213 Service Sector jobs in Sholinganallur

We are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.

Key Responsibilities:

• Provide L1/L2 technical support for US-based end-users.
• Install, configure, and troubleshoot issues during software/application installations.
• Manage and support virtual devices / VDI environments.
• Log, track, and resolve tickets using ticketing tools (ServiceNow, Jira, Zendesk, Freshdesk, etc.).
• Diagnose and resolve hardware, software, and basic network connectivity issues.
• Assist in user account management, password resets, and access issues.
• Document incidents, resolutions, and troubleshooting steps in the system.
• Escalate unresolved issues to higher-level teams and follow up until closure.
• Ensure tickets are resolved within agreed SLAs and maintain high client satisfaction.

Required Skills & Experience:

• 25 years of IT Help Desk / Technical Support experience.
• Strong knowledge of software/application installation and troubleshooting.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar).
• Hands-on experience with virtual devices / VDI environments.
• Familiarity with Windows and Mac OS environments.
• Basic understanding of network troubleshooting (IP, DNS, VPN, Wi-Fi issues).
• Strong communication skills, with prior experience supporting US clients.
• Customer-oriented mindset with ability to multitask and prioritize.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary:

We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA

What the job involves:

Helpdesk Management

Report Management

Team Player

Support FM functions in case of necessity

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Knowledge on Windows 10 OS & Mac OS Technical know-how on troubleshooting of MAC and Windows 10

Knowledge about all functionalities and applications on Windows and Mac OS Outlook profiles creation Managing Teams meeting and troubleshooting Technical know-how of Office 365 package Installation and troubleshooting of Office 365 package Knowledge of CRM application for case management.

ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.

Must have Skillset

Excellent Verbal and written communication skills CRM Applications, Troubleshooting, Office 365

Contact Person - Sangeetha Tamil

Email-

About Banyan Software

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Key Responsibilities:

IT Procurement and Deployment:

• Manage procurement, deployment, and lifecycle management of IT hardware and software.

• Develop vendor relationships and negotiate contracts to ensure cost-effective solutions.

IT Support and Maintenance:

• Oversee ongoing maintenance and support for IT infrastructure and end-user devices.

• Provide hands-on troubleshooting and support for critical IT issues when required.

• Establish and monitor IT support KPIs and SLAs.

Core Office Productivity Tools:

• Administer and support office productivity tools such as Google Workspace suite, Zoom, Slack, Microsoft Office 365, collaboration platforms, and communication systems.

• Ensure seamless integration and functionality across global locations.

Business Applications Support:

• Provide support for key business applications, ensuring availability and performance.

• Act as a hands-on technical expert in managing and troubleshooting application-related issues.

Lead Helpdesk tasks:

• Delegate tasks effectively while remaining accessible for technical guidance and support.

• Create SOPs for technical guidance and support.

Stakeholder Management:

• Collaborate with internal stakeholders across departments to understand and address their IT needs.

• Act as the primary liaison between the India IT team and global IT leadership, ensuring alignment with corporate objectives.

• Communicate IT strategies, updates, and project progress to senior leadership and stakeholders.

Governance and Compliance:

• Ensure IT policies and practices comply with global standards and local regulations.

• Proactively mitigate risks related to IT security, data privacy, and business continuity.

Qualifications and Skills:

Experience:

-10+  years of experience in IT operations and management within a global organization, with at least 3 years as a Senior / lead helpdesk role

- Proven ability to balance strategic leadership, stakeholder engagement, team management, and hands-on technical work.

Technical Skills:

Knowledge of IT infrastructure, networking, and cybersecurity principles.

Proficiency in office productivity tools, enterprise applications, and cloud platforms.

Educational Background:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Masters degree or certifications in IT management (e.g., ITIL, PMP) is a plus.

Desirable Certifications:

Certifications like ITIL, PMP, CISSP, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect, Google cloud administrator are desirable and will be considered an advantage.

IT Management and Strategy Certifications:

ITIL (Information Technology Infrastructure Library): Foundation or Intermediate level, for expertise in IT service management.

COBIT (Control Objectives for Information and Related Technologies): For IT governance and management.

CIO Executive Council Certifications: Relevant for IT leadership roles.

Project Management Certifications:

PMP (Project Management Professional): For managing IT projects effectively.

PRINCE2 (Projects IN Controlled Environments): Widely used in IT project management.

Cloud and Infrastructure Certifications:

AWS Certified Solutions Architect (Associate/Professional): For cloud platform expertise.

Microsoft Certified: Azure Solutions Architect Expert: For proficiency in Microsofts cloud services.

CompTIA Server+ or Network+: For foundational IT infrastructure knowledge.

Cybersecurity Certifications:

CISSP (Certified Information Systems Security Professional): For IT security leadership.

CISM (Certified Information Security Manager): For IT security management practices.

CEH (Certified Ethical Hacker): For foundational cybersecurity knowledge.

Productivity Tools and Application-Specific Certifications:

Microsoft Certified: Modern Desktop Administrator Associate: For managing and deploying Office 365 and Windows environments.

Microsoft Certified: Dynamics 365 Fundamentals/Administrator: For managing business applications.

Google Workspace Administrator Certification: For managing Google-based productivity suites.

Data and Analytics Certifications:

ITIL 4 Strategist: Direct, Plan and Improve (DPI): For IT-driven strategic planning.

Certified Data Management Professional (CDMP): For managing business applications and data strategies.

Dear All,

IT Helpdesk- IT Service Desk-Level 1 Support

We have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUST

CTC : Negotiable

Permanent Remote-Work from home

Exp : 3+yrs

JD :

Key Responsibilities (but not limited to):

• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
• Facilitate user password resets
• Coach users in the use of hardware, software, and file management.
• Channel and escalate technically complex problems to the appropriate resources
• Perform computer equipment repairs; manage network printers and wireless connectivity.
• Install software and computer peripherals
• Identify when off-site repairs are required and coordinate with third party vendors
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
• Maintain and deploy standard hardware image' to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large
• Ensure warranty and registration requirements are fulfilled
• Provide Android/iPhone support and front-line telephone support
• Document best practices
• Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years' experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

If interested, please send me your cv to Abinaya - whatsup : or Email to -

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

IT Help Desk Support Executive to join our team in Chennai. The candidate will be responsible for providing technical support, handling software application issues, and ensuring smooth IT operations

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• Youll be actively participating in initiatives to improve customer service, processes and procedures
• Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, youll be providing crucial support to customers and colleagues in our contact centres. Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Youll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, youll need to have excellent planning and organisational skills, along with good attention to detail. Youll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Youll also need:

• Experience of analysing and using performance data
• Fresher's, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word