2,213 Ux Research jobs in India

The Opportunity

As a UX Research Coordinator at FICO, you'll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we'd love to hear from you
- Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor's degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The Opportunity

As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The Opportunity

As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The Opportunity

As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

FICO (NYSE: FICO)
is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity
As a UX Research Coordinator at FICO, you'll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we'd love to hear from you
- Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor's degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks

Learn more about how you can fulfil your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy

The VOC & Research Analyst is responsible for collecting, collating, and analyzing explicit user feedback from platforms like Medallia, Usability testing , Interviews , in-app surveys, research panels, and customer support touchpoints. This role Strategises experiments for insight generation, identifies pain points, sentiment trends, and emerging themes that explain why users behave a certain way and supports the generation of user-centric insights

Key Responsibilities:.

• Conduct thematic analysis on Behavioural data survey responses, CSAT, NPS, and complaints.
• Conduct and strategise insights focused experiments Collate findings and create insights from Implicit ( Behavioural analytics) and Explicit ( VOC surveys, usability tests) etc.
• Identify recurring pain points and sentiment trends across journeys.
• Partner with behavioral analyst to triangulate qualitative and quantitative findings.
• Help craft user personas and journey maps that reflect lived experiences.
• Support hypothesis development and solutioning discussions with CX team Provide use cases for A/B testing.

Required Skills:

• Strong proficiency in clickstream analytics tools (Google Analytics, Mixpanel, etc.). Working knowledge of SQL, Excel, and data visualization tools (Tableau, Power BI).
• Basic understanding of UX principles and journey mapping.Analytical mindset with attention to behavioral patterns and data anomalies.Good communication and documentation skills.

Conducts user research, usability studies, and translates insights into product improvements.

• A globally focused shipping and terminal organisation.
• Drive an ambitious and complex change and transformational program

About Our Client
With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, our client is one of the world's leading liner shipping companies.

Job Description

• Conduct qualitative and quantitative user research to gather insights into customer needs and behaviours.
• Analyse research findings and compile actionable reports for the design and development teams.
• Collaborate with cross-functional teams to integrate user research into product development processes.
• Develop user personas and journey maps to enhance understanding of target audiences.
• Utilise various research tools and methodologies to evaluate user experiences and pain points.
• Present research findings and recommendations clearly to stakeholders and team members.
• Stay updated on industry trends and best practices in user experience research.
• Ensure that research processes align with organisational goals and deliver measurable outcomes.

The Successful Applicant
A successful UX Research Analyst should have:

• A degree in Human-Computer Interaction, Psychology, or a related field.
• Proficiency in user research methodologies and tools.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication skills to convey findings effectively.
• Experience working in the technology and telecoms industry is preferred.
• A keen eye for detail and a user-centric approach to problem-solving.

What's on Offer

• A competitive salary.
• Comprehensive holiday leave and flexible working hours.
• An opportunity to work in a vibrant technology-focused environment in Kancheepuram.
• Engagement in meaningful projects that directly impact user experience and satisfaction.
• Access to professional development resources and training.

If you are passionate about user experience and eager to contribute to impactful projects, we encourage you to apply for this exciting UX Research Analyst role in Kancheepuram.

Contact: Pratanu Chakraborty
Quote job ref: JN