365 Advocacy jobs in India
Lead Specialist - Claims Advocacy
Mumbai, Maharashtra
Marsh McLennan
Posted 18 days ago
Job Viewed
Job Description
We are seeking a talented individual to join our Claims team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani.
We will count on you to:
- Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
- Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
- Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
- Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
- Verify claims in accordance with the terms and conditions of the policy.
- Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
- Provide regular and comprehensive status reports to account executives and claims managers.
- Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
- Develop PowerPoint presentations for internal and external stakeholders.
- Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
- Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
- Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
- Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.
What you need to have:
- 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
- Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.
- Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
- Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
- MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
- Strong verbal and written communication skills - excellent email writing skills.
- Must be comfortable with working on new age data management tools
What makes you stand out?
- Strong persistence and follow-up skills.
- Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
- Knowledge and experience of resolving complex claims across a variety of relevant business lines.
- Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
- Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
- Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
This advertiser has chosen not to accept applicants from your region.
0
Lead Specialist - Claims Advocacy
Mumbai, Maharashtra
Marsh McLennan
Posted 3 days ago
Job Viewed
Job Description
We are seeking a talented individual to join our Claims team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani.
We will count on you to:
Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
Verify claims in accordance with the terms and conditions of the policy.
Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
Provide regular and comprehensive status reports to account executives and claims managers.
Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
Develop PowerPoint presentations for internal and external stakeholders.
Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.
What you need to have:
7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.
Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
Strong verbal and written communication skills - excellent email writing skills.
Must be comfortable with working on new age data management tools
What makes you stand out?
Strong persistence and follow-up skills.
Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
Knowledge and experience of resolving complex claims across a variety of relevant business lines.
Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani.
We will count on you to:
Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
Verify claims in accordance with the terms and conditions of the policy.
Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
Provide regular and comprehensive status reports to account executives and claims managers.
Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
Develop PowerPoint presentations for internal and external stakeholders.
Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.
What you need to have:
7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.
Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
Strong verbal and written communication skills - excellent email writing skills.
Must be comfortable with working on new age data management tools
What makes you stand out?
Strong persistence and follow-up skills.
Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
Knowledge and experience of resolving complex claims across a variety of relevant business lines.
Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
This advertiser has chosen not to accept applicants from your region.
1
Advocacy Manager, Customer Marketing
Gurugram, Uttar Pradesh
Cvent
Posted today
Job Viewed
Job Description
Overview: Shift Timing: 03:00 PM - 12:00 AM Advocacy Manager, Customer Marketing Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. In This Role, You Will: About the role: The Cvent Supplier and Venues Solutions (SVS) Customer Marketing team primarily focuses on onboarding, adoption, retention, and advocacy for existing Cvent customers. From the moment customers onboard with us, to how they engage with our products, to their satisfaction and willingness to advocate on our behalf, and ultimately expand their business, Supplier and Venues Solutions Customer Marketing develops programs that address all these stages of the customer journey. A key and critical component of this is identifying, engaging, and promoting customer advocates. As an Advocacy Manager, you will be responsible for leading customer programs that create strong relationships and turn customers into advocates. You will also manage promotional campaigns that raise the profile of Cvent advocates and increase the Cvent brand value. You will work closely with Sales, Client Services, Product Management, Product Marketing, and Global Marketing teams to identify, enroll, and engage customers in advocacy programs. You will focus on providing exceptional customer experiences and advocacy activations that turn customers into brand ambassadors, and your expertise in customer advocacy will help Cvent showcase brand value and support sales and marketing efforts. In this role, you will: Execute and grow the Cvent Supplier and Venue Solutions Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibility within Cvent, managing internal enablement for relevant programs. Track advocacy activities and outcomes and effectively communicate the ROI of advocacy programs to leadership through post-campaign analysis. Make data-back recommendations to expand advocacy programs. Work with global leads to enable regional advocacy program execution. Here's What You Need: Proven track record and at least 8+ years of experience managing customer advocacy, reference or engagement programs. Deep understanding of customer advocacy in a B2B environment. Excellent communicator with proven ability to clearly convey ideas and data in written and verbal presentations to a variety of audiences. Excellent program management skills. Ability to lead and influence cross-functional teams. Ability to work across all levels of the organization and contribute to cross-functional strategies. Passion for building a world-class program and desire to own and refine key operational processes. Strong analytical skills and proven ability to use data to optimize program performance and inform future strategies. Education: Bachelor’s degree in marketing, Communications, or a related field. Hospitality Industry experience and experience in a SaaS environment is a plus. Some travel may be required.
