413 Service Advisor jobs in India

Location: Ahmedabad & Nagpur

Industry: Premium Car Dealership

Salary: Up to 35,000 + Attractive Incentives

Experience Required: Minimum 3 Years

Qualification: Degree/Diploma in Automobile or Mechanical Engineering preferred

We are looking for an experienced and customer-focused Service Advisor to join our Service Department . The ideal candidate should have a minimum of 3 years of relevant experience in the automobile industry, excellent communication skills, and strong technical knowledge. The role involves direct interaction with customers regarding vehicle servicing, ensuring smooth workflow, and delivering outstanding customer satisfaction.

• Greet customers and understand their vehicle service needs.
• Prepare job cards and service estimates based on inspection.
• Coordinate with technicians and workshop team to ensure timely and accurate service.
• Provide updates to customers regarding job status, delivery timelines, and additional repairs (if any).
• Maintain service records and customer follow-ups.
• Explain service charges, warranty terms, and service procedures to customers.
• Ensure all customer complaints are addressed promptly and professionally.
• Promote value-added services and maintenance packages.

• Minimum 3 years of experience as a Service Advisor in the automobile sector .
• Degree or diploma in Automobile/Mechanical Engineering preferred.
• Strong knowledge of vehicle servicing processes and customer handling.
• Excellent verbal and written communication skills .
• Good computer skills (MS Office, DMS/ERP systems, email).
• Ability to manage multiple tasks and work in a fast-paced environment.
• Customer-centric attitude with strong problem-solving abilities.

• Competitive salary with performance-based incentives .
• Opportunity to work with a reputed premium car brand .
• Professional work environment and career growth opportunities.

Interested candidates can send their CV to :

Or WhatsApp on :

Company Overview

RPJ AUTOMOBILES PRIVATE LIMITED is a dynamic subsidiary of the esteemed RPJ Group, which has been a trusted name since 1935. Renowned for its contributions to manufacturing and its transformation into the automotive sector, RPJ Group symbolizes quality and innovation. With strategic partnerships with Nissan Motors and Tata Motors, RPJ Group remains a key player in revoluting India's automotive industry. Headquartered in Sirsa, RPJ AUTOMOBILES continues to grow as a significant entity in automotive retail and services.

Job Overview

The Service Advisor position at RPJ AUTOMOBILES PRIVATE LIMITED is an excellent opportunity for freshers who are eager to kickstart their careers. Situated in Sirsa, this full-time role requires a candidate with up to 1 year of experience, though freshers with a knack for customer service and after-sales support are welcome. The role promises to sharpen skills in customer interaction and service scheduling while aligning with the company's innovative approach in the automotive sector.

Qualifications and Skills

• Proficiency in customer service to ensure a positive experience for all clients and efficiently address inquiries and issues (Mandatory skill).
• Strong ability to provide after-sales support by understanding customer needs and delivering appropriate solutions (Mandatory skill).
• Experience in scheduling service appointments to maximize efficiency in the service center operations.
• Basic automotive knowledge to understand vehicle issues and effectively communicate solutions to customers.
• Excellent communication skills to interact with customers and coworkers professionally and clearly.
• Familiarity with CRM software for managing customer interactions, sales, and service requirements efficiently.
• Competency in managing work orders, ensuring accurate data entry and tracking of service requests.
• Ability to work collaboratively with the service team to ensure smooth service operations and customer satisfaction.

Roles and Responsibilities

• Serve as the first point of contact for customers visiting the service department, and provide a welcoming and professional experience.
• Assess customer needs by evaluating their service requests and providing recommendations for appropriate services.
• Coordinate and schedule service appointments, ensuring optimal resource allocation and customer convenience.
• Communicate clearly with customers about service options, pricing, and timelines to manage expectations effectively.
• Ensure timely and efficient handling of customer inquiries and complaints, maintaining high standards of customer satisfaction.
• Liaise with service technicians to provide accurate and detailed customer feedback on vehicle issues and service progress.
• Maintain accurate records of customer interactions, services performed, and follow-ups using CRM tools.
• Identify opportunities for upselling additional services or products to customers based on their needs and vehicle conditions.

Dear Candidates,

We have urgent opening for the post of Service Advisor into Automobile company.

Experience-1 year or above into Automobile Industry only

Location-Mumbai,Kurla,Worli & Reay road

Salary-18,000 to 28,000 pm

Interview process- Face to face

Day shift

Male or Female

Graduates or Post graduates

Interested please share updated resume on or call HR Preeti on

Qualifications and Skills

• Proficient in Customer Relationship Management (CRM) software to effectively track and manage customer interactions and service history.
• Understanding of automotive repair processes to accurately communicate service needs and vehicle conditions to customers.
• Ability to upsell services and maintenance plans by identifying additional needs and value propositions to customers.
• Expertise in service and maintenance scheduling to efficiently align customer requirements with available resources and timelines.
• Strong conflict resolution skills to address and resolve any customer complaints or service difficulties amicably.
• Competence in using vehicle diagnostic software to aid in identifying underlying vehicle problems for thorough servicing.
• Excellent verbal communication skills, crucial for clearly conveying information and ensuring customer understanding and satisfaction.
• Demonstrated customer service expertise, focusing on fostering a positive service environment and enhancing customer retention.

