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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations - PM Overview

Our mission is to make payments convenient, fast, and secure through technology. That’s why we developed and operate the Mastercard Digital Enablement Service (MDES), powering mobile payments like Apple Pay, Google Pay, and Samsung Pay, as well as secure, tokenized payments for eCommerce wallets and merchants worldwide.
MDES processes billions of transactions every month and continues to scale as digital payments expand globally. To support this growth, we are making our services more reliable, resilient, and serviceable, while meeting regulatory and customer demands worldwide.
As a Product Operations PM, you will play a critical role in keeping this platform strong. You’ll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust.

Responsibilities

Customer Engagement & Platform Health
• Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly with customers and Support teams to capture feedback, address pain points, and ensure clear, empathetic communication.
• ead the business side of communications for both incidents and platform stability, partnering with teams to ensure updates are timely, transparent, and customer-centric.
• A alyze recurring tickets, problems, and trends with Support, turning insights into backlog items and long-term fixes.
• E gage directly with customers when needed, gathering feedback and representing platform health, resiliency, and serviceability priorities.

Insights & Data-Driven Decisions
• R search and analyze customer-impacting incidents and operational data, generating insights that influence roadmap priorities and drive permanent root cause resolution.
• B ild and maintain KPIs, scorecards, and reporting frameworks to track platform health, reliability, and customer experience, using data to anticipate risks and uncover opportunities.
• E plore AI/ML-driven approaches to enhance monitoring, anomaly detection, and operational efficiency.

Reliability, Quality & Resiliency
• D ive initiatives to improve platform reliability and availability, ensure we are going above and beyond “5 9’s” performance.
• Contrib te to the resiliency and operational excellence roadmap, embedding resiliency, quality, stability, and serviceability into product delivery.
• T anslate operational insights into product requirements (including non-functional requirements such as availability, performance, and serviceability) in partnership with architects and PMs.
• L ad capacity planning and forecasting from a product perspective, using data and insights to anticipate demand, inform scalability, and ensure readiness for growth.

Operational Excellence & Continuous Improvement
• P rtner with BizOps, SRE, Engineering, and Product teams to streamline escalations, strengthen monitoring, and improve operational processes.
• F cilitate retrospectives, governance forums like QBRs, and process improvements, while providing clear, proactive updates on platform health, operational performance, and customer impact.

You should apply if:
• Y u have 5–8 years of experience in product operations or a similar role, collaborating with product, engineering, ops, BizOps, support, and customer-facing teams to drive accountability and improvements.
• You are strategic, customer-obsessed, and data-driven, turning operational detail and incidents into insights that shape priorities, influence roadmaps, and improve customer experience.
• Y u take ownership of outcomes, thrive in ambiguity, and are proactive in driving clarity and progress across cross-functional teams.
• Y u bring product management or product development experience, and can translate operational insights into product requirements, non-functional needs, and roadmap influence.
• Y u work fluently across data and ops tooling — from SQL and analytics platforms to monitoring, incident management, and observability tools — to uncover insights and drive reliability and performance.
• You a e creative and curious, exploring new approaches (including AI/ML) to improve efficiency, resiliency, and reliability.
• Y u excel at simplifying complex processes and services to enable scale, while relentlessly seeking improvements and challenging the status quo.
• Y u are an excellent communicator and problem-solver, able to distill complex data and incidents into clear, actionable insights for diverse audiences, while balancing strong multitasking skills with a drive to deliver global impact on services used daily by hundreds of millions of people.

It would also be great if:
• Y u understand the card payment ecosystem – from the perspective of a merchant, processor, or issuer.
• You have a technical background and the ability to contribute to scaling services that deliver 5x9’s availability.
• You have used collaboration tools such as Aha!, Rally, or JIRA to manage product evolution.

Our teams and values
• W work in small, collaborative teams of product managers, software engineers, and operations engineers.
• W are a diverse and inclusive group, bringing perspectives from many backgrounds.
• W believe in doing well by doing good, supporting inclusive growth and making ethical, environmentally responsible decisions.

Why Join Us?
• B part of the team powering billions of global transactions every month.
• H lp shape the resiliency, stability, and serviceability of the world’s leading tokenization platform.
• Gro your career at the intersection of product, operations, data, and innovation, driving impact felt daily by hundreds of millions of people worldwide.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management-Technical - Cross-Border Services Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary
Manager, Product Management-Technical - Cross-Border Services

Overview
Mastercard Cross-Border Services helps banks, digital partners and non-bank financial institutions modernize their cross-border payment to provide senders (entities and individuals) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross-Border Services specializes in payments for any purpose: business to business (B2B), P2P, P2B, B2P/B2C, G2P payments and a variety of payout options including bank accounts, mobile money accounts, consumer cards, and retail cash pick-up.

