34,193 Jobs in Tirwa
Managed Services Client Delivery Manager
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted 19 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.
The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Advanced understanding of managed services, including infrastructure, cloud, security, and support
+ Advanced proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Advanced familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail.
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Advanced demonstrated experience in a managed services and/or support services environment.
+ Advanced demonstrated experience in managed services - service delivery and client management.
+ Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Advanced demonstrated experience in monitoring contract performance.
+ Advanced demonstrated experience in managing service delivery projects for clients.
+ Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.
The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Advanced understanding of managed services, including infrastructure, cloud, security, and support
+ Advanced proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Advanced familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail.
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Advanced demonstrated experience in a managed services and/or support services environment.
+ Advanced demonstrated experience in managed services - service delivery and client management.
+ Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Advanced demonstrated experience in monitoring contract performance.
+ Advanced demonstrated experience in managing service delivery projects for clients.
+ Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Senior Associate Networking Technical Services Systems Integration Specialist
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted 19 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
**What you'll be doing**
**Key Responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
+ Compiles and maintains project administration (Time Capture and feedback to stakeholders)
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Developing fundamental project and administration ability.
+ Developing understanding and appreciation of technical design principles and compute layers.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Display a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
**Academic Qualification and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
**Required Experience:**
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
**What you'll be doing**
**Key Responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
+ Compiles and maintains project administration (Time Capture and feedback to stakeholders)
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Developing fundamental project and administration ability.
+ Developing understanding and appreciation of technical design principles and compute layers.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Display a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
**Academic Qualification and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
**Required Experience:**
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
1
WFM Manager
Gurugram, Uttar Pradesh
Concentrix
Posted 19 days ago
Job Viewed
Job Description
Job Title:
WFM Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy.
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Company's financial performance are met
- Partners with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Leads the development of forecasts, resource plans, and schedules for new programs
**Key skills and knowledge:**
- Associate's degree in related field with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience) preferred
- Experience with forecasting, capacity planning and scheduling software tools
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to team members
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
**Education:-**
+ Graduate in any discipline is essential
**Disclaimer:-**
+ 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ (GST)
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
WFM Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy.
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Company's financial performance are met
- Partners with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Leads the development of forecasts, resource plans, and schedules for new programs
**Key skills and knowledge:**
- Associate's degree in related field with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience) preferred
- Experience with forecasting, capacity planning and scheduling software tools
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to team members
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
**Education:-**
+ Graduate in any discipline is essential
**Disclaimer:-**
+ 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ (GST)
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Sr. Cluster Manager , Quick Commerce
Gurugram, Uttar Pradesh
Amazon
Posted 19 days ago
Job Viewed
Job Description
Description
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Cluster Manager - Quick Commerce, Project Tez
Gurugram, Uttar Pradesh
Amazon
Posted 19 days ago
Job Viewed
Job Description
Description
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Senior Principal TAM, Oracle SaaS
Gurugram, Uttar Pradesh
Oracle
Posted 19 days ago
Job Viewed
Job Description
**Job Description**
SCOPE:
+ Manage service delivery activities for customer's diversified set of Oracle SaaS Products deployed on Cloud
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources.
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
+ Work on improvement initiatives as required
ACCOUNTABILITIES
+ Review existing services & contracts and understand the scope thoroughly.
+ Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
+ Deliver regular business and operational reviews to key business stakeholders.
+ Implement Service Improvement policy and processes.
+ Manage and co-ordinate changes in customer environments per customer strategy.
- - Provide leadership, motivation and direction
Career Level - IC5
**Responsibilities**
Responsibilities
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good functional understanding on Oracle SaaS - ERP SCM Modules
+ Experience with implementation and support of Oracle SaaS ERP/ SCM Applications, including at least 2 full cycle projects
+ Experience conducting a project management in cloud-based (Oracle SaaS) technology
+ Hands-on Oracle SaaS SCM /ERP implementation experience
+ Effectively manages scope and customer expectations on individual assignments
+ Follows through on all assignments and takes ownership of client issues
+ Coordinate with Product Manager and business partner to model, design, and build business solutions.
+ Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
+ Strong project management experience; PMP is desirable
+ Should have a strong customer management skill
+ Excellent team player, willing to learn new technologies & problem-solving skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
+ Strong organization skills, detail oriented & communication skills
+ University degree, with post graduate technical or management qualifications or other relevant experience.
▪ Fusion ERP / SCM Certification preferred
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
SCOPE:
+ Manage service delivery activities for customer's diversified set of Oracle SaaS Products deployed on Cloud
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources.
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
+ Work on improvement initiatives as required
ACCOUNTABILITIES
+ Review existing services & contracts and understand the scope thoroughly.
+ Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
+ Deliver regular business and operational reviews to key business stakeholders.
+ Implement Service Improvement policy and processes.
