205 Technical Training jobs in India

What's this role about?

Here's how you'll contribute:

You'll do this by:

Core Skills: Excel, PPT, Etc

Desired Skills:

How we'd like you to lead:

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar

Pune, Maharashtra, India

Date posted

Sep 10, 2025

Job number

Work site

Fully on-site

Travel

0-25%

Role type

Individual Contributor

Profession

Learning

Discipline

Technical Training

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Are you interested in being part of an innovative and growing skilling and training organization in Microsoft? Are you looking for an exciting opportunity to apply your knowledge of learning and employee growth to improve learner experiences? Do you want to turn your great ideas into tangible results that make a difference? Do you have a passion for customer service? If that's the case, Microsoft has an amazing opportunity for you

The Customer Services and Support (CSS) organization, which is a part of the Customer Experience & Success organization (CE&S), is on the front lines with our customers to achieve the most impactful customer experiences and enable them to make the most of their technology investments. Specifically, CSS serves Microsoft customers in 191 countries and 46 languages, providing best-in-class support for platforms and productivity services. We seek out people from diverse backgrounds who exhibit passion, professional competence, and experience in services delivery with complex projects or environments.

Specific to this role, we are seeking a dynamic and experienced Trainer to enable Microsoft new hire support professionals with the skills necessary to succeed in customer and support interactions. This role involves delivering high-quality learning experiences to learners with diverse educational and professional backgrounds. The Trainer will ensure consistent professional, technical, tools and process skill development across Microsoft employees and will be responsible for the onboarding and continued professional development of our learners.

This role is Microsoft onsite only.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems.

4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.

CompTIA Certifications (e.g., Certified Technical Trainer+ (CTT+), Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional (CDCP), Certified Datacenter Facilities Operations Management (CDFOM)), Certified Cloud Security Professional (CCSP), or equivalent.

Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.

Microsoft Certified Trainer (MCT) Certification

• Proven experience in training facilitation, preferably in a corporate or technical environment.
• Strong understanding of professional skills development and customer service excellence.
• Excellent communication and presentation skills.
• Ability to manage virtual training environments and breakout sessions effectively.
• Experience with onboarding programs and learning management systems.
• Analytical skills to report on KPIs and contribute to program enhancements.
• Ability to collaborate with cross-functional teams and subject matter experts.
• Experience working with diverse learner groups including interns and university hires.
• Demonstrated coaching and mentoring skills.
• Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.
• Proven experience in needs analysis, instructional design, content development, and learning technologies.
• Experience providing customer support in a technical support organization supporting Microsoft products.
• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.
• Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
• Medium/High Technical skills and understanding of Microsoft technologies.

• Deliver and guide professional, technical, tools, and process customer service training for CSS through classroom, online and virtual experiences.
• Manage breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
• Guide AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
• Provide feedback on the effectiveness and improvement of AI tools used in training.
• Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
• Provide real-time feedback and assist with iterative program design improvements.
• Coach and track employees through online learning, enabling peer-to-peer and SME coaching.
• Report on KPIs and metrics, providing analytics to support program evaluation and improvement.
• Manage feedback surveys, provide insights by cohort and program, and support scorecard reporting.
• Improve service quality and ensure training programs are current and aligned with learner needs.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Role: Technical Training Head- Salon Operations

Looking at professionals with 8+ years of experience in technical training from Health/ Beauty industry

Location: Chennai

Job Responsibility:

Design and deliver training modules for Haircuts, Blow Styling, Skin, Bridal Makeup, and Grooming

Conduct regular skill upgrade programs across levels: Beautician Hair & Beauty Senior Hair & Beauty Stylist Senior Stylist Unisex Stylist

Lead inspiration sessions to update teams on the latest haircut and hair color trends

Enhance skills of Salon Service Providers (SSPs) through personal coaching and the Cluster Coach model

Identify and develop dream team hair experts across zones

Mentor and upgrade salon talent to take on regional Cluster Coach roles

Collaborate with salon industry experts to conduct advanced bridal makeup and hair-do trainings

