2,070 Success jobs in India
Associate, Member Success
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Job Description
Member Success Associates are responsible for delivering exceptional Network Member Experience and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.
This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through multiple channels.
**Specific responsibilities include (but are not limited to)**:
As a Member Success Associate, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.
- Willing to work in shifts
- Open to 24*7 support environment
- Complete a fast-paced training program
- Interact with GLG Network Members
- Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
- Develop knowledge of customer service technology tools, including Zendesk
- Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members
- Graduate / Postgraduate degree from a top-tier university
- 2+ years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and/or external stakeholders
- Strong written and verbal communication skills using a variety of communication channels
- Passion for high-level customer service with a successful track record in working in a team environment
- Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
- Strong problem-solving skills
- Passion for fast-paced learning, in a technology-enabled environment
- Ability to work effectively independently and/or collaboratively in a team
- Experience working with online ticketing systems (i.e., Zendesk)
**We seek bright, positive and flexible people who also**:
- Act with the highest integrity and professionalism in all their endeavors
- Think creatively and focus on opportunities for growth
- Exhibit constant attention to detail
**About GLG / Gerson Lehrman Group**
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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Customer Success
Posted today
Job Viewed
Job Description
About Client: A Leading Product development company
Role: Customer Success
Experience: 3- 7 years
Location: Chennai
Job Description:
- Onboarding new customers and guiding them through the implementation process.
- Establishing strong relationships with clients to understand their goals and challenges.
- Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
- Conducting regular check-ins with customers to assess satisfaction and gather feedback.
- Collaborating with internal teams to advocate for customer needs and drive product improvements.
- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
- Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
- Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
Requirements:
SQL, Ticketing, HRMS
Customer Success
Posted today
Job Viewed
Job Description
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
Customer Success
Posted 1 day ago
Job Viewed
Job Description
- Should know MS-Office.
- Verbal and written communication skills.
- Comfortable working in hybrid work culture.
- Active team-player, self-starter, and multitasker who can quickly adjust priorities.
**Experience**:
- 1 to 2 years
**Salary**: ₹120,000.00 - ₹180,000.00 per year
Schedule:
- Day shift
Application Question(s):
- Do you know MS-Excel?
**Experience**:
- total work: 1 year (preferred)
Customer Success
Posted 19 days ago
Job Viewed
Job Description
As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.
Responsibilities- Increase customer engagement on the TranZact platform through multiple communication channels.
- Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
- Maintain accurate customer data and generate reports for internal stakeholders.
- Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
- Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
- Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
- Bachelors degree (Graduate) in any discipline.
- Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High energy, enthusiasm, and a proactive attitude.
- Demonstrated operational excellence and ability to work in a fast-paced environment.
- Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
- Basic knowledge of SQL for data analysis.
- Experience working with SaaS platforms or B2B technology products.
- Prior exposure to cloud-based business platforms or networking solutions.
- Familiarity with CRM systems and customer engagement tools.
- Experience working in an early-stage startup environment.
- Ability to synthesize data into actionable business insights.
- Minimum 34 years of relevant experience in customer success, account management, and/or sales.
- Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
- Location: Mumbai, India.
- Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
- Collaborative and fast-paced environment with a focus on innovation and growth.
- INR 1,000,000 1,500,000 per annum.
- Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
- Opportunity to be part of a high-growth Series A startup on the path to IPO.
- Work closely with founders and industry leaders, gaining mentorship and professional development.
- Rapid career advancement as the company scales and expands its offering.
- Competitive salary structure.
- Attractive ESOPs.
- Work with a world-class, industry-leading team.
- Access to mentorship and learning opportunities from investors and senior professionals.
- Dynamic and collaborative work culture.
Customer Success Specialist (Revenue Retention)
Posted today
Job Viewed
Job Description
At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly.
We’re looking for an Onboarding Specialist who can turn new users into power users — fast.
This isn’t a hand-holding role. It’s about educating, enabling, and empowering customers to get real value from Day 1.
If you’ve owned onboarding journeys, improved time-to-value, or helped drive early adoption — let’s talk.
What You’ll Own
1. Churn Reduction (Voluntary + Delinquent) – Own retention KPIs. Save accounts on the edge, reduce failed payments, and recover at-risk MRR.
2. Risk Detection & Flagging – Monitor product usage, login frequency, billing behavior, and engagement patterns to detect red signals early.
3. Success Plans for At-Risk Accounts – Build 1:1 success plans with clear milestones for accounts struggling with adoption or value realization.
4. Proactive Outreach – Personally engage users showing low activity, cancellation intent, or failed onboarding.
5. Save Campaigns – Craft recovery strategies, personalized win-back emails, and alternative solutions to retain high-potential users.
6. Retention Strategy – Collaborate with onboarding, product, and support to build scalable, repeatable playbooks for churn prevention.
7. Feedback Loops – Document exit reasons, surface friction points, and help product + growth teams prioritize based on risk data.
You’re a Great Fit If.
- You’ve worked in a SaaS CS or support role where churn reduction was your responsibility — not just your metric.
- You know how to spot subtle signs of drop-off and act fast.
- You’re empathetic, data-driven, and relentless in turning things around.
- You’ve written save emails, retention campaigns, or manually revived failing accounts.
