14,509 Account Representative jobs in India

Partner Account Representative

Bangalore, Karnataka Sage

Posted 1 day ago

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Job Description

Partner Account Representative
Job Description:
As a Partner Account Representative, this role will be the first point of contact to identify, qualify CPA firms, accounting services firms, system integrators that align with Sage (Fyle`s) partner persona. Articulate the Sage (Fyle) value proposition clearly and effectively. Understand the competitive landscape. Work with the head of partnerships on goals, planning, and forecasting; maintaining short and long-term partnership and alliances plans.
Requirements
●Extremely driven and motivated, self-starter, who can work with little supervision in a fast-paced environment
●Excellent communication skills - both oral and written.
●Comfortable working with C-suite at partner firms
●Willing to work in US time zone
●Must be collaborative and cooperative, able to engage internal resources across functional departments, articulate, and a team player, good conflict resolution skills
●Disciplined to manage outbound motions, track performance and iterate based on what's working
●Exposure to services firms using Quickbooks, Netsuite, Sage and HRMS applications ( Not Mandatory)
●2-5 years experience in Sales /business development/ partnership ideally in a SAAS company catering to the US market( Not mandatory)
●Understanding of accounting and finance processes/ practices will be an advantage( Not mandatory)
#LI-RT
Key Responsibilities:
What will the person do?
Partner Development
●Identify services firms that qualify ideal partner persona
●Source new services partners through outbound efforts
●Recruit and onboard new partners. Maintain an active pipeline of partners to meet recruitment goals
●Build new partnerships with accounting advisory and CPA firms.
●Collaborate with sales, product and partner success teams
●Build and deliver enablement support for partner teams
Fyle, now part of Sage Group plc, is a fast-growing SaaS company building cutting-edge expense management solutions for SMBs across the globe. With thousands of customers and a modern, AI-driven product, we are on a mission to simplify finance operations for accounting teams and finance professionals.
Joining Fyle means being part of a global organization with the stability of Sage and the agility of a start-up, where your work will directly contribute to scaling a critical growth channel.
#LI-RT
Function:
Sales
Country:
India
Office Location:
Bangalore
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.

Key Account Representative

Mumbai, Maharashtra Solenis

Posted today

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Job Description

GENERAL SCOPE

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional’s sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business where appropriate, but that is not their primary assignment or job responsibility.

KNOWLEDGE

Good knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job with a limited understanding of the technical phases of the job.

JOB COMPLEXITY

Performs a variety of activities which involve standard procedures. Gathers and manipulates common data, verifies adequacy and appropriateness; develops charts, diagrams, and standard reports. In technical or production positions, may also set up and operate standard electronic or mechanical equipment used to develop, produce and/or test products or process data.

IMPACT

Impact to overall activity limited to immediate functional area. Errors could result in rework, and minor schedule impact.

Key Account Representative
This advertiser has chosen not to accept applicants from your region.

Technical Account Representative- OCI

Gurugram, Uttar Pradesh Oracle

Posted 23 days ago

Job Viewed

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Job Description

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.

Technical Account Representative- OCI

Mumbai, Maharashtra Oracle

Posted 23 days ago

Job Viewed

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Job Description

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.

Technical Account Representative- OCI

Bengaluru, Karnataka Oracle

Posted 23 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description**
**Our Ideal Candidate:**
Our ideal candidate will typically be expected to demonstrate the following attributes:
+ Good technical knowledge in Oracle Cloud Infrastructure
+ Knowledge & working experience in ExaCS
+ Understanding of Technical architecture landscape
+ Should have a strong customer facing skills
+ Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
+ Excellent team player, willing to learn new technologies
+ Strong organization skills, detail oriented & communication skills. .
+ University degree, with post graduate technical or management qualifications or other relevant experience.
+ OCI Certified / ITIL Foundation Certification in IT Service Management
**Responsibilities**
**Your Qualifications:**
The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.
**The role will be based out of Bangalore/NCR/Mumbai**
**Your Responsibilities**
Key tasks include, but are not limited to, the following:
**SCOPE:**
+ Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
+ Represent as a single point of contact between customer & Oracle.
+ Manage the service delivery through virtual team of resources from multiple XLOBs
+ Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
**ACCOUNTABILITIES**
+ Customer handover from Service Desk & Customer Introduction
+ Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
+ Prepare the Joint Contact & Escalation Guide (JC&EG)
+ Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
+ CSS Problem Management Notification
+ Customer Information Setup in Fusion CX (Internal tool)
+ Digital Learning - My Learn Admin Account Setup
**RESPONSIBILITIES**
+ Prepare & deliver Monthly Service Reviews to customer
+ Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
+ Deliver Quarterly SVRs
+ Act as Incident Communicator during Major Incidents
+ Join/Co-host External War Room with Service Desk and customer
+ Responsible for sharing RCA with customer & Remediation follow-up
+ Responsible to track & Report Digital Learning Consumption in OCI
+ Analyze OCI cost consumption data and report findings to customer
+ Coordinate with XLOBs during any Major incidents to drive incident resolution
+ Issue and Risk Management
+ Escalation Management
**Technical Expertise:**
**Oracle Cloud Infrastructure Knowledge:**
+ Proficient in Oracle Cloud Infrastructure.
+ Experienced in ExaCS.
+ Knowhow of OCI network architecture
+ Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
+ Oracle Cloud Certification: Foundation, Associate Architect
**Soft Skills:**
+ Able to consider diverse perspectives
+ Ability to articulate and translate customer needs into solutions.
+ Demonstrates creativity and innovativeness.
+ Stakeholder management: Strong ability to manage stakeholders effectively.
+ Customer management: Strong ability to manage customer expectations
+ Excellent communication abilities
+ Ability to communicate with virtual XLOB team(s)
+ Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.

