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Sales Executive
Posted 6 days ago
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Job Description
Company Overview
Spg Solutions, headquartered in Mumbai, operates within the Fire fighting industry. With a small but dynamic team of 2-10 employees, the company is committed to offering innovative solutions and remarkable service quality to its clients. For more information, please visit: .
Job Overview
The Sales Executive position at Spg Solutions is located in Bhandup, Mumbai. This is a full-time, junior-level role requiring 1 to 3 years of work experience. The ideal candidate will be responsible for driving sales, nurturing client relationships, and contributing to the company's growth in the retail appliances and electronic equipment sector.
Qualifications and Skills
- Lead Generation (Mandatory skill): Ability to identify and cultivate potential business opportunities and customer accounts in a competitive market.
- Key Account Development (Mandatory skill): Experience in managing and enhancing key client accounts to achieve business growth.
- Networking (Mandatory skill): Proficiency in building strong professional relationships and leveraging networks for business advantages.
- Cold Calling: Skilled in reaching out to potential clients via phone to generate and nurture new leads.
- Channel Sales: Experience in managing and optimizing channel partner sales processes to drive revenue.
- Sales Presentations: Ability to create and deliver compelling presentations to prospective and existing customers.
- Retail Operations: Understanding of retail operation processes and strategies to enhance business productivity.
- Effective Communication: Excellent verbal and written communication skills to clearly convey information and maintain strong client interactions.
Roles and Responsibilities
- Develop and implement sales strategies to achieve target sales growth and revenue objectives.
- Conduct thorough market research to identify potential clients and emerging market trends.
- Build and maintain strong relationships with existing clients to foster trust and loyalty.
- Leverage networking and business development skills to expand client base and market presence.
- Prepare and deliver sales presentations that illustrate the value and benefit of products and services.
- Coordinate with channel partners to enhance their effectiveness and improve overall sales outcomes.
- Maintain records and reports on sales activities to monitor progress and performance against targets.
- Stay updated on industry best practices and competitive landscape to inform sales strategies.
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Tele Call
Posted 2 days ago
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Job Description
Urgently We are Looking for Tele Calling Executive. ( Pace Setters )
Role:- Tele Calling Executive/ Sales / Business loan
Experience - Fresher / Experience both apply
Location :- Bhandup West
Communication Skill - Good Communication skill
Salary - 12k to 18 k depend on interview ( plus ) Incentive
Process - Club Mahindra , Business loan , LNT collection ,
Shift Timing - 9.30am to 6.30pm
Company - pace Setters
12th passed / Graduation
If you are Interested Share me Your Updated Resume
HR Neetu
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Accounts Payable
Posted 16 days ago
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Job Description
Designation : Senior Executive - Accounts Payable
Function / Vertical : Accounts Payable including statutory Payments
Reporting to : Chief Manager Finance and Accounts
Location: Mumbai (Powai)
Educational Qualification : B Com / MCOM/ MBA Finance
Additional Qualification : Any Tally or accounting package- Certification Specialization TDS, GST, Bank Reconciliation, Vendor Ledger Scrutiny.
Industry Type: Any industry (Insurance Broking added Advantage)
Roles and Responsibilities :
- Handle all Payables on a timely & accurate manner.
- Vetting KYC of all Vendor, and ensuring all important terms are stipulated so as to protect our interests & in compliance related to MSME.
- Registration & monitoring of all Utilities Payments in timely manner
- Responsible for all Credit Card Payments/ Branch expenses Payments/ staff reimbursement Timely manner
- Regular updation of TDS and GST software for Input Credit of GST
- Maintenance of all in-house records physical and/ or digital manner such as Invoices, Delivery Challans, Tax Documents.
- Maintenance of Creditors Ageing and publishing the status of same.
- Present monthly detailed review of all aspect of Payables.
Relevant Experience
Preferably worked in Accounts Payable department of insurance broking or insurance company.
No of years of experience- Minimum 5-6 years.
Technical Competencies
Experience with Microsoft Outlook, Word, Excel, PowerPoint, Tally ERP, Tally Prime
Proficiency in excel is an essential requirement.