+ Manage and co-ordinate changes in customer environments per customer strategy.
- - Provide leadership, motivation and direction
Career Level - IC5
**Responsibilities**
Responsibilities
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good functional understanding on Oracle SaaS - ERP SCM Modules
+ Experience with implementation and support of Oracle SaaS ERP/ SCM Applications, including at least 2 full cycle projects
+ Experience conducting a project management in cloud-based (Oracle SaaS) technology
+ Hands-on Oracle SaaS SCM /ERP implementation experience
+ Effectively manages scope and customer expectations on individual assignments
+ Follows through on all assignments and takes ownership of client issues
+ Coordinate with Product Manager and business partner to model, design, and build business solutions.
+ Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
+ Strong project management experience; PMP is desirable
+ Should have a strong customer management skill
+ Excellent team player, willing to learn new technologies & problem-solving skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
+ Strong organization skills, detail oriented & communication skills
+ University degree, with post graduate technical or management qualifications or other relevant experience.
▪ Fusion ERP / SCM Certification preferred
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
5
Operations Manager I
Gurugram, Uttar Pradesh
Concentrix
Posted 19 days ago
Job Viewed
Job Description
Job Title:
Operations Manager I
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and key responsibilities:**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Key Skills and knowledge:**
+ Must be a graduate
+ Strong verbal and written communication skills
+ Experience of working with Voice or chat or both
+ Good Presentation skills
+ Thorough knowledge of MS office/ back office
+ Excellent facilitation and people management skills.
+ Experience in direct Client interaction will be an additional advantage.
+ Should have handled bigger spans of agents ,TLs, AMs etc.
**Education:-**
+ Graduate in any discipline is essential
**Disclaimer:-**
+ 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ (GST)
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager I
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and key responsibilities:**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Key Skills and knowledge:**
+ Must be a graduate
+ Strong verbal and written communication skills
+ Experience of working with Voice or chat or both
+ Good Presentation skills
+ Thorough knowledge of MS office/ back office
+ Excellent facilitation and people management skills.
+ Experience in direct Client interaction will be an additional advantage.
+ Should have handled bigger spans of agents ,TLs, AMs etc.
**Education:-**
+ Graduate in any discipline is essential
**Disclaimer:-**
+ 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ (GST)
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Buyer, Procurement
Gurugram, Uttar Pradesh
Amazon
Posted 19 days ago
Job Viewed
Job Description
Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun
Summary:
Amazon is seeking an exceptional buyer who will represent FC Procurement Org. The Primary role of buyer is to handle procurement of shipping supplies, logistics and Inventory Management of re-usable assets for amazon owned site. The buyer will partner with internal stakeholders and vendors to develop a strong inventory management and distribution system and drive improvements in costs, efficiency, and delivery of products and services to support launch of the new distribution model. This leader will have seller business acumen, be comfortable interfacing and driving conversations with various functional teams, have a passion for developing and implementing processes in an ambiguous problem space, and be willing to roll up their sleeves to build a small programs that will significantly impact Amazon's inventory management capabilities. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully deliver results in a fast-paced and dynamic business environment.
Key job responsibilities
Procurement/Inventory Management and Logistics experience is required. Experience working in pool balancing and distribution is highly preferred. This position is responsible for procurement controller-ship and managing regional requirements.
A day in the life
Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Issue Purchase Orders (POs) for equipment and services needed for the FC
o Work with the Manager to get approvals for orders
o Manage and track ongoing orders
o Review and approve cycle counts uploaded by receivers
o Generate and analyze discrepancy reports
o Approve final counts that will be recorded in the books of accounts
o Monitor consumption rates of prep materials and other supplies
o Adjust ordering based on predicted volume changes
o Ensure adequate stock as per consumption
o Coordinate with vendors for quotes and delivery information
o Participate in Daily Deep Dive (DDD) meetings to report on procurement-related metrics
o Use procurement systems like Coupa for order management and approvals
About the team
Bachelor Degree with 1-5 years of experience in Procurement/Operations
Experience of warehouse experience is preferable
Outstanding interpersonal and coaching skills
Command over English language is must
Basic Qualifications
- Bachelor Degree with 1-5 years of experience in operations
- Experience of warehouse experience is preferable
- Outstanding interpersonal and coaching skills
- Command over English language is must
Preferred Qualifications
- A self-motivated person with the ability to motivate the associates
- Good people management skills
- Good analytical and problem solving skills
- Proficiency in MS Excel
- Experience of Amazon or similar systems
- 1-5 yrs of experience in managing a process and people as a lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun
Summary:
Amazon is seeking an exceptional buyer who will represent FC Procurement Org. The Primary role of buyer is to handle procurement of shipping supplies, logistics and Inventory Management of re-usable assets for amazon owned site. The buyer will partner with internal stakeholders and vendors to develop a strong inventory management and distribution system and drive improvements in costs, efficiency, and delivery of products and services to support launch of the new distribution model. This leader will have seller business acumen, be comfortable interfacing and driving conversations with various functional teams, have a passion for developing and implementing processes in an ambiguous problem space, and be willing to roll up their sleeves to build a small programs that will significantly impact Amazon's inventory management capabilities. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully deliver results in a fast-paced and dynamic business environment.
