292 Technical Training jobs in India

Job Description

Skills:

Responsibilities -

• Technical Sales Support: Provide timely and accurate technical support to the sales team in Malaysia, addressing product-related inquiries, and resolving technical issues promptly.
• Product Training Materials: Develop and maintain comprehensive regional product training materials, including manuals, guides, and presentation slides, to ensure consistency and accuracy of product knowledge.
• Training Sessions: Organize and deliver training sessions for customers, installers, and sales guides, covering product features, benefits, and applications, to enhance product understanding and adoption.
• Product Demonstrations: Conduct product demonstrations and trials to showcase product capabilities and build confidence among customers and stakeholders.
• Sales Enablement: Collaborate with the sales team to provide technical expertise, address customer objections, and develop sales strategies to drive revenue growth.
• Technical Documentation: Maintain accurate and up-to-date technical documentation, including product datasheets, technical notes, and FAQs.
• Stakeholder Engagement: Foster strong relationships with customers, installers, and sales guides, providing exceptional support and ensuring customer satisfaction.
• Market Feedback: Gather and analyze market feedback, competitor activity, and customer needs to inform product development and sales strategies.

Qualifications -

• Bachelor's degree or above, with more than 3 years of work experience; Malaysians are preferred.
• Majors related to thermal energy, refrigeration, and air conditioning;
• Experience in designing refrigeration systems for household and light commercial products, and familiarity with product testing, processes, and documentation is preferred;
• Strong communication and collaboration skills, able to handle high work pressure, and strong execution ability;
• Good foundation in English, strong listening, speaking, reading, and writing skills, able to communicate with customers in English for daily business;

Responsibilities -

• Technical Sales Support: Provide timely and accurate technical support to the sales team in Malaysia, addressing product-related inquiries, and resolving technical issues promptly.
• Product Training Materials: Develop and maintain comprehensive regional product training materials, including manuals, guides, and presentation slides, to ensure consistency and accuracy of product knowledge.
• Training Sessions: Organize and deliver training sessions for customers, installers, and sales guides, covering product features, benefits, and applications, to enhance product understanding and adoption.
• Product Demonstrations: Conduct product demonstrations and trials to showcase product capabilities and build confidence among customers and stakeholders.
• Sales Enablement: Collaborate with the sales team to provide technical expertise, address customer objections, and develop sales strategies to drive revenue growth.
• Technical Documentation: Maintain accurate and up-to-date technical documentation, including product datasheets, technical notes, and FAQs.
• Stakeholder Engagement: Foster strong relationships with customers, installers, and sales guides, providing exceptional support and ensuring customer satisfaction.
• Market Feedback: Gather and analyze market feedback, competitor activity, and customer needs to inform product development and sales strategies.

Qualifications -

• Bachelor's degree or above, with more than 3 years of work experience; Malaysians are preferred.
• Majors related to thermal energy, refrigeration, and air conditioning;
• Experience in designing refrigeration systems for household and light commercial products, and familiarity with product testing, processes, and documentation is preferred;
• Strong communication and collaboration skills, able to handle high work pressure, and strong execution ability;
• Good foundation in English, strong listening, speaking, reading, and writing skills, able to communicate with customers in English for daily business;

As a Dealer In-house Trainer you are fully responsible for planning, organizing and increasing the efficiency of training programs or training activities within the dealership. In addition to this you are responsible to enhance knowledge levels, skill levels and overall quality capabilities of dealer After Sales manpower. You ensure the smooth startup of newly recruited staff. You also ensure that in-house training system and processes are well implemented at the dealerships. In this function, you are one point contact for SABA and all other training related activities.

•     You have excellent communication and interpersonal skills and are able to express yourself in terms of language

•     You focus on the needs and concerns of After Sales staff and always attempt to plan training programs accordingly

•     You are always willing to learn new things

•     You possess good team building skills. You recognize your influence as a trainer and are able to motivate your team members or After Sales staff to perform better.

•     You are familiar with the necessary processes and contact-persons for all relevant departments and MB India training center.

•     You can use all the workshop management systems (e.g. WIS, ASRA, and EPC) in a targeted manner.

•     You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.)

•     You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them.

•     You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. Lotus Notes, MS Office, the Internet, e-business, intranet, etc.).  

•     You independently administer  

•     You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, TIPS, Star Diagnosis, and EPC).

•     Initiating training need/gap analysis with the help of MB India – (SAT results)

•     Recording individual training need/gap

•     Acting as a one point contact between MB India and dealership on training and manpower developments

•     Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersales process and technical skills

•     Decision regarding in house training schedule, date, time & place etc.

