3,459 Jobs in Diamond Harbour
Operator
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About us:
With more than 100 years of alumina expertise, Almatis is the world’s leader in the development, manufacture and supply of premium alumina and alumina-based products.
Almatis is both a global and fully integrated producer, serving our customers from fourteen strategically located sales, research and manufacturing sites.
Our employees strive to exceed customers’ expectations through industry leading customer service, technical support and manufacturing excellence. We implement leading technologies and continuous improvement programs, which have established Almatis products as the benchmark for quality and consistency.
For our Operations team in Falta, we are looking for an enthusiastic and driven Operator.
About job:
- Operating, monitoring, controlling, and adjusting all equipment in the production process based on measurements or analysis of the product specifications.
- Strict compliance to SOP, SOC, EHS procedures and administrative guidelines
- Intervening when process disturbances in the production process occur and in consultation with Supervisor/ Manager to determine whether the production process needs to be stopped for reasons of safety or process/ product specification deviation.
- Stopping and starting of installations
- Troubleshooting small failures of machines and installations or invocation of R&M, in consultation with the Supervisor/ Manager as and when required.
- Packaging of product in bags, weighing and shrink/ stretch wrapping and placing packaged products with a forklift in the designated warehouse locations.
- Perform standardized product, process analysis, and monitor results, such that timely adjustment of the production process will take place.
- This includes taking of samples compare the results of the laboratory with the specifications Deciding on the adjustments in the process within defined authorization.
- Reviewing with Supervisor/ Manager to get timely and safe maintenance or repairs to machinery and installations.
- Identifying and reporting (future) malfunctions
- Documenting of production information for the shift reporting, so that colleagues are informed regarding the production, analysis etc. and technical failure of installations.
- Observance of operating, environmental, health and safety regulations, housekeeping of equipment and work area. Being a role model to other team members.
- Ensure good housekeeping of operating area and self-involvement in housekeeping
About you:
- Diploma or equivalent qualification in Chemical Engineering/B. Sc with Chemistry as main subject.
- 5-7 years of applicable experience, preferably in midsized similar industries. Proven track record and a minimum of 3 years of experience in production process at plant level.
- Working knowledge of SAP.
Functional Support Manager
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Role : Functional Support Manager
Location: Haldia, Kolkata, West Bengal
Required Academics: Bachelor’s degree in Business Administration, Commerce, or a related fields with Supply chain specialization. Master Degree preferred
Experience : 5-7 years of experience in customer support or related roles,
Budget: 9 LPA
Key Responsibilities:
Adequate experience in TMS and SAP and exposure in plant operation or any transformational projects
1. Execution Leadership:
● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.ai platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
● Execute strategies to improve service delivery and resolution timelines.
● Ensure support activities are in line with broader business goals.
2. Client Engagement:
● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
● Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements.
● Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests.
● Identify and mitigate potential risks to enhance customer satisfaction while ensuring operational efficiency.
● Collaborate with leadership to align support efforts with organizational goals, generate leads for upselling, and manage customer contracts for retention and revenue maximization.
● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies.
3. Team Collaboration & Management:
● Lead, Mentor & Manage the customer support team, fostering a collaborative and innovative culture ensuring that they have the resources and support needed to execute their roles effectively.
● Allocate resources efficiently across the Customer Support Teams to meet project demands.
● Develop backup plans for each customer support team member to ensure seamless support continuity for customers
● Implement Rewards & Recognition to boost the employee performance & recognition
4. Performance Metrics:
● Monitor key performance indicators (KPIs) and metrics to assess self & team performance, customer satisfaction, and operational efficiency in line with Business objectives & company goals.
● Ensure adherence to timelines against the planned deliveries & adherence to agreed service level agreements (SLAs) with Customers
● Track and report on the percentage of on-time project rollouts. Ensure tasks are completed within planned timelines.
● Analyse and drive innovative strategies to continuously improve CSAT and NPS score.
5. Process Improvement & Technology Adoption:
● Identify & Implement areas for process improvement and implement best practices to enhance service delivery and customer experience.
