1,042 Servicenow Functional Analyst jobs in India
0
Functional Business Analyst
Noida, Uttar Pradesh
Denave
Posted 6 days ago
Job Viewed
Job Description
Denave is looking for a Business Analyst, who has ability turn data into knowledge to deliver best possible solutions to our clients. Who can work across large datasets, automate reporting workflows, and convert raw data into actionable insights.
Job Responsibilities
- Requirement Gathering: Engage with stakeholders to elicit, document, and validate business requirements using structured techniques.
- Should have experience in client interactions
- Needs Assessment: Analyse business challenges and opportunities to identify and prioritize needs across projects.
- Insight Derivation: Translate business understanding into actionable insights using qualitative and quantitative analysis.
- Ability to identify actionable insights by analysing data in respect to the business focus/needs.
- Ability to interpret Data insights to the respective stakeholders o Manage marketing and sales campaign analytics and provide performance visibility
- Process Adherence: Monitor and ensure compliance with established business processes, standards, and governance frameworks.
- Business Analysis: Conduct gap analysis, feasibility studies, and impact assessments to support decision-making and solution design.
- Perform hands-on analysis of large volumes of data and across multiple datasets
- Support ad-hoc analysis and requests from business units and leadership
Job Requirements
- B.Tech /BE/ BCA/ BSc in Computer Science, Engineering or relevant field, from reputed Engineering College/ Universities is preferred or Any Graduate
- Minimum 2 years of experience as a Business Analyst, working with BI and Analytics teams or on client-facing projects, is required.
- Exposure to large datasets, data cleaning and storytelling through data
- Excellent communication skills with stakeholder management experience
Skills & Competencies
- Strong analytical thinking and problem-solving abilities.
- Excellent communication and stakeholder engagement skills.
- Proficiency in tools like Power BI, and MS Excel.
- Experience with process modeling and documentation (e.g., BPMN, flowcharts).
- Ability to synthesize complex data into clear business recommendations
This advertiser has chosen not to accept applicants from your region.
1
Techno Functional Business Analyst
Bangalore, Karnataka
Retail2Customer (R2C) Business Consulting
Posted 12 days ago
Job Viewed
Job Description
Job Description: Techno-Functional Analyst
Position Overview: We are seeking a highly skilled Techno-Functional Analyst with strong analytical and technical capabilities to collaborate with global clients. The ideal candidate should have a solid academic background in mathematics or engineering, with exceptional problem-solving skills. This role requires an individual with 2+ years of experience in software specification definition, client engagement, and project management. Proficiency in Microsoft Office 365 and hands-on experience in business requirements documentation, system design, and reporting tools is essential.
Key Responsibilities:
- Client Engagement & Requirement Gathering:
- Collaborate with global clients to understand and capture business requirements.
- Conduct requirement analysis sessions, gather client feedback, and translate business needs into clear and detailed Business Requirement Documents (BRDs) .
- Prepare diagrams and documentation to represent business processes and system designs.
- Design & Specification Management:
- Lead and manage design requirements , ensuring the delivery of accurate specifications that meet client needs.
- Break down tasks and assign them to team members, ensuring clarity on deliverables.
- Document system designs that include logic flows, screen layouts, databases, and report requirements.
- Project Management & Task Breakdown:
- Develop and manage project plans , timelines, and schedules using Microsoft tools such as Teams, Project Plan, and Excel .
- Lead and coordinate team efforts to ensure projects are delivered within scope, time, and budget.
- Technical Knowledge & Collaboration:
- Understand technology systems including system architecture, screen design, logic, and database structures (e.g., SQL ).
- Create and modify SQL queries for data extraction and reporting purposes.
- Collaborate with technical teams on system design, development, and integration, ensuring alignment with business objectives.
- Data & Reporting Tools:
- Design and implement reports using tools like Power BI , ensuring data accuracy and visualization.
- Work with stakeholders to define KPIs and dashboards, providing actionable insights.
- Documentation & Diagramming:
- Use tools like Visio to create flowcharts, process diagrams, and system maps.
- Develop professional presentations using PowerPoint for client meetings and project updates.