What are we looking for?
• Are you motivated to be a part of fast-paced environment?
• o you have experience in partnering with cross-functional stakeholders globally?
Role
• L ad and mentor a team of technical product managers to deliver scalable and reliable products.
• D fine and communicate product vision, strategy, and roadmaps aligned with business goals.
• C llaborate with engineering and design teams to translate product requirements into technical specifications.
• D ive product lifecycle from concept to launch, ensuring alignment with customer needs and market trends.
• A alyze data and user feedback to inform product decisions and continuous improvement.
• M nage stakeholder expectations and communicate progress, risks, and opportunities effectively.
• S ay current with industry trends, emerging technologies, and competitive landscape.

All About You
• B chelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 7+ ye rs of experience in product management, with at least 3 years in a leadership role.
• P oven track record of delivering complex technical products in an agile environment.
• S rong analytical, problem-solving, and decision-making skills.
• E cellent communication and interpersonal skills.
• E perience with cloud platforms, APIs, and modern software development practices is a plus.
• M st exhibit good adaptability and motivation

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• A ide by Mastercard’s security policies and practices;
• Ens re the confidentiality and integrity of the information being accessed
• R port any suspected information security violation or breach, and
• C mplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management-Technical Job Description
Director, Product Management - Technical, Operational Insights Program
Overview
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• W harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• W empower customers to make better data-driven decisions by unlocking a holistic view of consumer behaviour beyond their four walls and distilling actionable insights from data
• W work with financial institutions, retailers, telecommunications organizations, travel companies, and more
The MasterCard Data & Services Operational Insights Program Global Product Management team is seeking an accomplished technology focused Product Manager to support the evolution of its products. This person will be part of a team of product managers that oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.
This individual will partner closely with other members of the Global Product Management team to support development of the product strategy and ensuring product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution.

Product Managers in Data & Services at Mastercard
• T anslate a deep understanding of our customers into products and solutions that drive significant customer value
• B lance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Ens re technical success of our products through close partnership with Technology teams
• D ive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• S t product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs


Role
• Lea , own, define and deliver end-to-end strategy for multiple features for the products from inception to launch through product roadmaps
• D sign and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities
• Wor closely with senior leadership, product management teams, engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy
• E sure consistent alignment between business priorities and development objectives
• O ersee timely and high-quality execution of creation of technical requirements
• B ild strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• M ntor, develop, and foster the skills and career path for a team of junior product managers
• T anslate business priorities into clear, actionable technical requirements for engineering team
• P rtner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients
• P omote internal and external feature adoption
• P rtner with internal teams to answer product questions and provide product support
• B ild strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• P ovide input into product pricing and our go-to-market strategy
• E sure optimum performance, scalability and stability of products and minimize negative customer impact and revenue leakage


All About You
• E tensive agile product management experience in analytical products and business intelligence solutions.
• E tensive experience in managing analytical solutions designed for payments or related financial services sectors preferred.
• A alytical, solutions-oriented skillset with the ability to drive thought leadership.
• E tensive experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness
• D ep understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements
• P oven track record collaborating in cross-functional teams to deliver outstanding products and features
• S perior written and verbal communication skills including the ability to interface with clients
• H ghly organized and able to deal with multiple and competing priorities
• K owledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)
• B chelor’s degree in business or relevant experience
• Abi ity to interact effectively at all levels and team with internal and external business partners
• T chnical background (e.g. Computer Science or related field) a plus
• E perience in the payments industry a plus
• A vanced degree/certification in product management is helpful

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Overview:
Mastercard is reshaping the future of money movement, empowering seamless and secure payment experiences for individuals and businesses worldwide. Mastercard Move is Mastercard’s portfolio of money movement capabilities powering a variety of payment experiences from individual payments to disbursements.
The Manager, Product Management will play a critical role in driving the development and success of Mastercard Move innovative solutions, including Mastercard Send. This role will be at the forefront of cutting-edge advancements in the payments space, working alongside a dynamic and passionate team dedicated to delivering high-quality products that elevate security, reduce fraud, and optimize user experience.

Role:
The Manager, Product Management will be responsible for the product management of select use cases under the Send umbrella as well as leading data analytics projects to extract insights and drive data driven decision making.

