10,802 Jobs in Chinnasekkadu

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
This role is involved in more complex environments for installation, configuration and fault management.
**What you'll be doing**
**Key Responsibilities:**
+ Interact with clients on site to meet complex requirements of a solution.
+ Escalate unresolved problems and issues to the relevant third parties.
+ Respond to escalated client requests and support client applications to a first line resolution.
+ Escalate complex problems to the relevant third parties.
+ Write reports and proposals and complete and maintain project documentation.
+ Assist with the documentation of standard operating procedures relating to installations and fixes.
+ Act as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in higher complexity design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
**Knowledge and Attributes:**
+ Seasoned understanding and appreciation of technical design and business principles.
+ Demonstrates seasoned project management and administration ability.
+ Seasoned project skills which are demonstrated in the execution of installations and other assignments.
+ Demonstrates excellent customer engagement skills.
+ Demonstrates seasoned domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Ability to work under pressure and meet deadlines.
+ Ability to coach, mentor and provide guidance to team members.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
+ Project management certification is desirable.
**Required Experience:**
+ Seasoned work experience in a technical implementation engineering or similar role.
+ Seasoned experience engaging with clients and conducting presentations.
+ Seasoned project administration and documentation experience.
+ Seasoned report writing experience.
+ Seasoned project management experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Principal Product Marketing Specialist will be responsible for driving content marketing strategy, messaging, and communications for an assigned product/service offering to position NTT DATA as a partner of choice and drive growth for the business. The marketer will work with the Offering leaders to develop the Marketing & Communications materials strategy and collaborate with the regional business and marketing teams on marketing campaigns.
This is an individual contributor role reporting to the Global Marketing Vice President.
**What you'll be doing**
**Key Responsibilities:**
+ Craft business goals aligned marketing plan for the assigned product/service offering
+ Develop messaging and positioning for the product/service offering to drive competitive differentiation
+ Collaborate with offering leaders to create high quality, impactful marketing and communications content including service overview presentations, battlecards, success stories, point of view papers, blogs, newsletters, social promotions, video storyboards, sales enablement and more
+ Simplify the technical positioning of the product/service into key market messages and sales tools prior to the launch of a new product/service.
+ Develop digital content for the global and regional websites aligned to the product/service positioning
+ Work with the regional business leaders to determine the appropriate marketing programs to build the sales pipeline for the assigned service/product
+ Influence the development of marketing programs, initiatives and campaigns to drive awareness, interest and demand for the product.
+ Develop appropriate targeted messages to drive service and solution positioning, increase sales and enhance market share.
+ Monitor and improve marketing's content/asset life cycle.
+ Evaluate and adjust marketing, branding and communications strategies to respond to changing market trends and competitive dynamics.
+ Track and monitor the success of the program on a scorecard or dashboard that reflects the associated metrics.
**Skills Required**
+ Advanced leadership collaboration and engagement skills to effectively interact with senior level stakeholders.
+ Excellent business and commercial acumen.
+ Excellent interpersonal skills to drive collaboration for campaigns, value propositions and marketing messages.
+ Excellent verbal and written communications skills
+ Strategic thinking ability to be able to think longer term impacts of marketing programs.
+ Advanced ability to present information in a clear, concise manner.
+ Effective communicator with strong personal skills with global counterparts
+ Must be organized, enthusiastic, results-oriented, innovative and able to deal with ambiguity and tight deadlines while working effectively in a team environment.
+ Ability to work with and manage many projects within the required deadlines.
+ Strong understanding of digital and key social media platforms - web, email, Twitter, LinkedIn, etc.
+ Strong core consulting skills - i.e. secondary research, presentation, including logical structuring and storytelling,
+ Self-motivated, innovative, and strong team player
**Academic Qualifications And Professional Experience**
+ Post Graduate degree in Marketing, Communications, Advertising preferred
+ Work experience: 12+ years working in a B2B IT services firm
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
**What you'll be doing**
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
**Key Roles and Responsibilities:**
+ Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
+ Perform necessary checks, apply monitoring tools and respond to alerts
+ Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
+ Assist in analyzing, assigning, and escalating support calls
+ Investigate third line support calls assigned and identify the root cause of incidents and problems
+ Report and escalate issues to 3rd party vendors if necessary
+ Provide onsite technical support to clients and provide field engineering services to clients
+ Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
+ Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
+ Proactively identify opportunities for work optimization including opportunities for automation of work
**Knowledge, Skills, and Attributes:**
+ Ability to communicate and work across different cultures and social groups
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
+ Ability to maintain a positive outlook at work
+ Ability to work well in a pressurized environment
+ Ability to work hard and put in longer hours when it is necessary
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
+ Ability to adapt to changing circumstances
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic Qualifications**
+ Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
**Required Experience:**
+ Demonstrated work experience
+ Demonstrated experience required in Engineering function within a medium to large ICT organization
+ Demonstrated experience of Managed Services
+ Demonstrated working knowledge of ITIL processes
+ Demonstrated experience working with vendors and/or 3rd parties
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Provides telephonic or chat support to clients when required.
+ Schedules maintenance activity windows for patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Updates existing knowledge articles or create new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate's qualification for the role.
**Required Experience:**
+ Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.).