Key Qualifications:
- Education: Bachelor's degree in Mathematics , Engineering , or a related technical field with a minimum of 75%+ marks .
- Schooling: ICSE/CBSE education with strong English communication skills.
- Experience: 2-3 years of experience in:
- Defining and managing software specifications .
- Working with multiple clients on various projects.
- Engaging in project management , including task breakdown and team coordination.
- Technical Skills:
- Strong understanding of SQL , database concepts, and system logic .
- Proficiency in Microsoft Office 365 suite, including Teams, Visio, Project Plan, PowerPoint, Word, and Excel .
- Hands-on experience with Power BI or similar reporting tools .
- Ability to interpret and design system screen layouts and database structures .
Personal Attributes:
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, particularly in English.
- Detail-oriented with the ability to work independently and manage multiple tasks.
- Demonstrates leadership, teamwork, and a commitment to client satisfaction.
Global Client Interaction:
This advertiser has chosen not to accept applicants from your region.
2
Business Analyst/ Lead Business Analyst
Pune, Maharashtra
HSBC
Posted 2 days ago
Job Viewed
Job Description
Business Analyst/ Lead Business Analyst
Brand: HSBC
Area of Interest: Technology
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 23 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst
To be successful in this role, you should meet the following requirements:
+ Work with Service line mangers and BM for running cost board every week
+ Responsible for reviewing all request submitted to cost board from commercial review and supplier type
+ Contract Management and commercial management of supplier contracts
+ Manage and review supplier contracts for measuring service credits and ensure adherence to KPI's are met by supplier
+ Review of SOW and providing commercial and operational observation
+ Creatively apply business and technical knowledge to enable, support and
+ Review all aspects of third party spends
+ Develop and maintain communication at all levels across the organization to facilitate smooth and effective running of cost board operation and outcomes for WPB.
+ Interface with the Business Manager in putting together third party demand;
+ Run third party risk management forum for WPB and ensure the COO of WPB executes contract post such due diligence;
+ Ensure 100 % compliance of all Third Party Risk Management policy for all suppliers used by WPB IT
+ Run vendor governance and performance management forum for all strategic and high critical vendors of WPB IT
+ Develop demand management of third party across WPB IT
+ Create contracts calendar and renewal process for WPB IT
+ Interface with WPB Delivery organization and Architects for third party spend management
To be successful in this role, you should meet the following requirements:
+ Experience with Contract Management and negotiation of contracts in IT and ITES company; Financial Services industry
+ Excellent written and verbal communication skills;
+ Good process analysis and problem solving skills;
+ Ability to drive change and improvement to existing processes and to create new processes;
+ Decision-maker - considered and timely especially when under pressure;
+ Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users;
+ Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people;
+ Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships;
+ Ability to work with resources based in other locations;
+ Proven ability to prioritise workload effectively in line with business priorities;
+ 'Can Do' attitude. Willing to turn a hand to whatever task is required;
+ Ability to work with minimal supervision, work independently, proactively and under pressure against multiple deadlines
+ and to contribute to a larger team; to have flexible approach to responsibilities;
+ Self-motivation, and a proven rapid learning capability in a changing environment are essential;
+ Drive and tenacity to ensure change is effectively implemented in a matrix environment
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
Brand: HSBC
Area of Interest: Technology
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 23 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst
To be successful in this role, you should meet the following requirements:
+ Work with Service line mangers and BM for running cost board every week
+ Responsible for reviewing all request submitted to cost board from commercial review and supplier type
+ Contract Management and commercial management of supplier contracts
+ Manage and review supplier contracts for measuring service credits and ensure adherence to KPI's are met by supplier
+ Review of SOW and providing commercial and operational observation
+ Creatively apply business and technical knowledge to enable, support and
+ Review all aspects of third party spends
+ Develop and maintain communication at all levels across the organization to facilitate smooth and effective running of cost board operation and outcomes for WPB.