• Product Strategy & Vision: Define and execute the product strategy for Mastercard Move’s money movement portfolio, with a specific focus on Mastercard Send and related use cases.

• Product Roadmap: Utilize customer feedback, market trends, and competitor analysis to build product roadmaps and develop features that meet evolving needs in the payment and disbursement. Drive continuous improvements in user experience and product functionality.

• Cross-functional Leadership: Collaborate with engineering, legal, compliance, operations, regional partners, and customer-facing teams to ensure products are built, launched, and scaled effectively. Act as the main point of contact across teams for product-related decisions and updates.

• Data-Driven Decisions: Leverage data analytics, A/B testing, and performance metrics to measure the success of products, drive decisions on new features, and optimize customer portfolios. Provide insights to stakeholders to help shape future product enhancements and prioritization.

• Product Standards: Develop and understand product standards, ensuring that product solutions meet industry standards, compliance requirements and customer expectations.


All About You:
• Forward-thinking product manager who thrives in a fast-paced environment, has a strong technical and strategic mindset, and is ready to make an impact in a highly visible, global role.

• Strong project management skills to manage complex and competing requests to deliver value in a timely manner.

• Proven track record of excelling in cross-functional collaboration and influencing both technical and non-technical teams to ensure alignment and successful delivery of products.

• Strong analytical, presentation and interpersonal skills with the ability to drive compelling narratives to measure performance metrics and provide insights to stakeholders to help shape future product enhancements.

• Experience in the Payments or Technology industries – including funds transfers, real-time payment systems, security solutions, and data science

• A passion for the payments space and a deep interest in how innovative payment technologies can drive positive change for individuals and businesses around the globe.

• Relevant BS / MS degree (e.g., economics, business management, engineering, cybersecurity, or a related technical field).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations Client and Product Support The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like PortfolioAnalytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 internal and external users of these tools from all regions and have aggressive Service Level Agreement/SLA targets to meet or exceed. We have strong relationships with other customer service organizations throughout MasterCard and greatly value teamwork and collaboration. If you’re interested in driving engagement, satisfaction and loyalty in a fast-paced and ever changing environment then we’d love to have you as part of the CAPS Team.

• Technical and general support is provided to customers following phone or email requests from both internal and external customers.

• You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms.

• Drive customer engagement and usage across select Information Services products.

• Engage with external customers to help them better understand select products and consult on how best to drive and derive insights and actionability.



Role

• Ensure that problems of varying complexity are resolved to the customer’s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution.

• Develop framework and tactics to increase usage among active users and drive usage reactivation efforts.

• Conduct training sessions and record webinars to drive engagement and usage in the region.

• Find creative solutions to problems and work with others to prioritize and implement them according to MasterCard and customer business needs

• Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications.

• Provide product support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to resolve any issues tied to supported products.



All About You

• Strong problem solving skills with the ability to analyze a situation by breaking down into its components and applying a detailed approach with different levels of solutions based on the situation.

• Some product and/or account management experience (Financial Institutions a plus)

• Ability to develop and conduct engagement and training sessions across multiple products, clients and geographies with a consultative flair

• Previous experience in working in a cross functional environment where influence management is required

• Multi- lingual (English, Spanish and Portuguese) a plus

• Bachelor’s degree or equivalent combination of education and experience.

• Strong knowledge of payments/card industry preferred.

• Possess excellent interpersonal skills and written and verbal communication skills along with superior customer service skills.

• Strong PC skills that include Word, PowerPoint, Excel, and Access.

• Serve as focal point for customer issues, concerns and requests for enhancements.

• Capture detailed and accurate information about issues, concerns and enhancements.

• Work with global customers to complete service inquiries about MasterCard core applications and products.

• Collaborate with others in support of products, processes and problem resolution.

• Demonstrate the ability to negotiate, resolve and present to internal/external customers.

• Simulate or recreate user issues to resolve operating difficulties.

• Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans.

• Good relationship management skills with regards to internal and external stakeholders and team members.

• Have some experience working in organizations with multiple levels, functions and regions.

• Able to communicate complex technical and business information in a clear and easy to understand manner both verbally and in writing.

• Experienced in a customer service role or Technical Service Desk

• Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required

• Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem solving skills

• Ability to work in a complex and changing environment that requires both flexibility and creativity to succeed.

• Must demonstrate effective leadership, negotiation and problem resolution skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization!

Overview
In Corporate Solutions, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe.