Behavioral competencies
Eye for detail, updated with latest guidelines, deadline oriented, Methodical, Self-driven, Solution Oriented, can work Independently, good written and verbal English communication skill.
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Center Head (Preschool)
Posted 8 days ago
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Job Description
We’re Hiring: Center Head – Upward International Preschool & Daycare
Upward International Preschool & Daycare is looking for a passionate and dynamic Center Head to lead our preschool and daycare operations. The ideal candidate should have strong leadership skills, excellent communication abilities, and a love for working with young children and families.
Key Responsibilities:
- Oversee daily operations of the preschool and daycare center
- Lead and support the teaching and admin team
- Ensure high standards of safety, care, and quality education
- Build strong relationships with parents and the community
- Drive admissions and center growth
Requirements:
- Minimum 3–5 years of experience in preschool / early years education or school management
- Strong leadership and people management skills
- Excellent communication and organizational skills
- Passion for early childhood education
Location: [Thane (W), Manpada]
Employment Type: Full-time
If you’re ready to make a difference in early education, we’d love to hear from you!
#NowHiring #CenterHead #PreschoolJobs #UpwardPreschool #EarlyYearsEducation #DaycareJobs #LeadershipOpportunity
Company Details
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Director, Product Manager Data Connectivity
Posted today
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Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Manager Data Connectivity OverviewThe Open Finance Data Access team is looking for a Director, Connectivity Quality & Optimization to drive our customer experience strategy forward by enabling us to provide best in class financial data connectivity to our customers. The ideal candidate is passionate about open banking, highly motivated, a strategic thinker, and has a strong understanding of measuring, monitoring, and optimizing connectivity to data sources. This leader will play a critical role in ensuring the quality and reliability of our data connectivity, enhancing customer trust and satisfaction.
Role
In this analytical and executional role, you will:
• Lead a team focused on optimizing financial data connectivity, quality and the resulting customer experience.
• Develop, implement and manage observability frameworks to measure and monitor the health of data connections and app registration flows.
• Drive initiatives to improve FI coverage data accuracy and batch aggregation performance.
• Oversee tactical efforts such as connectivity migration, testing, and quality validation for FI integrations.
• Maintain and evolve the mapping of data provider integrations to our platform, including data fields, token lifespans, and other key attributes.
• Collaborate with engineering and product teams to resolve connectivity issues and enhance platform resilience.
• Champion a customer-first mindset in all aspects of connectivity optimization.
All About You
The ideal candidate for this position should:
• Be deeply passionate about open banking and the future of financial data access.
• Possess strong analytical and problem-solving skills with a strategic mindset.
• Demonstrate expertise in API connectivity, data aggregation, and observability practices.
• Be an effective communicator, capable of translating technical issues into business impact and vice versa.
• Experience with financial data providers and aggregation platforms.
• Familiarity with OAuth flows and legacy authentication mechanisms.
• Knowledge of data quality frameworks and monitoring tools.
• Ability to navigate complex technical ecosystems and drive cross-functional alignment.
• Lead with empathy, clarity, and a focus on team development and collaboration.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Senior Specialist, Product Management
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management Job Description SummaryOverview:
Mastercard is a global technology company in the payments industry, dedicated to driving innovation and financial inclusion. Within Mastercard, Services provides advanced analytics, consulting, and digital solutions that help businesses, financial institutions, and governments make data-driven decisions.
Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend.
The Senior Specialist, Product Management, role will be part of a team responsible for owning and delivering the tactical execution of the development the Ethoca Clarity product. You will be working closely with development teams to create the needed features that will further evolve the product. Vital to this will be coordinating the requirements from Product Managers, customers and partners, and internal stakeholders.
Job Description
Job Description
Role
Support the execution of core product workstreams. The role may require building repeatable experimentation discipline that feeds into strategy.