Key job responsibilities
Procurement/Inventory Management and Logistics experience is required. Experience working in pool balancing and distribution is highly preferred. This position is responsible for procurement controller-ship and managing regional requirements.
A day in the life
Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Issue Purchase Orders (POs) for equipment and services needed for the FC
o Work with the Manager to get approvals for orders
o Manage and track ongoing orders
o Review and approve cycle counts uploaded by receivers
o Generate and analyze discrepancy reports
o Approve final counts that will be recorded in the books of accounts
o Monitor consumption rates of prep materials and other supplies
o Adjust ordering based on predicted volume changes
o Ensure adequate stock as per consumption
o Coordinate with vendors for quotes and delivery information
o Participate in Daily Deep Dive (DDD) meetings to report on procurement-related metrics
o Use procurement systems like Coupa for order management and approvals
About the team
Bachelor Degree with 1-5 years of experience in Procurement/Operations
Experience of warehouse experience is preferable
Outstanding interpersonal and coaching skills
Command over English language is must
Basic Qualifications
- Bachelor Degree with 1-5 years of experience in operations
- Experience of warehouse experience is preferable
- Outstanding interpersonal and coaching skills
- Command over English language is must
Preferred Qualifications
- A self-motivated person with the ability to motivate the associates
- Good people management skills
- Good analytical and problem solving skills
- Proficiency in MS Excel
- Experience of Amazon or similar systems
- 1-5 yrs of experience in managing a process and people as a lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Software Development Engineer II, FGBS
Gurugram, Uttar Pradesh
Amazon
Posted 19 days ago
Job Viewed
Job Description
Description
We seek an SDE II with strong technical acumen, a proven track record in engineering large-scale software systems, and a fervor for tackling complex challenges. This position calls for a candidate who excels under pressure, is adaptable, and can take ownership of the system's success. You will be responsible for driving solutions across the entire development lifecycle, from design to coding, testing, and deployment, in a dynamic and fast-paced environment.
Key job responsibilities
The SDE II on this team will be playing a key role in solving complex problems and building innovative automated solutions for our customers. Candidate needs to have a high sense of ownership, ability to develop end to end solutions and improve customer experience. This role offers exposure to tackling scalability issues in complex process automations leveraging AWS cloud, machine learning algorithms, and distributed systems.
Ideal candidate will drive architectural and design choices, invent new features, develop distributed services, and build a scalable, service-oriented platform.
A day in the life
1. Collaborate with SDMs, TPMs and Senior Software Development Engineers (SDEs) to contribute to the technical and architectural direction of the automation delivery team.
2. Develop scalable, fault-tolerant, and highly available services/capabilities supporting our large-scale customers, streamlining the development of process automations.
3. Take a lead role in guiding and supporting junior engineers, promoting best practices in design, coding, testability, and security.
4. Encourage the adoption of new technologies and devise efficient algorithms tailored to our extensive customer base.
About the team
FinTech Workplace is a productivity platform designed to ease the process of uncovering and automating repetitive business processes. It eliminates the need for tedious 'swivel chair' work of switching between multiple, incompatible, inconsistent systems repeatedly and transforms it into a single-click experience. With Workplace, operations analysts can discover and accelerate the execution of mundane tasks, re-balance the workload, and focus on more strategic, high value work. In 2023, Workplace saved manual hours across FGBS and non FGBS teams such as Advertisement, Amazon Pay, AWS Sales and PXT. (Read more on Inside Amazon: Qualifications
- 3+ years of non-internship professional software development experience
- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We seek an SDE II with strong technical acumen, a proven track record in engineering large-scale software systems, and a fervor for tackling complex challenges. This position calls for a candidate who excels under pressure, is adaptable, and can take ownership of the system's success. You will be responsible for driving solutions across the entire development lifecycle, from design to coding, testing, and deployment, in a dynamic and fast-paced environment.
Key job responsibilities
The SDE II on this team will be playing a key role in solving complex problems and building innovative automated solutions for our customers. Candidate needs to have a high sense of ownership, ability to develop end to end solutions and improve customer experience. This role offers exposure to tackling scalability issues in complex process automations leveraging AWS cloud, machine learning algorithms, and distributed systems.
Ideal candidate will drive architectural and design choices, invent new features, develop distributed services, and build a scalable, service-oriented platform.