•     Conducting training for all technicians

•     Using After Sales Training Material provided by MB India through CBTs, TtT Programs

•     Conducting training on following topics.

Ø   MB Induction Training

Ø   Basic MT Level Training

Ø   Basic Electrical Training

Ø   Pre-Delivery Inspection

Ø   WIS, EPC & Star Diagnosis

Ø   ASRA for service advisor

Ø   Driver/chauffer product Training

Ø   New Model Launch/Product feature training

   Ensuring that training provided by MB India to the Aftersales staff supports the aims and objectives of the dealership by monitoring the Pre Test and Post Test scores and improvement percentage

•     Designing, conducting & performing timely evaluations after the training has been imparted.

•     Interpret the evaluation data according to predefine norms and plan accordingly.

•     Coordination for registration in SABA

•     To confirm whether the trainees coming to MB India for training have met the necessary prerequisites

•     Coordination with MB India After Sales Training team on training needs and requirements

•     Participation in the Induction Programs conducted by MB India After Sales Training Team

•     Getting updated information on Products and Processes in terms of Training Content   from MB India After Sales Training

•     Ensuring implementation of certification program with regular coordination with MB India

•     Nominating Required After Sales staff for training and other timely reporting through SABA Training MIS

•     Timely Report of Monthly MIS of Dealer After sales staff and sending the monthly report to MB India.

•     Manpower required-Onboard-Trained status

•     Weekly Training conducted Report

•     Month-wise Training Report

•     Maintaining   records of each training program done and the evaluations completed in a separate file

You are a diploma holder and possess minimum MT/ST qualification. You are reliable, trustworthy, friendly, and open with your trainees and can motivate them to carry out their jobs effectively. 

•    Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems

•    Trained and certified trainer in a motor vehicle service profession or proof of comparable competencies

•    Training in soft skills, learning principles, training methods and training media

•    Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles

   Five years of experience in workshop

1. Statutory benefits 

2. GPA

3. Incentives 

As a Dealer In-house Trainer you are fully responsible for planning, organizing and increasing the efficiency of training programs or training activities within the dealership. In addition to this you are responsible to enhance knowledge levels, skill levels and overall quality capabilities of dealer After Sales manpower. You ensure the smooth startup of newly recruited staff. You also ensure that in-house training system and processes are well implemented at the dealerships. In this function, you are one point contact for SABA and all other training related activities.

•     You have excellent communication and interpersonal skills and are able to express yourself in terms of language

•     You focus on the needs and concerns of After Sales staff and always attempt to plan training programs accordingly

•     You are always willing to learn new things

•     You possess good team building skills. You recognize your influence as a trainer and are able to motivate your team members or After Sales staff to perform better.

•     You are familiar with the necessary processes and contact-persons for all relevant departments and MB India training center.

•     You can use all the workshop management systems (e.g. WIS, ASRA, and EPC) in a targeted manner.

•     You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.)

•     You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them.

•     You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. Lotus Notes, MS Office, the Internet, e-business, intranet, etc.).  

•     You independently administer  

•     You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, TIPS, Star Diagnosis, and EPC).

•     Initiating training need/gap analysis with the help of MB India – (SAT results)

•     Recording individual training need/gap

•     Acting as a one point contact between MB India and dealership on training and manpower developments

•     Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersales process and technical skills

•     Decision regarding in house training schedule, date, time & place etc.

•     Conducting training for all technicians

•     Using After Sales Training Material provided by MB India through CBTs, TtT Programs

•     Conducting training on following topics.

Ø   MB Induction Training

Ø   Basic MT Level Training

Ø   Basic Electrical Training

Ø   Pre-Delivery Inspection

Ø   WIS, EPC & Star Diagnosis

Ø   ASRA for service advisor

Ø   Driver/chauffer product Training

Ø   New Model Launch/Product feature training

   Ensuring that training provided by MB India to the Aftersales staff supports the aims and objectives of the dealership by monitoring the Pre Test and Post Test scores and improvement percentage

•     Designing, conducting & performing timely evaluations after the training has been imparted.

•     Interpret the evaluation data according to predefine norms and plan accordingly.