Design and structure initiatives so they can be measured effectively, ensuring experiments yield clear insights into product and customer impact
Partner with Product and Data teams to frame hypotheses, define control and test groups, and evaluate outcomes with statistical rigor
Translate test results into actionable recommendations that inform roadmap prioritization and strategic choices
Maintain visibility of ongoing tests, results, and learnings, ensuring they are shared across teams to build organizational knowledge
Maintain and prioritize the product backlog, ensuring it is consistently refined and aligned with strategic goals.
Execute product roadmap collaborating within Agile principles managing the backlog and planning the iterations.
Work closely with internal stakeholders such as Operations, and Data Teams to ensure successful delivery of product releases.
Be comfortable with data extraction, transformation, and loading to support business intelligence and analytics. Ability to derive actionable insights from product KPIs is a must.
About You:
Demonstrable experience in product discovery, execution and commercialization, preferably with data driven products
Experience in the Payments, Ecommerce, Disputes and/or Fraud Management industry is a plus.
Experience and/or knowledge of SQL, Python, and/or Business Intelligence tools (Tableau, Domo, Power BI, etc.)
Strong analytical skills and intuition. Ability to analyze complex data and identify patterns.
Strong organizational and problem-solving skills—you're someone who gets things done and clears roadblocks.
Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
Comfort with and an ability to adapt in a rapidly changing environment
Openness to learn and apply new technologies, staying current with industry trends and advancements
Bachelor's or Master's Degree in Product Management, Statistics, Data Science, or equivalent work experience
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Senior Technologist
Posted 1 day ago
Job Viewed
Job Description
Entity:
Technology
Job Family Group:
Job Description:
JAre you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey.
We’re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.
Apply now!
Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.
At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of cultivating top talent for leadership roles, both locally and globally.
We are currently looking for Senior Technologist -Mumbai office and details mentioned below:
Provides technical leadership by conducting and leading projects autonomously,
The development & modification prioritized with the Global Guide Team leaders
and contribute to the execution of the innovation pipeline in support of the Industrial business.
The customer trials and customer support / troubleshooting projects are initiated and prioritized
Senior Team Leader Industrial in alignment with the local sales team.
Through deep technical understanding and knowledge, the Senior Technologist is able to translate
Complicated technical issues into simple terms and persuasive arguments and applies expertise.
The role provides competitive advantage to Castrol through the ability to effectively scan the external
market, and support the Industrial Technology and Business Team to identify future opportunities &
threats, and to strategically reframe these to commercial advantage or risk mitigation for the businesses
Job Responsibilities:
Strategy
Deliver ideas for innovative products and technologies, in line with global strategy and future trends and
opportunities.
Develop and handle strategic technical relationships with customers, OEMs, Key Additive Suppliers,
Industrial Associations and Universities
Build knowledge concerning applications / processes and their influences on chemistries within
Industrial products including competitors' products used in similar environments
Planning
Manage projects with regular customerr reviews and updates
Plan resources to ensure efficient delivery of projects: on time, in budget
Implementation
Responsible for the execution, documentation and reporting of projects (development, modification,
localization, customer trials & troubleshooting)
Support Technologists in their development projects or modification projects’ execution, documentation
and reporting
Support customers and the departments Sales, Marketing, Procurement and regional technology teams
with expert knowledge
Check patent specifications in area of expertise
Essential Education
Higher Degree or equivalent experience in Chemistry, Engineering, or other relevant subject. Masters or PhD in Chemistry.
Essential experience and job requirements
10+ years’ proven experience in the Additive, Lubricant or Related Industry.
Significant experience in Industrial Metal Working Fluids, and/or Oil-based or Grease formulations and
applications.
Desirable criteria & qualifications
In depth understanding of current and future engineering and lubricants trends
Ability to work cross-functionally, interact at most senior levels, internally and externally
The role holder will liaise with Product Development, Global & local Marketing, Global Supply Chain, Technology Deployment Hubs and the Performance Units to deploy new products and geographic extensions as required by the markets.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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Quality Manager - India
Posted 1 day ago
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Job Description
Entity:
Customers & Products
Job Family Group:
Job Description:
Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey.
We’re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.