The Mastercard Commercial Card Platform, Smart Data, enables issuers and end corporate clients to manage their commercial card programs. It is the single-entry point to features and functions such as virtual payments, data integrations, account management, transaction reconciliation and reporting.

About the Role
We are looking for a visionary Product Manager with expertise in Data Science and Business Intelligence (BI) to lead our future-oriented product strategy. This role goes beyond traditional reporting, focusing on crafting and executing a BI and data science roadmap that delivers market-differentiating analytics solutions to our B2B clients. If you have a proven record in data-driven product development and a passion for leveraging advanced analytics to unlock insights, we’d love to talk.

Responsibilities
• Define and Drive Product Vision: Develop and own a strategic roadmap for data science and BI offerings. Collaborate closely with leadership to align the product vision with broader company goals.
• arket Research & Competitive Analysis: Stay abreast of the latest BI and data science trends, tools, and methodologies. Conduct market analysis to identify opportunities and innovative use cases.
• C stomer Engagement: Work with clients to understand pain points and insights needs, translating these into actionable product features. Emphasize personalized, actionable intelligence for B2B partners, such as issuers and corporate credit clients.
• C oss-Functional Collaboration: Coordinate with engineering, data science, and design teams to ensure product delivery meets customer needs. Oversee product execution from ideation to launch, ensuring timely releases and high-quality features.
• D ta Science Strategy: Collaborate with data science teams on advanced analytics solutions (e.g., trend analysis, predictive models, user-defined events (UDEs)). Help the team develop data models and algorithms that provide forward-looking insights.
• B Expertise: Guide the development of BI tools, including self-service and collaborative reporting, trend dashboards, and industry-standard metrics that cater to both high-level summaries and deep dives.
• O erational Excellence: Collaborate on CI/CD pipelines for continuous improvement and support product quality through automation, health checks, and monitoring.
• D ive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• I terpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
• L verage the Mastercard “Studio” framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
• U derstand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time
• P rtner with cross-functional teams in the development of business requirements to achieve Product objectives

Qualifications
• E ucation: Bachelors in a relevant field (e.g., Computer Science, Data Science, Engineering, Business); Master’s preferred.
• Exp rience: 10+ years as a Product Manager with a focus on BI and data science. Experience in B2B, fintech, or SaaS industries is highly desirable.
• T chnical Expertise: Proficient in data science and BI platforms such as Tableau, Power BI, Looker, and familiarity with SQL, Python, and data engineering workflows.
• A alytical Skills: Strong quantitative skills with the ability to interpret and build upon statistical analyses, data modelling, and analytics.
• C mmunication & Leadership: Excellent verbal and written communication skills, with the ability to present insights and recommendations to executive stakeholders. Experience working cross-functionally with engineering, analytics, and design teams.
• E perience working in payment industry is strongly encouraged.
• C n deliver high quality products/services in a high growth environment where priorities shift rapidly
• P oven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
• C mprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.)
• C n communicate to executives, peers, and staff with impact, eloquence, and authenticity
• I novative Mindset: A proactive and growth-oriented mindset to drive innovation and stay ahead of industry trends.

Why Join Us?
• I pact: Lead transformative projects that directly impact the business intelligence and data science landscape for top-tier clients.
• G owth: Join a forward-thinking team with ample opportunities for professional development.
• C lture: Be part of a dynamic, inclusive work environment that values creativity, diversity, and collaboration.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, EGS Revenue and Sales Operations-1 Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title
Specialist, Product Management
The MPGS product management team is part of a global product function at the centre of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants on a global basis.

Overview
• Reports to the Manager, Enterprise Gateway Service Revenue Optimization team
• Responsible for revenue integrity and operational execution of customer commercials
• Support contract compliance and billing system coordination
• Alignment with internal stakeholders such as Sales, Product owners, Finance and MCBS for customer preparation and maintenance of contractual commercial obligations


Role
Commercial Execution Team
• Support customer readiness with contractual obligations pertaining to customer onboarding and maintenance tasks (e.g. customer set up, customer updates, pricing changes)
• Perform data analysis, research trends, identify issues and follow up on or brainstorm resolutions
• Coordinate with sales, business development, finance, legal, MCBS, technical, and product business units to ensure revenue processes operate efficiently and in compliance with regulations
• Respond to customer and help desk inquiries within the Service Level Agreement (SLA) area of expertise, provide business knowledge and technical/functional support to business units
• Maintain strong relationships with internal stakeholders and be able to assess and communicate key risks and opportunities within the business
• Support opportunities for process optimization and implement improvements
• Research and resolve production billing issues and incidents against contractual obligations; coordinate cross functional resolution meetings (i.e. MCBS, Technology, Account teams, etc)
• Maintain desktop procedures and documentation of financial and business processes
• Provide reporting including results, interpretation, trends and root causes
• Collaborate as needed with other business units to ensure all queries/escalations are closed off
• Ad hoc support as needed