+ Interface with the Business Manager in putting together third party demand;
+ Run third party risk management forum for WPB and ensure the COO of WPB executes contract post such due diligence;
+ Ensure 100 % compliance of all Third Party Risk Management policy for all suppliers used by WPB IT
+ Run vendor governance and performance management forum for all strategic and high critical vendors of WPB IT
+ Develop demand management of third party across WPB IT
+ Create contracts calendar and renewal process for WPB IT
+ Interface with WPB Delivery organization and Architects for third party spend management
To be successful in this role, you should meet the following requirements:
+ Experience with Contract Management and negotiation of contracts in IT and ITES company; Financial Services industry
+ Excellent written and verbal communication skills;
+ Good process analysis and problem solving skills;
+ Ability to drive change and improvement to existing processes and to create new processes;
+ Decision-maker - considered and timely especially when under pressure;
+ Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users;
+ Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people;
+ Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships;
+ Ability to work with resources based in other locations;
+ Proven ability to prioritise workload effectively in line with business priorities;
+ 'Can Do' attitude. Willing to turn a hand to whatever task is required;
+ Ability to work with minimal supervision, work independently, proactively and under pressure against multiple deadlines
+ and to contribute to a larger team; to have flexible approach to responsibilities;
+ Self-motivation, and a proven rapid learning capability in a changing environment are essential;
+ Drive and tenacity to ensure change is effectively implemented in a matrix environment
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
This advertiser has chosen not to accept applicants from your region.
3
Business Analyst/ Senior Business Analyst
Pune, Maharashtra
HSBC
Posted 2 days ago
Job Viewed
Job Description
Business Analyst/ Senior Business Analyst
Brand: HSBC
Area of Interest: Operations / Supply Chain
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 16 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We rae looking for Business Analyst
In this role, you will:
+ Be responsible for facing off to Service line stakeholders for resource management requirements
+ Responsible to drive headcount plan/ forecast management in Headcount forecasting tool - Pioneer
+ Support hiring, onboarding, offboarding and extension processes
+ Drive headcount planning and management best practices within service lines
+ Responsible to clear the breaks between the tools or database
+ Work hand in hand with BMs and Workforce Lead toward headcount strategy and governance
+ Responsible to provide/ produce required headcount metrics
+ Drive process and tooling improvements
+ Effective stakeholder management with regular and proactive engagement
Qualifications
To be successful in this role, you should meet the following requirements:
+ Must have SME understanding of headcount related data
+ SME understanding of workforce processes and tooling
+ Expertise with word, excel, and ppt,
+ SME skills in putting data in a simple way and effective presentation skills
+ Good ability to present decks to Sr. stakeholders with clear take aways
+ Ability to influence decision making with useful Insights drawn from data
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSDI
Brand: HSBC
Area of Interest: Operations / Supply Chain
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 16 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We rae looking for Business Analyst
In this role, you will:
+ Be responsible for facing off to Service line stakeholders for resource management requirements
+ Responsible to drive headcount plan/ forecast management in Headcount forecasting tool - Pioneer
+ Support hiring, onboarding, offboarding and extension processes
+ Drive headcount planning and management best practices within service lines
+ Responsible to clear the breaks between the tools or database
+ Work hand in hand with BMs and Workforce Lead toward headcount strategy and governance
+ Responsible to provide/ produce required headcount metrics
+ Drive process and tooling improvements
+ Effective stakeholder management with regular and proactive engagement
Qualifications
To be successful in this role, you should meet the following requirements:
+ Must have SME understanding of headcount related data
+ SME understanding of workforce processes and tooling
+ Expertise with word, excel, and ppt,
+ SME skills in putting data in a simple way and effective presentation skills
+ Good ability to present decks to Sr. stakeholders with clear take aways
+ Ability to influence decision making with useful Insights drawn from data
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSDI
This advertiser has chosen not to accept applicants from your region.
4
ServiceNow -Business Analyst
Delhi, Delhi
NTT America, Inc.
Posted 3 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
5
ServiceNow -Business Analyst
Delhi, Delhi
NTT DATA North America
Posted 3 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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6
ServiceNow Business Analyst
Bengaluru, Karnataka
Brillio
Posted today
Job Viewed
Job Description
4+ Years of Experience with ServiceNow,
Work with business stakeholders, IT, and procurement teams to gather.
workflows, and automation needs in ServiceNow.
