9,085 Ahs Specialist Account Health Support jobs in India
AHS Specialist, Account Health Support
Hyderabad, Andhra Pradesh
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's e-commerce platforms. The objective of this role is to deliver sustainable results that improve Seller's Performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-party to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller's issues and questions.
Basic Qualifications
- 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key job responsibilities
Meets predetermined and assigned productivity targets and quality standards
Achieves quality (quality audits), while maintaining productivity (tasks per hour)
onsiders the impact these goals have on the Seller, the Buyer, and the Company
orks in accordance with the SOP's to provide consistent and great Seller experience on each and every contact
nderstands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows
ay perform tasks which are not guided by established policies and procedures
everages appropriate tools and applications to dive deep into investigation issues using data
emonstrates flexibility to transition within queues and understands/adheres to workflow directions
nderstand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum
roactively communicates with management for any time off request
andles every work-item as per SOP and works on task in FIFO order (first in, first out)
ttends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles
emains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude
emonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management
ses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met
ngages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support
onfidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations
horoughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact
aintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally
elp develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviews
A day in the life
A day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated.
About the team
Qualifications
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Ability to maintain high levels of confidentiality and data security standards
Preferred Qualifications
- 1+ years of customer service experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's e-commerce platforms. The objective of this role is to deliver sustainable results that improve Seller's Performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-party to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller's issues and questions.
Basic Qualifications
- 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key job responsibilities
Meets predetermined and assigned productivity targets and quality standards
Achieves quality (quality audits), while maintaining productivity (tasks per hour)
onsiders the impact these goals have on the Seller, the Buyer, and the Company
orks in accordance with the SOP's to provide consistent and great Seller experience on each and every contact
nderstands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows
ay perform tasks which are not guided by established policies and procedures
everages appropriate tools and applications to dive deep into investigation issues using data
emonstrates flexibility to transition within queues and understands/adheres to workflow directions
nderstand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum
roactively communicates with management for any time off request
andles every work-item as per SOP and works on task in FIFO order (first in, first out)
ttends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles
emains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude
emonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management
ses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met
ngages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support
onfidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations
horoughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact
aintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally
elp develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviews
A day in the life
A day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated.
About the team
Qualifications
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Ability to maintain high levels of confidentiality and data security standards
Preferred Qualifications
- 1+ years of customer service experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
AHS Specialist, Account Health Support
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad
Posted today
Job Viewed
Job Description
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Seller’s Performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-party to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
•Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
• aintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• D monstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• C ntributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• M intains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• A tively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• L aises with other departments as required to resolve Seller’s issues and questions.
Basic Qualifications
• 1+ ears of customer service experience
• E perience with Microsoft Office products and applications
• W rk a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• E perience in payments or e-commerce
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-party to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
•Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
• aintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• D monstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• C ntributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• M intains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• A tively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• L aises with other departments as required to resolve Seller’s issues and questions.
Basic Qualifications
• 1+ ears of customer service experience
• E perience with Microsoft Office products and applications
• W rk a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• E perience in payments or e-commerce
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
1
AHS Specialist [Spanish], Account Health Support
Hyderabad, Andhra Pradesh
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
- Liaises with other departments as required to resolve Seller's issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.
A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
Basic Qualifications
- Business proficient fluency in both written and verbal Spanish & English language.
- Education: Graduation or equivalent.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- 12 months in a customer service environment, preferably within a contact center.
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
Preferred Qualifications
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
- Liaises with other departments as required to resolve Seller's issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.
A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
Basic Qualifications
- Business proficient fluency in both written and verbal Spanish & English language.
- Education: Graduation or equivalent.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- 12 months in a customer service environment, preferably within a contact center.
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
Preferred Qualifications
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
AHS Specialist [Spanish], Account Health Support
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad
Posted today
Job Viewed
Job Description
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
- Liaises with other departments as required to resolve Seller’s issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.
A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
- Education: Graduation or equivalent.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- 12 months in a customer service environment, preferably within a contact center.
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Key job responsibilities
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
- Liaises with other departments as required to resolve Seller’s issues and questions.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.
A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
BASIC QUALIFICATIONS
- Business proficient fluency in both written and verbal Spanish & English language.- Education: Graduation or equivalent.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
- 12 months in a customer service environment, preferably within a contact center.
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to maintain high levels of confidentiality and data security standards.
- Flexibility to work during bank holidays and peak period.
- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
PREFERRED QUALIFICATIONS
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
- Teammate capable of learning and sharing knowledge in global environment.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Hyderabad, Andhra Pradesh
FLY Consulting Services
Posted today
Job Viewed
Job Description
Dear Candidate,
We are hiring for one of our client for customer service role. Go through below job description.
12 months of any voice/backend/email/chat/Technical chat or voice/International sales experience is considered
Excellent English comm skills required & Immediate joiner's only
Role:- Customer Service voice - Premium
Qual:-Any Grad & 5 Days Working
CTC - Up-to 3.0 LPA and day shift
Work Loc: - Secunderabad
Languages:- English with Telugu or Hindi, or Tamil (Any regional language is fine).
Excellent English comm skills required
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Noida, Uttar Pradesh
Aces Global Consulting Pvt Ltd
Posted today
Job Viewed
Job Description
Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Bengaluru, Karnataka
NoBroker.com
Posted today
Job Viewed
Job Description
Location: Pan India
Type : Work From
Home
Salary Range: 12, (In hand) + 2,000 (net allowance ) + incentives
Qualification / Education and other Requirements:
Education- Any 10th
, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR
English, Kannada, Tamil.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam, good speed Internet connection and power backup is a must**
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th
Indian Startup to have entered the Unicorn club in 2021.
For more Information, PFB Company Link for your reference.
No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from
We are looking forward to associating with you in terms of our requirements at No Broker.
Role and Responsibility Customer Service Expert L-1
Act as relationship manager for the Paid customers of No Broker.
Build sustainable relationships and trust with customer accounts through
open and interactive communication.
Identify and assess customers needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
About Training - Training will be provided for initial few days for an employee to understand end to
end process.
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Customer Service
Indore, Madhya Pradesh
GoodVibes Placement Services
Posted today
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Job Description
Hiring for Domestic L2 Process
Location: Indore (Work From Office)
Walk-in Telephonic Interview
Immediate Joining
Requirements:
- Excellent English Communication
- Education: 12th, Graduate, Post Graduate
- 1 Year Experience in BPO is Mandatory
Salary: 27,000
Shifts: Rotational (Majorly Day)
Work Days: 5 days
Perks:
- 15 Days Hotel Accommodation
- Train/Bus Ticket Covered by the Company
- 10,000 Relocation Bonus for 350 km or more
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