8,739 Aditya Birla Fashion And Retail jobs in India
Customer Service & Sales Associate
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**Role Objective**:
The Service Coordinator will oversee and optimize the management of service calls, installations, maintenance, and after-sales support for Arshad Electronics Private Limited. This role is essential for ensuring adherence to Real Time (RT) and Turnaround Time (TAT) standards while aligning with the company's strategic goals, vision, and mission.
**Key Responsibilities**:
**Customer Support and Installation**:
- **Installation Management**: Oversee the installation process, ensuring that customer requirements and site specifications are thoroughly understood and met.
- **Customer Interaction**: Address and resolve client issues and dissatisfaction promptly and professionally, utilizing advanced service and communication techniques.
- **Satisfaction Reporting**: Generate and present detailed reports on customer satisfaction and areas for improvement during monthly meetings with senior management.
- **Engineer Support**: Provide clear instructions and guidance to engineers, demonstrating best practices and resolving queries effectively.
- **Service Analysis**: Analyze service reports and client account data to develop insights and improve service delivery. Communicate findings and recommendations to team members.
- **Cross-Department Communication**: Facilitate communication between management, sales, and service teams to enhance coordination and service effectiveness.
- **Standards Compliance**: Ensure all service activities comply with Arshad Electronics' guidelines and standards.
**Sales Support**:
- **Courtesy Calls**: Support sales efforts by generating leads and participating in courtesy calls conducted by the service team.
**Coordination**:
- **Internal Collaboration**: Coordinate with the Service Head and Management to align service operations with the company’s strategic objectives.
- **Team Management**: Foster teamwork and cooperation within the service team to achieve operational targets and enhance performance.
**Reporting and Documentation**:
- **Documentation Management**: Ensure all service-related documentation is accurate, complete, and filed in a timely manner.
- **Reporting**: Provide timely, accurate, and detailed reports on service activities and performance metrics.
**Additional Duties**:
- **Ad Hoc Tasks**: Perform additional responsibilities as assigned by management to address evolving business needs.
**Key Internal and External Interactions**:
**Internal**:
- Head of Service
- Sales Manager
- Sales Back Office
- Office Staff
**External**:
- Customers
- Vendors and Suppliers
**Key Performance Indicators**:
- **Customer Support**:
- Adherence to Turnaround Time (TAT) targets.
- Achievement of courtesy call targets.
- Effectiveness in resolving customer complaints and meeting TAT requirements.
- **Sales and Service Revenue**:
- Attainment of sales targets for Annual Maintenance Contracts (AMC) and spare parts.
- Comparison of actual service revenue against predefined targets.
- **Cost Management**:
- Effective management of costs within budgetary constraints.
- **Documentation and Reporting**:
- Accuracy, completeness, and timeliness of documentation and reporting.
- Adherence to reporting deadlines and accuracy of data analysis.
- **Customer Relationships**:
- Effective management of customer relationships and resolution of complaints within TAT.
This role is pivotal in ensuring exceptional service delivery, efficient team coordination, and alignment with Arshad Electronics' strategic objectives.
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Responsibilities**:
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 NOC Shift environments.
Maintain awareness of latest technologies in the domain
Core Transmission Network Knowledge
Experience in Transmission Service Assurance
Jwellery Sales Associate/customer Service
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Well Experience person to must Required.
Experience in Jewelry Shop.
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Rajkot, Gujarat (required)
Ability to Relocate:
- Rajkot, Gujarat: Relocate before starting work (required)
Work Location: In person
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Customer Service
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Job description
Job Description -
Job Title: Customer Service
Location: Vikhroli,West Mumbai
Job Type: Full-time
Salary - 15000 to 18000
Job Summary:
We are seeking a highly skilled Customer Feedback Specialist to join our team. As a Customer Feedback Specialist, you will be responsible for collecting, analyzing, and interpreting customer feedback to inform business decisions. Your goal will be to identify trends, patterns, and insights that drive customer satisfaction and loyalty.
Interested Candidate Can Share There Resume -
Email -
Customer Service
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Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
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Customer Service
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We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.
Roles and responsibilities:
Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.
Salary and shift Timing:
Starting salary for Fresher: 23K + Incentives
Salary for Experience: UPTO 40K + Incentives (Depends On Interview)
Shift time: Rotational
5 Days working (Week off also Rotational)
Customer Service
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Company Overview
Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.
Job Overview
We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.
Qualifications and Skills
- Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
- Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
- Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
- Good in communication, with the ability to express thoughts and information clearly and concisely.
- Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
- Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
- Deep product knowledge and ability to clearly explain product features and benefits to customers.
- Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
- Experience with social media customer service, engaging with customers and answering inquiries on various platforms.
Roles and Responsibilities
- Provide excellent customer support through various channels including phone, email, live chat, and social media.
- Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
- Manage customer records by accurately entering and updating information in the CRM system.
- Monitor live chat and email queues to ensure timely responses to customer queries.
- Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
- Stay updated with product knowledge to provide accurate information and assistance to customers.
- Collaborate with team members and other departments to improve customer service and product offerings.
- Participate in training sessions to enhance skills and knowledge of customer service best practices.
customer service
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Process - Kotak securities (Stock Market Chat process)
Designation-Customer Support Associate (CSA).
Role: Resolve customer queries and complaints over Chat
Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory
Age Criteria -18 to 35 Years
Shift Timing
Male/Females – Day Shift 8 am to 8 PM (Any 10hrs)
Location is chandivali andheri East
5 Days Working
2 Rotational Weeks Off
Salary:
19.9k To 21.5k in hand