10 Service Sector jobs in Sholinganallur
Customer Service Representative
Posted 4 days ago
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Job Description
HCLTECH- Walk in Drive Interview on 26_September_ Freshers_ Voice Process
Walkin Drive Location: No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Date: 26 September 2025
Timing - 11AM to 2.30 PM
Work Location: Chennai (5 Days Work From Office)
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)
Contact Person - M Prideep Raj / Vishnu B
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 26 September 2025 (11 AM to 2:30 PM )
Walk in Venue:
No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,
Help Desk Specialist
Posted 4 days ago
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Job Description
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.
Essential Job Functions:
- Works with users of shipping automation software to diagnose issues and provide solutions
- Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
- Escalates more complex issues to subject matter experts as needed
- Identifies common problems and documents best practices
- Provides incident management
- Provides basic user training as needed
- Ensures support SLAs are met for Level 1 to Level 3 issues
- Acts as systems expert for enterprise application systems
- Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
- Job may require extended sitting or standing, use of standard office equipment.
Other Skills/Abilities:
- Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
- Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
- Ability to take ownership of moderate issues/assignments and follow through to completion
- Demonstrates aptitude to prioritize and handle multiple issues simultaneously
- Effective oral and written communication skills
- Strong analytical skills
- Strong attention to detail and accuracy
- Ability to work independently in a dynamic paced logistics/forwarding environment
- Ability to function and contribute in team environment
- Effective time management and project management skills
- Must be willing to work flexible hours
- Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
- Knowledge of Java tools, iReport tools and SQL Scripting.
Education and Experience:
- 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.
Certifications and Licenses:
- Professional certification may be required in some areas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Customer Service Representative
Posted 1 day ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 1 day ago
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Job Description
Company Description
Repak is a global food and beverage packaging company that is a market leader in the design, industrialization, and manufacturing of packaging solutions. We provide innovative packaging designs to commercial and retail customers, ensuring their needs are met with the highest quality packaging. Our extensive reach ensures that our solutions are available to every food and platter.
Role Description
This is a full-time on-site role located in Chennai for an Accountant at Repak Global. The Accountant will be responsible for maintaining customer records, preparing sale statements, analyzing stock data, and managing accounts receivable and payable. Additional tasks include ensuring compliance with financial regulations, supporting budgeting processes, and preparing tax documents.
Qualifications
- Basic knowledge of data entry and customer databases .
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution ability.
- Team collaboration and adaptability in dynamic environments.
- 2 - 4 years for mid-level or technical customer support.
- Experience with B2B/B2C customer interaction preferred.
- Strong proficiency in MS Excel / Google Sheets.
- Knowledge of ERP or workflow management systems.
- Proactive, accountable, and process-oriented mindset.
- Experience in data processing , vendor coordination , or order management is valuable.
Chat Customer Service Specialist
Posted 1 day ago
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Job Description
+ Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries.
+ Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
+ Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
+ Maintain a high level of professionalism and customer service etiquette in all interactions.
+ Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
+ Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses.
+ Analyzes risk areas and identifies solutions to meet customer's needs.
+ Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries.
+ Undertakes other assignments/projects as given by the Team Lead/Manager.
+ Ensures productive output as required in unit plan.
+ Collaborate with team members and other departments to ensure consistent and effective customer support.
+ Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations, and chat volume goals.
**Required Experience:**
+ 3-5 years of customer service experience, handling real-time customers in an international process (US & UK).
+ Should have worked in a high-pressure environment dealing with irate customers & should be able to de-escalate, handle the situation & provide resolution to the customer with the best CX scores.
+ Should have worked on Customer service teams with complete hands-on handling real-time customers in an international process.
**Required Skills:**
+ Should possess excellent written communication skills with service attitude.
+ Should possess good analytical & problem-solving skills.
+ Should be able to multi-task - handling more than 4-5 customers all through the day.
+ Excellent written communication skills with service attitude (30 WPM - typing speed: 90% accuracy).
+ Good verbal and written communication skills with proficiency in grammar spelling & punctuation.
+ Strong problem-solving skills. Keen eye for detail.
+ Influencing skills and willingness to resolve customer queries satisfactorily.
+ Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established.
+ Must possess procedure-driven judgment in order to find the best solution to an issue.
+ Sound Communication skills with service attitude.
+ Attitude to Learning, Self-discipline & willingness to take initiative.
+ Must be goal oriented, highly motivated, Self-driven & result oriented.
+ Applies professional attitude and image for all internal and external customers.
**Required Knowledge:**
+ Should possess basic banking knowledge on credit cards & retail bank.
+ Should have exposure to CX metrics - Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.
+ Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
**Shift Requirements:**
+ Night shifts/graveyard shifts with a 5-day work week (with weekdays offs).
+ Mandatory rotation once in 4 months within night shifts/graveyard shift.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
Chat Support, Communication, Customer-Support, Live Chat Support, Online Chat Support.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Chat Customer Service Specialist
Posted 1 day ago
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Job Description
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 1-3 years of relevant experience
+ Experience working in a business office or operational environment
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education:**
+ Bachelor's Degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
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**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Customer Service Representative-Fresher
Posted 4 days ago
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Job Description
About HCL:
HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.
How to Apply:
Interested candidates can send their updated resume to
Job Title: Customer Support Executive – Voice Process-WFH
Location: Chennai
Required Education: Freshers (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible )
Shift: 24x7 rotational shifts (including night shifts and weekly offs)
Experience Required: Fresher
Job Summary:
We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Address customer queries and concerns with empathy and clarity
- Maintain accurate records of customer interactions
- Ensure timely resolution and follow-up on customer issues
- Adhere to shift schedules and company policies
Required Skills & Qualifications:
- Excellent communication skills – both verbal and written
- Strong interpersonal and soft skills
- Willingness to work in rotational shifts , including night shifts and weekends
- Positive attitude and ability to work in a team environment
Preferred Attributes:
- Prior experience in a voice-based customer support role
- Ability to remain calm under pressure
- Multilingual skills are a plus
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Head of Customer Service
Posted 4 days ago
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Job Description
Role Overview
Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.
Key Responsibilities
• Lead and oversee all after-sales service operations across multiple touchpoints.
• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.
• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.
• Monitor SLAs to ensure timely resolution of customer issues.
• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.
• Manage spare parts inventory, demand planning, and vendor coordination.
• Drive process improvement through data analysis and customer feedback.
• Deliver technical training for service engineers and support new product launches.
• Build strong customer relationships and enhance brand loyalty.
Technical Skills
CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement
Core Competencies
Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development
Soft Skills
Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking
Qualifications
• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).
• 10–15+ years of experience in customer service/after-sales operations.
• Proven record in managing large-scale service networks and driving operational excellence.
Remote Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve complaints via phone, email, and chat in a professional and timely manner.
- Provide information about products, services, and company policies.
- Process orders, returns, and exchanges accurately.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Collaborate with internal teams to ensure customer needs are met.
- Adhere to company guidelines and performance standards.
- Contribute to a positive and supportive remote team environment.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Proven customer support experience or experience in a similar client-facing role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to think quickly under pressure.
- Proficiency in using customer service software, CRM systems, and standard office applications.
- Ability to multitask, prioritize, and manage time effectively.
- A stable internet connection and a quiet, dedicated workspace are mandatory for this fully remote position.
- A patient and positive attitude, with a genuine desire to help customers.
- Familiarity with e-commerce platforms and retail processes is advantageous.
Customer Service Specialist , Salary upto 5 L/A , Call Indushree 7848820046
Posted 4 days ago
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 + years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Call HR Indushree V to schedule your Interview
Mayur
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