About the role: The Cvent Supplier and Venues Solutions (SVS) Customer Marketing team primarily focuses on onboarding, adoption, retention, and advocacy for existing Cvent customers. From the moment customers onboard with us, to how they engage with our products, to their satisfaction and willingness to advocate on our behalf, and ultimately expand their business, Supplier and Venues Solutions Customer Marketing develops programs that address all these stages of the customer journey. A key and critical component of this is identifying, engaging, and promoting customer advocates. As an Advocacy Manager, you will be responsible for leading customer programs that create strong relationships and turn customers into advocates. You will also manage promotional campaigns that raise the profile of Cvent advocates and increase the Cvent brand value. You will work closely with Sales, Client Services, Product Management, Product Marketing, and Global Marketing teams to identify, enroll, and engage customers in advocacy programs. You will focus on providing exceptional customer experiences and advocacy activations that turn customers into brand ambassadors, and your expertise in customer advocacy will help Cvent showcase brand value and support sales and marketing efforts. In this role, you will: Execute and grow the Cvent Supplier and Venue Solutions Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibility within Cvent, managing internal enablement for relevant programs. Track advocacy activities and outcomes and effectively communicate the ROI of advocacy programs to leadership through post-campaign analysis. Make data-back recommendations to expand advocacy programs. Work with global leads to enable regional advocacy program execution.
Proven track record and at least 8+ years of experience managing customer advocacy, reference or engagement programs. Deep understanding of customer advocacy in a B2B environment. Excellent communicator with proven ability to clearly convey ideas and data in written and verbal presentations to a variety of audiences. Excellent program management skills. Ability to lead and influence cross-functional teams. Ability to work across all levels of the organization and contribute to cross-functional strategies. Passion for building a world-class program and desire to own and refine key operational processes. Strong analytical skills and proven ability to use data to optimize program performance and inform future strategies. Education: Bachelor’s degree in marketing, Communications, or a related field. Hospitality Industry experience and experience in a SaaS environment is a plus. Some travel may be required.
About the role: The Cvent Supplier and Venues Solutions (SVS) Customer Marketing team primarily focuses on onboarding, adoption, retention, and advocacy for existing Cvent customers. From the moment customers onboard with us, to how they engage with our products, to their satisfaction and willingness to advocate on our behalf, and ultimately expand their business, Supplier and Venues Solutions Customer Marketing develops programs that address all these stages of the customer journey. A key and critical component of this is identifying, engaging, and promoting customer advocates. As an Advocacy Manager, you will be responsible for leading customer programs that create strong relationships and turn customers into advocates. You will also manage promotional campaigns that raise the profile of Cvent advocates and increase the Cvent brand value. You will work closely with Sales, Client Services, Product Management, Product Marketing, and Global Marketing teams to identify, enroll, and engage customers in advocacy programs. You will focus on providing exceptional customer experiences and advocacy activations that turn customers into brand ambassadors, and your expertise in customer advocacy will help Cvent showcase brand value and support sales and marketing efforts. In this role, you will: Execute and grow the Cvent Supplier and Venue Solutions Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibility within Cvent, managing internal enablement for relevant programs. Track advocacy activities and outcomes and effectively communicate the ROI of advocacy programs to leadership through post-campaign analysis. Make data-back recommendations to expand advocacy programs. Work with global leads to enable regional advocacy program execution.
Proven track record and at least 8+ years of experience managing customer advocacy, reference or engagement programs. Deep understanding of customer advocacy in a B2B environment. Excellent communicator with proven ability to clearly convey ideas and data in written and verbal presentations to a variety of audiences. Excellent program management skills. Ability to lead and influence cross-functional teams. Ability to work across all levels of the organization and contribute to cross-functional strategies. Passion for building a world-class program and desire to own and refine key operational processes. Strong analytical skills and proven ability to use data to optimize program performance and inform future strategies. Education: Bachelor’s degree in marketing, Communications, or a related field. Hospitality Industry experience and experience in a SaaS environment is a plus. Some travel may be required.
This advertiser has chosen not to accept applicants from your region.
