30 Academic Support jobs in India

Academic Support - English

Delhi, Delhi Bharti Foundation

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Job Description

**Department/Function**
- Edtech**Reporting to (Designation/Role)**
- Academic Lead**Ideal Age Bracket**
- Up to 35 years**Qualification**
- B.Ed/M.Ed (English)**Experience (in years)**
- 5+ year of relevant experience (teaching English in an elementary classroom (class 6 to 10))**Skill**
- Creative thinker with a passion for educational excellence and innovation.
- Skilled in using digital tools and platforms for educational purposes.
- Ability to analyze educational data to inform content development and teaching strategies.
- Commitment to promoting inclusive and engaging learning environments.
- Proficiency in the digitization of educational content, with a strong portfolio showcasing digital teaching resources or projects.
- Deep understanding of elementary English pedagogy, curriculum standards, and the latest educational technology trends.
- Exceptional communication and collaboration skills, capable of working effectively with educators, instructional designers, and technology specialists.

**Key Roles & Responsibilities**
- Teacher Training Content Creation: Develop and write high-quality training materials for elementary English teachers, focusing on effective teaching strategies, addressing common student misconceptions, and best classroom practices.
- Digitization of Training Programs: Collaborate with instructional designers to digitize teacher training programs and English teaching resources, ensuring they are accessible and engaging for a diverse audience.
- Assessment and Evaluation: Design assessment tools to evaluate teacher progress within the training programs and refine instructional strategies based on feedback.
- Research and Innovation: Conduct ongoing research into the latest trends in English education and educational technology, integrating innovative practices into teacher training content.
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Academic Support - Mathematics

Delhi, Delhi Bharti Foundation

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Job Description

**Department/Function**
- Edtech**Reporting to (Designation/Role)**
- Academic Lead**Ideal Age Bracket**
- Up to 35 years**Qualification**
- B.Ed/M.Ed (Mathematics)**Experience (in years)**
- Minimum of 2 years of experience teaching mathematics in a primary classroom setting.**Skill**
- Proven experience in teacher training and professional development, specifically in mathematics education.
- Strong expertise in the digitization of educational content, with a portfolio of digital teaching resources or projects.
- Excellent understanding of primary education pedagogy and current educational technology trends.
- Strong communication and collaboration skills, with the ability to work effectively with teachers, students, and educational technologists.

**Key Roles & Responsibilities**
- Write teacher training content for building a self-learning training program for primary mathematics teachers, focusing on effective pedagogical strategies, and misconceptions that students face along with suggested classroom practices to resolve the same.
- Creation of teacher training content: Design and deliver comprehensive training programs for primary mathematics teachers, focusing on pedagogical strategies, content knowledge, and the integration of digital tools in teaching.
- Digitization of Content: Work with designers to digitize the training programs and mathematics teaching materials and resources, making them accessible and effective for diverse learning environments.
- Assessment and Evaluation: Develop and implement effective assessment tools to monitor teacher progression and inform future instructional strategies.
- Research and Innovation: Stay abreast of the latest research in mathematics education and educational technology, integrating best practices into our curriculum and teaching methods.
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Academic Student Support Counselors

Mumbai, Maharashtra Shikshadarpana

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Job Description

Counsel students on the phone with basis the knowledge and training imparted to you at time of onboarding.
- The counselling will lead to forms filling for admission, and ultimately to admission in our partner colleges as per your assigned targets.
- You will also have directly access to the colleges as and when required and help in admission conversion process.
- You would be expected to maintain daily MIS on the calls attended and walk ins attended

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Sales/ Admission/ Telecaller/ Business Development: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person
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Academic Counseling - After-sales Support Executive

Chennai, Tamil Nadu LeadSense Media India Pvt Ltd

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Job Description

**Key Responsibilities**:
**Student Onboarding**:
Guide students through the onboarding process, ensuring they understand the course structure, timelines, and available resources.

Assist in setting up their accounts on learning platforms or portals.

**Academic Support**:
Provide detailed guidance on course materials, online resources, and supplementary tools.

Address concerns related to curriculum, study schedules, and assessments.

**Query Resolution**:
Serve as the primary point of contact for post-enrollment queries.

Troubleshoot technical or administrative issues faced by students and ensure timely resolutions.

**Student Engagement**:
Proactively check in with students to monitor their progress and address potential challenges.

Provide motivational and academic advice to enhance student retention and success rates.

**Collaboration with Internal Teams**:
Work closely with admissions, faculty, and technical teams to provide holistic support.

Communicate recurring student concerns to the relevant departments to improve processes.

**Feedback and Improvement**:
Collect feedback from students on their learning experience and share actionable insights.

Suggest improvements to after-sales processes to enhance student satisfaction.

**Reporting and Documentation**:
Maintain accurate records of student interactions, queries, and resolutions.

Prepare regular reports on student support metrics and engagement.

**Referrals from Existing Students**:
**Build Relationships with Students**:
Establish strong rapport with students by maintaining regular communication and offering exceptional support throughout their academic journey.

**Encourage Student Referrals**:
Promote the referral program to existing students, highlighting its benefits (e.g., incentives, scholarships, or other perks for successful referrals).

Proactively identify satisfied students and encourage them to refer friends, family, or colleagues who might benefit from similar academic programs.

**Manage the Referral Process**:
Track and monitor referral submissions to ensure smooth processing.

Coordinate with the admissions team to provide timely updates on referral outcomes to the referrers.

**Promote Program Success Stories**:
Share inspiring student success stories to motivate current students to refer others.

**Feedback for Improvement**:
Gather input from existing students about the referral program and implement strategies to enhance its effectiveness.

**Qualifications**:
Bachelor’s degree in Education, Counseling, or related fields.

Proven experience in academic counseling, customer support, or a similar role.

Familiarity with online learning platforms and tools is an advantage.

**Skills Required**:
Excellent communication and interpersonal skills.

Strong problem-solving abilities with a student-first mindset.

Organizational and time management skills.

Proficiency in using CRM software and MS Office tools.

Empathy and the ability to handle diverse student needs.

**Desired Skills for Driving Referrals**:
Relationship-Building Skills: Ability to build trust and connect with students on a personal level.

Sales and Marketing Acumen: Skills to subtly promote the referral program without being overly pushy.

Communication Skills: Strong verbal and written communication to explain the referral program clearly and effectively.

Empathy and Positivity: Create a positive student experience that naturally encourages students to refer others.

Analytical Skills: Monitor referral trends and provide insights for improving the program.

**Key Performance Indicators (KPIs)**:
Resolution time for student queries.

Student satisfaction scores.

Retention rates and academic success metrics.

Feedback implementation and process improvement initiatives.

Number of successful student referrals.

Growth of the referral program through existing students.

**Incentives for Driving Referrals**:
Performance-based incentives for every successful student referral.

Recognition and rewards for top-performing employees in referral conversions.

**Job Types**: Full-time, Permanent

Pay: ₹17,500.23 - ₹31,869.23 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person
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Student Support

Navi Mumbai, Maharashtra Edujam LLP

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Job Description

**- Respond to Student inquiries and resolve issues in a timely and professional manner.**

**- Provide product information and assist with orders, returns, and refunds.**

**- Document student interactions in the CRM system.**

**- Collaborate with other teams to address customer concerns.**

**- Build Rapport and Generate References**

**Job Types**: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person
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Student Support

Navi Mumbai, Maharashtra Edujam LLP

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Job Description

**- Respond to Student inquiries and resolve issues in a timely and professional manner.**

**- Provide product information and assist with orders, returns, and refunds.**

**- Document student interactions in the CRM system.**

**- Collaborate with other teams to address customer concerns.**

**- Build Rapport and Generate References**

**Job Types**: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person
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Student Support Officer

Calicut, Kerala Sudhmura Services Pvt Ltd

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Job Description

**Job Requirement**:

- Achieve allocated admission targets.
- Counseling Students and parents about our courses and competition exams landscape.
- Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support.
- Interaction with students and parents on routine basis for giving them Aakash experience.
- Clarifying doubts of students and parents.
- Managing fee structure & fee software for different programs.
- Monitor class schedules to ensure smooth running of classes.
- Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers.
- Handling assigned administrative responsibilities.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91
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Student Support Officer

Ernakulam, Kerala Global Tide School of Logistics

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Job Description

**Job description**

Helping prospective students with the detailed information about the programs
offered through phone or Face to Face Counselling & create a strong pipeline.

