837 Air India jobs in India

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Company Description**

Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies, offering leading reservation sales and online sales solutions. The company utilizes its expertise, technology, and analytical capabilities to provide comprehensive Revenue Optimization services from its state-of-the-art global delivery center in Gurgaon NCR New Delhi, India. Praxis specializes in Central Reservations Systems (CRS), Global Distribution Systems (GDS), and Internet Distribution Systems (IDS), enhancing services through voice, email, and chat processes to generate market intelligence and lead generation. Established in 2012, Praxis optimizes revenue for over 7000 hotel rooms daily and is led by Founder CEO Ravish Swarup.

Role Description

This is a full-time on-site role for a Customer Service Expert for the Air India Process at Praxis Services Pvt. Ltd., located in Gurgaon. The Customer Service Expert will be responsible for handling customer inquiries, providing support through phone and email, ensuring customer satisfaction, and enhancing the overall customer experience. Additionally, the role will require maintaining high standards of phone etiquette and addressing customer concerns efficiently.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Proficiency in Phone Etiquette and Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle customer concerns promptly
• Experience in the travel or hospitality industry is a plus
• Strong problem-solving skills and attention to detail

• To oversee all commercial vehicles, drivers, and related assets, including their operations, conditions, external and internal policy compliance, and overall performance.
• To handle airport operations in an efficient way.
• To handle and manage fleet operations in the south region.

Role: Airport Operations Lead

CTC: 8 to 10 LPA

Experience: 7+years

Location: Goa Airport

Company: WAISL

JD:

We are looking for an Operations Lead who can play crucial role in developing and implementing operational strategies, managing teams, and ensuring compliance with company policies. This involves analyzing performance data, identifying areas for improvement, and leading initiatives to streamline workflows and reduce costs.

Developing and Implementing Strategies:

Creating and executing operational strategies to achieve business objectives, including process improvements and workflow optimization.

Overseeing Daily Operations
:

Ensuring the smooth and efficient execution of daily tasks and activities, maintaining high standards of productivity and quality.

Managing Teams:

Leading, mentoring, and motivating team members, fostering a collaborative and high-performing work environment.

Monitoring and Analyzing Performance:

Tracking key performance indicators (KPIs), analyzing data, and identifying areas for improvement in operational efficiency and effectiveness.

Ensuring Compliance:

Ensuring adherence to company policies, safety regulations, and legal requirements.

Cross-Functional Collaboration:

Working with other departments to achieve strategic goals, ensuring alignment and integration of operations with other business functions.

Process Improvement:

Identifying operational inefficiencies and implementing strategies to streamline processes, reduce costs, and improve overall performance.

Budget Management:

Managing operational budgets, allocating resources effectively, and ensuring cost-effectiveness.

Reporting:

Preparing and presenting reports on operational performance, highlighting key metrics and trends.

Customer Issue Resolution:

Addressing customer inquiries and resolving issues in a timely and effective manner.

Key Skills:

Leadership:

· Ability to lead and motivate teams, inspire performance, and foster a positive work environment.

Problem-Solving:

· Strong analytical and problem-solving skills to identify issues and develop effective solutions.

Communication:

· Excellent written and verbal communication skills to interact with various stakeholders, including team members, executives, and other departments.

Organizational Skills:

· Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Technical Proficiency:

· Understanding of relevant tools and technologies used in operations management.

Financial Acumen:

· Understanding of budgeting and financial management principles.

Qualifications:

Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management).

Proven experience in operations management, with a track record of successfully leading teams and driving results.

Strong understanding of operational processes, best practices, and relevant technologies.

The Operations Lead role is vital for ensuring operational excellence and contributing to the overall success of the organization. This position requires a combination of strong leadership, analytical, and technical skills, as well as a deep understanding of business operations.

With regards

Dixita Uppal

• Coordinating with airlines, ground handlers, and other airport stakeholders to ensure seamless operations.
• Monitoring flight schedules and managing gate assignments.
• Overseeing ground support equipment and services.
• Ensuring compliance with all aviation safety and security regulations.
• Responding to operational disruptions and emergencies in a timely and effective manner.
• Managing passenger flow and ensuring a positive passenger experience.
• Liaising with air traffic control and other relevant authorities.
• Conducting regular inspections of airport facilities and infrastructure.
• Preparing operational reports and analyzing performance data.
• Implementing process improvements to enhance operational efficiency and safety.
• Training and supervising junior operations staff.

• Monitor and manage daily flight schedules, ensuring on-time performance and coordinating any disruptions.
• Oversee ground handling operations, including aircraft parking, baggage handling, and passenger boarding/deplaning.
• Liaise with air traffic control, airlines, and other aviation entities to facilitate efficient aircraft movement.
• Ensure adherence to all safety, security, and regulatory requirements as per DGCA and other relevant authorities.
• Respond to and manage emergencies and incidents at the airport, coordinating response teams effectively.
• Monitor and manage airport infrastructure and facilities, reporting any issues or maintenance needs.
• Coordinate passenger services, including information dissemination and assistance to travelers with special needs.
• Prepare operational reports and analyze data to identify trends and areas for improvement.
• Implement operational procedures and ensure compliance by all airport staff and service providers.
• Contribute to long-term operational planning and efficiency improvements.