2
Lead Specialist - Claims Advocacy
Mumbai, Maharashtra
Marsh McLennan
Posted 5 days ago
Job Viewed
Job Description
We are seeking a talented individual to join our Claims team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani.
We will count on you to:
- Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
- Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
- Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
- Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
- Verify claims in accordance with the terms and conditions of the policy.
- Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
- Provide regular and comprehensive status reports to account executives and claims managers.
- Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
- Develop PowerPoint presentations for internal and external stakeholders.
- Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
- Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
- Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
- Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.
What you need to have:
- 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
- Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.
- Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
- Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
- MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
- Strong verbal and written communication skills - excellent email writing skills.
- Must be comfortable with working on new age data management tools
What makes you stand out?
- Strong persistence and follow-up skills.
- Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
- Knowledge and experience of resolving complex claims across a variety of relevant business lines.
- Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
- Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
- Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
This advertiser has chosen not to accept applicants from your region.
3
Government Affairs - Policy Advocacy
Delhi, Delhi
Maruti Suzuki India Ltd
Posted today
Job Viewed
Job Description
**Education Qualification**: UG/PG - Pol Sc/B.Tech
(from UGC/AICTE approved college/institute)
Government & Policy Affairs
At any point in time, the Government is pursuing multiple policies or regulations that can have a MEGA impact on the Indian Auto Industry and our Company’s business (GST, Clean technologies, Penalty for excess carbon emissions, Scrappage Policy, Import Restrictions, Regulations etc.) It is therefore important to Engage positively with the Government to facilitate policies which are in the best interest of MSIL, the Auto Industry and our Country.
About the role
Environment Scanning - Study and Analyse Govt policies and its impact on our business
Some examples
GST taxation, Road Taxes, Promotion of all Clean technologies like EV / SHEV / CNG / Flex Fuel, Regulations like 6 Airbags, CAFÉ, End of Vehicle Life Policy etc.)
Identify and map all the stakeholders critical for our Policy advocacy
Some examples
like Ministry of Finance, Department of Heavy Industry, NITI Aayog, Ministry of Road Transport & Highways, DPIIT, BIS, SIAM, CII etc.)
Make compelling presentations to be presented to Government
Relationship & Networking - Facilitate strong relationships in Govt & Policy Circle.
Support Internal MSIL departments with any facilitation needed from Government.
(from UGC/AICTE approved college/institute)
Government & Policy Affairs
At any point in time, the Government is pursuing multiple policies or regulations that can have a MEGA impact on the Indian Auto Industry and our Company’s business (GST, Clean technologies, Penalty for excess carbon emissions, Scrappage Policy, Import Restrictions, Regulations etc.) It is therefore important to Engage positively with the Government to facilitate policies which are in the best interest of MSIL, the Auto Industry and our Country.
About the role
Environment Scanning - Study and Analyse Govt policies and its impact on our business
Some examples
GST taxation, Road Taxes, Promotion of all Clean technologies like EV / SHEV / CNG / Flex Fuel, Regulations like 6 Airbags, CAFÉ, End of Vehicle Life Policy etc.)
Identify and map all the stakeholders critical for our Policy advocacy
Some examples
like Ministry of Finance, Department of Heavy Industry, NITI Aayog, Ministry of Road Transport & Highways, DPIIT, BIS, SIAM, CII etc.)
Make compelling presentations to be presented to Government
Relationship & Networking - Facilitate strong relationships in Govt & Policy Circle.
Support Internal MSIL departments with any facilitation needed from Government.
This advertiser has chosen not to accept applicants from your region.
4
Advocacy Alignment and Risk Analyst
Chennai, Tamil Nadu
World Vision
Posted today
Job Viewed
Job Description
Job Description
:Overview
The Advocacy Alignment and Risk Analyst will play a pivotal role in strengthening the internal alignment, cohesion, and accountability of the organization's advocacy and justice policy. This position will support the full spectrum of processes necessary for more effective collaboration and coordination between Field Offices (FOs), Regional Offices (ROs), and Support Offices (SOs), with a particular focus on advocacyand policy alignment (in coordination with Policy Team), risk management, and internal systems.
The role will also support consultations and reporting processes related to the organization’s Management Policy on Advocacy for Justice, collaborate closely with the FO–SO advocacy support working group and contribute to internal communications and knowledge management.