All About You
In terms of the performance and personal competencies required for the position, we would highlight the following:
• Bachelor’s degree in Business, Accounting, Finance or related discipline
• 1–3 years of experience in finance, revenue operations, or financial systems
• Certified Qualified Accountant preferred albeit not an accounting role
• Strong analytical skills and ability to interpret contract terms
• Proficient with Excel (VBA skills will be an advantage) and adept to learn new tools
• Solid verbal and written communication skills
• Flexible, organized and able to perform efficiently under tight deadlines
- Enthusiastic, hands on, proactive, able to work well independently and in teams
- Strong work ethic, takes initiative and is result oriented

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.
The Senior Product Manager – Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective.

Key Responsibilities
• Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented
• roduce written documentation of the client’s business, functional and non-functional requirements
• Pre are system analysis of business requirements (use cases, activity diagrams, interface specifications)
• T chnical analysis of product or application to ensure that business and functional requirements can be met.
• A tively participate in solution design discussions for small to medium complexity initiatives
• P ioritize and identify cross domain / application / system enhancements
• I entify key dependencies and knock-on impacts of new development work
• C llaborate with development team on software designs
• A t as a liaison and key communication bridge between the development and business teams
• A t as a technical consultant for Product team during design, development & implementation of new products/services
• L ad review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base

All about you
• E perience in product, program, or service management with a technology focus.
• S illed in organizing and aligning customer activities with product development roadmaps.
• P oficient in defining and structuring customer objectives, goals, strategies, and success metrics.
• E perienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements.
• A ept at translating customer use cases into actionable, testable backlog items and managing their prioritization.
• S rong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy.
• P oven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement.
• H nds-on experience in API development.
• H gh-energy, detail-oriented, and proactive, with the ability to manage competing demands independently.
• D monstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities.
• E cellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities.
• S lid technical knowledge and capability
• C mfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs
• C llaboration & thoughtful risk-taking mindset
• W llingness to learn and get stuck in

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Product Manager - Technical - CI/CD; Microservices, AI models, Cloud Job Summary
Mastercard is seeking a strategic and technically adept Principal Product Manager to join the AIDPE group within Services. This role is pivotal in driving technology transformation initiatives by integrating cross-functional expertise across Architecture, Engineering, Technical Program Management, and Finance. The ideal candidate will define vision, establish OKRs, and develop actionable roadmaps that align with Mastercard’s mission to power an inclusive, digital economy.
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Key Responsibilities
• Lead strategic technology transformation business cases in collaboration with Architecture, Engineering, TPMs, and Finance.
• acilitate OKR definition workshops and manage the full OKR lifecycle using Aha!
• C nduct innovation sessions aligned to OKRs; apply prioritization frameworks and develop solution whitepapers.
• C eate and manage Aha! Initiatives and EPICs to deliver iteratively against OKRs.
• C llaborate with Engineering PMTs for Epic elaboration, feature breakdown, and roadmap refinement.
• R n Epic refinement sessions and support PI slotting and project planning.
• M nitor delivery progress, manage risks, and ensure value realization through demos, UAT, and feedback loops.
• B ild iterative solution delivery roadmaps and align scope and schedules with Mastercard Technology.
• D velop strategic business cases and ROM estimates for transformation initiatives.
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Required Qualifications
• B chelor’s degree in Information Technology, Computer Science, Management Information Systems, or equivalent experience.
• Pro en ability to lead in a matrixed environment with autonomy.
• S rong problem-solving skills using both quantitative and qualitative methods.
• E perience in agile delivery methodologies (Scrum, Kanban) and CI/CD.
• P oficiency in cloud technologies (IaaS, PaaS, serverless), microservices, NoSQL databases, and distributed systems.
• F miliarity with AI/ML technologies.
• A ility to use data and metrics to support assumptions and business cases.
• K owledge of the financial services industry, especially retail banking and payments.
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Preferred Qualifications
• A vanced degree in a technical or business discipline.
• E perience with Aha! and product scorecard frameworks.
• S rong communication and stakeholder management skills.
• E perience in strategic planning and OKR lifecycle management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.