Initiate training programs related to behavior for the training team via HR

Conduct technical reviews of new services before launch

Create and maintain Bills of Material (BOM) and consultation modules

Finalize Standard Operating Procedures (SOPs) for all services

Conduct training for Operations teams, Front Desk, and Trainers on technical knowledge and service trends

Reduce service-related complaints through focused technical training and education

Drive service category penetration in collaboration with cluster coaches

Conceptualize and execute photoshoots for visual merchandising and social media

Create unique, trend-setting looks and build strong brand identity through technical styling

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Are you interested in being part of an innovative and growing skilling and training organization in Microsoft? Are you looking for an exciting opportunity to apply your knowledge of learning and employee growth to improve learner experiences? Do you want to turn your great ideas into tangible results that make a difference? Do you have a passion for customer service? If that’s the case, Microsoft has an amazing opportunity for you!

The Customer Services and Support (CSS) organization, which is a part of the Customer Experience & Success organization (CE&S), is on the front lines with our customers to achieve the most impactful customer experiences and enable them to make the most of their technology investments. Specifically, CSS serves Microsoft customers in 191 countries and 46 languages, providing best-in-class support for platforms and productivity services. We seek out people from diverse backgrounds who exhibit passion, professional competence, and experience in services delivery with complex projects or environments.

Specific to this role, we are seeking a dynamic and experienced Trainer to enable Microsoft new hire support professionals with the skills necessary to succeed in customer and support interactions. This role involves delivering high-quality learning experiences to learners with diverse educational and professional backgrounds. The Trainer will ensure consistent professional, technical, tools and process skill development across Microsoft employees and will be responsible for the onboarding and continued professional development of our learners.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems.

4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.

CompTIA Certifications (e.g., Certified Technical Trainer+ (CTT+), Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional (CDCP), Certified Datacenter Facilities Operations Management (CDFOM)), Certified Cloud Security Professional (CCSP), or equivalent.

Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.

Microsoft Certified Trainer (MCT) Certification

• Proven experience in training facilitation, preferably in a corporate or technical environment.
• Strong understanding of professional skills development and customer service excellence.
• Excellent communication and presentation skills.
• Ability to manage virtual training environments and breakout sessions effectively.
• Experience with onboarding programs and learning management systems.
• Analytical skills to report on KPIs and contribute to program enhancements.
• Ability to collaborate with cross-functional teams and subject matter experts.
• Experience working with diverse learner groups including interns and university hires.
• Demonstrated coaching and mentoring skills.
• Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.
• Proven experience in needs analysis, instructional design, content development, and learning technologies.
• Experience providing customer support in a technical support organization supporting Microsoft products.
• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.
• Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
• Medium/High Technical skills and understanding of Microsoft technologies.

Responsibilities

• Deliver and guide professional, technical, tools, and process customer service training for CSS through classroom, online and virtual experiences.
• Manage breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
• Guide AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
• Provide feedback on the effectiveness and improvement of AI tools used in training.
• Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
• Provide real-time feedback and assist with iterative program design improvements.
• Coach and track employees through online learning, enabling peer-to-peer and SME coaching.
• Report on KPIs and metrics, providing analytics to support program evaluation and improvement.
• Manage feedback surveys, provide insights by cohort and program, and support scorecard reporting.
• Improve service quality and ensure training programs are current and aligned with learner needs.

Be the Bridge Between Industry and Academia

Join us in shaping the future of technology education. We are looking for corporate professionals with real-world development experience who are ready to bring their skills from the boardroom to the classroom. If you are passionate about mentoring and want to prepare the next generation of engineers for the challenges of tomorrow, this role is for you.

About the Opportunity

This is your chance to leverage your corporate expertise in full stack development and guide students through the entire lifecycle of building secure, scalable, and high-performing web applications. You will translate industry projects, best practices, and emerging trends into engaging classroom sessions and hands-on labs, ensuring students graduate with the confidence and skills to thrive in top tech careers.