Key Responsibilities
Knowledge, Skills and Abilities
This advertiser has chosen not to accept applicants from your region.
5
Sr. Mgr, Advocacy Operations, Amazon Flex
Hyderabad, Andhra Pradesh
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
The Senior Manager, AO is the single thread leader accountable for Advocacy Operation's operational performance, program automation, and long-term strategy planning. They lead a team of Associates and Program Managers whose primary responsibility is protecting Delivery Partner (DP) experience in the face of defects. In addition to driving operational excellence across DP facing defects, the AO leader actively seeks to optimize processes through automation and innovation and where possible, improve the DP Experience (DPX) through defect elimination. They accomplish this by directing and influencing a wide group of stakeholders across multiple countries, VP organizations, and job families (operations, program, product, and tech). They are an independent thinker who makes convincing, data-driven decisions. They devise clear strategy, positioning and execution priorities and will be comfortable Thinking Big and Diving Deep. They will be a pragmatic leader who can identify opportunities and lead the team to translate them into workable, scalable product and process solutions.
As the Senior Manager, they are accountable for AO's daily payment process, in which the team processes tens of thousands of payments each day, enabling Flex to honor their commitment of next day payment. In addition, they oversee DP standings adjustments ensuring user's standings reflect fairly in their Flex Delivery app, protecting DPX . Finally, the Sr. Manager, AO must lead a team to action disruptions within minutes to ensure DPs have the right information regarding their current/upcoming blocks. The Senior Manager ensures AO is both focusing on operational improvement to ensure rapid and efficient execution in the event of disruptions along with driving an automation roadmap which focuses on upstream innovation. In addition to these things, they must oversee 40 additional recurring processes that are critical Flex's overall business continuity.
The Senior Manager oversees the hiring and development of a world-class team, they must take innovative talent decisions to scale with business needs, and currently oversees a team of 200+ people both in person and remotely. They demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. They cannot be satisfied with the status quo and need to continually assess the department based on Flex's evolution, and reinvent as needed. Although naturally strategic, they will also have strong operational skills and influence decisions on product roadmap and process execution.
They partner with stakeholders to ensure synchronization of our strategy and execution. They partner with multiple teams throughout Flex such as Service Level Standards (SLS), Shipping and Delivery Supports (SDS), Last Mile Payments (LMP), Central Operations (CO), Driver Science, Tech Teams, Business Intelligence (BI), WW Flex Business teams, local Operations teams, and others to test and improve mechanisms, intake new processes, and drive overall improvements to AO's workload to benefit WW Flex Delivery Partners. Their primary responsibility is to define the operational strategy and be a domain expert of all AO processes. They are also accountable to drive programs and projects with diverse stakeholders across multiple dimensions to improve AO's processes and compliance.
Basic Qualifications
- 7+ years of team management experience
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Senior Manager, AO is the single thread leader accountable for Advocacy Operation's operational performance, program automation, and long-term strategy planning. They lead a team of Associates and Program Managers whose primary responsibility is protecting Delivery Partner (DP) experience in the face of defects. In addition to driving operational excellence across DP facing defects, the AO leader actively seeks to optimize processes through automation and innovation and where possible, improve the DP Experience (DPX) through defect elimination. They accomplish this by directing and influencing a wide group of stakeholders across multiple countries, VP organizations, and job families (operations, program, product, and tech). They are an independent thinker who makes convincing, data-driven decisions. They devise clear strategy, positioning and execution priorities and will be comfortable Thinking Big and Diving Deep. They will be a pragmatic leader who can identify opportunities and lead the team to translate them into workable, scalable product and process solutions.
As the Senior Manager, they are accountable for AO's daily payment process, in which the team processes tens of thousands of payments each day, enabling Flex to honor their commitment of next day payment. In addition, they oversee DP standings adjustments ensuring user's standings reflect fairly in their Flex Delivery app, protecting DPX . Finally, the Sr. Manager, AO must lead a team to action disruptions within minutes to ensure DPs have the right information regarding their current/upcoming blocks. The Senior Manager ensures AO is both focusing on operational improvement to ensure rapid and efficient execution in the event of disruptions along with driving an automation roadmap which focuses on upstream innovation. In addition to these things, they must oversee 40 additional recurring processes that are critical Flex's overall business continuity.
