369 Help Desk jobs in Jalalabad

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

Position: IT Help Desk Executive

Location: Gurugram

6 Days Working / Work from office

Essential Duties and Responsibilities:

• 1+ years of IT experience with Help Desk Support.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries/tickets on time either in person or over the phone or via tickets.

• Write training manuals.

• Maintain the daily performance of computer systems.

• Respond to email messages for users seeking help.

• Ask questions to determine the nature of the problem.

• Walk the customer through the problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Overview:

We are looking for a skilled and customer-focused IT Help Desk Technician to join our team. The ideal candidate should have experience troubleshooting Windows and other Microsoft products, handling networking issues, and managing IT onboarding for new employees.

Key Responsibilities:

• Provide first-level technical support for Windows, Microsoft Office, and other Microsoft products.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment.
• Assist in configuring, managing, and troubleshooting networking devices (switches & firewalls, particularly Sophos).
• Perform new user onboarding, including setting up user profiles, email accounts, and system access.
• Maintain accurate documentation of IT assets, incidents, and resolutions.
• Coordinate with vendors for hardware and software maintenance when required.
• Ensure compliance with company IT policies and security best practices.

Required Skills & Qualifications:

• 1 to 3 years of experience in an IT help desk or technical support role.
• Strong troubleshooting skills for Windows OS, Microsoft Office Suite, and other Microsoft products.
• Basic to intermediate knowledge of networking, switches, and firewalls (preferably Sophos).
• Experience in user onboarding, profile setup, and access management.
• Good communication skills with the ability to assist non-technical users.
• Ability to work independently and manage multiple IT support requests efficiently.

Requirements:

• 10PM to 6AM IST ( India Time ) (Must be flexible)

Package

• 3 Lakh per year to 3.5 Lakh per year

Benefits:

• Competitive salary package
• Global Exposure (Canadian based company)
• Opportunity to work with the latest IT technologies
• Professional development and growth opportunities

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)

Location: Gurgaon

Experience Required: 5-8 years (Minimum-5)

Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.

Key Responsibilities
IT Helpdesk Support (60%)

• Provide first-level technical support for desktops, laptops, printers, and software applications.
• Handle ticketing system and respond to support requests (Windows/MacOS).
• Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
• Manage user onboarding/offboarding including account creation, access control, and asset assignment.
• Install and configure systems and applications based on company policies.

L1 Network Engineer (25%)

• Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
• Assist in basic firewall/router/modem configuration and health checks.
• Escalate complex network issues to L2/L3 or external service providers as required.
• Support IP telephony and video conferencing systems.
• Maintain logs and ensure uptime of basic infrastructure.

Vendor Coordination (15%)

• Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers).
• Track and manage IT inventory, warranties, and AMC contracts.
• Coordinate service requests, quotes, and follow-ups for timely delivery and support.
• Assist in IT procurement processes and maintain asset registers.

Qualifications

• Bachelor's degree in IT/Computer Science or equivalent diploma.
• Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic).
• Proven experience in Helpdesk/Support and basic network troubleshooting.
• Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk.
• Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy

Skills

• Excellent problem-solving and multitasking skills.
• Strong communication and interpersonal abilities.
• Vendor management and basic procurement understanding.
• Ability to document SOPs and maintain service logs.

Employment Type: Full-time

Shift Timing: Day Shift (Monday to Friday)

Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting

Axtria – An Overview:

Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.

Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMaxTM, Axtria InsightsIQTM, Axtria SalesIQTM, and Axtria MarketingIQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.

Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry.

Role & Responsibilities at Job:

• Support Service requests and incidents related to IT ops ( Axtria Now)
• Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups
• Laptop imaging with standard application
• AD attribute updating as per the Empower Record, DL Management,
  O365 Management
• Zoho remote management
• Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews
• Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes
• Domain users , SMFT users, hardware inventory reconciliation
• Exception management
• Creation of Users account with all standard app access and licenses
• Laptop reimaging as per standard laptop Hardening guideline
• Arranging Induction session
• VDI setup
• Asset collection and wiping remotely
• Taking backup based on request and license removal.
• Coordination with Vendor on Hardware-related issues.
• Poly VC devices Management and support.
• Onboarding / Offboarding
• IT Service desk / Ticketing (P1/P2/P3/P4)
• Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics
• Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements
• Strong documentation skills in writing process documents, guidelines, checklists etc.
• Proven experience in a network administrator role
• Hands on experience in networking, LAN, WAN, Wireless technologies, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• CCNA certification

Skill Set required:

• Proficient knowledge of
• Windows, Mac operating systems
• IOS / Android / Windows mobiles
• Working knowledge MDM (VMware Workspace One / Intune)
• Basic Network
• Information security guidelines

Qualification:-

• BE / BTech / BCA / MCA
• Certifications: Microsoft Certified (good to have)

Required Experience:

• 5-7 years of exp.

