertise, focusing on fostering a positive service environment and enhancing customer retention.

Roles and Responsibilities

• Act as the primary liaison between customers and the service department to ensure a seamless and satisfactory service experience.
• Accurately interpret customer issues and direct them to the appropriate department or personnel for resolution.
• Manage and update the service schedule to optimize workshop capacity and maintain workflow efficiency.
• Communicate service offers, promotions, and additional product opportunities to customers to enhance their overall service experience.
• Maintain detailed records of customer interactions, service agreements, and necessary follow-ups for continuous relationship enhancement.
• Diagnose customer vehicle issues using diagnostic software before advising on necessary repairs or services.
• Resolve customer concerns promptly, ensuring a high level of customer satisfaction and loyalty to the service center.
• Provide clear and detailed explanations of planned services and cost estimates to customers, ensuring transparency and trust.

Dear Candidates,

We have urgent opening for the post of Service Advisor into Automobile company.

Experience-1 year or above into Automobile Industry only

Location-Mumbai,Kurla,Worli & Reay road

Salary-18,000 to 28,000 pm

Interview process- Face to face

Day shift

Male or Female

Graduates or Post graduates

Interested please share updated resume on or call HR Preeti on