Technical Account Representative- OCI

Gurugram, Uttar Pradesh Oracle

Posted today

Job Viewed

Tap Again To Close

Job Description

Our Ideal Candidate: 

Our ideal candidate will typically be expected to demonstrate the following attributes:

  • Good technical knowledge in Oracle Cloud Infrastructure 
  • Knowledge & working experience in ExaCS
  • Understanding of Technical architecture landscape
  • Should have a strong customer facing skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 
  • Excellent team player, willing to learn new technologies
  • Strong organization skills, detail oriented & communication skills. .
  • University degree, with post graduate technical or management qualifications or other relevant experience. 
  • OCI Certified / ITIL Foundation Certification in IT Service Management
  • Your Qualifications: 

    The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

    The role will be based out of Bangalore/NCR/Mumbai

    Your Responsibilities

    Key tasks include, but are not limited to, the following:

    SCOPE:

  • Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup
  • Represent as a single point of contact between customer & Oracle.
  • Manage the service delivery through virtual team of resources from multiple XLOBs
  • Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
  • ACCOUNTABILITIES

  • Customer handover from Service Desk & Customer Introduction
  • Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
  • Prepare the Joint Contact & Escalation Guide (JC&EG)
  • Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
  • CSS Problem Management Notification
  • Customer Information Setup in Fusion CX (Internal tool)
  • Digital Learning – My Learn Admin Account Setup
  • RESPONSIBILITIES

  • Prepare & deliver Monthly Service Reviews to customer
  • Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation
  • Deliver Quarterly SVRs
  • Act as Incident Communicator during Major Incidents
  • Join/Co-host External War Room with Service Desk and customer
  • Responsible for sharing RCA with customer & Remediation follow-up
  • Responsible to track & Report Digital Learning Consumption in OCI
  • Analyze OCI cost consumption data and report findings to customer
  • Coordinate with XLOBs during any Major incidents to drive incident resolution
  • Issue and Risk Management
  • Escalation Management
  • Technical Expertise: 

    Oracle Cloud Infrastructure Knowledge:

  • Proficient in Oracle Cloud Infrastructure.
  • Experienced in ExaCS. 
  • Knowhow of OCI network architecture
  • Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
  • Oracle Cloud Certification: Foundation, Associate Architect
  • Soft Skills: 

  • Able to consider diverse perspectives
  • Ability to articulate and translate customer needs into solutions.
  • Demonstrates creativity and innovativeness.
  • Stakeholder management: Strong ability to manage stakeholders effectively.
  • Customer management: Strong ability to manage customer expectations
  • Excellent communication abilities
  • Ability to communicate with virtual XLOB team(s)
  • Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
  • Career Level - IC4

    This advertiser has chosen not to accept applicants from your region.

    Technical Account Representative- OCI

    Mumbai, Maharashtra Oracle

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Our Ideal Candidate: 

    Our ideal candidate will typically be expected to demonstrate the following attributes:

  • Good technical knowledge in Oracle Cloud Infrastructure 
  • Knowledge & working experience in ExaCS
  • Understanding of Technical architecture landscape
  • Should have a strong customer facing skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 
  • Excellent team player, willing to learn new technologies
  • Strong organization skills, detail oriented & communication skills. .
  • University degree, with post graduate technical or management qualifications or other relevant experience. 
  • OCI Certified / ITIL Foundation Certification in IT Service Management
  • Your Qualifications: 

    The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

    The role will be based out of Bangalore/NCR/Mumbai

    Your Responsibilities

    Key tasks include, but are not limited to, the following:

    SCOPE:

  • Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup
  • Represent as a single point of contact between customer & Oracle.
  • Manage the service delivery through virtual team of resources from multiple XLOBs
  • Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
  • ACCOUNTABILITIES

