3 Jobs in Wellington

The Rooms Division Manager is responsible for managing the operational aspects of the Front Office, Housekeeping, Concierge, and Guest Services departments to ensure the highest standards of guest satisfaction. This role focuses on efficient room allocation, guest experience, staff supervision, and adherence to service and cleanliness standards.

• Oversee the daily operations of the Front Office and Housekeeping departments.
• Ensure smooth guest check-in/check-out processes and overall service delivery.
• Monitor room occupancy, availability, and revenue optimization in coordination with the sales and reservations team.
• Coordinate closely with Maintenance for room readiness and upkeep.

• Maintain high standards of guest service and hospitality across departments.
• Resolve guest complaints and feedback promptly and professionally.
• Review guest feedback and implement service improvements as needed.
• Promote a guest-first culture throughout the Rooms Division.

• Recruit, train, and supervise front office agents, housekeeping supervisors, and other support staff.
• Prepare duty rosters and ensure optimal staffing levels.
• Conduct regular team briefings, performance evaluations, and skill development sessions.

• Prepare departmental budgets and control operational costs.
• Monitor departmental expenses and implement cost-effective strategies.
• Ensure effective inventory control for housekeeping supplies and amenities.
• Maintain reports on occupancy, revenue, guest feedback, and staffing.

• Ensure all rooms and public areas meet cleanliness and quality standards.
• Ensure safety, hygiene, and security compliance in line with hotel and local regulations.
• Uphold brand standards and service protocols across departments.

• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Exceptional communication and interpersonal skills
• Knowledge of PMS (Property Management Systems) like Opera, IDS, or similar
• Deep understanding of front office and housekeeping operations
• Guest-centric attitude and problem-solving capabilities
• Financial acumen and budgeting skills

• Diploma in Hotel Management or Hospitality
• Minimum 57 years of experience in hotel operations, with at least 2 years in a managerial role
• Knowledge of housekeeping and front office processes
• Familiarity with hotel software systems and reporting tools

• Must be flexible to work in shifts, including weekends and holidays
• On-call availability for emergencies or guest-related concerns

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The Resto Bar Manager is responsible for overseeing the daily operations of the restaurant and bar, ensuring excellent customer service, managing staff, maintaining high standards of food and beverage quality, and maximizing profitability. The role demands strong leadership, operational knowledge, and a passion for hospitality.

1. Operations Management

• Oversee the day-to-day operations of the restaurant and bar.
• Monitor service standards and ensure high-quality food and drink offerings.
• Manage inventory and ensure optimal stock levels for bar and kitchen supplies.
• Ensure compliance with health, safety, and hygiene standards.

2. Staff Supervision

• Hire, train, schedule, and supervise restaurant and bar staff.
• Motivate and manage a team of servers, bartenders, chefs, and support staff.
• Conduct regular performance reviews and provide feedback.

3. Customer Service

• Ensure guest satisfaction through excellent service and hospitality.
• Handle customer complaints and feedback in a professional manner.
• Build rapport with regular guests to increase customer loyalty.

4. Financial Management

• Monitor daily sales and expenses to achieve revenue targets and control costs.
• Assist in budgeting, forecasting, and P&L management.
• Implement strategies to increase food and beverage sales.

5. Marketing & Promotions

• Coordinate promotional events and seasonal menus.
• Work with marketing team to develop social media and local advertising strategies.
• Suggest new ideas to attract more customers and boost customer retention.

6. Compliance & Licensing

• Ensure all alcohol licenses and food safety certifications are up to date.
• Enforce legal compliance in all areas, especially alcohol service regulations.

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of food and beverage trends
• Good understanding of bar operations and mixology
• Customer-oriented with a focus on experience
• Basic accounting and financial reporting skills
• Ability to work in a fast-paced, high-pressure environment

• Degree or Diploma in Hotel Management, Hospitality, or related field
• Minimum 35 years of experience in a supervisory role in a bar or restaurant
• Certification in food safety and responsible alcohol service is a plus

• Flexibility to work evenings, weekends, and holidays
• Physically fit to stand for long hours and perform lifting duties if required

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