The Senior Manager oversees the hiring and development of a world-class team, they must take innovative talent decisions to scale with business needs, and currently oversees a team of 200+ people both in person and remotely. They demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. They cannot be satisfied with the status quo and need to continually assess the department based on Flex's evolution, and reinvent as needed. Although naturally strategic, they will also have strong operational skills and influence decisions on product roadmap and process execution.
They partner with stakeholders to ensure synchronization of our strategy and execution. They partner with multiple teams throughout Flex such as Service Level Standards (SLS), Shipping and Delivery Supports (SDS), Last Mile Payments (LMP), Central Operations (CO), Driver Science, Tech Teams, Business Intelligence (BI), WW Flex Business teams, local Operations teams, and others to test and improve mechanisms, intake new processes, and drive overall improvements to AO's workload to benefit WW Flex Delivery Partners. Their primary responsibility is to define the operational strategy and be a domain expert of all AO processes. They are also accountable to drive programs and projects with diverse stakeholders across multiple dimensions to improve AO's processes and compliance.
Basic Qualifications
- 7+ years of team management experience
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
AO Japanese Language Specialist, Advocacy Operations
Hyderabad, Andhra Pradesh
Amazon
Posted 11 days ago
Job Viewed
Job Description
Description
A Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese Flex Teams that impact DP experience and business continuity.
Key job responsibilities
- Fluency in Japanese Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS etc.)
- Ability to work on data using Excel and to perform ad hoc reporting and analysis as needed is a plus.
- Develop and/or understand performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by AO.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
- Willing to be able to operate in 24*7 operating environment
About the team
Advocacy Operations (AO) team steers identification and handling of large-scale events impacting Flex Delivery Partner (DPs) and provides high quality operational support for various stakeholders within and outside Amazon Flex to conduct manual workload while waiting for automation to be created. By providing this support we enable our stakeholders to run Flex related programs while building long-term solutions without negatively impacting the DP experience.
Basic Qualifications
1. Bachelor's degree
2. JLPT N3 or equivalent
3. Understanding & responding in Japanese Language
4. Good communication skills - Trans Ops Specialist will be facilitating flow of information between external stakeholders
5. Proficiency in Advanced Excel (pivot tables, vlookups)
6. Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
1 - JLPT N2 or equivalent
2 - Logistics background
3 - 12-24 months of work experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
A Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese Flex Teams that impact DP experience and business continuity.
Key job responsibilities
- Fluency in Japanese Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS etc.)
- Ability to work on data using Excel and to perform ad hoc reporting and analysis as needed is a plus.
- Develop and/or understand performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by AO.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
- Willing to be able to operate in 24*7 operating environment
About the team
Advocacy Operations (AO) team steers identification and handling of large-scale events impacting Flex Delivery Partner (DPs) and provides high quality operational support for various stakeholders within and outside Amazon Flex to conduct manual workload while waiting for automation to be created. By providing this support we enable our stakeholders to run Flex related programs while building long-term solutions without negatively impacting the DP experience.
Basic Qualifications
1. Bachelor's degree
2. JLPT N3 or equivalent
3. Understanding & responding in Japanese Language
4. Good communication skills - Trans Ops Specialist will be facilitating flow of information between external stakeholders
5. Proficiency in Advanced Excel (pivot tables, vlookups)
6. Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
1 - JLPT N2 or equivalent
2 - Logistics background
3 - 12-24 months of work experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Manager, Support Operations – Student Advocacy Team
Delhi, Delhi
Chegg Inc.
Posted 18 days ago
Job Viewed
Job Description
Role Overview: As the Support Operations Manager, you will be responsible for process optimization, technology systems management, and operational excellence across our customer support organization. This role focuses on the infrastructure, tools, and processes that enable our teams and BPO partners to deliver exceptional customer support to millions of students.
Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students.
