What Jobs are available in Dewas?

**DESCRIPTION**
**Job Summary:**
**On-Site Role**
The On-Site Service Technician - Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.
**Key Responsibilities:**
+ Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
+ Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
+ Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
+ Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
+ Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
+ Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
+ Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
+ Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
+ Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
+ Participate in technical training programs aligned with role requirements.
**RESPONSIBILITIES**
**Core Competencies:**
+ **Communicates Effectively** - Delivers clear, concise information to various audiences.
+ **Customer Focus** - Builds strong customer relationships and delivers tailored solutions.
+ **Develops Talent** - Supports development goals of colleagues and service partners.
+ **Manages Complexity** - Solves problems using sound judgment and information analysis.
+ **Self-Development** - Proactively seeks growth opportunities and technical development.
+ **Health and Safety Fundamentals** - Models safe practices to contribute to a hazard-free workplace.
+ **Values Differences** - Appreciates diverse backgrounds, perspectives, and experiences.
**Technical Competencies:**
+ **Diagnostics Application** - Applies guided workflows and diagnostic tools to isolate and repair faults.
+ **Electronic Service Tool Application** - Uses software and hardware tools to service or troubleshoot equipment.
+ **Engine Systems Interactions** - Analyzes interdependent engine systems for accurate fault resolution.
+ **Product Repair and Maintenance** - Performs disassembly, repair, and reassembly of mechanical and electrical systems.
+ **Service Documentation** - Accurately captures service actions, parts used, and diagnostics performed.
+ **Technical Escalation** - Uses systems and expert support to resolve complex service issues.
**Education, Licenses, and Certifications:**
+ Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution.
+ Apprentice Certified Power Generation or Engine Technician (Preferred).
+ Relevant electrical certification (Optional).
+ Valid local driving license (Mandatory).
+ Additional licensing may be required based on local regulations and export control compliance.
**QUALIFICATIONS**
**Skills and Experience:**
+ Basic to intermediate experience in field service, preferably within engine or power generation domains.
+ Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems.
+ Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently.
+ Prior involvement in technical training, customer service support, warranty disposition, and field failure handling.
+ Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR).
+ High voltage/low voltage system handling experience is an added advantage.
**Additional Notes:**
+ This position may require travel to customer locations and occasionally extended hours based on operational needs.
+ Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Technician
**ReqID**
**Relocation Package** Yes