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Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

Role Summary:

Job title: Manager – Account Management

Location: Bangalore

Experience: 4 to 6 years

Job Description

Client and Industry Relationships:

* Owns client relationships and works to contribute strategic value beyond day-to-day operations

* Shares responsibility for 100% client retention by maintaining mid to senior level relationships allowing us to: proactively identify client risks or opportunities and manage client teams to effectively respond to these client needs

* Acquire and develop long-term relationships with key strategic clients at the senior mgmt level

* Build strong rapport with new and existing clients

* Ability to qualify leads and close new business

General Skills and Knowledge:

* Creative thinking and analytical problem solving

* Strong interpersonal and COMMUNICATION SKILLS

* Ability to collaborate effectively at all levels and functions

* Strong client-service orientation

* Ability to manage projects to successful completion, multi-task, and work within tight deadlines

* Sound business acumen; strategic skills

* Strong negotiation skills

* Demonstrated process in all MS Office programs

To apply, pls apply here as well as send us your updated CV and folio mentioning the below details to (so we are able to process your candidature faster):

Email subject: Ref: –Manager – Account Management

Name:

Mobile:

Email:

profile link:

Current company:

Designation:

Total years of work experience:

Are you comfortable working from Bangalore:

Annual ctc (in a fixed+variable split if so structured):

Salary expectations

Notice period:

Pls attach your CV

We thank you for sending us your profile & details for this role .

If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

Dentsu International is growing exponentially as we help our clients make meaningful progress as champions of good change. Come be a part of this amazing journey, together with some of the best minds in the business that call us home.

Follow us on to stay updated:

Working with us (Our Culture & Ethos)

Joining dentsu international, you’ll join a team of 66,000 driven, talented & gifted individuals who work in functions across Media, Creative, Customer experience management & Shared Services. Here, they collaborate every day to write inspiring stories of growth & learning, audacious innovation & dreams that they turn into reality.having a lot of fun as they do that! It is a place of incredible spirit, drive & growth!

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.