13,700 Servicenow Business Analyst India jobs in India

About The Role  

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.

1. Applies scientific methods to analyse and solve software engineering problems.

2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.

3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.

4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.

5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

About The Role - Grade Specific 

Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)

· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

· 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

· Demonstrated creative problem-solving approach and strong analytical skills

· Must be proficient with analyzing log files and standard debugging concept.

· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)

· Experience troubleshooting web application

· Experience in troubleshooting Java Script Code.

· Excellent communication skills (verbal and written)

Skills

Advantageous skills

· Previous experience in ITSM Implementation

· Experience providing SaaS support is desirable.

Education

• Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate

Role Overview:

• Act as the main contact for IT service levels, issue resolution, and customer satisfaction.
• Manage Incident, Problem, Change, and Release processes as per ITIL standards.
• Ensure security & audit compliance and maintain service continuity & disaster recovery plans.
• Coordinate with internal teams, vendors, and stakeholders to ensure SLA adherence.
• Prepare service performance reports, RCA, and drive service improvements.

Key Skills & Experience Required:

• 5+ years in IT operations
• Experience with ServiceNow (CMDB knowledge is a plus).
• Strong knowledge in on-premises infrastructure (servers, virtualization, security) and cloud platforms (Azure/AWS).
• Troubleshooting skills on Windows OS, server OS (2016, 2019, Linux), network fundamentals, Active Directory, SSO, SAML, and authentication mechanisms.
• Hands-on with security tools (Prisma, Splunk, Intune) and vulnerability management.
• Understanding of BCP/DR, backup strategy, and configuration.
• Basic programming knowledge (Java, SQL, Angular).
• Certifications like ITIL, PMP, PRINCE2, Microsoft Cloud, CompTIA A+ preferred.
• Strong communication, documentation, vendor management, and stakeholder handling skills

Qualifications:

• Bachelors degree in Computer Science, MIS, or related field.
• Excellent communication, documentation, and stakeholder management skills.

Job Description
Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment.

Job Description - Grade Specific
Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers Provides maintenance and support for all system in scope, installs/configures/tests operating systems, troubleshoots and conducts incident resolution, liaise with other IT teams and 3d party vendors, develops and executes plans for patching, identifies opportunities for improvements and efficiencies

REMOTE (US TIME ZONES) WITH 10-30% TRAVEL ON-SITE (TO PROJECT LOCATIONS) AS NEEDED

FULL-TIME

Requirements

• At least 5 years of IT Systems Implementation experience in the Utilities industry
• Expertise in at least one of the leading or legacy Field Services or Work Management products (e.g., Oracle Mobile Workforce Management, Click Software, Kona, Salesforce Field Service, IFS, D365, Oracle Field Service).
• Strong documentation, communication and Analytical skills.
• Experience and desire to work in a global delivery environment.
• Experience in playing the role of functional lead, driving requirements and design considering product fitment and client requirements.
• Ability to manage client expectations, maintain engagement with multiple stakeholders and drive timely decision making.
• Bachelor's degree or foreign equivalent required from an accredited institution or 7+ years of combined progressive experience in the IT Systems Implementation and Utilities Industries.

Responsibilities

• Act as the primary point of contact between various stakeholders, such as project managers, developers, and end-users. This involves ensuring clear and effective communication channels to facilitate the flow of information and feedback.
• Gather and document customer business requirements with attention to detail.
• Work with customers to configure KloudGin Field Service and Asset Management to support customer business requirements.
• Analyze and architect solutions for business requirements which may include sophisticated configurations and/or technical components.
• Translate Statements of Work into specific and well-formed solution designs through user stories and functional requirements.
• Define detailed functional requirements for configuration, enhancements, reports, and integrations for the KloudGin application
• Delivery demos and training to customers during the implementation lifecycle to ensure the application configuration meets their requirements and improves end-user adoption
• Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit application features; use of creative thinking to aid in customer adoption of the KloudGin application
• Collaborate with Project Managers and colleagues on and offshore to facilitate on time and on budget project delivery.
• Work with technical teams to design, build, and validate the KloudGin application configuration
• Continue to increase product knowledge and pursue relevant certifications.

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Enterprise Network Operations

Good to have skills :NA

Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing stakeholder relationships, and ensuring strategic alignment.

Roles & Responsibilities:- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Lead the development and implementation of service management strategies
- Drive continuous improvement initiatives within the service management function
- Provide guidance and mentorship to junior team members

Professional & Technical

Skills:
- Must To Have

Skills:
- Proficiency in Enterprise Network Operations
- Strong understanding of network operations and infrastructure management
- Experience in leading and managing service delivery projects
- Knowledge of ITIL framework and best practices
- Excellent communication and stakeholder management skills

Additional Information:
- The candidate should have a minimum of 5 years of experience in Enterprise Network Operations
- This position is based at our Bengaluru office
- A 15 years full-time education is required

Qualification

15 years full time education

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.