Job Location:

Gurgaon, Sector 44 (Near HUDA City Center) -

Work from Office Only Working Days & Hours
: - 6 days working (Monday to Saturday) - Sunday fixed off

Working Hours:
9:00 AM to 6:00 PM

Facilities:
No food or cab facility provided.

Experience Required:

Minimum 2-3 years of experience in IT Service Desk operations.

Key Skills:

• Hands-on experience with ServiceNow or similar ticketing tools

• Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative tea

Key Responsibility Areas (KRA)

Designation: Service Desk Executive

Location: Gurugram

Experience: Minimum 2 years

1. Service Desk and IT Support

Responsible for logging IT issues through phone, email, chat, and web portal.

Log, track, and resolve incidents using Manage Engine and ADX tools.

Assign tasks to engineers and ensure timely closure.

Ensure HP warranty and AMC support coverage for all IT equipment.

1. Data Management and Reporting

Maintain HP warranty call tracker in ADX.

Ensure SLA compliance and generate management reports including:

Daily Open Call, Summary, and CSAT Reports

Printer/Projector Reports

AMC Tracker Reports (Monthly)

MIS Reports (Weekly/Monthly)

Monthly Service Desk Presentations

1. Procurement and Vendor Coordination

Obtain hardware quotations, coordinate approvals, and process POs.

Track invoice submissions and follow up for timely payments.

Coordinate with vendors for supply chain efficiency

1. Vendor and Team Performance Monitoring

Monitor the performance of engineers across all locations and submit daily reports.

Evaluate AMC partners' service and share improvement feedback.

Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.

Service Desk Analyst - 3+ Years - Gurgaon

An exciting opportunity for a skilled Service Desk Analyst with 3+ years of experience in IT Helpdesk/Service Desk environments. In this role, you will provide daily support across desktop hardware, operating systems, applications, cloud technologies, and identity management services. You will be the first point of contact for global clients, resolving technical issues, troubleshooting incidents, and ensuring seamless IT operations.

Location: Gurgaon

Your Future Employer: A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries. We are committed to diversity, inclusion, and empowering our employees with a flexible, collaborative, and innovative work culture. Join us and become part of a team that is transforming businesses with the latest technologies.

Responsibilities:

1. Take client calls, open and manage Incident/Request tickets.
2. Actively monitor the ticket queue, classify, and resolve incidents.
3. Troubleshoot end-user hardware, operating systems, network, and remote access issues.
4. Manage user accounts, including creation, deletion, password resets, and group memberships.
5. Document troubleshooting steps, adhere to SOPs, and support Service Desk operations.

Requirements:

1. Minimum 3 years of experience in Help Desk/Service Desk roles at enterprise level.
2. Strong knowledge of Windows 10/11, Windows Server OS, Active Directory/Entra ID.
3. Hands-on experience with Microsoft Azure/365 or Google Workspace.
4. Familiarity with Citrix, VMware Horizon View, or Azure Virtual Desktop.
5. Proficiency in troubleshooting hardware, printers, docking stations, and remote access issues.

What is in it for you:

• Opportunity to work with cutting-edge technologies across cloud, identity, and virtualization platforms.
• Exposure to global clients and diverse IT environments.
• Career growth in a high-performance, collaborative, and learning-driven culture.

Reach Us: If you think this role aligns with your career aspirations, kindly share your updated CV at for a confidential discussion.

Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging job search and leadership hiring experience. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We receive a large volume of applications daily, so if you do not hear back within one week, kindly consider that your profile has not been shortlisted. Your patience is highly appreciated. Stay alert against fraudulent job offers; Crescendo Global never asks for money or system upgrades. Verify all opportunities at

Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at and report fraud immediately. Stay alert

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