•     Coordination for registration in SABA

•     To confirm whether the trainees coming to MB India for training have met the necessary prerequisites

•     Coordination with MB India After Sales Training team on training needs and requirements

•     Participation in the Induction Programs conducted by MB India After Sales Training Team

•     Getting updated information on Products and Processes in terms of Training Content   from MB India After Sales Training

•     Ensuring implementation of certification program with regular coordination with MB India

•     Nominating Required After Sales staff for training and other timely reporting through SABA Training MIS

•     Timely Report of Monthly MIS of Dealer After sales staff and sending the monthly report to MB India.

•     Manpower required-Onboard-Trained status

•     Weekly Training conducted Report

•     Month-wise Training Report

•     Maintaining   records of each training program done and the evaluations completed in a separate file

You are a diploma holder and possess minimum MT/ST qualification. You are reliable, trustworthy, friendly, and open with your trainees and can motivate them to carry out their jobs effectively. 

•    Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems

•    Trained and certified trainer in a motor vehicle service profession or proof of comparable competencies

•    Training in soft skills, learning principles, training methods and training media

•    Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles

   Five years of experience in workshop

1. Statutory benefits 

2. GPA

3. Incentives 

Essential Duties & Responsibilities

Perform Training Need Analysis (TNA) and establish the necessary trainings all Plant people on technical skills.

Design and deploy L&D methodologies to ensure effective and smooth implementation of L&D processes and policies across the designated business/function.

Impart appropriate classroom and on the job training

Develops training and development programs and objectives.

Trains and coaches managers, supervisors and others involved in employee development efforts.

Monitors training effectiveness / certifies for skill development

Provides on the job coaching to plant personnel.

Prepares the organization / plant for new technology implementation and future skills

Conducts follow-up studies of all completed training to evaluate and measure results

Prepare workforce for line commissioning as per Project Plan

Set up the foundation for Skill School

Required Qualifications, Competence & Skills

Technical/ Professional

Bachelors Degree or above in Engineering

> 15 years working experience with > 5 years as managerial capacity on technical training in a discrete mass manufacturing environment (> 500 employees) , such an automotive, electronics and other components manufacturing.

General

Ability to work in a team, as well as, independently; ability to influence other people

Demonstrated leadership skill, good presentation, team-building and communications

Strong project management and analytical skills.

Administrative/ Managerial

Able to energize, motivate & inspire people

Good coaching & mentoring skills

Experience in talent retention & management

Ability to adapt and work with different cultures

Executional

Must be highly energetic and have the drive to get things done ahead of plan

Highly passionate in performing Equipment work functions

Strategic

Should think ahead on the department goals and plan the department KPI

Build team competencies to prepare for future company needs

Additional Advantageous Skills

Interpersonal effectiveness Build and maintain relationships at all levels of the organization and outside the organization that are based on mutual trust and respect

Dynamic & committed with proactive working attitude

Strong passion for improvement, organizational, analytical and interpersonal & people skills

 Essential Duties & Responsibilities

   Perform Training Need Analysis (TNA) and establish the necessary trainings all Plant people on technical skills.

   Design and deploy L&D methodologies to ensure effective and smooth implementation of L&D processes and policies across the designated business/function.

   Impart appropriate classroom and on the job training

   Develops training and development programs and objectives.

   Trains and coaches managers, supervisors and others involved in employee development efforts.

   Monitors training effectiveness / certifies for skill development

   Provides on the job coaching to plant personnel.

   Prepares the organization / plant for new technology implementation and future skills

   Conducts follow-up studies of all completed training to evaluate and measure results

   Prepare workforce for line commissioning as per Project Plan

   Set up the foundation for Skill School

   Required Qualifications, Competence & Skills

Technical/ Professional

   Bachelors Degree or above in Engineering

   > 15 years working experience with > 5 years as managerial capacity on technical training in a discrete mass manufacturing environment (> 500 employees) , such an automotive, electronics and other components manufacturing.

General

   Ability to work in a team, as well as, independently; ability to influence other people

   Demonstrated leadership skill, good presentation, team-building and communications

   Strong project management and analytical skills.

Administrative/ Managerial

   Able to energize, motivate & inspire people

   Good coaching & mentoring skills

   Experience in talent retention & management

   Ability to adapt and work with different cultures

Executional

   Must be highly energetic and have the drive to get things done ahead of plan

   Highly passionate in performing Equipment work functions

Strategic

   Should think ahead on the department goals and plan the department KPI

   Build team competencies to prepare for future company needs

  Additional Advantageous Skills

   Interpersonal effectiveness Build and maintain relationships at all levels of the organization and outside the organization that are based on mutual trust and respect

   Dynamic & committed with proactive working attitude

   Strong passion for improvement, organizational, analytical and interpersonal & people skills