Ensure compliance with software licensing models (SaaS, Perpetual, Subscription, Cloud, OnPremises, etc.).
Define license reconciliation, software discovery, and asset normalization processes.
Ensure accurate data in CMDB.
Identify non-compliant licenses, unused software, and cost-saving opportunities.
Work with vendors and procurement to manage software contracts and renewals.
Support internal and external software audits (Microsoft, Adobe, Oracle, IBM, etc.).
Use Performance Analytics and Reporting to track software usage and compliance.
Generate reports on license usage, cost optimization, and software entitlements.
Provide recommendations for cost reduction and risk mitigation.
Identify areas for automation using ServiceNow workflows, business rules, and scripts.
Optimize software request, approval, and provisioning processes.
This advertiser has chosen not to accept applicants from your region.
7
ServiceNow Business Analyst
Bengaluru, Karnataka
Vontier
Posted 6 days ago
Job Viewed
Job Description
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business Analyst will be required to act as a Scrum Master, leading daily sprint discussions, and guiding the team to success utilizing core Agile methodologies.
The ServiceNow Business Analyst must be a skilled, hands-on professional that will act as the primary point of engagement for all new planned development areas, and investigation of potential new functionality within the ServiceNow and ITSM Tools landscape. The ServiceNow Business Analyst may from time to time be required to work after hours, weekends, and holidays. The ServiceNow Business Analyst must act as a investigator, and scrum master, for all Vontier IT Shared Services, and works directly with the ServiceNow Architect, to provide input and guide all regional ITSM initiatives.
WHAT YOU WILL DO
- Responsible for working with stakeholders to gather and document business requirements for ServiceNow projects. This includes understanding the business processes, identifying pain points, and translating them into functional requirements.
- Facilitate meetings such as sprint planning, daily stand ups, sprint reviews and retrospectives.
- Responsible for assisting with testing and validating the solutions that were designed and configured.
- Responsible for removing impediments that prevent the team from achieving their goals. They work with the team to identify and resolve issues that are blocking progress.
- Responsible for collaborating with Stakeholders across the organization including IT, business units and executive leadership. This includes communicating project status, identifying risks and issues, and ensuring that the project is aligned with the organization’s goals.
- Responsible for staying up to date with the latest ITIL/Agile best practices and trends.
- This position plays a critical role in ensuring that ServiceNow projects are aligned with the business needs of the organization and that the platform is configured to meet those needs.
WHO YOU ARE (Qualifications)
- Bachelor's degree in computer related subject or equivalent work experience or appropriate professional certifications.
- Typically, can demonstrate 5 years of IT work experience, with at least 2 years of experience working with Agile methodologies, and 1 year of ServiceNow Administration.
- Recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.).
- An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected.
- Experience with the ServiceNow Platform.
- Experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback.
- A proactive thinker who is willing to take a chance.
- Curious and self-motivated, willing to explore new technologies.
- Experience with UAT Testing with stakeholders and Data Gathering for applications is also required.
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8
ServiceNow Business Analyst
Hyderabad, Andhra Pradesh
Providence India
Posted 6 days ago
Job Viewed
Job Description
Job Responsibilities
Experience 5-9 years
Responsibilities
- Minimum 5 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow
- Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities.
- Work with business and IT stakeholders to gather requirements.
- Familiar won ServiceNow upgrades, Platform performance.
- Analyze business problems to design and document solutions up front with technical and creative teams
- During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework.
- Document full requirements, including form layout, fields, and workflows.
- Well versed with Agile deliverables of stories, epics, features etc.
- Expertise in managing product backlogs and reporting
- Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Keeps stakeholders informed on request status and timelines.
- Assist with the development and delivery of end user training.
- Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality.
Skills
- Establishes and communicates the project mission and objectives to all stakeholders
- Significant experience working with ServiceNow applications
- Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
- Effective prioritization, negotiation skills and high energy
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills
- Knowledge on agile methodology.
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9