Apply now!
Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.
At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of nurturing top talent for leadership roles, both locally and globally.
We are currently looking for Quality Manager - India and details mentioned below:
Let me tell you about the role :
• Provide leadership and expertise in Quality related matters for Castrol India limited.
• Implement Global quality standards, processes and systems.
• Develop and maintain Quality Management Systems and responsible for development of functional capability in quality in the GSC
• Develop and implement Lead End to end Quality road map
Roles & Responsibilities:
Own the quality control function for delivering Quality products to customer.
• Provide functional expertise for continuous improvement in standards in India
• Lead the roll out of Global Quality initiatives.
• Lead the Formulation Management Process.
• Build standard processes in Quality Management.
• Maintain a high level of motivation in quality team and drive the development of individuals along their careers.
• Drive a Zero-Defect culture across the value chain.
• Provide investigation support for Quality related Root Cause Analysis for quality incidents
• Support efficiency agenda through supervising Cost of poor Quality MI
Experience and Qualifications:
Education
• Bachelor’s degree or equivalent experience in Scientific subject area or engineering
• Training in Quality tools and statistical tools will be added advantage.
• Excellent knowledge of supply chain processes.
• Experience
• Demonstrated ability in supply chain domain.
• Proven experience in QMS in leading foods, consumer products, lubricants or chemical industries
• Improving quality across supply chains operations
• Demonstrated track record of strong interpersonal and communication skills with the ability to influence, handle conflict, and improve team performance.
Internal :
Sales, Marketing, Planning, Logistics Team
External :
External Auditors, 3P Manufacturers etc.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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Sr Manager - Packaging Procurement
Posted 1 day ago
Job Viewed
Job Description
Entity:
Customers & Products
Job Family Group:
Job Description:
Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey.
We’re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.
Apply now!
Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.
At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of nurturing top talent for leadership roles, both locally and globally.
We are currently looking for Sr Manager - Packaging Procurement and details mentioned below:
Job Summary:
We are seeking a highly motivated individual to join our team as a Senior Manager – Packaging Procurement. In this role, you will be responsible for leading the procurement function within our organization and driving cost savings through strategic sourcing initiatives. You will collaborate closely with cross-functional teams, including R&D, Marketing, Finance, Operations, Quality, and Legal, to develop and implement effective category management strategies across multiple commodities. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of procurement principles and best practices. If you have a proven track record in managing complex projects, influencing stakeholders at all levels, and delivering tangible business results, we invite you to apply for this challenging yet rewarding opportunity.
Let me tell you about the role !
The Procurement Packaging Manager - India has direct responsibility and accountability for the implementation of packaging supply market sector strategies in India to source packaging materials, ensuring business requirements on service, quality, sustainability & cost are fulfilled and overall value optimized techno-commercially.
What you will deliver !
Lead packaging portfolio and sourcing strategy for India, aligned with Castrol’s global procurement framework.
Monitor market trends, raw materials, and commodity movements to manage pricing, identify cost-saving opportunities, and mitigate supply risks.
Analyze market data and supplier proposals to optimize packaging spend and portfolio.
Own and control packaging category spend, ensuring value maximization and sustainable sourcing with required service and quality.
Drive cost reduction initiatives without compromising quality, service, supply security, or sustainability.
Forecast and budget annual spend, supervise variances, and flag risks to COGS.
Negotiate contracts and pricing structures to ensure supply security and value.
Develop and manage contracts in line with local tax policies, labeling compliance, and plastic waste regulations.
Manage supplier relationships, resolve grievances, and conduct performance evaluations for continuous improvement.
Establish supplier audits to ensure compliance with quality, social, and environmental standards.
Ensure procurement activities align with global/local policies and sustainability standards.
Collaborate with global teams (engineering, procurement, marketing, quality, production) to support new product development and packaging innovation.
Lead balanced packaging initiatives, including eco-friendly materials and recycled content, within techno-commercial boundaries.
Support cross-functional teams in resolving packaging issues and managing vendor quality programs under IATF/ISO standards.
