6,593 Service Advisor jobs in India

Dear Candidates,

We have urgent opening for the post of Service Advisor into Automobile company.

Experience-1 year or above into Automobile Industry only

Location-Mumbai,Kurla,Worli & Reay road

Salary-18,000 to 28,000 pm

Interview process- Face to face

Day shift

Male or Female

Graduates or Post graduates

Interested please share updated resume on or call HR Preeti on

Qualifications and Skills

• Proficient in Customer Relationship Management (CRM) software to effectively track and manage customer interactions and service history.
• Understanding of automotive repair processes to accurately communicate service needs and vehicle conditions to customers.
• Ability to upsell services and maintenance plans by identifying additional needs and value propositions to customers.
• Expertise in service and maintenance scheduling to efficiently align customer requirements with available resources and timelines.
• Strong conflict resolution skills to address and resolve any customer complaints or service difficulties amicably.
• Competence in using vehicle diagnostic software to aid in identifying underlying vehicle problems for thorough servicing.
• Excellent verbal communication skills, crucial for clearly conveying information and ensuring customer understanding and satisfaction.
• Demonstrated customer service expertise, focusing on fostering a positive service environment and enhancing customer retention.

Roles and Responsibilities

• Act as the primary liaison between customers and the service department to ensure a seamless and satisfactory service experience.
• Accurately interpret customer issues and direct them to the appropriate department or personnel for resolution.
• Manage and update the service schedule to optimize workshop capacity and maintain workflow efficiency.
• Communicate service offers, promotions, and additional product opportunities to customers to enhance their overall service experience.
• Maintain detailed records of customer interactions, service agreements, and necessary follow-ups for continuous relationship enhancement.
• Diagnose customer vehicle issues using diagnostic software before advising on necessary repairs or services.
• Resolve customer concerns promptly, ensuring a high level of customer satisfaction and loyalty to the service center.
• Provide clear and detailed explanations of planned services and cost estimates to customers, ensuring transparency and trust.

Scheduling service work to their vehicles and informing them of any additional repairs required. Candidate should be able to handle administrative and customer relations aspects of service department operations. Interpreting customer concerns, diagnosis and comments and liaising with techniciansLiaison with customers about any additional work required. Greeting customers and scheduling services. Estimating time and costs associated with repairs. Handling customer complaints. Responding to customer requests Tracking the vehicle through the workshop

Location: Ahmedabad & Nagpur

Industry: Premium Car Dealership

Salary: Up to 35,000 + Attractive Incentives

Experience Required: Minimum 3 Years

Qualification: Degree/Diploma in Automobile or Mechanical Engineering preferred

We are looking for an experienced and customer-focused Service Advisor to join our Service Department . The ideal candidate should have a minimum of 3 years of relevant experience in the automobile industry, excellent communication skills, and strong technical knowledge. The role involves direct interaction with customers regarding vehicle servicing, ensuring smooth workflow, and delivering outstanding customer satisfaction.

• Greet customers and understand their vehicle service needs.
• Prepare job cards and service estimates based on inspection.
• Coordinate with technicians and workshop team to ensure timely and accurate service.
• Provide updates to customers regarding job status, delivery timelines, and additional repairs (if any).
• Maintain service records and customer follow-ups.
• Explain service charges, warranty terms, and service procedures to customers.
• Ensure all customer complaints are addressed promptly and professionally.
• Promote value-added services and maintenance packages.

• Minimum 3 years of experience as a Service Advisor in the automobile sector .
• Degree or diploma in Automobile/Mechanical Engineering preferred.
• Strong knowledge of vehicle servicing processes and customer handling.
• Excellent verbal and written communication skills .
• Good computer skills (MS Office, DMS/ERP systems, email).
• Ability to manage multiple tasks and work in a fast-paced environment.
• Customer-centric attitude with strong problem-solving abilities.

• Competitive salary with performance-based incentives .
• Opportunity to work with a reputed premium car brand .
• Professional work environment and career growth opportunities.

Interested candidates can send their CV to :

Or WhatsApp on :

Job Role : Bodyshop Advisor

Job Location : Baner, Pune

Gender : Male/ Female

Experience :

Job Summary:

As a Body shop Service Advisor, you are the professional “manager” of the entire Customer oriented Body and Paint shop service process. You set the standards for Customer support. You see every contact with the Customers as a professional

challenge and feel responsible for the Customer problems until they have been resolved. Customer appreciates you as a Body and Paint shop Service Advisor, because you are competent and trustworthy and treat them with respect and like a partner. Even during conflicts, you always value the customer. Your colleagues in the

body shop appreciates your technical skills mean you speak the same language. In doing so, you are a competent interface between the Customer and the body and paint shop and make a substantial contribution towards the economic success.

of the entire field of After Sales. Your key responsibilities are:

• You interact with customers during reception.
  
