4,703 Accommodation Services jobs in India

Job Title: Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

• 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
• Excellent verbal and written communication skills – English fluency at a native speaker level is essential
• Strong tracking and documentation capabilities; experience with ticketing systems is preferred
• Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
• Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
• A collaborative team player with the ability to work independently when needed
• Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

• Prior experience with accommodation or workplace ergonomics processes
• Familiarity with back-office operations transitioning from a front-line customer support role
• Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

• This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
• Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

• 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
• Excellent verbal and written communication skills – English fluency at a native speaker level is essential
• Strong tracking and documentation capabilities; experience with ticketing systems is preferred
• Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
• Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
• A collaborative team player with the ability to work independently when needed
• Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

• Prior experience with accommodation or workplace ergonomics processes
• Familiarity with back-office operations transitioning from a front-line customer support role
• Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

• This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
• Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

Process - Kotak securities (Stock Market Chat process)

Designation-Customer Support Associate (CSA).

Role: Resolve customer queries and complaints over Chat

Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory

Age Criteria -18 to 35 Years

Shift Timing
Male/Females – Day Shift 8 am to 8 PM (Any 10hrs)

Location is chandivali andheri East

5 Days Working

2 Rotational Weeks Off

Salary: 
19.9k To 21.5k in hand

At Phoenix Placement, we connect exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

The Job

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

The Employer

Our client connects exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.