Roles and Responsibilities

• Act as the primary liaison between customers and the service department to ensure a seamless and satisfactory service experience.
• Accurately interpret customer issues and direct them to the appropriate department or personnel for resolution.
• Manage and update the service schedule to optimize workshop capacity and maintain workflow efficiency.
• Communicate service offers, promotions, and additional product opportunities to customers to enhance their overall service experience.
• Maintain detailed records of customer interactions, service agreements, and necessary follow-ups for continuous relationship enhancement.
• Diagnose customer vehicle issues using diagnostic software before advising on necessary repairs or services.
• Resolve customer concerns promptly, ensuring a high level of customer satisfaction and loyalty to the service center.
• Provide clear and detailed explanations of planned services and cost estimates to customers, ensuring transparency and trust.

• Greet customers warmly, listen attentively to their vehicle concerns, and accurately document issues.
• Advise customers on necessary automotive services, maintenance, and repairs, explaining options clearly.
• Generate service orders, ensuring all customer requests and technician notes are accurately recorded.
• Provide accurate estimates for labor and parts, and obtain customer approval for all work performed.
• Manage the service department's schedule to ensure efficient use of technician time and prompt vehicle turnaround.
• Communicate effectively with customers throughout the service process, providing updates on repair status.
• Inspect vehicles to identify potential issues and recommend preventative maintenance.
• Process customer payments and ensure all invoicing is accurate.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Collaborate with service technicians to ensure accurate diagnosis and efficient repair of vehicles.
• Maintain a clean and organized service reception area.

• High school diploma or equivalent; technical degree or certification in Automotive Technology is a plus.
• Minimum of 3-5 years of experience as an automotive service advisor or in a related customer-facing role within the automotive industry.
• Proven knowledge of automotive systems, maintenance, and repair procedures.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using dealership management systems (DMS) and computer-based diagnostic tools.
• Ability to work in a fast-paced, high-pressure environment.
• A valid driver's license and a clean driving record.
• Sales-oriented mindset with a focus on customer satisfaction.
• Ability to interpret technical information and explain it clearly to non-technical customers.

• Greet customers warmly and professionally, actively listen to their concerns regarding vehicle performance.
• Inspect vehicles with customers to identify any potential issues and discuss recommended maintenance or repairs.
• Accurately translate customer needs into detailed service orders for technicians.
• Provide clear and concise explanations of recommended services, repairs, and their associated costs.
• Generate accurate repair estimates and present them to customers for approval.
• Schedule service appointments and manage the workflow for the service department.
• Maintain clear and consistent communication with customers regarding the status of their vehicle repairs.
• Address customer inquiries and concerns promptly and efficiently, resolving any issues that may arise.
• Ensure customer satisfaction by delivering exceptional service and follow-up.
• Maintain a high level of product knowledge on vehicles and services offered.
• Collaborate effectively with technicians and service managers to ensure timely and accurate repairs.
• Upsell additional services and products where appropriate, based on customer needs and vehicle condition.
• Handle billing and payment processes accurately.
• Keep service records up-to-date and organized.

• Previous experience as an Automotive Service Advisor or in a customer-facing automotive role.
• Strong knowledge of automotive systems and repair processes.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical information clearly to non-technical customers.
• Proficiency in using automotive service software and POS systems.
• Strong organizational and multitasking abilities.
• A valid driver's license is required.
• High school diploma or equivalent; technical certifications are a plus.
• A passion for the automotive industry and a commitment to customer satisfaction.
• Ability to work efficiently in a fast-paced environment.
• Sales experience is beneficial.

• Greet customers warmly, listen attentively to their concerns, and accurately record vehicle issues.
• Inspect vehicles with customers, providing clear explanations of needed repairs and maintenance.
• Provide accurate cost estimates for services and repairs, obtaining customer approval before commencing work.
• Schedule service appointments efficiently, managing the workflow of the service department.
• Communicate effectively with customers regarding the status of their vehicle repairs, providing updates and addressing any concerns.
• Ensure that all services are performed according to manufacturer specifications and dealership standards.
• Maintain a high level of product knowledge, staying updated on new vehicle models, technologies, and service procedures.
• Handle customer complaints and resolve issues professionally and efficiently, aiming for customer satisfaction.
• Process service orders and payments accurately, maintaining detailed records.
• Collaborate with service technicians and other dealership staff to ensure timely and quality service delivery.

• High school diploma or equivalent; technical certification in automotive is a plus.
• Minimum of 3-5 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical information in a clear and understandable manner to non-technical customers.
• Proficiency in using dealership management systems (DMS) and basic computer applications.
• Strong organizational and time management skills.
• Ability to work in a fast-paced, demanding environment.
• A valid driver's license.
• A friendly and professional demeanor.

• Greet customers and assist them with their vehicle service needs.
• Listen to customer concerns and accurately diagnose vehicle issues.
• Inspect vehicles and write detailed service orders.
• Provide clear and accurate estimates for recommended repairs and maintenance.
• Communicate effectively with service technicians regarding vehicle repair needs.
• Keep customers informed about the status of their vehicle repairs.
• Ensure customer satisfaction and handle any issues or complaints professionally.
• Schedule service appointments and manage workflow in the service department.
• Process payments and maintain accurate service records.

• High school diploma or equivalent; vocational training in automotive technology is a plus.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
• Thorough knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Proficiency in using service management software.
• Ability to work in a fast-paced dealership environment.
• A customer-centric attitude and a professional demeanor.