62 Telecom Supervisor jobs in India

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our  Product Management Team to make sure we stay ahead of the competition.

About the Role:

We are looking for an energetic & experienced person to join the Global Voice cloud OPS team.

This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India

This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience

Key responsibilities:

• Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings
• Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions
• Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks
• Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service
• Manage and assist to create Carrier Interconnection agreements
• Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA’s, Engineering, Product and sales teams
• Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations
• Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network
• Follow and design operational process and procedure documents and network change management records
• Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes
• Identify and scope all steps and tasks needed for each project
• Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems
• Insure that all projects and initiatives are completed on time and on budget
• Provide administrative management to team of dev ops engineers
• Lead a team of number analysts

Ideal Candidate must have:

• Knowledge of India telecommunications networks and environments
• Knowledge of India telecommunications licenses, regulations and laws
• Knowledge of India telecommunications lawful intercept services

• Experience and familiarity in PSTN & VoIP terminologies
• Experience in building and maintaining new and existing relations with carriers in the India market
• Experience and knowledge of KYC processes and services
• Working knowledge of India geographic telecom Circles, dial plans
• Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network
• Experienced in Contract Negotiation & Voice and Data Transport Buying
• Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements
• Experienced with Carrier/Vendor Invoice Reconciliation and Disputes
• Experience in measuring, monitoring and augmentations for Capacity Planning
• Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting
• Experienced in Least Cost Routing principles for Domestic and Intl traffic
• Deep Experience with CDR Analysis and with Network Cost Analysis

• Strong analytical and troubleshooting skills
• Ability to handle multiple concurrent tasks and projects
• Experience in leading a technical team

Ideal candidate should have:

• Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!

• In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
• An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
• Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
• Team and cooperative work ethic and approach
• Explore solutions to problems with consideration of full sense of ownership
• Using a system for creating and managing tickets for tracking and momentum
• A tenure of at least 5+ years in similar role
• Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously
• Must have a strong strategic thinking capacity, effective communication skills
• Existing knowledge of RC Core telephony components is an advantage

• Ability to create network & call flow diagrams
• Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX
• Advanced level understanding of SIP, RTP, RTCP and related
• In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs

Location: Bangalore - Hybrid

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

● Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

● Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

● Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

● Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

● Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

● Sales: Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

● Engineering & Design: Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

● Marketing: Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

● Support: Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

● Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

● Manage product obsolescence and transition strategies.

Qualifications

● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

● Minimum of 5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

● Demonstrated expertise in telephony and phone devices is essential.

● Strong understanding of supply chain dynamics and logistics.

● Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

● Experience working closely with Sales and Supply Chain teams.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

● Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

● Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

● Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

● Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

● Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

● Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

● Sales: Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

● Engineering & Design: Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

● Marketing: Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

● Support: Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

● Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

● Manage product obsolescence and transition strategies.

Qualifications

● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

● Minimum of 5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

● Demonstrated expertise in telephony and phone devices is essential.

● Strong understanding of supply chain dynamics and logistics.

● Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

● Experience working closely with Sales and Supply Chain teams.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

● Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

● Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

● Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

● Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

● Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

● Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

● Sales: Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

● Engineering & Design: Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

● Marketing: Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

● Support: Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

● Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

● Manage product obsolescence and transition strategies.

Qualifications

● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

● Minimum of 5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

● Demonstrated expertise in telephony and phone devices is essential.

● Strong understanding of supply chain dynamics and logistics.

● Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

● Experience working closely with Sales and Supply Chain teams.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

● Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

● Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

● Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

● Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

● Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

● Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

● Sales: Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

● Engineering & Design: Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

● Marketing: Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

● Support: Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

● Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

● Manage product obsolescence and transition strategies.

Qualifications

● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

● Minimum of 5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

● Demonstrated expertise in telephony and phone devices is essential.

● Strong understanding of supply chain dynamics and logistics.

● Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

● Experience working closely with Sales and Supply Chain teams.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

● Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.

Overview

We are seeking a highly motivated Product Manager to lead hardware management initiatives,

with a strong emphasis on partnership development, cross-functional collaboration, and

expertise in telephony and phone devices. This role requires an energetic Product Manager who

will drive the product roadmap, foster key relationships with external partners, and work

seamlessly with our internal Supply Chain and Sales teams to deliver innovative and

high-quality hardware solutions.

Work Location: Bangalore

Responsibilities

Product Strategy & Roadmap

● Champion the product vision, strategy, and roadmap for hardware management, with a

keen focus on telephony and phone devices.

● Conduct market research, competitive analysis, and customer feedback analysis to

identify opportunities and unmet needs.

● Translate business requirements and market insights into detailed product specifications,

user stories, and use cases.

● Prioritize features and initiatives based on strategic impact, technical feasibility, and

business value.

Partnership Management

● Cultivate robust relationships with internal teams and external hardware partners to

ensure clear communication and strategic alignment.

● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware

development and certification, managing customer escalations, and conducting issue

investigation and resolution.

Cross-Functional Collaboration

● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,

procurement, inventory management, and logistics for hardware components and

finished goods.