Champion sustainability initiatives with internal and external customers; own EPR compliance and reporting as per PWM.
Assess supplier risks including cybersecurity and support incident response if needed.
Experience & Qualifications:
Minimum 15 years in direct material procurement, preferably in packaging for manufacturing, chemicals, or consumer goods.
Master’s in supply chain/business management; packaging engineering diploma preferred.
Technical Skills :
Key Challenges:
Manage complexity across diverse suppliers and technologies in multi-stakeholder environments.
Balance supplier development with automated plant operations and quality delivery.
Build agile, efficient supply chains for bulk packaging and lubricants using JIT and advanced models.
Translate marketing innovation into local packaging solutions while adhering to global standards.
Stay updated on Indian packaging regulations and align sourcing strategies accordingly.
Planning and Impact:
Act as key interface between marketing and supply chain for NPD and packaging technologies.
Align with global packaging leads and engineers to deliver best-in-class procurement capabilities.
Internal:
Marketing, Manufacturing and Planning Team, GSC-Finance
External:
Packaging: Vendors , External agencies for Regulatory Compliances
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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Senior enterprise technology engineer
Posted 1 day ago
Job Viewed
Job Description
Entity:
Technology
Job Family Group:
Job Description:
The Senior Service Engineer plays a crucial role in supporting service delivery management and the service governance process. This position is responsible for reviewing and acting on operational performance data, including IT outcomes, service levels, KPIs, and customer feedback. The primary objective is to ensure timely and high-quality delivery of services by providing technical support to resolve incidents and investigate problems, in alignment with agreed service levels. The role requires basic technical capabilities to support fault resolution, with a specialization in Operations Support.
The scope of responsibilities includes managing the delivery of services from both internal and external providers to achieve optimal performance, while adhering to agreed IT outcomes and maintaining appropriate levels of risk and resilience. The Senior Service Engineer is involved in activities such as service level management, supplier management, incident resolution support, change management, configuration management data maintenance, solution design quality assurance for enhancements, and performing project or enhancement delivery tasks according to their area of expertise. Collaboration with application support teams is essential for effective fault resolution.
About the Role at Castrol IndiaCastrol India currently utilizes a bespoke Distributor Management System, to capture all secondary sales transactions. In addition to Turfview, several other key applications collectively form the wider transaction system, which includes multiple API interfaces with both customers and other BP systems.
The Senior Service Engineer in this role is responsible for overseeing support and delivering a customer-focused environment of high quality. This involves working closely with business users to understand and elicit requirements, coordinating with vendors, and ensuring that Information & Engineering (I&E) delivers solutions that meet business needs and ensure a positive customer experience. The role also involves monitoring vendor performance—including key metrics such as SLAs and budgets—and ensuring that systems are compliant with audit requirements. BP is committed to fostering a diverse and inclusive workplace, upholding fairness, equal opportunity, and meritocracy to enable all employees to reach their full potential.
Key Accountabilities- Maintain operational integrity by ensuring compliance with architectural and security standards, along with adherence to compliance and policy controls defined by Strategy, Digital Security, and other relevant regulatory, legal, and compliance functions.
- Oversee the development, testing, operations, and continuous improvement of digital products.
- Lead the creation and implementation of operational procedures and work instructions, enabling successful execution of maintenance duties and change requests.
- Collaborate extensively with technology teams to resolve complex incidents, requests, and problems, and act as a technical advisor on digital projects.
- Ensure the safe application and adoption of new and modified technology, working with customers to meet their requirements and addressing escalations as needed.
- Perform administrative tasks as required by BP’s service management processes and tools (e.g., ServiceNow (SNOW), Azure DevOps (ADO)).
- Review and verify project documents and participate in product-related activities to identify risks and vulnerabilities.
- Ensure operational compliance with architectural and security standards, as well as regulatory, legal, and compliance controls.
- Guide the development, testing, and ongoing improvement of digital products.
- Lead the development and execution of operational procedures and work instructions for maintenance and change requests.
