176 Academic Affairs jobs in India

Now Hiring: Dean – Academic Affairs

Location: Bahra University, Waknaghat, Shimla Hills, Himachal Pradesh

Full-Time | Senior Leadership Role | Immediate Joiners Preferred

️ Role Overview

The Dean – Academic Affairs will be responsible for shaping and implementing academic strategies, curriculum design, faculty development, research promotion, and ensuring compliance with regulatory frameworks such as UGC, AICTE, and other statutory bodies. This is a senior-level position reporting directly to the Vice-Chancellor.

Key Responsibilities

- Provide strategic leadership and oversight of all academic activities across schools and departments
- Develop, implement, and review academic policies, processes, and curriculum frameworks
- Ensure adherence to UGC/AICTE/BCI/PCI/COA and other regulatory norms
- Promote faculty development, mentoring, and performance enhancement programs
- Supervise the academic calendar, examination systems, and result processing
- Drive innovation in pedagogy, interdisciplinary programs, and digital learning initiatives
- Support institutional accreditations, audits, and academic quality assurance
- Foster research culture, academic collaborations, and international linkages
- Represent the university in academic councils, boards, and external forums
- Promote a student-centric academic environment across the university

Eligibility Criteria

- Ph.D. in a relevant discipline from a recognized university
- Minimum 15 years of experience in higher education, including at least 5 years in an academic leadership role (Dean Academic Affairs)
- Proven track record in academic administration, policy development, NAAC/NBA accreditations, and strategic planning
- Strong leadership, communication, organizational, and interpersonal skills
- Familiarity with NEP 2020 and digital transformation in higher education

Why Join Bahra University?

- Be part of a forward-thinking institution in the scenic hills of Himachal Pradesh
- Lead academic excellence and contribute to transformative growth in education
- Collaborate with an inspiring leadership team and committed faculty

Application Process

Interested candidates are requested to share their detailed CV and cover letter at:



Subject Line: Application for Dean – Academic Affairs

Visit us at:

Now Hiring: Dean – Academic Affairs

Location: Bahra University, Waknaghat, Shimla Hills, Himachal Pradesh

Full-Time | Senior Leadership Role | Immediate Joiners Preferred

️ Role Overview

The Dean – Academic Affairs will be responsible for shaping and implementing academic strategies, curriculum design, faculty development, research promotion, and ensuring compliance with regulatory frameworks such as UGC, AICTE, and other statutory bodies. This is a senior-level position reporting directly to the Vice-Chancellor.

Key Responsibilities

• Provide strategic leadership and oversight of all academic activities across schools and departments
• Develop, implement, and review academic policies, processes, and curriculum frameworks
• Ensure adherence to UGC/AICTE/BCI/PCI/COA and other regulatory norms
• Promote faculty development, mentoring, and performance enhancement programs
• Supervise the academic calendar, examination systems, and result processing
• Drive innovation in pedagogy, interdisciplinary programs, and digital learning initiatives
• Support institutional accreditations, audits, and academic quality assurance
• Foster research culture, academic collaborations, and international linkages
• Represent the university in academic councils, boards, and external forums
• Promote a student-centric academic environment across the university

Eligibility Criteria

• Ph.D. in a relevant discipline from a recognized university
• Minimum 15 years of experience in higher education, including at least 5 years in an academic leadership role (Dean Academic Affairs)
• Proven track record in academic administration, policy development, NAAC/NBA accreditations, and strategic planning
• Strong leadership, communication, organizational, and interpersonal skills
• Familiarity with NEP 2020 and digital transformation in higher education

Why Join Bahra University?

• Be part of a forward-thinking institution in the scenic hills of Himachal Pradesh
• Lead academic excellence and contribute to transformative growth in education
• Collaborate with an inspiring leadership team and committed faculty

Application Process

Interested candidates are requested to share their detailed CV and cover letter at:

Subject Line: Application for Dean – Academic Affairs

Visit us at:

Now Hiring: Dean – Academic Affairs

Location: Bahra University, Waknaghat, Shimla Hills, Himachal Pradesh

Full-Time | Senior Leadership Role | Immediate Joiners Preferred

️ Role Overview

The Dean – Academic Affairs will be responsible for shaping and implementing academic strategies, curriculum design, faculty development, research promotion, and ensuring compliance with regulatory frameworks such as UGC, AICTE, and other statutory bodies. This is a senior-level position reporting directly to the Vice-Chancellor.

Key Responsibilities

• Provide strategic leadership and oversight of all academic activities across schools and departments
• Develop, implement, and review academic policies, processes, and curriculum frameworks
• Ensure adherence to UGC/AICTE/BCI/PCI/COA and other regulatory norms
• Promote faculty development, mentoring, and performance enhancement programs
• Supervise the academic calendar, examination systems, and result processing
• Drive innovation in pedagogy, interdisciplinary programs, and digital learning initiatives
• Support institutional accreditations, audits, and academic quality assurance
• Foster research culture, academic collaborations, and international linkages
• Represent the university in academic councils, boards, and external forums
• Promote a student-centric academic environment across the university

Eligibility Criteria

• Ph.D. in a relevant discipline from a recognized university
• Minimum 15 years of experience in higher education, including at least 5 years in an academic leadership role (Dean Academic Affairs)
• Proven track record in academic administration, policy development, NAAC/NBA accreditations, and strategic planning
• Strong leadership, communication, organizational, and interpersonal skills
• Familiarity with NEP 2020 and digital transformation in higher education

Why Join Bahra University?

• Be part of a forward-thinking institution in the scenic hills of Himachal Pradesh
• Lead academic excellence and contribute to transformative growth in education
• Collaborate with an inspiring leadership team and committed faculty

Application Process

Interested candidates are requested to share their detailed CV and cover letter at:

Subject Line: Application for Dean – Academic Affairs

Visit us at:

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success
(Academic Associates Management and Advising)
Reporting to: Associate Director – Academic Success

Role Summary:
The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:
Academic and Course Management:
Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.
AA Recruitment Oversight and Development:
Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:
Support student advising through scheduling, Salesforce updates, and academic documentation.
Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.
Technology and Process Management:
Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.
Process Improvement and Ownership:
Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
Recognize time-sensitive or high-priority issues and act with urgency and judgment.
Suggest and implement improvements to streamline academic and operational workflows.
Required Skills and Competencies:
Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training
KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool
KRA Weightage - 25%

Task - AA Workload Management
KRA - AA Allocation & Workload
KRA Weightage - 30%

Task - Process Excellence & Audit
KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence
KRA Weightage - 15%

Task - AA Management
KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution
KRA Weightage - 20%

Task - Advising
KRA - Academic Advising & Student Success
KRA Weightage - 10%

Total
100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%