10,889 Account Representative jobs in India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Roles & Responsibilities

Tool administration

Provide tool & site administration for online tools

Provide tool support and administration (e.g. EA)

Reporting administration

Create and distribute reporting and scorecards including BUR.

Manage client data and reporting hierarchy

Ensure policy compliance thru reporting

Program administration

Contract administration and implementation (Air, Car, Hotel)

Policy maintenance and insights

Billing/settlement, reconciliation or soft dollar or unused ticket administration.

Customer Experience

Support client managers with ADHOC projects

Crisis management reporting and coordination with 3rd parties (e.g. ISOS)

Project manage client request to completion

(e.g. vendor support, market share)

Internal point of contact for other GBT teams

(PRDS, product)

Eligibility criteria’s & pre-requisites
- Thorough knowledge of the Business Travel Industry
- Knowledge of online booking tool functionalities
- Knowledge to support Expert Auditor and Flexible HR Feed a

plus
- Knowledge of GDS (Sabre/Apollo) & correx functionality
- Extensive Customer Service Skills
- Highly organized and detail oriented
- Proficient in Excel, Word, PowerPoint and Microsoft Outlook
- Demonstrate strong analytical skills
- Ability to work in a team environment
- Ability to manage multiple priorities and good time

management skills
- Ability to understand and effectively utilize technology via the

web or GBT reporting tools
- Excellent oral and written communication skills

Employee should be flexible to support clients in shifts

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more!

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

.

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Our Ideal Candidate: 

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure 

Knowledge & working experience in ExaCS

Understanding of Technical architecture landscape

Should have a strong customer facing skills

Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 

Excellent team player, willing to learn new technologies

Strong organization skills, detail oriented & communication skills. .

University degree, with post graduate technical or management qualifications or other relevant experience. 

OCI Certified / ITIL Foundation Certification in IT Service Management

Your Qualifications: 

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

The role will be based out of Bangalore/NCR/Mumbai

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup

Represent as a single point of contact between customer & Oracle.

Manage the service delivery through virtual team of resources from multiple XLOBs

Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer Introduction

Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders

Prepare the Joint Contact & Escalation Guide (JC&EG)

Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI

CSS Problem Management Notification

Customer Information Setup in Fusion CX (Internal tool)

Digital Learning – My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer

Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation

Deliver Quarterly SVRs

Act as Incident Communicator during Major Incidents

Join/Co-host External War Room with Service Desk and customer

Responsible for sharing RCA with customer & Remediation follow-up

Responsible to track & Report Digital Learning Consumption in OCI

Analyze OCI cost consumption data and report findings to customer

Coordinate with XLOBs during any Major incidents to drive incident resolution

Issue and Risk Management

Escalation Management

Technical Expertise: 

Oracle Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.

Experienced in ExaCS. 

Knowhow of OCI network architecture

Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning

Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills: 

Able to consider diverse perspectives

Ability to articulate and translate customer needs into solutions.

Demonstrates creativity and innovativeness.

Stakeholder management: Strong ability to manage stakeholders effectively.

Customer management: Strong ability to manage customer expectations

Excellent communication abilities

Ability to communicate with virtual XLOB team(s)

Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure

Career Level - IC4

Our Ideal Candidate: 

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure 

Knowledge & working experience in ExaCS

Understanding of Technical architecture landscape

Should have a strong customer facing skills

Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 

Excellent team player, willing to learn new technologies

Strong organization skills, detail oriented & communication skills. .

University degree, with post graduate technical or management qualifications or other relevant experience. 

OCI Certified / ITIL Foundation Certification in IT Service Management

Your Qualifications: 

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

The role will be based out of Bangalore/NCR/Mumbai

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup

Represent as a single point of contact between customer & Oracle.

Manage the service delivery through virtual team of resources from multiple XLOBs

Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer Introduction

Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders

Prepare the Joint Contact & Escalation Guide (JC&EG)

Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI

CSS Problem Management Notification

Customer Information Setup in Fusion CX (Internal tool)

Digital Learning – My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer

Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation

Deliver Quarterly SVRs

Act as Incident Communicator during Major Incidents

Join/Co-host External War Room with Service Desk and customer

Responsible for sharing RCA with customer & Remediation follow-up

Responsible to track & Report Digital Learning Consumption in OCI

Analyze OCI cost consumption data and report findings to customer

Coordinate with XLOBs during any Major incidents to drive incident resolution

Issue and Risk Management

Escalation Management

Technical Expertise: 

Oracle Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.