● Spearhead initiatives aimed at optimizing internal processes to enhance customer satisfaction through proactive and preventive approach.
● Identify potential risks in support engagements and develop mitigation plans.
● Implement & utilize technology tools, to effectively meet the needs of both the team and customers
Stay updated on emerging technology tools (like Jira, MS Projects, MS Visio, Team Nest, etc.,
6. Cross-Functional Collaboration & Reporting :
● Prepare and present comprehensive reports to senior leadership on customer support performance, including risks, mitigation strategies, and opportunities for improvement.
● Liaise & collaborate with cross-functional department teams to resolve customer escalations, process gaps and issues as required for Tickets and Change Requests to ensure the mandated KPI agreements are fulfilled.
● Provide regular updates and metrics to management.
● Ensure compliance with data privacy and security.
7. Training & Development:
● Participate in regular training programs & Implement learnings to enhance self & team members’ skills for delivering exceptional support, while ensuring strong operational effectiveness and seamless coordination across support teams
● Drive initiatives for knowledge base, training and development to enable reduction in the number of tickets and efficient ticket handling.
● Participate in initiatives for training and knowledge sharing to reduce ticket volumes.
Oversee the creation, management, and continuous improvement of user manuals and standard operating procedures (SOPs) for customers, ensuring they align with configurations and business requirements.
8. Technical Understanding / Skills required
● In-Depth Customer Support Expertise: Strong understanding of customer support metrics and tools, including CRM software and ticketing systems, with the ability to leverage them for strategic improvement.
● Proven Track Record in Enhancing Customer Satisfaction: Demonstrated history of successfully improving customer satisfaction scores and elevating team performance through effective leadership.
● Team Leadership and Motivation: Proven ability to lead, inspire, and motivate teams towards common goals.
● Exceptional Communication and Interpersonal Skills: Strong ability to build and maintain relationships with customers, stakeholders, and team members, facilitating collaboration and trust.
● Advanced Analytical and Problem-Solving Skills: Robust analytical abilities with a data-driven approach to decision-making, enabling effective problem resolution and process optimization.
● Proficiency in MS Office Suite: Expertise in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, with advanced skills for reporting and data visualization.
● Data Analysis and Presentation Expertise: Ability to utilize advanced features in MS Office for in-depth data analysis and compelling visual presentations that drive strategic initiatives.
● Adaptability in Fast-Paced Environments: Proven ability to thrive in dynamic settings while managing multiple priorities and meeting deadlines effectively.
● Strong Integrity and Ethical Standards: Commitment to upholding high ethical standards in all customer interactions and decision-making processes.
● Proactive Leadership and Self-Motivation: Demonstrates high levels of initiative, ownership, and accountability in driving team success and operational excellence.
● Autonomous Work Capability: Ability to work independently and effectively. Manage tasks in a remote environment & travel as needed to client locations for discussions & trainings.
● Supply Chain Knowledge with SaaS Experience: Comprehensive understanding of supply chain processes, with preferred experience in SaaS products to enhance functional support
Send your CV to stating subject ‘Applying for the post of Functional Support Manager’
PF Quality Control
Posted today
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Job Description
Position title: PF Quality Control
Designation: Officer/ Senior Officer/ Assistant Manager
Location: Tadipatri, Andhra Pradesh
Experience: 5 Years and above in Cement Industry
Qualification: B.Tech (Chemical Engineering) / Diploma in Chemical / B.Sc (Chemistry)
Key Responsibilities:
Lead shift operations for Kiln & Coal Mill as Shift In-Charge
Drive plant optimization and stabilization initiatives
Manage daily production booking and reporting
Plan and execute shutdown activities efficiently
Troubleshoot operational issues and ensure smooth functioning
Support production planning and budgeting processes
Required Skills:
Hands-on experience in cement plant operations (Kiln, Coal Mill, Raw Mill, Cement Mill)
Strong technical knowledge of equipment and process control
Expertise in shutdown planning and site troubleshooting
SAP HR Webdynpro Developer
Posted today
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Job Description
We are seeking 7+ years of experience as a SAP HR Webdynpro Developer to join our dynamic team. In this role, you will be responsible for requirement gathering, designing, developing, and maintaining SAP HR applications using Webdynpro technology and ABAP. You will collaborate closely with end-users to understand requirements and translate them into technical solutions.
Responsibilities:
Requirement gathering, Design, develop, and deploy SAP HR & ESS/MSS portal applications using Webdynpro ABAP.
Customize existing applications to meet changing business needs.
Work closely with end-user teams to understand requirements and provide technical solutions.
Perform unit testing and support integration testing for SAP HR modules.
Troubleshoot and resolve issues in a timely manner.
Provide technical documentation and user training as needed.
Stay updated with SAP technologies and recommend improvements to existing systems.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as a SAP HR Webdynpro Developer or similar role.
Strong proficiency in ABAP programming language and SAP modules (HR, Personal Administration, Payroll, Time Management, Performance Management etc.,).
Hands-on experience with Webdynpro ABAP development and UI design.
Excellent understanding of SAP HR processes and best practices.
Ability to work independently and as part of a team in a fast-paced environment.
Strong analytical and problem-solving skills.
Effective communication skills with the ability to interact with stakeholders at all levels.
Preferred:
SAP certifications related to HR modules or Webdynpro development.
Experience with SAP Fiori or other SAP UI technologies
Civil Design Engineer
Posted today
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Job Description
- Structural Analysis and Design, Connection Design, Foundation design.
- Design, Base Plate and Anchor Bolt Design and Detailing, BOQ Preparation, Site Supervision, C
- Specialized in solar tracker (single-axis, dual-axis), ground-mount.
- Proficient in foundation design, base plate and anchor bolt detailing and structural optimization using IS and AISC standards.
- Strong knowledge of structural load calculations including dead, live, wind and earthquake loads.
- Experience in preparing BOQs, material estimates, and detailed structural drawings.
- Skilled in resolving site issues, including pile misalignment and construction ability challenges.
- Familiar with construction management, QA/QC procedures, and site supervision protocols.
- Structural design calculation and analysis of Steel & RCC structures for solar PV
- plants & infrastructure, including small buildings, transformer foundations,
- Module Mounting Structures (MMS), retaining walls, fencing & gate
- foundations, and drainage systems, Design of roads, Design of SCB & SIB
structre, CCTV, WMS, LA, SCADA towers, and communication poles structure & its foundation.
- Switchyard & Equipment Foundations & super structure: Supporting structures
for Indoor Control Room (ICR) sheds, Indoor Control Gear (ICOG) sheds, Power
- Conversion System (PCS) sheds, warehouses, and other equipment.
- Geotechnical report Studies, Hydrological report Studies for Drainage design
and stormwater management to prevent flooding, Topographical contour
- Studies for Grading, levelling, and cut-fill optimization for site preparation,
Corrosion report Studies for Assessment for material durability in underground
and above-ground structures & its calculation for corrosion rate.
Qualifications:
B. Tech (Civil)/ Diploma Civil with Experience 5 yrs to 10 yrs.
Functional Support Manager
Posted today
Job Viewed
Job Description
Location: Haldia, Kolkata, West Bengal
Required Academics: Bachelor’s degree in Business Administration, Commerce, or a related fields with Supply chain specialization. Master Degree preferred
Experience : 5-7 years of experience in customer support or related roles,
Budget: 9 LPA
Key Responsibilities:
Adequate experience in TMS and SAP and exposure in plant operation or any transformational projects
1. Execution Leadership:
● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.ai platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
● Execute strategies to improve service delivery and resolution timelines.
● Ensure support activities are in line with broader business goals.
2. Client Engagement:
● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
● Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements.
● Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests.
● Identify and mitigate potential risks to enhance customer satisfaction while ensuring operational efficiency.
● Collaborate with leadership to align support efforts with organizational goals, generate leads for upselling, and manage customer contracts for retention and revenue maximization.
● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies.
3. Team Collaboration & Management:
● Lead, Mentor & Manage the customer support team, fostering a collaborative and innovative culture ensuring that they have the resources and support needed to execute their roles effectively.
● Allocate resources efficiently across the Customer Support Teams to meet project demands.
● Develop backup plans for each customer support team member to ensure seamless support continuity for customers
● Implement Rewards & Recognition to boost the employee performance & recognition
4. Performance Metrics:
● Monitor key performance indicators (KPIs) and metrics to assess self & team performance, customer satisfaction, and operational efficiency in line with Business objectives & company goals.
● Ensure adherence to timelines against the planned deliveries & adherence to agreed service level agreements (SLAs) with Customers
● Track and report on the percentage of on-time project rollouts. Ensure tasks are completed within planned timelines.
● Analyse and drive innovative strategies to continuously improve CSAT and NPS score.
5. Process Improvement & Technology Adoption:
● Identify & Implement areas for process improvement and implement best practices to enhance service delivery and customer experience.
● Spearhead initiatives aimed at optimizing internal processes to enhance customer satisfaction through proactive and preventive approach.
● Identify potential risks in support engagements and develop mitigation plans.
● Implement & utilize technology tools, to effectively meet the needs of both the team and customers
Stay updated on emerging technology tools (like Jira, MS Projects, MS Visio, Team Nest, etc.,
6. Cross-Functional Collaboration & Reporting :
● Prepare and present comprehensive reports to senior leadership on customer support performance, including risks, mitigation strategies, and opportunities for improvement.
● Liaise & collaborate with cross-functional department teams to resolve customer escalations, process gaps and issues as required for Tickets and Change Requests to ensure the mandated KPI agreements are fulfilled.
● Provide regular updates and metrics to management.
● Ensure compliance with data privacy and security.
7. Training & Development:
● Participate in regular training programs & Implement learnings to enhance self & team members’ skills for delivering exceptional support, while ensuring strong operational effectiveness and seamless coordination across support teams
● Drive initiatives for knowledge base, training and development to enable reduction in the number of tickets and efficient ticket handling.
● Participate in initiatives for training and knowledge sharing to reduce ticket volumes.
Oversee the creation, management, and continuous improvement of user manuals and standard operating procedures (SOPs) for customers, ensuring they align with configurations and business requirements.
8. Technical Understanding / Skills required
● In-Depth Customer Support Expertise: Strong understanding of customer support metrics and tools, including CRM software and ticketing systems, with the ability to leverage them for strategic improvement.
● Proven Track Record in Enhancing Customer Satisfaction: Demonstrated history of successfully improving customer satisfaction scores and elevating team performance through effective leadership.
● Team Leadership and Motivation: Proven ability to lead, inspire, and motivate teams towards common goals.
● Exceptional Communication and Interpersonal Skills: Strong ability to build and maintain relationships with customers, stakeholders, and team members, facilitating collaboration and trust.
● Advanced Analytical and Problem-Solving Skills: Robust analytical abilities with a data-driven approach to decision-making, enabling effective problem resolution and process optimization.
● Proficiency in MS Office Suite: Expertise in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, with advanced skills for reporting and data visualization.
● Data Analysis and Presentation Expertise: Ability to utilize advanced features in MS Office for in-depth data analysis and compelling visual presentations that drive strategic initiatives.
● Adaptability in Fast-Paced Environments: Proven ability to thrive in dynamic settings while managing multiple priorities and meeting deadlines effectively.
● Strong Integrity and Ethical Standards: Commitment to upholding high ethical standards in all customer interactions and decision-making processes.
● Proactive Leadership and Self-Motivation: Demonstrates high levels of initiative, ownership, and accountability in driving team success and operational excellence.
● Autonomous Work Capability: Ability to work independently and effectively. Manage tasks in a remote environment & travel as needed to client locations for discussions & trainings.
