919 Service Now Lead jobs in India
Service now lead
Salem, Tamil Nadu
Ampstek
Job Viewed
Job Description
Service Now LeadLocation: IndiaPosition: Full time, remoteMin yo E: 7+(relevant)Job Description:Leads Service Now administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC ProKey Responsibilities:Lead Service Now KT, system audits, and configuration governance.Design and optimize catalog items, forms, and access roles.Partner with HR, Facilities, and IT on cross-functional workflows.Identify automation gaps and streamline service delivery.Track module usage, ticket SLAs, and workflow effectiveness.Ensure platform readiness for audits and stakeholder updates.Liaise with vendors for support and roadmap planning.Qualifications:5+ years administering the Service Now platform across ITSM, HRSD, FSM, Workplace Delivery, and EC Pro.Deep knowledge of Service Now Flow Designer, business rules, client/server scripts, and ACLs.Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.Experience integrating Service Now with third-party systems (e.g., identity platforms, facilities systems).Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance.Demonstrated experience leading Service Now instance upgrades, patch management, and clone processes.Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service workflows.Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.
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Service Management Lead
Gurgaon, Haryana
Kyndryl
Posted 13 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· 5+ Years of Exp in IPC(Incident, Problem & Change Management).
. Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs.
. Bachelor's Degree
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· 5+ Years of Exp in IPC(Incident, Problem & Change Management).
. Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs.
. Bachelor's Degree
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Service Management Lead
Bengaluru, Karnataka
Technicolor Creative Studios
Posted today
Job Viewed
Job Description
Company Description
Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists’ partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.
No idea is too ambitious for us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing
Job Description
Qualifications
Familiar with high level procurement process and ability managing RFIRFP processes for new suppliers.
This advertiser has chosen not to accept applicants from your region.
1
Service Management Lead
Bengaluru, Karnataka
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
2
Service Management Lead
Bhubaneswar, Orissa
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
3
Service Management Lead
Maharashtra, Maharashtra
Accenture
Posted today
Job Viewed
Job Description
Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Pune and should have a minimum of 5 years of experience in Site Reliability Engineering. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate the delivery of programs, projects, or managed services. - Manage contracts and ensure effective contract management. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Good To Have Skills: Experience with incident management and problem management. - Strong understanding of IT service management principles and practices. - Experience in managing and coordinating projects. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering. - This position is based in Pune. - A 15 years full-time education is required.15 years full time education
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Pune and should have a minimum of 5 years of experience in Site Reliability Engineering. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate the delivery of programs, projects, or managed services. - Manage contracts and ensure effective contract management. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Good To Have Skills: Experience with incident management and problem management. - Strong understanding of IT service management principles and practices. - Experience in managing and coordinating projects. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering. - This position is based in Pune. - A 15 years full-time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
4
Service Management Lead
Hyderabad, Andhra Pradesh
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
5
Service Management Lead
Jaipur, Rajasthan
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
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6
Service Management Lead
Ahmedabad, Gujarat
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
7
Service Management Lead
Gurugram, Uttar Pradesh
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
8
Service Management Lead
Thiruvananthapuram, Kerala
Accenture
Posted today
Job Viewed
Job Description
Job Description
– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time educationAbout Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
This advertiser has chosen not to accept applicants from your region.
9