Experienced in ExaCS. 

Knowhow of OCI network architecture

Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning

Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills: 

Able to consider diverse perspectives

Ability to articulate and translate customer needs into solutions.

Demonstrates creativity and innovativeness.

Stakeholder management: Strong ability to manage stakeholders effectively.

Customer management: Strong ability to manage customer expectations

Excellent communication abilities

Ability to communicate with virtual XLOB team(s)

Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure

Career Level - IC4

Our Ideal Candidate: 

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure 

Knowledge & working experience in ExaCS

Understanding of Technical architecture landscape

Should have a strong customer facing skills

Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 

Excellent team player, willing to learn new technologies

Strong organization skills, detail oriented & communication skills. .

University degree, with post graduate technical or management qualifications or other relevant experience. 

OCI Certified / ITIL Foundation Certification in IT Service Management

Your Qualifications: 

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

The role will be based out of Bangalore/NCR/Mumbai

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup

Represent as a single point of contact between customer & Oracle.

Manage the service delivery through virtual team of resources from multiple XLOBs

Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer Introduction

Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders

Prepare the Joint Contact & Escalation Guide (JC&EG)

Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI

CSS Problem Management Notification

Customer Information Setup in Fusion CX (Internal tool)

Digital Learning – My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer

Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation

Deliver Quarterly SVRs

Act as Incident Communicator during Major Incidents

Join/Co-host External War Room with Service Desk and customer

Responsible for sharing RCA with customer & Remediation follow-up

Responsible to track & Report Digital Learning Consumption in OCI

Analyze OCI cost consumption data and report findings to customer

Coordinate with XLOBs during any Major incidents to drive incident resolution

Issue and Risk Management

Escalation Management

Technical Expertise: 

Oracle Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.

Experienced in ExaCS. 

Knowhow of OCI network architecture

Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning

Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills: 

Able to consider diverse perspectives

Ability to articulate and translate customer needs into solutions.

Demonstrates creativity and innovativeness.

Stakeholder management: Strong ability to manage stakeholders effectively.

Customer management: Strong ability to manage customer expectations

Excellent communication abilities

Ability to communicate with virtual XLOB team(s)

Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure

Career Level - IC4

**Job Description**
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
Description
+ The candidate must have strong troubleshooting skills on Database and Database technology products
+ Expertise in Performance issue analysis and providing resolution
+ Guide customer on Oracle Database Best practices
+ Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
+ Possess strong troubleshooting skills on Real Application Cluster
+ Should be able to guide and mentor team of engineers on Database Technology products
+ Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
+ Knowledge on Oracle Enterprise Manager
Personal Skills
+ Strong experience in service delivery and/or project management is required.
+ Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
+ Experience on Enterprise Customers is required
+ Excellent communication / relationship building skills
+ Customer focused and results oriented
+ Ability to work under pressure in highly escalated situations
+ Organized with strong attention to detail
+ Decision making / problem solving skills
+ Ability to manage multiple concurrent activities (customer engagements)
+ Highly professional: Ability to deal with senior and exec stakeholders with confidence
+ Strong analytic skills and ability to pre-empt potential risks and issues
Database Administrator Responsibilities
+ Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
+ Monitor, analyze and optimize database performance to ensure high availability and reliability in a RAC Environment.
+ Implementing DR solutions using Oracle Standby Database using Oracle Data Guard.
+ Monitor data backup process and perform data recovery if needs be.
+ Perform database tuning, including SQL query optimization, indexing strategies and resource management.
+ Expert in analyzing Explain Plans, AWR reports, OEM, and other diagnostic tools to identify potential performance bottlenecks.
+ Manage Oracle database instances (installation, configuration, upgrades, and patching).
+ Identify bottlenecks in database systems and propose effective solutions.
+ Cross platform migration and Oracle Datapump utilities.
+ Collaborate with development teams to review and optimize SQL code and schema design.
Qualifications:
+ Education: Bachelor's degree in computer science, IT, or related field. Oracle Database certifications (e.g., OCA, OCP) are preferred.
+ Experience: 8-12 years of hands-on experience with Oracle Database administration and support.
+ Shift : 24*7 Shift working from Client Site @ Kerala. No remote or WFH allowed.
Technical Skills:
+ In-depth knowledge of Oracle Database architecture and internals.
+ Proficiency in SQL, PL/SQL, and database performance tuning.
+ Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
+ Basic knowledge of Cloud (OCI, AWS or AZURE)
+ Experience with Oracle Enterprise Manager (OEM) and monitoring tools.
+ Understanding of database security principles (encryption, user management).
**Responsibilities**
Responsibilities
+ Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
+ Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
+ Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
+ Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
+ Identify and submit delivery leads for new opportunities and contract renewals.
+ Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
+ Establish and maintain a delivery governance model with the customer at the management and executive levels.
+ Perform scope and risk management.
+ Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
+ Conduct periodic Service Account Planning and Account Reviews.
+ Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
+ The CSS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
+ Provide technical guidance and be part of the customer calls/meeting on adoption of database technology
+ Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle CSS Engineers through the lifecycle of Oracle Technology product adoption
+ Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
+ Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
+ Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
+ Where appropriate create and maintain the ACS service delivery or project plan.
+ Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside)
Accountabilities:
+ Proactively manage the contract delivery to completion / customer acceptance
+ Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
+ Manage any customer escalation that may arise
+ Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
+ Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
+ Work in line with customer working practices and procedures, if contractually agreed
+ Operate in line with Oracle CSS business processes and procedures
+ Operate in line with Oracle Global and local HR policies and procedures
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
Description
+ The candidate must have strong troubleshooting skills on Database and Database technology products
+ Expertise in Performance issue analysis and providing resolution
+ Guide customer on Oracle Database Best practices
+ Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
+ Possess strong troubleshooting skills on Real Application Cluster
+ Should be able to guide and mentor team of engineers on Database Technology products
+ Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
+ Knowledge on Oracle Enterprise Manager
Personal Skills
+ Strong experience in service delivery and/or project management is required.
+ Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
+ Experience on Enterprise Customers is required
+ Excellent communication / relationship building skills
+ Customer focused and results oriented
+ Ability to work under pressure in highly escalated situations
+ Organized with strong attention to detail
+ Decision making / problem solving skills
+ Ability to manage multiple concurrent activities (customer engagements)
+ Highly professional: Ability to deal with senior and exec stakeholders with confidence
+ Strong analytic skills and ability to pre-empt potential risks and issues
Database Administrator Responsibilities
+ Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
+ Monitor, analyze and optimize database performance to ensure high availability and reliability in a RAC Environment.
+ Implementing DR solutions using Oracle Standby Database using Oracle Data Guard.
+ Monitor data backup process and perform data recovery if needs be.
+ Perform database tuning, including SQL query optimization, indexing strategies and resource management.
+ Expert in analyzing Explain Plans, AWR reports, OEM, and other diagnostic tools to identify potential performance bottlenecks.
+ Manage Oracle database instances (installation, configuration, upgrades, and patching).
+ Identify bottlenecks in database systems and propose effective solutions.
+ Cross platform migration and Oracle Datapump utilities.
+ Collaborate with development teams to review and optimize SQL code and schema design.
Qualifications:
+ Education: Bachelor's degree in computer science, IT, or related field. Oracle Database certifications (e.g., OCA, OCP) are preferred.
+ Experience: 8-12 years of hands-on experience with Oracle Database administration and support.
+ Shift : 24*7 Shift working from Client Site @ Kerala. No remote or WFH allowed.
Technical Skills:
+ In-depth knowledge of Oracle Database architecture and internals.
+ Proficiency in SQL, PL/SQL, and database performance tuning.
+ Experience with Oracle Real Application Clusters (RAC), Data Guard, ASM and RMAN.
+ Basic knowledge of Cloud (OCI, AWS or AZURE)
+ Experience with Oracle Enterprise Manager (OEM) and monitoring tools.
+ Understanding of database security principles (encryption, user management).
**Responsibilities**
Responsibilities
+ Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
+ Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
+ Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
+ Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
+ Identify and submit delivery leads for new opportunities and contract renewals.
+ Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
+ Establish and maintain a delivery governance model with the customer at the management and executive levels.
+ Perform scope and risk management.
+ Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
+ Conduct periodic Service Account Planning and Account Reviews.
+ Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
+ The CSS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
+ Provide technical guidance and be part of the customer calls/meeting on adoption of database technology
+ Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle CSS Engineers through the lifecycle of Oracle Technology product adoption
+ Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
+ Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
+ Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
+ Where appropriate create and maintain the ACS service delivery or project plan.
+ Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside)
Accountabilities:
+ Proactively manage the contract delivery to completion / customer acceptance
+ Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
+ Manage any customer escalation that may arise
+ Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
+ Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
+ Work in line with customer working practices and procedures, if contractually agreed
+ Operate in line with Oracle CSS business processes and procedures
+ Operate in line with Oracle Global and local HR policies and procedures
Career Level - IC3
**About Us**
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