• Documenting the Customer’s problem/symptoms in a body paint shop order and defining the scope and type of work.
  
• Defining and explaining time and costs to be expected or firmly establishing the time and costs necessary with the help of Audatex.
  
• Coordinating the scope of services for repair and maintenance with the Customer / Insurance Surveyor and obtaining their approval.
  
• You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.
  
• Checking who is covering the costs (obligations) and assigning them accordingly.
  
• Transparent documentation for the Customer of all the open work that has been performed and all the required parts.
  
• You confirm the readiness of car after visual inspection and inform customer about delivery time.
  
• Taking a test drive after the repairs, if required or as requested by the customer.
  
• You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
  
• You call customers after 3 days of vehicle delivery to know the post service feedback.
  
• You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.
  

Social and interpersonal competence

• You are extremely loyal to the company and brand. As a result, you come across as trustworthy and responsible.
  
• You show a lot of initiative. You are persuasive and can make decisions on your own.
  
• You professionally implement all Mercedes-Benz specifications on customer oriented conduct.
  
• You are willing to make compromises, but can also openly address and constructively solve conflicts with customers.
  
• and colleagues.
  
• You are a good listener and are empathetic towards customer concerns, requirements and willing to understand customer’s problems.
  

• You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction.
  
• You are team player and capable of liaising with workshop staff for getting the work done in desired timeline.
  
• You are honest with customers and offer them solutions that take time and costs into account.
  
• You actively approach customers, thus showing excellent communication skills.
  

Method and process competenceTechnical competence

• You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems.
  
• You are aware of standard processes of receiving accident vehicles, insurance claim and body-paint repairs.
  
• You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
  
• You are capable of assessing damages and giving a preliminary time and cost estimation to customers.
  
• You have a complete knowledge of body and paint repair processes.
  
• You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.
  

• Qualification & Experience:
  
• Diploma or Degree in Automotive / Mechanical Engineering.
  

• Experience :   5-6 years of experience in the automobile industry
  
• Skills :  Excellent communication, Insurance claim Knowledge, presentable, email writing, MS  office  
  

1. Statutory Benefits  

2. Accidental Policy 

Job Description

We are looking for a competent, friendly service advisor  to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Service Advisor Duties and Responsibilities

Requirements and Qualifications

Company Overview

RPJ AUTOMOBILES PRIVATE LIMITED is a dynamic subsidiary of the esteemed RPJ Group, which has been a trusted name since 1935. Renowned for its contributions to manufacturing and its transformation into the automotive sector, RPJ Group symbolizes quality and innovation. With strategic partnerships with Nissan Motors and Tata Motors, RPJ Group remains a key player in revoluting India's automotive industry. Headquartered in Sirsa, RPJ AUTOMOBILES continues to grow as a significant entity in automotive retail and services.

Job Overview

The Service Advisor position at RPJ AUTOMOBILES PRIVATE LIMITED is an excellent opportunity for freshers who are eager to kickstart their careers. Situated in Sirsa, this full-time role requires a candidate with up to 1 year of experience, though freshers with a knack for customer service and after-sales support are welcome. The role promises to sharpen skills in customer interaction and service scheduling while aligning with the company's innovative approach in the automotive sector.

Qualifications and Skills

• Proficiency in customer service to ensure a positive experience for all clients and efficiently address inquiries and issues (Mandatory skill).
• Strong ability to provide after-sales support by understanding customer needs and delivering appropriate solutions (Mandatory skill).
• Experience in scheduling service appointments to maximize efficiency in the service center operations.
• Basic automotive knowledge to understand vehicle issues and effectively communicate solutions to customers.
• Excellent communication skills to interact with customers and coworkers professionally and clearly.
• Familiarity with CRM software for managing customer interactions, sales, and service requirements efficiently.
• Competency in managing work orders, ensuring accurate data entry and tracking of service requests.
• Ability to work collaboratively with the service team to ensure smooth service operations and customer satisfaction.

Roles and Responsibilities

• Serve as the first point of contact for customers visiting the service department, and provide a welcoming and professional experience.
• Assess customer needs by evaluating their service requests and providing recommendations for appropriate services.
• Coordinate and schedule service appointments, ensuring optimal resource allocation and customer convenience.
• Communicate clearly with customers about service options, pricing, and timelines to manage expectations effectively.
• Ensure timely and efficient handling of customer inquiries and complaints, maintaining high standards of customer satisfaction.
• Liaise with service technicians to provide accurate and detailed customer feedback on vehicle issues and service progress.
• Maintain accurate records of customer interactions, services performed, and follow-ups using CRM tools.
• Identify opportunities for upselling additional services or products to customers based on their needs and vehicle conditions.