• Bachelor's degree in Aviation Management, Business Administration, or a related field.
• Proven experience (3+ years) in airport operations, airline operations, or a similar aviation-related role.
• Comprehensive knowledge of airport operations, air traffic control procedures, and aviation safety regulations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as airport operations are 24/7.
• Proficiency in airport management software and Microsoft Office Suite.
• Strong ability to remain calm and make effective decisions in high-pressure situations.
• Experience with emergency response protocols is highly desirable.

• Supervise and coordinate daily airport operations, including ground handling, passenger services, and terminal management.
• Ensure adherence to all aviation regulations, safety standards, and security protocols.
• Manage and direct airport staff, assigning tasks and providing guidance to ensure operational efficiency.
• Monitor flight schedules and coordinate with airlines, air traffic control, and other stakeholders.
• Oversee the efficient flow of passengers and baggage through the terminal.
• Respond to and manage any operational disruptions, emergencies, or incidents effectively.
• Conduct regular inspections of airport facilities and equipment to ensure compliance and functionality.
• Develop and implement operational procedures to improve efficiency and customer service.
• Train and mentor new operational staff, ensuring they are proficient in their roles and responsibilities.
• Maintain positive working relationships with airline representatives, government agencies, and concessionaires.
• Generate reports on operational performance, including punctuality, safety incidents, and passenger feedback.
• Collaborate with security personnel to ensure a safe and secure environment for all passengers and staff.
• Manage resources, including staff scheduling and equipment allocation, to meet operational demands.
• Participate in emergency preparedness drills and contribute to crisis management planning.
• Continuously evaluate operational processes for potential improvements.

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or a related field.
• Minimum of 3-5 years of experience in airport operations, airline operations, or a related aviation field.
• Proven experience in a supervisory or leadership role.
• In-depth knowledge of airport operations, ground handling procedures, and airline industry practices.
• Familiarity with aviation regulations, safety standards, and security protocols (e.g., DGCA regulations).
• Excellent leadership, team management, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Effective communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities in a dynamic environment.
• Proficiency in relevant airport management software is a plus.
• Strong understanding of safety and security management systems.
• Flexibility to work shifts, including nights, weekends, and holidays as required by airport operations.

• Coordinating daily flight schedules and ground handling activities to ensure on-time performance.
• Monitoring and managing airport resources, including gate assignments, parking stands, and baggage handling equipment.
• Liaising with airline representatives, air traffic control, security, and other airport stakeholders.
• Responding promptly to operational disruptions, incidents, and emergencies, implementing contingency plans as needed.
• Ensuring compliance with all safety regulations, security procedures, and operational standards.
• Facilitating the efficient flow of passengers, baggage, and cargo through the airport.
• Preparing operational reports and maintaining accurate records of airport activities.
• Assisting in the planning and execution of special events or irregular operations.
• Coordinating with maintenance teams to ensure equipment availability and functionality.
• Supporting the implementation of new operational processes and technologies.

• Supervise and coordinate daily airport operations, including aircraft handling, passenger services, and ground support equipment management.
• Ensure compliance with all aviation safety regulations, security procedures, and company policies.
• Manage and train ground handling staff, providing guidance and support to ensure high performance standards.
• Monitor flight schedules and coordinate with airlines, air traffic control, and other relevant agencies to ensure timely departures and arrivals.
• Oversee the allocation and utilization of resources, including personnel and equipment, to meet operational demands.
• Respond promptly to operational disruptions, emergencies, and incidents, implementing corrective actions.
• Conduct regular inspections of operational areas to identify and address potential hazards or inefficiencies.
• Maintain accurate operational records and submit timely reports to management.
• Foster a culture of safety, efficiency, and customer service among the operations team.
• Collaborate with various departments to improve operational processes and service quality.

• Bachelor's degree in Aviation Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in airport operations or airline ground handling.
• Proven experience in supervising teams and managing operational workflows.
• Thorough knowledge of aviation regulations, safety standards, and airport procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and adapt to changing operational demands.
• Proficiency in relevant airport management software.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Commitment to maintaining the highest standards of safety and operational excellence.

• Oversee all aspects of daily airport operations, including airside and landside activities.
• Ensure compliance with all aviation regulations, safety standards, and security protocols.
• Coordinate effectively with airlines, air traffic control, government agencies, and other airport stakeholders.
• Develop and implement operational policies and procedures to enhance efficiency and safety.
• Manage and mentor a team of operations staff, fostering a culture of excellence.
• Oversee the management of airport infrastructure and facilities.
• Develop and manage the airport operations budget.
• Respond effectively to emergencies and operational disruptions, implementing mitigation strategies.
• Drive initiatives for service quality improvement and customer satisfaction.
• Conduct regular audits and performance reviews of operational areas.

• Bachelor's degree in Aviation Management, Business Administration, Engineering, or a related field. A Master's degree is a plus.
• Minimum of 7-10 years of progressive experience in airport operations management.
• In-depth knowledge of aviation regulations, ICAO standards, and airport operations.
• Proven leadership and team management skills.
• Excellent strategic planning, decision-making, and problem-solving abilities.
• Strong communication, negotiation, and interpersonal skills.
• Experience with airport security procedures and crisis management.
• Financial management and budgeting experience.
• Ability to work under pressure and in a dynamic environment.