  • Customer handover from Service Desk & Customer Introduction
  • Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
  • Prepare the Joint Contact & Escalation Guide (JC&EG)
  • Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
  • CSS Problem Management Notification
  • Customer Information Setup in Fusion CX (Internal tool)
  • Digital Learning – My Learn Admin Account Setup
  • RESPONSIBILITIES

  • Prepare & deliver Monthly Service Reviews to customer
  • Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation
  • Deliver Quarterly SVRs
  • Act as Incident Communicator during Major Incidents
  • Join/Co-host External War Room with Service Desk and customer
  • Responsible for sharing RCA with customer & Remediation follow-up
  • Responsible to track & Report Digital Learning Consumption in OCI
  • Analyze OCI cost consumption data and report findings to customer
  • Coordinate with XLOBs during any Major incidents to drive incident resolution
  • Issue and Risk Management
  • Escalation Management
  • Technical Expertise: 

    Oracle Cloud Infrastructure Knowledge:

  • Proficient in Oracle Cloud Infrastructure.
  • Experienced in ExaCS. 
  • Knowhow of OCI network architecture
  • Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
  • Oracle Cloud Certification: Foundation, Associate Architect
  • Soft Skills: 

  • Able to consider diverse perspectives
  • Ability to articulate and translate customer needs into solutions.
  • Demonstrates creativity and innovativeness.
  • Stakeholder management: Strong ability to manage stakeholders effectively.
  • Customer management: Strong ability to manage customer expectations
  • Excellent communication abilities
  • Ability to communicate with virtual XLOB team(s)
  • Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
  • Career Level - IC4

    This advertiser has chosen not to accept applicants from your region.
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    Technical Account Representative- OCI

    Bengaluru, Karnataka Oracle

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Our Ideal Candidate: 

    Our ideal candidate will typically be expected to demonstrate the following attributes:

  • Good technical knowledge in Oracle Cloud Infrastructure 
  • Knowledge & working experience in ExaCS
  • Understanding of Technical architecture landscape
  • Should have a strong customer facing skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 
  • Excellent team player, willing to learn new technologies
  • Strong organization skills, detail oriented & communication skills. .
  • University degree, with post graduate technical or management qualifications or other relevant experience. 
  • OCI Certified / ITIL Foundation Certification in IT Service Management
  • Your Qualifications: 

    The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. 

    The role will be based out of Bangalore/NCR/Mumbai

    Your Responsibilities

    Key tasks include, but are not limited to, the following:

    SCOPE:

  • Manage service delivery activities for customer’s Oracle Cloud Infrastructure setup
  • Represent as a single point of contact between customer & Oracle.
  • Manage the service delivery through virtual team of resources from multiple XLOBs
  • Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
  • ACCOUNTABILITIES

  • Customer handover from Service Desk & Customer Introduction
  • Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
  • Prepare the Joint Contact & Escalation Guide (JC&EG)
  • Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
  • CSS Problem Management Notification
  • Customer Information Setup in Fusion CX (Internal tool)
  • Digital Learning – My Learn Admin Account Setup
  • RESPONSIBILITIES

  • Prepare & deliver Monthly Service Reviews to customer
  • Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation
  • Deliver Quarterly SVRs
  • Act as Incident Communicator during Major Incidents
  • Join/Co-host External War Room with Service Desk and customer
  • Responsible for sharing RCA with customer & Remediation follow-up
  • Responsible to track & Report Digital Learning Consumption in OCI
  • Analyze OCI cost consumption data and report findings to customer
  • Coordinate with XLOBs during any Major incidents to drive incident resolution
  • Issue and Risk Management
  • Escalation Management
  • Technical Expertise: 

    Oracle Cloud Infrastructure Knowledge:

  • Proficient in Oracle Cloud Infrastructure.
  • Experienced in ExaCS. 
  • Knowhow of OCI network architecture
  • Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
  • Oracle Cloud Certification: Foundation, Associate Architect
  • Soft Skills: 

  • Able to consider diverse perspectives
  • Ability to articulate and translate customer needs into solutions.
  • Demonstrates creativity and innovativeness.
  • Stakeholder management: Strong ability to manage stakeholders effectively.
  • Customer management: Strong ability to manage customer expectations
  • Excellent communication abilities
  • Ability to communicate with virtual XLOB team(s)
  • Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
  • Career Level - IC4

    This advertiser has chosen not to accept applicants from your region.

    Dedicated Account Representative - Cognizant

    Bengaluru, Karnataka American Express Global Business Travel

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Position Title: Dedicated Account Representative - Client Facing

    SUMMARY OF POSITION:
    Support Client Management leaders and customer contacts on a day-to-day basis for a Global Account. Responsibilities include, but are not limited to, supporting CGM with action plans, supporting client in compiling, tracking and executing deliverables from business plan. Support CGM with monthly settlement statements and on-line booking tool. Manage monthly reports and adhoc report requests. Interact and support client on day-to-day requests such as update online site with minor changes, research, profile issues, crisis management and post trip reporting management. Support Client Management with annual and quarterly business reviews.

