23 Technical Fields jobs in Hubli

About Hopewind:

Hopewind (stock code: 603063) is a multinational company headquartered in Shenzhen, China, focusing on the R&D, manufacture, sales, and service of renewable energy & electric drive products, with main products of wind power generation products, photovoltaic generation products, power conversion products, industrial drive products, and electric car products.

We are a leading enterprise in China's wind power converter market and are also China's top 10 photovoltaic inverter brand. We have 5 R&D and manufacturing bases, 30+ global service bases, and sales and service centers in the Netherlands, Brazil, South Korea, Turkey, Vietnam, Pakistan, and other countries, with around 2,200 employees, including more than 600 R&D engineers.

What You'll Be Doing:

• Regularly complete PCS/BESS product on-site technical support and remote technical support work, support product debugging, maintenance and modification work.
• Responsible for PCS/BESS product on-site troubleshooting as well as guiding customers to handle simple faults by themselves.
• Responsible for the management of PCS/BESS on-site spare parts, and tracking and management of spare parts under the name to ensure that the on-site spare parts can maintain the normal operation of the unit.
• Maintain on-site customer relationship, normal communication with on-site customers, organize and feedback customer opinions.
• Learn and understand the working principle of the company's PCS/BESS products, familiarize with power distribution diagrams and user manuals, and provide simple training to on-site customers.
• Comply with company departmental rules and report work on time.

We'd Love to Chat if You Have:

• English can be used as working language
• Self-motivated mindset, able to plan in ambiguous situations and biased towards action
• Working experience in the energy storage industry, experience in energy storage PCS and BESS is preferred

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Required Skills & Experience

- 7+ years of experience providing L2 Incident Support

- Experience supporting apps with the following tech stack: Spring boot, Microservices, Java

- Experience supporting SQL databases

- Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc

- Experience with ITIL framework and ITSM processes (incident, change, problem management)

- Experience with Service Now

- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Job Description

Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India. As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.

Compensation

$11-$15 USD per hour for the duration of the 12 month contract.

s discussed, please find below the JD for the Telephony support executive. (Simran's replacement)

The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.

Key Responsibilities

• Telephony Management
• Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
• Set up new accounts, phone numbers, extensions, and user permissions for team members.
• Monitor call logs, dropped calls, and system performance to ensure optimal functioning.

Troubleshooting & Support

• Act as the first point of contact for all telephony-related issues faced by users.
• Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
• Provide remote technical support and clear step-by-step troubleshooting guidance to users.

Integration & Tools

• Support telephony integrations with CRM tools
• Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.

Coordination & Reporting

• Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
• Maintain documentation, SOPs, and quick reference guides for users.
• Generate reports on call performance, usage patterns, and system health for management review.

Required Skills & Qualifications

• Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
• Basic network troubleshooting skills (bandwidth, latency).
• Experience in CRM–telephony integrations.
• Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills to explain technical issues in simple terms.
• Ability to work independently and manage multiple support requests simultaneously.