In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success.

Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.

At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights.

If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• 10+ Years IT Service Management Delivery experience
• 5+ Years in a similar role
• Basic technical know-how to ensure active participation and contribution in managing BAU delivery
• Process Governance / Analysis experience
• Fluency in English is mandatory, both written and verbal.
• Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail
• Ability to take the initiative, to pursue and investigate the underlying issues within complex problems
• Technical documentation including management of document libraries.
• Ability to work under pressure and with conflicting priorities
• Assertiveness, negotiation, and facilitation skills
• Strong analysis and problem determination skills
• Ability to continually deliver and a high regard for quality service
• An understanding of the client functions and requirements and the potential impact that operational issues could have on business operations
• Good working knowledge of Service Level Agreements (SLAs)
• Ability to initiate self-education to improve skill levels
• Understand and follow Org Change Management procedures
• Excellent interpersonal skills

Preferred Skills and Experience:

• Experience in Domestic / on-site client management
• Good working knowledge and experience of other word processing, spreadsheet packages and presentation software, e.g. MS office
• Service Management knowledge/ skill as per ITIL model.
• ITIL certification & understanding is a must.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

People Manager – IT Infrastructure & ITSM Teams

Role Objectives:

· Lead and manage both IT Infrastructure and ITSM teams with a primary focus on people management, performance, and leadership.

· Ensure alignment between process excellence (ITSM) and technical operations (Infrastructure) to deliver high-quality IT services.

Responsibilities:

· Lead, mentor, and inspire team members across IT Infrastructure and ITSM functions.

· Drive individual and team development through coaching, training, and continuous feedback.

· Conduct regular one-on-ones, performance reviews, and career development discussions.

· Support workforce planning, recruitment, and onboarding for both teams.

· Promote diversity, inclusion, and psychological safety within the workplace.

· Manage resource allocation and team capacity in collaboration with technical leads.

Required Skills & Experience:

· Proven experience as a People Manager, People Lead, or similar leadership role.

· Excellent communication, facilitation, and stakeholder management skills.

· Ability to lead multi-disciplinary teams across technical and process domains

· Experience working in a global, multicultural, or cross-functional environment.

Additional Skills for Senior Role:

· Leadership & Strategic Planning: Demonstrated ability to define, lead, and evolve the strategic direction of IT functions ensuring alignment with organizational objectives and long-term business goals.

· Exposure to IT Infrastructure or ITSM environments (advantageous but not mandatory).

Education Qualification:

· Bachelor's degree in information technology, Computer Science, or a related field.

· Certifications such as ITIL Intermediate/Expert, PMP, or relevant industry certifications are desirable.

Experience:

Minimum of 20 years of experience in IT service management, with a focus on ITSM Processes, including significant experience in leadership roles.

Salary: 25 – 30 Lacs per annum

Location-Chennai

Job Types: Full-time, Permanent

Pay: ₹2,500, ₹3,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• IT service management: 10 years (Required)

Work Location: In person

About GDS At Unisys
What success looks like in this role:
Global Delivery Services (GDS) provides the
service management and transformation capabilities
that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.

Why Join GDS?
You'll join a growing global team focused on shaping modern, value-driven service delivery. This role offers real-world exposure to
managed services
,
commercial modelling
, and
productized, standardized solutions
, along with structured enablement in solutioning, presales, and value articulation.

We support your development through hands-on deal experience, team collaboration, and opportunities to grow your influence across Unisys and beyond.

Your Impact
Design & Deliver Solutions

• Lead or contribute to the design of multi-year, commercially viable managed services
• Map client needs to standardize GDS offerings and coordinate full solution development
• Produce cost inputs, architecture artefacts, and service design deliverables
• Collaborate with platform delivery, sales, and finance to ensure validation and sign-off

Engage & Influence Stakeholders

• Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment — with external influence growing
• Deliver presales presentations and articulate solution value clearly and credibly
• Analyse current states, uncover transformation levers, and shape business-aligned roadmaps

Demonstrate Value & Drive Innovation

• Translate GDS capabilities into client outcomes and business impact
• Identify gaps, risks, and differentiators during solution shaping
• Share customer insights to inform offering development and improve solution relevance

Learn, Grow & Contribute

• Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)
• Contribute to team development through reviews, artefacts, and process improvements

You will be successful in this role if you have:
What We're Looking For

• ITIL 4 Foundation certification (required)
• 6–10 years' experience in service management AND presales
• Experience engaging C-level stakeholders, with current focus on internal engagements that are evolving outward
• Familiarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution models
• Strong commercial awareness and excellent communication skills

What Success Looks Like
Delivery of validated, high-quality solution inputs

Clear articulation of value in presales conversations

Trusted contributor across internal and customer-facing engagements

Demonstrated growth in technical, commercial, and consultative capability

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.