What You’ll Do

• Deliver structured teaching on end-to-end web application development , starting from HTTP/HTTPS request-response flow to secure, enterprise-grade deployments .
• Teach HTML5, CSS3 (with ARIA roles), JavaScript, jQuery, and AJAX , leading students into modern frameworks like React, Angular, or Vue .
• Mentor students in building Progressive Web Apps , applying Web Storage APIs (cookies, local/session storage) , and managing JSON-driven data flows .
• Introduce Bootstrap, Tailwind CSS, SEO techniques, and performance optimization strategies for professional-grade web solutions.
• Train students on end-to-end testing with Cypress for reliable application development.
• Share practical knowledge of Core and Advanced Java, SQL/PLSQL, MongoDB, Hibernate, Spring, and Spring Boot .
• Expose learners to REST APIs, OAuth, JWT, and Git workflows , while building awareness of web security practices (XSS, SQL injection prevention, HTTPS, MFA/2FA, monitoring, OWASP guidelines).
• Encourage professional problem-solving through design documents (LLD/HLD) and Java design patterns .

What We’re Looking For

• 7+ years industry or technical training experience.
• Hands-on expertise in modern full stack technologies and frameworks.
• Strong communication skills and passion for teaching/mentoring future engineers.
• Bachelor’s/master’s degree in computer science, IT, or equivalent.
• Prior academic or corporate training experience is desirable.

Why This Role?

• Play a pivotal role in bridging the gap between industry and academia.
• Inspire students to think, code, and solve like professionals.
• Collaborate on curriculum design, research, and industry-driven projects.
• Enjoy the stability of academia and relevance of industry.

Be the Bridge Between Industry and Academia

Join us in shaping the future of technology education. We are looking for corporate professionals with real-world development experience who are ready to bring their skills from the boardroom to the classroom. If you are passionate about mentoring and want to prepare the next generation of engineers for the challenges of tomorrow, this role is for you.

About the Opportunity

This is your chance to leverage your corporate expertise in full stack development and guide students through the entire lifecycle of building secure, scalable, and high-performing web applications. You will translate industry projects, best practices, and emerging trends into engaging classroom sessions and hands-on labs, ensuring students graduate with the confidence and skills to thrive in top tech careers.

What You’ll Do

• Deliver structured teaching on end-to-end web application development , starting from request-response flow to secure, enterprise-grade deployments .
• Teach HTML5, CSS3 (with ARIA roles), JavaScript, jQuery, and AJAX , leading students into modern frameworks like React, Angular, or Vue .
• Mentor students in building Progressive Web Apps , applying Web Storage APIs (cookies, local/session storage) , and managing JSON-driven data flows .
• Introduce Bootstrap, Tailwind CSS, SEO techniques, and performance optimization strategies for professional-grade web solutions.
• Train students on end-to-end testing with Cypress for reliable application development.
• Share practical knowledge of Core and Advanced Java, SQL/PLSQL, MongoDB, Hibernate, Spring, and Spring Boot .
• Expose learners to REST APIs, OAuth, JWT, and Git workflows , while building awareness of web security practices (XSS, SQL injection prevention, MFA/2FA, monitoring, OWASP guidelines).
• Encourage professional problem-solving through design documents (LLD/HLD) and Java design patterns .

What We’re Looking For

• 7+ years industry or technical training experience.
• Hands-on expertise in modern full stack technologies and frameworks.
• Strong communication skills and passion for teaching/mentoring future engineers.
• Bachelor’s/master’s degree in computer science, IT, or equivalent.
• Prior academic or corporate training experience is desirable.

Why This Role?

• Play a pivotal role in bridging the gap between industry and academia.
• Inspire students to think, code, and solve like professionals.
• Collaborate on curriculum design, research, and industry-driven projects.
• Enjoy the stability of academia and relevance of industry.