22 Service Now Zendesk Configuration 2 To 4 Years jobs in India
Service Now/zendesk Configuration 2 to 4 Years
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Job Description
- **Configure/setup platform/service/tool to meet the stated and implicit requirements of the client including interface/UI, workflows, data capture, reports, dashboards, etc.**:
- **Develop code / perform unit testing for modules assigned.**:
- **Manage deliverables as per the project plan.**:
- **Report completion / issues to the Team Lead / Project Lead**:
- **Create Technical documentation.**:
- **Complete industry/OEM trainings and certifications on platform products and services.**:
- **Develop process excellence in activity to reduce the effort.**:
- **Ensure quality of deliverables on time. Maintain industry standards for the deliverables.**:
- **Exhibit strong problem-solving and business acumen skills.**:
- **Demonstrate proficiency in written and verbal communication skill.**
**Primary Skills**
- **Certification / formal training in implementation cloud based / Low code solutions (ServiceNow (ITSM), ServiceNow (HRSD) Zendesk, Workato, SharePoint. PowerApps)**:
- **Experience with Database (SharePoint Lists, MySql), Frontend Scripting (HTML/JavaScript) and Libraries like (Node.js, react.js)**
**Secondary Skills**
- **Knowledge of middleware tools like - MuleSoft, Boomi**:
- **Working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
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ServiceNow Customer Service Management (CSM) Configuration Analyst
Posted today
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Job Description
**Responsibilities:**
+ **ServiceNow CSM Configuration:**
+ Perform comprehensive configuration tasks within the ServiceNow CSM module, utilizing out-of-the-box features and best practices, including:
+ Creating and modifying forms, lists, views, and related lists for various CSM tables (e.g., Cases, Accounts, Contacts).
+ Configuring dictionary entries and field attributes.
+ Setting up and maintaining UI Policies and Data Policies to enforce data integrity and user experience.
+ Managing users, groups, roles, and basic Access Control Lists (ACLs) within the CSM scope.
+ Configuring and customizing Service Catalogs and Record Producers to streamline customer requests and agent workflows.
+ Setting up and managing Service Level Agreements (SLAs) for different service offerings and customer segments.
+ Configuring the Customer Service Portal (CSP) using available portal widgets, pages, and themes to enhance the self-service experience.
+ Optimizing Agent Workspace layouts and components for efficient agent operations.
+ Implement and maintain Knowledge Management configurations, including article categories, templates, and publishing workflows.
+ **Report and Dashboard Creation:**
+ Design, build, and maintain comprehensive reports and dashboards within ServiceNow to monitor key CSM performance indicators (KPIs) and operational metrics.
+ Create various report types (e.g., list, bar, pie, trend) to visualize case volume, resolution times, agent productivity, customer satisfaction, and service trends.
+ Develop interactive dashboards for different user roles (e.g., agents, managers, leadership) to provide actionable insights into customer service operations.
+ Utilize Performance Analytics capabilities (if available) to configure indicators, breakdowns, and widgets for deeper analytical insights.
+ **Workflow & Process Optimization:**
+ Configure and optimize workflows and flow actions using Flow Designer to automate CSM processes (e.g., case routing, approvals, notifications), minimizing the need for custom scripting.
+ Collaborate with process owners to identify opportunities for automation and efficiency gains through platform configuration.
+ **Data Management & Integrity:**
+ Assist in data validation and ensure data quality within the CSM module through configuration.
+ Support basic data import/export activities using ServiceNow's native tools.
+ **Documentation & Support:**
+ Create clear and concise documentation for all configurations, including design specifications, process flows, and user guides.
+ Provide first-level support and troubleshooting for configuration-related issues within the CSM module.
+ Conduct user acceptance testing (UAT) to ensure configured solutions meet business requirements.
**Required ServiceNow Skills**
+ **ServiceNow Platform Fundamentals:** Strong proficiency in navigating the ServiceNow platform, understanding its architecture, and core features.
+ **ServiceNow CSM Module Expertise:** In-depth knowledge and hands-on experience with out-of-the-box functionalities of ServiceNow CSM applications, including Case Management,
ServiceNow Customer Service Management (CSM) Configuration Analyst
Posted today
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Job Description
The Junior ServiceNow Customer Service Management (CSM) Configuration Analyst is an entry-level professional role specializing in the configuration, optimization, and support of the ServiceNow CSM module, primarily using out-of-the-box functionalities. This role focuses on translating business requirements into effective platform configurations, enhancing customer service operations through efficient setup of forms, workflows, reports, and dashboards. The analyst will collaborate with business stakeholders and senior team members to ensure the ServiceNow CSM solution aligns with organizational needs.
Responsibilities:
Required ServiceNow Skills
Service Desk/ 5+ Years/bangalore
Posted today
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Job Description
- ServiceNow Access Mgmt Coordinator, Control/Reporting Participation in the implementation, enhancements and maintenance of Access Mgmt collaborating with ITSM admin and developer -Collaborate with end-users and ITIL users to support and resolve incidents -monitoring the SLA and breached item and followup with the assignee -reporting incident status"
ServiceNow Access Mgmt Coordinator, Control/Reporting
**About **PROLIM Corporation**
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
Service Engineer (1-3 Years)
Posted today
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Job Description
Experience
1 - 3 Years
No. of Openings
2
Education
B.E, B.Tech, Diploma
Role
Service Engineer
Industry Type
Engineering / Cement / Metals
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
B-402 Shivam Priory, opp Torrent Powerhouse
Service Engineer (3-5 Years)
Posted today
Job Viewed
Job Description
Experience
3 - 5 Years
No. of Openings
3
Education
Diploma, B.E
Role
Service Engineer
Industry Type
Engineering / Cement / Metals
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Raheja Tesla, Juinagar
Service Engineer (0-2 Years)
Posted today
Job Viewed
Job Description
Experience
0 - 2 Years
No. of Openings
40
Education
Diploma, B.E, B.Tech
Role
Service Engineer
Industry Type
Engineering / Cement / Metals
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Customer Service Representative (0-0 Years)
Posted today
Job Viewed
Job Description
Experience
Fresher
No. of Openings
500
Education
Secondary School
Role
Customer Service Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Pawane Village Rd, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 40070
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Customer Service Executive (1-6 Years)
Posted today
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Job Description
Experience
1 - 6 Years
No. of Openings
10
Education
Higher Secondary
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Home
Customer Service Coordinator (4-5 Years)
Posted today
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Job Description
Experience
4 - 5 Years
No. of Openings
1
Education
B.A
Role
Customer Care Coordinator
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
801,Real Tech Park Sector 30,Near Vashi Railway Station Vashi Navi Mumbai .
Customer Service -international (1-7 Years)
Posted today
Job Viewed
Job Description
Experience
1 - 7 Years
No. of Openings
10
Education
Higher Secondary
Role
Customer Care Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Home