● Sales: Collaborate with the Sales team to understand customer needs, develop

compelling product narratives, and support sales enablement efforts. Provide product

training and technical expertise to the sales force.

● Engineering & Design: Partner with engineering and design teams to ensure technical

feasibility, optimal performance and operation for all certified hardware devices

supported.

● Marketing: Work with marketing to develop go-to-market strategies, product positioning,

and messaging for new hardware releases.

● Support: Work closely with the Support team to develop comprehensive support pages

and knowledge base (KB) articles for new and existing products and features, ensuring

customers have access to accurate information.

Product Lifecycle Management

● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful

product launches and ongoing product health.

● Monitor product performance, gather user feedback, and iterate on products to drive

continuous improvement.

● Manage product obsolescence and transition strategies.

Qualifications

● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA

or advanced degree preferred.

● Minimum of 5 years of product management experience, with a focus on hardware

products (preferably IP phones and related accessories as well as headsets and related

accessories).

● Demonstrated expertise in telephony and phone devices is essential.

● Strong understanding of supply chain dynamics and logistics.

● Exceptional collaboration and communication skills, with the ability to influence and align

diverse stakeholders.

● Experience working closely with Sales and Supply Chain teams.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

effectively.

● Strong analytical and problem-solving skills, with a data-driven approach to

decision-making.

HCLTech Mega Walk-in | Telecom Order Management | Sat, 23-Aug-25

Interview Location

HCL Technologies Limited

8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka

Experience : 6+ Years only eligible

Interview Timing : 10:00 AM- 2:00 PM

Interview Date : Sat, 23-Aug-25

Work Location - Bangalore

HR Spoc: Yanosh / Samrin

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be

Order Management & Telecom Experience is Mandatory

Job Role : Order Management

Key skills : Order Management, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

• Order verification (OVC) and Order Entry
• Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
• Validate technical/site
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements
• Review order status communication plan
• Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
• Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
• Reserve the appropriate telephone numbers
• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
• Update and complete order information
• Submit order to provisioning
• Fallout / Exception Order Management:
• Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
• Escalate to supplier organizations on orders requiring action
• Confirm that all pre-work activities related to activation are complete
• Coordinate test and install
• Scheduling activation
• Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
• Provide senior level support for escalated orders, high visibility clients, and high revenue orders
• Responsible to update the price impacting quotes for change orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
• Provide vendor partner oversight
• Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
• Ensure order completion, Validate order sent to billing

Mandatory Qualifications:

• Any Degree or Postgraduate in any discipline
• Telecom Order Management experience mandatory
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills.

HCLTech Mega Walk-in | Telecom Order Management | Sat, 23-Aug-25

Interview Location

HCL Technologies Limited

8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka

Experience: 6+ Years only eligible

Interview Timing: 10:00 AM- 2:00 PM

Interview Date: Sat, 23-Aug-25

Work Location - Bangalore

HR Spoc: Yanosh / Samrin

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be

Order Management & Telecom Experience is Mandatory

Job Role: Order Management

Key skills: Order Management, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

• Order verification (OVC) and Order Entry
• Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
• Validate technical/site
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements
• Review order status communication plan
• Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
• Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
• Reserve the appropriate telephone numbers
• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
• Update and complete order information
• Submit order to provisioning
• Fallout / Exception Order Management:
• Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
• Escalate to supplier organizations on orders requiring action
• Confirm that all pre-work activities related to activation are complete
• Coordinate test and install
• Scheduling activation
• Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
• Provide senior level support for escalated orders, high visibility clients, and high revenue orders
• Responsible to update the price impacting quotes for change orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
• Provide vendor partner oversight
• Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
• Ensure order completion, Validate order sent to billing

Mandatory Qualifications:

• Any Degree or Postgraduate in any discipline
• Telecom Order Management experience mandatory
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills.

HCLTech Mega Walk-in | Telecom Order Management | Sat, 23-Aug-25

Interview Location

HCL Technologies Limited

8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka

Experience : 6+ Years only eligible

Interview Timing : 10:00 AM- 2:00 PM

Interview Date : Sat, 23-Aug-25

Work Location - Bangalore

HR Spoc: Yanosh / Samrin

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be

Order Management & Telecom Experience is Mandatory

Job Role : Order Management

Key skills : Order Management, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

• Order verification (OVC) and Order Entry
• Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
• Validate technical/site
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements
• Review order status communication plan
• Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
• Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
• Reserve the appropriate telephone numbers
• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
• Update and complete order information
• Submit order to provisioning
• Fallout / Exception Order Management:
• Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
• Escalate to supplier organizations on orders requiring action
• Confirm that all pre-work activities related to activation are complete
• Coordinate test and install
• Scheduling activation
• Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
• Provide senior level support for escalated orders, high visibility clients, and high revenue orders
• Responsible to update the price impacting quotes for change orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
• Provide vendor partner oversight
• Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
• Ensure order completion, Validate order sent to billing

Mandatory Qualifications:

• Any Degree or Postgraduate in any discipline
• Telecom Order Management experience mandatory
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills.