14,185 Jobs in Panvel

**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** Courtyard by Marriott Navi Mumbai, Sector 7 Next to Gate No-5 D.Y. Patil Stadium, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's customer service standards and property's brand standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Creates contracts as required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
BizOps Engineer I
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.
Responsibilities
● Participate in 24x7 shifts.
● Monitor the stability of our infrastructure with various tools.
● Handle incident response, troubleshooting and fix for various servers/services.
● Handle escalations as per policies/procedures.
● Communicate clearly on tickets, phone calls made to the teams about various issues.
● Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
● Exhibit a sense of urgency to resolve issues.
● Ensure SLAs and Operational standards are met.
● Contribute to operations runbooks and documentation.
● Ensure smooth handoffs between shifts.
● Prepare daily, weekly, and monthly reports.
Skills
● Strong analytical skills and a desire to learn new concepts and technologies and apply them.
● Strong attitude to take ownership and responsibility for the production servers/services.
● Familiar with supporting a production application and incident management.
● Understanding of infrastructure and application performance monitoring tools.
● AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.
● Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.
● Good to have experience on monitoring tools like Dynatrace, Splunk
● Good to have knowledge of Docker and Kubernetes
● Good to have knowledge of scripting languages.
● Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Technician, Customer Technical Services
Overview:
The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detail-an individual unafraid of navigating complex challenges. We're in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving. The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support.
Role:
- Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services training within a 24/7 operational framework.
- Leverage expertise in scripting, XML, databases, task management, and web applications to devise improved approaches for resolving customer issues.
- Possess a deep understanding of platform and API features and capabilities, effectively communicating these to clients.
- Demonstrate agility in identifying potential solutions and providing practical guidance during technical troubleshooting and Q&A sessions with clients.
- Establish and nurture trusting relationships with customers, developers, engineers, and business partners.
- Champion the resolution of issues in alignment with SLAs and KPIs.
- Employ exceptional troubleshooting skills to collaboratively work with internal team members in issue resolution, thereby bolstering customer satisfaction.
All About You:
The ideal candidate for this position should:
- Possess prior experience in one or more customer-facing, service/support roles with a history of close interaction with customers.
- Exhibit comfort in independent troubleshooting and problem-solving.
- Demonstrate the ability to collaborate effectively with both internal and external stakeholders in issue resolution.
- Display strong written and verbal communication skills, including the capacity to convey information professionally in a highly technical environment.
- Be adept at assimilating technical concepts and skilled at presenting technical issues succinctly and clearly to a non-technical audience.
- Possess previous exposure to API structures, SaaS service implementations, databases like SQL, and other Web service technologies in SaaS Models (Desirable).
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Data Scientist
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Finicity, a Mastercard company, is leading the Open Banking Initiative to increase the Financial Health of consumers and businesses. The Data Science and Analytics team is looking for a Senior Data Scientist. The Data Science team works on Intelligent Decisioning; Financial Certainty; Attribute, Feature, and Entity Resolution; Verification Solutions and much more. Join our team to make an impact across all sectors of the economy by consistently innovating and problem-solving. The ideal candidate is passionate about leveraging data to provide high quality customer solutions. Also, the candidate is a strong technical leader who is extremely motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
Plan and direct data science / machine learning projects within the team.
Design and implement machine learning models for a number of financial applications including but not limited to: Transaction Classification, Temporal Analysis, Risk modeling from structured and unstructured data.
Measure, validate, implement, monitor and improve performance of both internal and external facing machine learning models.
Propose creative solutions to existing challenges that are new to the company, the financial industry and to data science.
Present technical problems and findings to business leaders internally and to clients succinctly and clearly.
Leverage best practices in machine learning and data engineering to develop scalable solutions.
Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
Be a strong, confident, and excellent writer and speaker, able to communicate your analysis, vision and roadmap effectively to a wide variety of stakeholders
All about you:
4-7 years in data science/ machine learning model development and deployments
Exposure to financial transactional structured and unstructured data, transaction classification, risk evaluation and credit risk modeling is a plus.
A strong understanding of NLP, Statistical Modeling, Visualization and advanced Data Science techniques/methods.
Gain insights from text, including non-language tokens and use the thought process of annotations in text analysis.
Solve problems that are new to the company, the financial industry and to data science
SQL / Database experience is preferred
Experience with Kubernetes, Containers, Docker, REST APIs, Event Streams or other delivery mechanisms.
Familiarity with relevant technologies (e.g. TensorFlow, Python, Sklearn, Pandas, etc.).
Strong desire to collaborate and ability to come up with creative solutions.
Additional Finance and FinTech experience preferred.
Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, Mathematics, Statistics. M.S preferred
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**JD (Tech Stack): .NET**
**Positions: 2-3**
**Year of Exp.- 10-12 Years**
**Responsibilities:**
+ Develop through modern Agile development methodologies intuitive, easy-to-use software in collaboration with the development team, product owners, project managers, business analysts, UX designers, quality assurance and business users across the organization.
+ Perform full-stack application development using advanced expertise in OO programming & design patterns.
+ Deliver reusable and shared UI components, advanced scripting solutions, and implementations of complex business applications.
+ Take ownership of assigned application development tasks with minimal guidance.
+ Follow best practices for test-driven development and QA automation integration.
+ Provide modern and performant solutions for large-scale applications.
**Must Have Skills:**
+ 8+ years of experience in C#/.NET development and SQL Server database development.
+ Design, develop, and test software solutions that adhere to best practices and patterns for software development.
+ Hands-on experience in developing desktop (WinForms) /web applications using .net core technologies.
+ Experience in building REST APIs/Micro Services.
+ Expert level experience with writing and optimizing SQL queries/stored procedures.
+ Application performance optimization.
+ Design and develop reports using Microsoft SSRS.
+ Work with modern source control systems to manage code changes and maintain version control (GitHub, TFS etc.).
+ Design and develop distributed and disconnected enterprise applications.
+ Able to work competitively and creatively in a fast-paced environment.
**Good to have skills:**
+ Azure Cloud (Repos, CI/CD pipelines).
+ Understand data models such as HL7, FHIR, XML, JSON, XSLT, and their application to software development.
+ Experience in WinForms 3rd party tools (Telerik, DevExpress etc.).
+ Windows services development and deployment.
+ Experience with messaging services like SQS, Kafka, IBM MQ, or ActiveMQ.
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .

ABOUT UNILEVER:
Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you
Here is how your day at Unilever would look like:
MAIN JOB PURPOSE:
The Key Account Executive - PRO would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
JOB SUMMARY (JOB DESCRIPTION)
+ Minimum 3 + years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
+ Achieve sales targets through personal selling (visiting market) and driving RS system.
+ Analyse how to improve the competitive position in the market through improved customer service.
+ Negotiate with his RS and develop his people on managing customers to obtain more business.
+ Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
+ Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
+ Within budget limits for brand activities organize promotion activities in consultation with the superiors.
KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)
+ Required a Minimum Fulltime Graduation
+ Minimum 2 years of Experience in Channel Sales.
+ Excellent in ROI Calculations & RS Distribution Management
+ Should be well-versed with RS appointment & Sales Planning
+ Conducting promotional activities & execution
+ Decent Communication in English and Local language is desired
#LI-Remote
Job Category: Customer Development
Job Type: Full time
Industry:

Req ID: R- Function: Customer DevelopmentJob Title: Territory Sales OfficerLocation: Anywhere in Gujarat
ABOUT UNILEVER:
Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.
Here is how your day at Unilever would look like:
MAIN JOB PURPOSE:
The Territory Sales Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
JOB SUMMARY (JOB DESCRIPTION):
+ Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
+ Achieve sales targets through personal selling (visiting market) and driving RS system.
+ Analyse how to improve the competitive position in the market through improved customer service.
+ Negotiate with his RS and develop his people on managing customers to obtain more business.
+ Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
+ Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
+ Within budget limits for brand activities organize promotion activities in consultation with the superiors.
KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS):
+ Required a Minimum Fulltime Graduation.
+ Minimum 2 years of Experience in Channel Sales.
+ Excellent in ROI Calculations & RS Distribution Management.
+ Should be well-versed with RS appointment & Sales Planning.
+ Conducting promotional activities & execution.
+ Decent Communication in English and Local language is desired.
"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding."
#LI-Remote
Job Category: Customer Development
Job Type: Full time
Industry:

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Marriott Executive Apartments Navi Mumbai, D-33 TTC Area, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Marriott Executive Apartments Navi Mumbai, D-33 TTC Area, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.