10,308 Support Analyst jobs in India

Job Title: Associate Support Analyst.

Function: Client Experience.

Role Description:

• Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams.
• Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion.
• Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget.

In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.

Primary Responsibilities:

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
• Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
• Collaborate with team members to ensure deliverables are met.
• Participate in simple solution design, configuration, testing and documentation activities, as applicable.
• Flexible work hours to support 24/7 client coverage.
• (Some positions may require a different working pattern).
• Always communicate with stakeholders/partners in a competent and professional manner.
• Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting.
• Communicate client satisfaction and plans to resolve any major outstanding issues to management.
• Resolve client issues with Confluence software solutions.
• Ensure that all client opportunities and issues are addressed in a timely manner.
• Manage deployment of custom work and/or deliverables.
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions.
• Other duties as assigned.

Qualifications:

• Bachelors degree with a focus on Computer science, business systems or IT related degree preferred.
• 0-2 years of experience within FinTech, Software and IT related businesses.
• Essential Skills.
• Basic skills in scripting.
• Strong data analysis skills.
• Ability to communicate in English both verbally and written.
• High creativity with the ability to solve complex business problems.
• Ability to learn independently and work with a high degree of autonomy.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Excellent organizational and communication skills.
• Ability to multitask, strong attention to detail, self-motivated willingness to take initiative.
• Ability to work more than 40 hours per week based on client demands.
• Ability to work weekends and holidays as needed.
• Ability to travel as needed.
• Knowledge of all company policies and procedures.
• Increased level of responsibilities, as value-added team member.
• Collaborative working style that values team success over personal accomplishments.
• Act in accordance with and is an ambassador of our company values Integrity, Imagination, Discipline and Service.
• Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Role:  System Analyst

Industry Type:  IT Services & Consulting

Department:  IT & Information Security

Employment Type:  Full Time, Permanent

Role Category:  IT Infrastructure Services

Education

UG:  Any Graduate

PG:  Any Postgraduate

We are looking for candidates with 3 + years of experience in Linux and Windows.

Primary Skills

• Linux
• Windows
• Troubleshooting and Monitoring
• Database - Oracle / Sql / Postgres
• Patching
• Global stakeholder management

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings – 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

· L2 Production support activity using Unix, SQL, Scripting

· Understanding of Application architecture.

· Deployments of the application on Production environment.

· Daily health check reporting and Active Monitoring.

· Knowledge on monitoring tools such as Autosys will be an added advantage.

· Good to have knowledge of shell scripting

·   Responsible for Incident/Change/Problem Management.

·   Responsible to drive meetings for Support related Activities.

·   DevOps improvement 

·   Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments

· Train other team members and Jr. Resources on functional and technical topics.

· Responsible for Incident/Change/Problem Management.

· Responsible to drive meetings for Support related Activities.

Technical Skills

n  

Mandatory Skills:

Unix

SQL

Oracle

 Scheduling : Autosys (appreciated)

  Monitoring : Dynatrace (appreciated)

  Method : ITIL

Behavioral Competencies

-  Proactive

-  Autonomous

-  Communication

-  Service oriented

Graduate in any discipline or Masters in Information Technology 

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain 

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills:  (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Job Description

Our Manufacturing Execution System is a mission-critical system running 24×7 on various locations worldwide. Any issues related to this system will cause a system failure. The Support Desk is our backbone and it provides our client instant support via Email/Phone/Business ticketing application to get the system back on track.

Responsibilities

1. Responding to queries via Chat, Email, or Phone.

2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3. Record events and problems and their resolution into the Internal ticketing system.

4. Logging and processing support calls

5. Direct unresolved issues to the next level of support personnel.

6. There will be slight amount of development, if required.

Educational Qualification

1. Bachelor’s degree in Engineering (ECE/EE/CS/IT) with first class and an excellent academic background.

Or 2. Bachelor’s Degree in any science discipline with First Class + MCA with a first class.

3. Freshers, 0 – 1 Year Experience (Only 1-year gap is allowed)

4. Good written and oral communication skills in English is essential.

Support Shifts

1. Helpdesk will be functioning on 3 Shifts (Morning/Noon/Night).

2. Shifts will be on rotational basis.

Openings: 2 Location: Surat, Gujarat Employment

Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational

Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.

Key Responsibilities:

Provide specialized support for HMS/PMS-related queries.

Troubleshoot application issues and provide resolution or escalate to relevant technical teams.

Guide customers through system usage, updates, and feature explanations.

Collaborate with internal product and engineering teams for bug fixes or enhancements.

Train end-users when necessary and document best practices.

Requirements:

1–3 years of experience in HMS/PMS support or similar software systems.

Strong understanding of healthcare or hospitality workflows.

Excellent problem-solving skills and attention to detail.

Familiarity with ticketing systems, SQL, or database concepts is a plus.

Strong communication skills and customer-first mindset.

Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST

Openings: 2 Location: Surat, Gujarat Employment

Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational

Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.

Key Responsibilities:

Provide specialized support for HMS/PMS-related queries.

Troubleshoot application issues and provide resolution or escalate to relevant technical teams.

Guide customers through system usage, updates, and feature explanations.

Collaborate with internal product and engineering teams for bug fixes or enhancements.

Train end-users when necessary and document best practices.

Requirements:

1–3 years of experience in HMS/PMS support or similar software systems.

Strong understanding of healthcare or hospitality workflows.

Excellent problem-solving skills and attention to detail.

Familiarity with ticketing systems, SQL, or database concepts is a plus.

Strong communication skills and customer-first mindset.

Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST