1630 Account Management jobs in Delhi

Roles & Responsibilities:

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and

objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external

stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Upselling and Cross selling of MediBuddy services / products

Skills & Qualifications

Proven experience in Account Management or KAM or Customer Success in B2B Industry

Proficient level with MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs in a B2B Industry

Proven ability to juggle multiple account management projects at a time, while maintaining

sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Masters/Bachelors degree

Position
- Executive- AM

Location-
Jhandewalan, Delhi

Role & Responsibilities

● Work on the account growth strategy for clients, i.e. retain clients quarter on quarter and

strategize to grow revenue through upselling of new offerings and products

● Communicating with clients to ensure that all of their needs are understood and

addressed.

● Building strong client relationships to maintain old business and acquire new campaigns

● Collaborate with various internal departments to ensure that ad campaigns are delivered

to meet client expectations

● Track and resolve key client issues in a proactive manner and manage expectations

internally and externally.

● Influence client strategy by cross-selling and up-selling new market opportunities,

products, etc.

Key Requirements

● 0-3 Years of relevant experience.

● Excellent verbal and written communication skills to communicate product ideas to

clients.

● Exceptional analytical skills for analyzing client data

● Time management and multitasking skills in order to handle multiple tasks and clients at

once.

● Advanced motivational and negotiation skills.

● Experience in account management in mobile/online advertising or direct marketing is

preferable.

Location -
Delhi (On site)

Position -
Account Management Executive.

Open to Candidates with 0-2 years of experience (Freshers & Recent Graduates Welcome)

Background -
B.A. / M.A. in English, B.Com, B.B.A.

Requirements -

Candidate should have excellent communication skills. Basic Knowledge of MS Office. Eagerness to Learn and interest in advertising, branding or account management. JD in detail - Act as the primary point of contact between the client and internal teams. Manage day-to-day coordination for ad campaigns — from brief to release. Understand client requirements and translate them into clear briefs for creative and production teams. Oversee timelines, approvals, and quality checks to ensure timely ad releases in newspapers and magazines. Coordinate with media partners and vendors for smooth ad placements. Ensure brand guidelines and campaign objectives are met consistently. Maintain documentation, reports, and campaign records for internal and client review.

Duration of Probation Period -

3 months

Joining date -
Immediate Joining

Roles & Responsibilities: Account management responsibilities include developing strong relationships with customers,
connecting with key business executives and stakeholders and preparing sales reports. Account
Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Negotiate contracts and close agreements to maximize profits

· Develop trusted advisor relationships with key accounts, customer stakeholders and executive
sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and
objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales
quotas

· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

· Prepare reports on account status

· Collaborate with sales team to identify and grow opportunities within territory

· Assist with challenging client requests or issue escalations as needed

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an
organization, including executive and C-level

· Upselling and Cross selling of MediBuddy services / products

Skills & Qualifications

· Proven experience in Account Management or KAM or Customer Success in B2B Industry

· Proficient level with MS Office (particularly MS Excel)

· Experience delivering client-focused solutions to customer needs in a B2B Industry

· Proven ability to juggle multiple account management projects at a time, while maintaining
sharp attention to detail

· Excellent listening, negotiation and presentation abilities

· Strong verbal and written communication skills

· Master’s/Bachelor’s degree

About Us

Grapes, India’s leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to build brands and turn customers into evangelists. Powered with a deep Technical Knowledge – combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavor to invest in talent.

RESPONSIBILITIES:

Content Creation and Management:

Develop engaging, creative, and high-quality content that adheres to the brand voice and guidelines.

Writing captions, creative copies and story copies for social media platforms.

Schedule and publish content across all social media platforms (e.G., Facebook, Twitter, Instagram, LinkedIn, YouTube etc.).

Performance Metrics and Analytics:

Monitor, analyze, and report on performance metrics like engagement rates, follower growth, click-through rates, and impressions.

Use data insights to optimize content strategy and improve social media performance.

Campaign Management:

Plan, execute, and manage social media campaigns to promote products, services, or brand awareness.

Ensure alignment of social media campaigns with overall marketing strategy.

Community Engagement:

Respond to comments, messages, and interactions promptly and professionally.

Foster a sense of community and engage with followers to build brand loyalty.

Collaboration:

Work closely with marketing, creative, and other relevant teams to coordinate efforts and maintain a cohesive brand message.

Collaborate with influencers and stakeholders for partnerships and promotions.

Brand Consistency:

Ensure all social media content is consistent with the brand’s voice, tone, and visual identity.

Maintain a cohesive look and feel across all platforms.

Trend Awareness and content creation

Stay updated with the latest social media trends, technologies, and best practices.

Creating and shooting trending content and reels for the brands

Implement new tools or strategies to keep the brand's social media presence relevant and engaging.

Audience Growth:

Develop strategies to increase followers and maintain an organic growth trajectory.

Identify and target key audience demographics to enhance reach and engagement.

QUALIFICATIONS:

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.

Experience: Proven experience in account management, or a related role.

Skills: Excellent communication, negotiation, and interpersonal skills.

Organization: Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.

Proactivity: Ability to take initiative, work independently, and thrive in a fast-paced environment.

Technology: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Attitude: Results-driven, client-focused, and a team player.

Ability to take initiative, work independently, and thrive in a fast-paced environment.

Technology: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Attitude: Results-driven, client-focused, and a team player.

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul.

Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale.

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.

Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).

Kraftshala is backed by a number of eminent investors, including:

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB)
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)

Kraftshala is on a mission to become the largest career launchpad in the world.

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger.

Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:

1. We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.
2. We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value.
3. We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
4. We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.
5. We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
6. We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother.
7. We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.
8. We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness.
9. We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be:

• Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

What success in this role would look like:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question wed like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization.

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.)
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role.
2. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
3. Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise
4. Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
5. Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.

Location

Delhi

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this Scaling with Soul. 

Scaling with Soul, to us, means we always prioritise student outcomes specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year. 

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldnt have been needed were we willing to give up on either of high quality or scale. 

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem. 

Thats why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc. 

We dont need to. None of our competitors do (though wed be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet. 

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements. 

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving). 

Kraftshala is backed by a number of eminent investors, including: 

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the worlds largest NoBrokerage Property Site and Indias first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl S.A. and Professor, ISB) 
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies) 

Kraftshala is on a mission to become the largest career launchpad in the world. 

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul , to offer greater value to each stakeholder (including our team) everyday we get bigger. 

Joining Kraftshala now means becoming part of a story still in its early chapters- one youll help shape with your ideas, actions, and leadership. Here are things we care for:  

1. We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.   
2. We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We dont let processes or hierarchies get in the way of adding value. 
3. We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty. 
4. We look for people with high learning agility , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday. 
5. We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership. 
6. We aim for consistency and reliability and expect the same from others. Predictability just makes everyones life a lot smoother. 
7. We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic. 
8. We have learnt that Scaling with Soul requires frugality . Resource constraints help sharpen focus and breed inventiveness. 
9. We are practical optimists . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and thats exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, youll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. Youll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

When youre working with dozens of recruiters and hundreds of students, delivering a consistently high-quality experience at scale becomes a function of the systems you build. Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. Thats why were constantly refining the way we operate, and hence, youd be: 

• Discovering ways to improve efficiency in our daily processes in order to enhance stakeholder experience.
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

What success in this role would look like:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question wed like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company thats growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. 

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (Were not fussed about the exact years of experience, as thats just a proxy for your skill level.) 
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

Were looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise: This will be a task that assesses you on some of the core skills youll need to succeed in this role. 
2. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
3. Conversation 1: This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise 
4. Conversation 2: This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
5. Conversation 3: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode. 
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details. 

Location

Delhi

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

*Operations & Account Management Executive*

Location: South Delhi

Type: Full-time

At SocialSpork, we blend creativity, strategy, and hustle to power some of the most exciting food brands in the country. We're looking for a driven professional who loves food, thrives on detail, and enjoys building strong client relationships.

*What You'll Do*

• Manage day-to-day client accounts and ensure smooth communication

• Oversee operations across food delivery platforms (Zomato, Swiggy, etc.)

• Maintain menu hygiene, visibility, and campaign execution

• Plan and implement growth campaigns, festival menus, and promotions

• Ensure service quality and operational efficiency

• Support strategic growth and expansion planning for F&B brands

*What We're Looking For*

• Strong communication & account management skills

• 1–3 years of experience in F&B, operations, or account management (agency/restaurant background preferred)

• Detail-oriented with strong problem-solving skills

• Ability to manage multiple accounts and deliver under deadlines

• Passion for food and the F&B industry is non-negotiable

*Why Join SocialSpork?*

• Be part of a fast-growing food consulting startup

• Work directly with leading F&B brands

• A creative and collaborative culture with room to grow

• Competitive compensation and growth opportunities

*How to Apply*

Send your resume to apply via linkedIn

Subject Line: Operations & Account Management Executive – Your Name