A day in the life
1. Collaborate with SDMs, TPMs and Senior Software Development Engineers (SDEs) to contribute to the technical and architectural direction of the automation delivery team.
2. Develop scalable, fault-tolerant, and highly available services/capabilities supporting our large-scale customers, streamlining the development of process automations.
3. Take a lead role in guiding and supporting junior engineers, promoting best practices in design, coding, testability, and security.
4. Encourage the adoption of new technologies and devise efficient algorithms tailored to our extensive customer base.
About the team
FinTech Workplace is a productivity platform designed to ease the process of uncovering and automating repetitive business processes. It eliminates the need for tedious 'swivel chair' work of switching between multiple, incompatible, inconsistent systems repeatedly and transforms it into a single-click experience. With Workplace, operations analysts can discover and accelerate the execution of mundane tasks, re-balance the workload, and focus on more strategic, high value work. In 2023, Workplace saved manual hours across FGBS and non FGBS teams such as Advertisement, Amazon Pay, AWS Sales and PXT. (Read more on Inside Amazon: Qualifications
- 3+ years of non-internship professional software development experience
- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
India Analyst III, Application Support
Gurugram, Uttar Pradesh
WM
Posted 19 days ago
Job Viewed
Job Description
**Job Posting**
**Data Scientist**
**Location:** Gurgaon
**No. of Positions:** 01
**Job Summary**
We are seeking a **Data Scientist** to join our growing organization in **Gurgaon** . This position is responsible for managing transition calls and stabilizing the process in addition to overseeing day-to-day production activities.
**Qualifications & Responsibilities**
Good analytical, problem-solving, and critical-thinking skills.
communicate and articulate complex information to technical and non-technical audiences, Data Presentation
performs data analysis and have extensive experience in time series modeling and forecasting
communicate and articulate complex information to technical and non-technical audiences.
Experience with data visualization tools (e.g., Tableau, Power BI) to present data-driven insights.
Sound decision-making skills are mandatory requirements
Experience with working as part of an integrated solutions development team to provide value to systems engineering and development for specific decision support application.
performs data analysis and have extensive experience in time series modeling and forecasting
Strong programming experience in Python and SQL.
Knowledge of large relational databases, and SQL programming.
**Qualification / Eligibility**
The applicant must meet the following criteria:
+ Bachelor's Degree or highe (accredited) in Statistics, Econometrics, Applied MathematicsComputer Science or similar area of study
+ Minimum **graduate** in any stream (Post-graduation is a plus).
+ Willing to work in **any business shift** - Fixed, Rotational, and **Night Shifts** .
+ Actively participates in **day-to-day production** and has a strong grasp of process knowledge.
+ **Detail-oriented** with a high degree of accuracy.
+ Demonstrates **role maturity** and a strong **understanding of process workflows** .
+ Proven **work experience** and exposure to key skills.
+ **Excellent communication skills** - Strong in both written and spoken communication; must be a **good listener and open to feedback** .
+ **Demonstrates self-confidence** and the ability to manage multiple priorities.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
**Data Scientist**
**Location:** Gurgaon
**No. of Positions:** 01
**Job Summary**
We are seeking a **Data Scientist** to join our growing organization in **Gurgaon** . This position is responsible for managing transition calls and stabilizing the process in addition to overseeing day-to-day production activities.
**Qualifications & Responsibilities**
Good analytical, problem-solving, and critical-thinking skills.
communicate and articulate complex information to technical and non-technical audiences, Data Presentation
performs data analysis and have extensive experience in time series modeling and forecasting
communicate and articulate complex information to technical and non-technical audiences.
Experience with data visualization tools (e.g., Tableau, Power BI) to present data-driven insights.
Sound decision-making skills are mandatory requirements
Experience with working as part of an integrated solutions development team to provide value to systems engineering and development for specific decision support application.
performs data analysis and have extensive experience in time series modeling and forecasting
Strong programming experience in Python and SQL.
Knowledge of large relational databases, and SQL programming.
**Qualification / Eligibility**
The applicant must meet the following criteria:
+ Bachelor's Degree or highe (accredited) in Statistics, Econometrics, Applied MathematicsComputer Science or similar area of study
+ Minimum **graduate** in any stream (Post-graduation is a plus).
+ Willing to work in **any business shift** - Fixed, Rotational, and **Night Shifts** .
+ Actively participates in **day-to-day production** and has a strong grasp of process knowledge.
+ **Detail-oriented** with a high degree of accuracy.
+ Demonstrates **role maturity** and a strong **understanding of process workflows** .
+ Proven **work experience** and exposure to key skills.
+ **Excellent communication skills** - Strong in both written and spoken communication; must be a **good listener and open to feedback** .
+ **Demonstrates self-confidence** and the ability to manage multiple priorities.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
This advertiser has chosen not to accept applicants from your region.
9