What Jobs are available for Account Management in Delhi?

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul. 

Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year. 

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale. 

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem. 

Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc. 

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet. 

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements. 

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving). 

Kraftshala is backed by a number of eminent investors, including: 

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB) 
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies) 

Kraftshala is on a mission to become the largest career launchpad in the world. 

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger. 

Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:  

1. We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.   
2. We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value. 
3. We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty. 
4. We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday. 
5. We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership. 
6. We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother. 
7. We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic. 
8. We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness. 
9. We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be: 

• Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

What success in this role would look like:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question wed like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. 

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.) 
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role. 
2. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
3. Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise 
4. Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
5. Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode. 
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details. 

Location

Delhi

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Job Description (Japan Desk - Associate). Japanese citizens only apply.

Location

New Delhi, India (Aerocity Office)

Position Summary

As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.

Key Responsibilities

Client Relationship Management

• Regular follow-up with existing Japanese clients and identifying their business needs
• Support for mobility-related clients (vehicle leasing, fleet management)

Transaction Support

• Assist in preparing quotations, contracts, and internal approval documents
• Monitor deal progress, verify terms, and support execution

Internal & External Coordination

• Liaise with local sales teams (via email and meetings)
• Coordinate with external partners (dealers, insurance companies, etc.)

Operations & Compliance

• Manage client information
• Update CRM data and prepare monthly reports

Marketing Support

• Prepare client-facing materials (Japanese & English)
• Assist in organizing seminars and events

Qualifications

Required

• Minimum 3 years of work experience in Japan
• Professional Japanese, business-level English (reading, writing, conversation)
• Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)
• Experience in client-facing roles (sales support, customer service, etc.)
• No prior financial knowledge required

Preferred

• Basic financial knowledge (understanding of leasing/loan structures)
• Knowledge of mobility-related businesses (automotive, fleet management)
• Overseas work experience, strong cross-cultural communication skills (India experience is a plus)

Desired Attributes

• Strong customer orientation and excellent communication skills
• Ability to handle complex tasks efficiently
• Team player with the ability to follow instructions accurately
• Eagerness to learn new knowledge and skills

Key Performance Indicators (KPIs)

• Number of client visits and new client approaches
• Number of quotations/contracts supported, reduction in deal lead time
• Customer satisfaction score, number of cross-sell proposals

Employment Terms

• Working Hours: Weekdays
• Salary: Based on experience and skills
• Benefits: As per HR policy (including VISA support and company-provided transportation)

Interested candidates can connect with me at or can apply here.

As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

• Respond to customer emails promptly and professionally
• Chat with customers via our live webchat system
• Handle inquiries via Facebook and Instagram DMs
• Provide product information, assist with orders, returns, and delivery questions

• Enter and update customer data accurately
• Assist with internal reports and general admin duties
• Support marketing and sales teams with basic coordination tasks
  

• Great written English and communication skills
• Friendly, patient, and solutions-focused attitude
• Confident using a computer and switching between multiple platforms
• Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
• Previous experience in customer service or admin (preferred but not essential)
• A genuine interest in sports or sporting goods is a big plus!
  

• Be part of a growing Aussie brand with a passionate team
• Learn about eCommerce, customer experience, and the sports retail industry
• Flexible hours and supportive work culture
• Opportunity to grow your role as you gain experience

Company Overview

NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.

Job Overview

As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.

Qualifications and Skills

• Excellent communication.
• Strong problem-solving.
• Preferred experience in retail/fashion.
• Patience and empathy.
• CRM systems familiarity.
• Effective multitasking and time management.
• Proactive and a team player.
• Detail-oriented and organized.

Roles and Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Resolve issues by clarifying complaints.
• Quick coordination with internal teams.
• Accurate documentation of customer interactions.
• Develop customer service procedures.
• Maintain a positive attitude.
• Achieve customer service targets.
• Stay updated on policies.

About SCG in India

SCG, Southeast Asia’s most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities —backed by more than a century of leadership in cement, building materials, packaging, and chemicals.

• Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India’s modern construction industry.
• India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG’s international markets.
• Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.

About the Role

As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery . This role is crucial for building trust and reinforcing SCG’s reputation in India.

Key Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

• Bachelor’s degree in Business, Communications, or related fields.
• 0–3 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.
• New graduates with enthusiasm and adaptability are welcome to apply.

Career Development

This role provides exposure to SCG’s customer ecosystem and service operations , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 4 years of experience in customer service, with at least 2 years in a lead or supervisory role, preferably in technical support.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer service principles and technical troubleshooting methodologies.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle customer escalations effectively.
• Experience developing training materials and knowledge base content.
• Strong organizational and time-management skills.
• Must be able to work effectively and autonomously in a remote environment.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with the company's software and hardware products.
• Provide step-by-step guidance and solutions to customers to resolve their problems.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Educate customers on product features, functionalities, and best practices.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to the product development team for improvement.
• Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
• Maintain a positive and helpful attitude, even in challenging situations.

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Minimum of 2 years of experience in customer service or technical support, preferably in a tech-related industry.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
• Patience, empathy, and a genuine desire to help customers.
• A reliable internet connection and a dedicated workspace suitable for remote work.
• A passion for technology and providing excellent customer experiences.