- You’re comfortable with HubSpot, Stripe, Intercom, or retention tools like Churnkey, Basecamp, Chartmogul, Intercom, .
- Bonus: You’ve seen success with users who didn’t “get” the product at first but became long-term champions.
Customer Success Advisor, Mid Market Success
Posted today
Job Viewed
Job Description
• Drive platform adoption and offer industry best practices to help customers effectively meet said business goals • Host personalized web-based presentations with customers to align with their needs, discuss adoption, and identify areas of opportunity • Understand customer’s risks and showcase recommendations, solutions and action plans to mitigate • Collaborate with the sales team to introduce new features and opportunities to customers • Gather customer requirements for future releases of the product
• 2-3 years minimum of SaaS Customer Success experience • Bachelor's degree with strong academic credentials • Strong verbal and written communication and excellent presentation skills • Strong business acumen, ethics and high integrity • Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools • Customer Centric and a consultative approach to managing customer relationships • Must be articulate, organized, a quick learner, detail-oriented, agile and can multi-task in a dynamic, fast-changing entrepreneurial environment
Customer Success Manager
Posted 6 days ago
Job Viewed
Job Description
*
As a Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
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Develop full understanding of the Apptio suite of products, including:
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The value proposition and sales messaging
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Best practices for deployment and maintenance
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Out of the box reports
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Own a set of accounts and drive product adoption, renewal and expansion
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Be a strategic advisor, establish and build strong customer relationships
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Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
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Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
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Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
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Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
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Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
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Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
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Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
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Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
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Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
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Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
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Excellent communication and relationship-building skills
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Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
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Ability to prioritize and multitask in a fast-paced environment
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4-7 years of industry experience
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At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
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Experience within IT Finance and/or Technology departments, including Digital or Agile teams
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Experience with analytics, data insights and visualization
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Experience with CRM software and other customer success tools
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Project Management skills
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Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Customer Success Manager
Posted today
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Job Description
About InstaVid
Instavid is a fast-growing SaaS company helping eCommerce brands enhance customer experience through beautiful shoppable videos. Our product is trusted by top DTC brands like mCaffeine, Hyphen by Kriti Sanon, Healthfab, My Design Nation, Okno, 1HairStop, and many more to drive higher conversions and engagement with interactive videos.
About the Role
We're hiring a Customer Success Manager to join our in-office team in Indiranagar, Bangalore. This role focuses on ensuring our existing clients maximize value from InstaVid, driving product adoption, and maintaining strong relationships with DTC brands to reduce churn and increase expansion revenue.
If you're passionate about helping businesses succeed, love building relationships, and want to advance your career in SaaS customer success or eCommerce — this is for you.
Key Responsibilities:
- Own the end-to-end customer journey from onboarding to renewal for 100+ clients
- Develop and execute customer success strategies to drive product adoption and business outcomes
- Conduct monthly business reviews and strategic planning sessions with key stakeholders
- Build strong relationships with C-level executives and marketing teams at DTC brands
- Analyze customer data to identify usage patterns, risks, and optimization opportunities
- Lead customer advocacy programs including case studies, testimonials, and referrals
- Drive product feedback to our development team based on customer needs and market trends
- Implement scalable processes and tools to improve customer experience at scale
What We're Looking For:
- 1-2 years of experience in customer success, account management, or client relations
- Strong understanding of SaaS metrics (churn, NPS, expansion revenue, etc.)
- Excellent communication and presentation skills
- Experience working with eCommerce or marketing technology platforms preferred
- Analytical mindset with proficiency in CRM and analytics tools
- Proven track record of driving customer retention and growth
- Available to work from our office in Indiranagar, Bangalore
Compensation & Benefits:
- Competitive salary: ₹6 LPA based on experience
- Performance bonuses tied to retention and expansion targets
- Direct exposure to fast-growing Indian DTC ecosystem
- Opportunity for rapid career growth in a scaling startup
- Stock options for high performers
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
- 7+ years of experience in Customer Success / Client Engagement / Service Delivery , preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure .
- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.
- Proven track record of driving customer retention, loyalty, and advocacy programs .
- Deep understanding of data centre operations, SLAs, compliance, and RCA frameworks .
- Exceptional interpersonal, communication, and stakeholder management skills, with the ability to influence at the CxO level.
Customer Success Manager
Posted 2 days ago
Job Viewed
Job Description
About SuperAGI
SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.
Role Overview
As a Customer Success Manager , you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.
Key Responsibilities
- Act as the first line of contact for assigned customers, supporting their success journey
- Monitor customer health scores and usage patterns to proactively flag risks or opportunities
- Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
- Maintain accurate records in CRM and CS tools to ensure seamless internal communication
- Help customers adopt best practices and discover new features through regular check-ins
- Contribute to knowledge base content, customer documentation, and internal playbooks
What We’re Looking For
- 1–2 years of experience in Customer Success, Account Management, or Support at a SaaS company
- Strong communication skills, both written and verbal
- Customer-centric mindset with a passion for delivering value and solving problems
- Ability to work in a fast-paced, ambiguous startup environment
- Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
- Technical curiosity or basic understanding of AI/ML is a strong advantage
Why Join Us?
- Join a fast-moving team at the forefront of AI and autonomy
- Make a direct impact on customer experience and retention metrics
- Learn and grow in a zero-to-one CS environment
- Competitive compensation.