- Work closely with wider technology teams to resolve complex issues and provide technical advice on significant digital projects.
- Oversee the safe implementation of new technologies, ensuring customer requirements are met and responding to escalations when necessary.
- Carry out necessary administrative tasks using service management tools like SNOW and ADO.
- Strong understanding of Distributor Management System (DMS).
- Experience with Route-to Market (RTM) , Order-to-Cash and Inventory Management Systems.
- Proven problem-solving abilities.
- Good grasp of cloud environments (Azure, AWS), as well as Azure SQL and SQL databases.
- Solid knowledge of API integrations, including REST APIs, XML, Python, Java, and JSON.
- Experience with agile development tools such as Azure DevOps.
- Proficiency in tools for managing requirements, including ADO, SharePoint, and Visio.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work independently within a virtual global team environment.
- Experience with statutory compliance and audit requirements.
- Knowledge of ERP systems (JD Edwards) and automation tools (e.g., Automation Anywhere, AI/ML, CRM, Salesforce, API Designer) and Project Management Skillset is advantageous.
- Bachelor’s degree (or higher) in Computer Science, MIS/IT, or other STEM-related field, or equivalent relevant work experience.
- ITIL certification.
- Min 8-10 year of Experience working in an operational IT environment.
- Comprehensive understanding of DMS (Distributor Management System).
- Previous IT support role experience in a Fast-Moving Goods Manufacturing (FMCG) environment.
- Creative and analytical approach to problem-solving.
- Strong change management and delivery assurance experience.
- Business risk management.
- Service level management and customer service support.
- Business process improvement initiatives.
- Vendor performance management, including contract management, KPI tracking, SLA management, and budgeting.
- Exposure to statutory compliance and audit requirements.
- Familiarity with ITIL core processes.
- Relationship management with internal and external stakeholders.
- Service transition and acceptance processes.
- Application support experience.
- Experience with agile development tools such as Azure DevOps and Jira is preferred.
- Ability to resolve conflicting ideas and demands, providing clarity and establishing priorities aligned with business objectives.
- Strong communication skills, with the ability to deliver messages effectively and concisely at both technical and business levels.
- Proven interpersonal, written, and verbal communication abilities.
- Support the Product Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed – assuring the integrity of expected IT and business outcomes maintained.
- Contribute to the development and maintenance of Knowledge, enabling yourself and Ops Group team members to resolve Events, Incidents, and Problems in accordance with Service Levels and expected IT outcomes.
- Contribute to the development of operational procedures and work instructions, enabling yourself and Ops Group team members to successfully execute maintenance duties, Change and Requests.
- Collaborate with team members and other technology technical operations groups to troubleshoot and assist in the resolution of major incidents, complex problems and retrospectives.
- Contribute to the prioritization and management of Ops group workload, and carry out administration tasks as needed by BP’s service management processes and tools.
- With a focus on continuous improvement, identify and deliver opportunities that work to maximise operational efficiency and enhance support delivered.
- Collaborate with Digital Security Officers to understand Digital security requirements and ensure compliance with these requirements.
- Hold responsibility for assuring the Service/s Operate and execute Change/Projects in compliance with technology standards and regulatory requirements relating to: Security, HR, Ethics, Data protection, HSSE, Policies, Legal entities and legislations.
- Develop deep knowledge of your E2E Service Model, building and managing collaborative relationships and effective Ways of Working that work to maximise value of underpinning Resources (Technology, Contracts, People); simplify and optimise delivery, and enhance the products offered.
- Manage Service Performance and reporting as it relates to the services/products managed/offered. Draw meaningful insights from data and customer engagement, providing thought and execute leadership in the idea generation and delivery of iterative solutions and continuous improvements that work to protect, evolve, enhance and optimise service/s managed; products offered; and customer experience.
- Lead in the development, maintenance and dissemination of Knowledge and Communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services.
- As an experienced Service engineering professional, develop leadership skills through activity, supplier and resource management; identification and support of team development needs, and mentoring – with a focus on enabling the success of others.
Travel Requirement
Relocation Assistance:
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Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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