    RESPONSIBILITIES:

    - Participates in business review strategy and structure review sessions.
    - Run KPI reports to identify trends & their impact to the client.
    - Collaborates with Client Management on layout and flow of the review, provides content suggestions and anticipates potential client questions around data or trends.
    - Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
    - Supports other internal/external document production and internal/external projects as required.
    - Provides overall Client Program support to the Global Client General Manager.
    - Provides support and engages directly with the Client as needed to resolve escalated Customer Service Issues
    - Support Concur Online Booking Tool updates and issue resolution
    - Global Program coordination - identify and record global contacts, IATA lists, etc.
    - Global Vendor Contract Submissions - PRISM, PRDS (Preferred Rate Distribution System)
    - Expert Auditor updates and maintenance

    QUALIFICATIONS:

    - Thorough knowledge of the Business Travel Industry.
    - Sabre / Galileo GDS Experience
    - Concur Online booking tool experience or familiarity - preferable
    - Experience working with a Global Account
    - Excellent PowerPoint, Excel, Word, & SharePoint skills
    - Ability to work under pressure and maintain flexibility.
    - Good understanding of travel related data.
    - Ability to analyze & assess raw data to draw meaningful conclusions.
    - Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
    - Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines.
    - Adaptation to change and new direction on short notice.
    - Ability to identify issues or challenges requiring escalation.
    - Ability to balance compliance with company initiatives.
    - Ability to work under tight timelines and pressure of client driven deliverables / demands.
    - Excellent written & verbal communication skills.

    Location

    India - Karnataka - Bangalore

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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    Technical Account Representative (TAM) - Oracle DBA

    Bengaluru, Karnataka Oracle

    Posted 23 days ago

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    Job Description

    **Job Description**
    **Technical Account Representative (TAM)- Oracle DBA**
    **About the Company/Team**
    Oracle Customer Success Services (CSS) enables organizations to maximize their Oracle investments, extending into the cloud with greater value, choice, and confidence. As a leader in enterprise-grade, end-to-end managed cloud services, Oracle CSS delivers industry-leading expertise with the highest customer satisfaction, supporting customers every step of the way. Our team is growing, and we are seeking a seasoned Senior Principal Technical Account Manager to join our ranks.
    **Job Summary**
    We are seeking a highly experienced Senior Principal Technical Account Manager (TAM) to lead the delivery of Oracle Support services to our largest and most strategic customers. The ideal candidate will have extensive technical expertise in Oracle products, including Oracle Database, Fusion Applications, and Oracle Cloud Infrastructure, as well as exceptional customer-facing skills and the ability to multitask in a dynamic environment. This role is based in Bangalore/Hyderabad and requires a minimum of 15 years of experience in Oracle products, including technical, functional, and project/program management experience.
    **Key Responsibilities**
    + Lead the development and management of Oracle Support relationships with designated large accounts, ensuring the highest level of customer satisfaction
    + Establish and maintain professional relationships with key customer contacts, identifying and submitting delivery leads for new opportunities
    + Coordinate the delivery of Support Services to meet customer goals and objectives, driving contract renewal and identifying areas for growth
    + Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects, including risk identification and mitigation recommendations
    + Execute Project and Contract Management, including contract cost, resources, scheduling, scope, and risk management
    + Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology
    + Contribute to the organization at a regional level, driving regional and global strategy execution
    **Qualifications & Skills**
    _Mandatory:_
    + Good technical skills in Oracle Database
    + Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure
    + Strong customer-facing skills
    + Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed
    + Excellent team player, willing to learn new technologies and problem-solving skills
    + Strong organization skills, detail-oriented, and communication skills
    + University degree, with postgraduate technical or management qualifications or other relevant experience
    _Good-to-Have:_
    + Experience in one of the Oracle Applications, such as Fusion Applications, EBS, PSFT, etc.
    + Understanding of Artificial Intelligence and its application
    + ITIL Foundation Certification in IT Service Management, PMP, or Azure Cloud Certification
    + OCI Certified
    **Self-Assessment Questions**
    1. Can you describe your experience in delivering large-scale global Application or infrastructure/database projects, and how you ensured the highest level of customer satisfaction?
    2. How do you stay up-to-date with the latest developments in Oracle products and technologies, and how do you apply this knowledge to drive customer success?
    3. Can you provide an example of a time when you had to multitask and prioritize multiple projects simultaneously, and how you managed to meet the deadlines and expectations of your customers?
    **About Us**
    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
    We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
    We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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