Responsibilities:
- Develop long-term operational strategies that anticipate scaling needs and technology evolution
- Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendor Operations Manager
- Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation
- Support the Advocate Enablement team with technology training and support
- Create comprehensive process documentation and implementation plans for future rollouts
- Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations
- Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA)
- Manage technology vendor relationships and contract strategy for support tools
- Monitor platform performance and plan capacity improvements and optimizations
- Plan and implement changes that affect agent workflows and capabilities
- Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation
- Ensure all agents have proper technology access, tools configuration and technical support
Required:
- Bachelor's degree in Business, Operations Management, Engineering, or related field
- 5+ years of experience in operations management, business process optimization, or technology systems management
- 3+ years of experience managing customer support platforms and technology systems
- Proficiency in SQL, data analysis tools, and reporting platforms
- Experience administering customer support platforms (Gladly experience highly preferred)
- Proven track record in process improvement and operational optimization methodologies
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal English communication skills
- Experience working with cross-functional teams including engineering and product teams
- Strong project management skills with ability to manage multiple technical initiatives
- Ability to work flexible hours to accommodate US and Philippines time zones
Preferred Experience:
- Experience in EdTech or subscription-based business models
- Experience with automation tools and AI-powered customer support solutions
- Experience with vendor management for technology solutions
- Knowledge of API integrations and software development processes
- Familiarity with project management and process improvement methodologies (PMP, Lean, Six Sigma, Agile)
- Advanced degree in technical or business relevant field
This advertiser has chosen not to accept applicants from your region.
8
Manager, Support Operations – Student Advocacy Team
Delhi, Delhi
Chegg Inc.
Posted 2 days ago
Job Viewed
Job Description
Role Overview: As the Support Operations Manager, you will be responsible for process optimization, technology systems management, and operational excellence across our customer support organization. This role focuses on the infrastructure, tools, and processes that enable our teams and BPO partners to deliver exceptional customer support to millions of students.
Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students.
Responsibilities:
Develop long-term operational strategies that anticipate scaling needs and technology evolution
Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendor Operations Manager
Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation
Support the Advocate Enablement team with technology training and support
Create comprehensive process documentation and implementation plans for future rollouts
Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations
Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA)
Manage technology vendor relationships and contract strategy for support tools
Monitor platform performance and plan capacity improvements and optimizations
Plan and implement changes that affect agent workflows and capabilities
Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation
Ensure all agents have proper technology access, tools configuration and technical support
Required:
Bachelor's degree in Business, Operations Management, Engineering, or related field
5+ years of experience in operations management, business process optimization, or technology systems management
3+ years of experience managing customer support platforms and technology systems
Proficiency in SQL, data analysis tools, and reporting platforms
Experience administering customer support platforms (Gladly experience highly preferred)
Proven track record in process improvement and operational optimization methodologies
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal English communication skills
Experience working with cross-functional teams including engineering and product teams
Strong project management skills with ability to manage multiple technical initiatives
Ability to work flexible hours to accommodate US and Philippines time zones
Preferred Experience:
Experience in EdTech or subscription-based business models
Experience with automation tools and AI-powered customer support solutions
Experience with vendor management for technology solutions
Knowledge of API integrations and software development processes
Familiarity with project management and process improvement methodologies (PMP, Lean, Six Sigma, Agile)
Advanced degree in technical or business relevant field
Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students.
Responsibilities:
Develop long-term operational strategies that anticipate scaling needs and technology evolution
Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendor Operations Manager
Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation
Support the Advocate Enablement team with technology training and support
Create comprehensive process documentation and implementation plans for future rollouts
Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations
Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA)
Manage technology vendor relationships and contract strategy for support tools
Monitor platform performance and plan capacity improvements and optimizations
Plan and implement changes that affect agent workflows and capabilities
Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation
Ensure all agents have proper technology access, tools configuration and technical support
Required:
Bachelor's degree in Business, Operations Management, Engineering, or related field
5+ years of experience in operations management, business process optimization, or technology systems management
3+ years of experience managing customer support platforms and technology systems
Proficiency in SQL, data analysis tools, and reporting platforms
Experience administering customer support platforms (Gladly experience highly preferred)
Proven track record in process improvement and operational optimization methodologies
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal English communication skills
Experience working with cross-functional teams including engineering and product teams
Strong project management skills with ability to manage multiple technical initiatives
Ability to work flexible hours to accommodate US and Philippines time zones
Preferred Experience:
Experience in EdTech or subscription-based business models
Experience with automation tools and AI-powered customer support solutions
Experience with vendor management for technology solutions
Knowledge of API integrations and software development processes
Familiarity with project management and process improvement methodologies (PMP, Lean, Six Sigma, Agile)
Advanced degree in technical or business relevant field
This advertiser has chosen not to accept applicants from your region.
9