+ Working knowledge of ITIL processes.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioural skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
+ Additional skills proficiency such as (but not limited to) -
+ Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ CCNP or equivalent certification.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level knowledge in ticketing tools preferably Service Now.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Roles and Responsibilities:**
+ Proactively monitors the work queues
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
+ Updates tickets with resolution tasks performed
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
+ Captures all required and relevant information for immediate resolution
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
+ Communicates with other teams and clients for extending support
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record
+ Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
+ Works with automation teams for effort optimization and automating routine tasks
+ Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
+ Identifies problems and errors before they impact a client's service
+ Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
+ Leads and manages all initial client escalation for operational issues
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
+ Ensures all changes are carried out with proper change approvals
+ Plans and executes approved maintenance activities
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
+ May also contribute to / support on project work as and when required
+ May work on implementing and delivering Disaster Recovery functions and tests
**Knowledge, Skills and Attributes:**
+ Ability to communicate and work across different cultures and social groups
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
+ Ability to maintain a positive outlook at work
+ Ability to work well in a pressurized environment
+ Ability to work hard and put in longer hours when it is necessary
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
+ Ability to adapt to changing circumstances
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
+ Certifications relevant to services supported. Certifications carry additional weightage on the candidate's qualification for the role
+ CCNA certification in must, CCNP in Security or PCNSE certification is good to have.
**Required Experience:**
+ Moderate level years of relevant managed services experience handling Security Infrastructure
+ Moderate level knowledge in ticketing tools preferably Service Now
+ Moderate level working knowledge of ITIL processes
+ Moderate level experience working with vendors and/or 3rd parties
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of the system. Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
**What you'll be doing**
The primary responsibility of the Database Administrator is to ensure the performance, integrity and security of databases and processes. Individuals in this position contribute to the design of both back-end organisation of data and front-end accessibility for end-users.
Database Administrators work closely with Change Control, Release Management, Asset and Configuration Management and Capacity and Availability Management to establish the needs of users, monitoring user access and security. They assist in controlling access to databases environments through permissions and privileges.
**Key role and responsibilities:**
+ Assist with refining the logical design of the database to enable the translation into a specific data model
+ Assist with the mapping out of the conceptual design for a planned database
+ Participate in the writing of database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
+ Create, test and execute data management languages
+ Monitor the performance and manage the parameters of the database to ensur the execution of speedy query responses
+ Monitor production databases regularly or respond to any database issues by bringing down the database or taking the database offline
+ Proactively support the development of database utilities and automated reporting.
+ Set up data sharing and disk partitioning
+ Enable front-end users to access data concurrently in a way or form that suits their particular needs
+ Work closely with the Change Control and Release Management functions to commission and install new applications and customising existing applications in order to make them fit for purpose
+ Apply the patches and upgrade the database as required by the design team
+ Communicate regularly with technical, applications and operational employees to ensure database integrity and security
+ Maintain data standards in accordance with business requirements, NTT policies and the data protection legislation
+ Work in accordance with the security information requirements and procedures of the company.
+ Perform installation, configuration and maintenance of database management systems and related software within the context of a database administration plan
**Knowledge, skills and attributes**
+ Working knowledge of data encryption techniques and database querying and management tools
+ Ability to manage multiple projects concurrently while maintaining a high level of attention to detail on each project
+ Ability to learn new technologies as needed to provide the best solutions to all stakeholders
+ Strong problem analysis skills to include the use of mathematical concepts to validate results
+ Strong analytical mind and business acumen
+ Ability to collect, organise, disseminate and present significant amounts of information
+ Ability to communicate complex IT information in simplified form depending on the target audience
+ Sound understanding of the principles of data architecture and data services
+ Solid knowledge of relational database design and administration
+ Knowledge of application development lifecycle and data access layers
+ Demonstrate the ability to plan and organise
+ Problem-solving aptitude
+ Excellent problem solving and troubleshooting skills
+ Highly process orientated with great documentation skills
+ Strong analytical skills related to working with unstructured datasets
+ Ability to manipulate, process and extract value from large, disconnected datasets
+ Ability to work under pressure and meet deadlines
+ Solid understanding of database design principles
+ Ability to manage multiple database and application services in a highly complex integrated environment
+ Ability to maintain data integrity of databases
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in computer science, engineering, information technology or relevant field
+ Relevant certification, such as MCSE DBA, oracles associate or equivalent
+ Relevant ITIL certification required
**Experience required:**
+ Proven experience working as a Database Administrator
+ Demonstrated experience with database backup and recovery best practices
+ Demonstrated experience running and creating health assessment reports
+ Demonstrated experience working with suppliers to deliver solutions
+ Demonstrated experience in Oracle Enterprise
+ Demonstrated experience in Microsoft SQL Server
+ Demonstrated experience managing databases
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Roles and Responsibilities:**
+ Proactively monitors the work queues
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
+ Updates tickets with resolution tasks performed
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
+ Captures all required and relevant information for immediate resolution
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
+ Communicates with other teams and clients for extending support
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record
+ Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
+ Works with automation teams for effort optimization and automating routine tasks
+ Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
+ Identifies problems and errors before they impact a client's service
+ Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
+ Leads and manages all initial client escalation for operational issues
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
+ Ensures all changes are carried out with proper change approvals
+ Plans and executes approved maintenance activities
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
+ May also contribute to / support on project work as and when required
+ May work on implementing and delivering Disaster Recovery functions and tests
**Knowledge, Skills and Attributes:**
+ Ability to communicate and work across different cultures and social groups
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
+ Ability to maintain a positive outlook at work
+ Ability to work well in a pressurized environment
+ Ability to work hard and put in longer hours when it is necessary
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
+ Ability to adapt to changing circumstances
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
+ Certifications relevant to services supported. Certifications carry additional weightage on the candidate's qualification for the role
+ CCNA certification in must, CCNP in Security or PCNSE certification is good to have.
**Required Experience:**
+ Moderate level years of relevant managed services experience handling Security Infrastructure
+ Moderate level knowledge in ticketing tools preferably Service Now
+ Moderate level working knowledge of ITIL processes
+ Moderate level experience working with vendors and/or 3rd parties
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
+ Additional skills proficiency such as (but not limited to):
+ Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ CCNA or equivalent certification.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.