1. Counselling Students & Parents about the Courses
2. Generating a pool of prospects by identifying the need for upskilling depending on
the student’s area of interest
3. Converting leads into Admissions

Helping prospective students with the detailed information about the programs offered through phone or Face to Face Counselling & create a strong pipeline.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Academic counseling: 2 years (preferred)

**Language**:

- English (preferred)
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Student Support Executive

Delhi, Delhi VG Learning Destination (88Academics)

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Job Description

Job Title: Student Support Executive

Location: 4E/10, Jhandewalan Extn., Behind Post Office, Near Videocon Tower, New Delhi - 110055 India

**About Us**:
At VGLD, we're dedicated to empowering students to reach their full potential through high-quality education. As a leading institution in professional education, we prioritize student success and strive to create a supportive learning environment.

**Responsibilities**:
2. Guide prospective students through the enrollment process, offering guidance on program options, admission requirements, and financial aid opportunities.

3. Assist enrolled students with course registration, scheduling, and accessing online learning resources.

4. Proactively engage with students to ensure their academic progress and provide support as needed, including academic advising and referrals to tutoring services.

5. Address student concerns and escalate complex issues to appropriate departments for resolution.

6. Collaborate with other team members to develop and implement student support initiatives aimed at enhancing the overall student experience.

7. Maintain accurate records of student interactions and ensure compliance with confidentiality and data protection policies.

**Requirements**:
1. Bachelor's degree.

2. Prior experience in student support, customer service, or a related role preferred.

3. Excellent communication and interpersonal skills, with the ability to empathize and connect with students from diverse backgrounds.

4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

5. Proficiency in MS Office and familiarity with CRM software is a plus.

6. Passion for education and a commitment to supporting student success.

Work Timings:
WFO : 10AM - 6PM 6 days
WFH : 6:30 AM - 10:30 AM & 5:30 PM - 10:00 PM, 6 days working rotational.

Please connect with Arpit for any further query.

+91-

**Salary**: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- What was your last drawn CTC?
- What is the earliest you are available to join?
- What is your expected salary?

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

**Speak with the employer**
+91
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Student Support Officer

Bhopal, Madhya Pradesh Shiksha Consulting

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Job Description

_**Company Name : Shiksha Consulting**_
- **Job Title**_**:Student Support Officer (Full-Time)**
- **Industry**_ **:EdTech**
- **Location**_ **:MP Nagar Zone-II, Bhopal (Work from Office)**
- **Salary**_ **:Confidential**

**Job Summary**:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment

**Responsibilities**:

- Job Title: Student Support Specialist

**Location**: (Your Institution’s Name)

**Department**: Student Services

**Reports To**: Director of Student Services

**Employment Type**: Full-Time/Part-Time

**Salary Range**: (Specify Range)

**Application Deadline**: (Specify Deadline)

Job Summary:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment.

Key Responsibilities:
**Student Advising and Support**:

- Provide one-on-one academic advising to help students develop educational plans consistent with their goals.
- Assist students in identifying and overcoming academic and personal challenges.
- Refer students to appropriate campus resources and support services as needed.

**Case Management**:

- Maintain accurate records of student interactions and progress.
- Monitor student academic performance and intervene as necessary.
- Work with at-risk students to develop action plans for success.

**Outreach and Communication**:

- Participate in new student orientation programs and other outreach activities.
- Create and distribute informational materials and resources for students.

**Collaboration and Coordination**:

- Coordinate with academic departments, counseling services, financial aid, and other student services to provide comprehensive support.
- Serve on committees and task forces related to student success and retention.

**Requirements**:

- Pursuing Graduation or above.
- Excellent communication and interpersonal skills.
- Ability to understand and address the needs of students and working professionals effectively.
- Familiarity with full-time and distance learning programs.
- Good organizational, interpersonal, and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.

**Job Types**: Full-time, Part-time, Internship

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
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