● Supply Chain Knowledge with SaaS Experience: Comprehensive understanding of supply chain processes, with preferred experience in SaaS products to enhance functional support
Send your CV to stating subject ‘Applying for the post of Functional Support Manager’
Digital Data Analyst Specialist
Posted today
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Job Description
We are seeking a seasoned professional to spearhead data implementation and analytics efforts. The ideal candidate will possess strong expertise in GA4 implementation, along with a working knowledge of Segment.io.
Key Responsibilities- Develop and maintain accurate analytics implementations to drive business growth.
- Collaborate closely with product teams during new launches to ensure seamless integration.
- Work collaboratively with marketing teams to enable precise tracking and reporting.
- Perform rigorous quality assurance on tracking implementations.
- Support reporting needs through expert dashboard configuration.
- Proven track record in digital analytics or implementation roles.
- Strong understanding of marketing measurement and user behavior analytics.
- High attention to detail with a structured QA mindset.
- Minimum 5 years of experience in the field.
This role offers the opportunity to work on high-impact projects, develop expertise in emerging technologies, and contribute to driving business success.
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Artificial Intelligence Developer
Posted today
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Job Description
As a cutting-edge technologist, you'll create intelligent systems that empower experts to automate complex tasks.
This is a role for innovators who want to tackle real-world challenges and craft AI solutions trusted by businesses.
- Develop High-Performance Solutions: Design and implement products that leverage the capabilities of large language models.
- Optimize Search and Retrieval-Augmented Generation: Develop and refine our data indexing, ranking, and query processing systems for high-performance Search and Retrieval-Augmented Generation.
- Evaluate AI Performance: Create robust frameworks to assess the performance of our agents, Retrieval-Augmented Generation systems, and various large language models.
We adopt a polyglot approach to working with large language models, emphasizing open-source models for workloads.
Holding Company Specialist
Posted today
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Job Description
Business Development Expert
Elevate Your Career by Establishing Holding Companies in a Trusted Jurisdiction
Unlock High Earning Potential: $3,000 to 20,000+ per month (performance-based)
Collaborate with Business Owners, Founders, Professionals, and Investors in Your Region to Set Up Singapore-Based Holding Companies
Create Pre-Incorporation Sandbox Businesses, Structure Shareholders and Directors, Sign Early LOIs and Prepare Agreements, and Formalise Holding Companies with Full Digital and Advisory Support
- Introduce a Minimum of 3 Qualified Stakeholders per Month to Explore Singapore Structures
- Guide Leads from Your Network into Onboarding Discussions or Sandbox Creation
- Follow Up with Prospects, Share Proposals, and Close Deals
- Attend Weekly Training Sessions and Advisory Townhalls
- Provide 1-on-1 Guidance to Clients Alongside Our Singapore-Based Team
- Grow Your Own Book of Business and Build a Repeatable Referral Network
Enjoy Top-Tier Commission Payouts (25%–30%) on Services and Annual Plans, Structured Onboarding Training, Sales Scripts, Live Support, and Access to Proprietary Tools like Our Sandbox, Document Engine, and AI Prompts
Join a Global Team of Cross-Border Advisors with Access to Verified Deal Flow and a Real Path to Build a Six-Figure Advisory Business from Your Region
Residential Construction Technical Drawing Specialist
Posted today
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Job Description
This is a full-time remote role for a Technical Drawing Specialist . The specialist will be responsible for creating detailed technical drawings and plans for residential construction projects.
Main Responsibilities:- Create detailed technical drawings and plans for residential construction projects
- Ensure accuracy and attention to detail in all drawings and plans
- Collaborate with architects, engineers, subcontractors, and suppliers to ensure successful project execution
- Maintain knowledge of NCC building codes and regulations
- Develop and implement efficient drawing and planning processes
- Proficiency in Revit
- Experience in creating technical drawings and plans for residential construction projects
- Knowledge of NCC building codes and regulations
- Strong attention to detail and accuracy
- Excellent communication and teamwork skills
- Ability to work in a fast-paced environment
- Degree or certification in Drafting, Architecture, or a related field
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- Competitive compensation and benefits package