93 Application Analyst jobs in India
SAP Application Analyst - SD
Pune, Maharashtra
Cummins Inc.
Posted 2 days ago
Job Viewed
Job Description
**DESCRIPTION**
GPP Database Link ( Summary:**
Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
**Key Responsibilities:**
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution
**RESPONSIBILITIES**
**Competencies:**
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience required. 3-5 years of experience.
**QUALIFICATIONS**
Good understanding of business processes pertaining to Sales and Distribution as part of domain knowledge
This is an extensive hand-on position and requires min. of 8-10 years with SAP SD configuration expertise of various modules in S/4 HANA or ECC 6.0
The SAP SD Analyst develops & maintains a "superuser" level of understanding of the existing SD business processes & Well versed with Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management and other key processes
Cross Functional experience with FICO, PP, QM, PM, MM, PM etc
Ideates in design, development and implementation of best practice solutions and improvements to SCM and cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain.
Lead production support and business operations support for global support.
Should be able to work in multiple shifts in a follow the sun model.
Initiates new methods and procedures designed to maintain the integrity of all processing functions in conjunction with SCM functional support.
Possess the skill sets necessary to understand the data requirements for legacy to SAP migration.
Extract required data from source locations and compile and validate for final evaluation
Provide training and support to end users, develop and administer user support documentation.
Provide SAP solution demonstrations to team, business partners and leadership.
Be part of an innovative team, researching and finding creative ways to provide industry best practice business solutions.
SAP Certification is mandatory
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
GPP Database Link ( Summary:**
Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
**Key Responsibilities:**
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution
**RESPONSIBILITIES**
**Competencies:**
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience required. 3-5 years of experience.
**QUALIFICATIONS**
Good understanding of business processes pertaining to Sales and Distribution as part of domain knowledge
This is an extensive hand-on position and requires min. of 8-10 years with SAP SD configuration expertise of various modules in S/4 HANA or ECC 6.0
The SAP SD Analyst develops & maintains a "superuser" level of understanding of the existing SD business processes & Well versed with Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management and other key processes
Cross Functional experience with FICO, PP, QM, PM, MM, PM etc
Ideates in design, development and implementation of best practice solutions and improvements to SCM and cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain.
Lead production support and business operations support for global support.
Should be able to work in multiple shifts in a follow the sun model.
Initiates new methods and procedures designed to maintain the integrity of all processing functions in conjunction with SCM functional support.
Possess the skill sets necessary to understand the data requirements for legacy to SAP migration.
Extract required data from source locations and compile and validate for final evaluation
Provide training and support to end users, develop and administer user support documentation.
Provide SAP solution demonstrations to team, business partners and leadership.
Be part of an innovative team, researching and finding creative ways to provide industry best practice business solutions.
SAP Certification is mandatory
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
0
Payments IT Application Analyst
Hyderabad, Andhra Pradesh
NCR Atleos
Posted 2 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job Summary:** We are seeking a skilled IT Payments Application Analyst to join our team. The ideal candidate will have experience with the ACI Postilion platform, and INETCO Insight, or similar payments and monitoring applications. This role involves configuring, maintaining, and troubleshooting payment applications to ensure seamless transaction processing and optimal system performance.
**Key Responsibilities:**
+ **Application Configuration:** Configure and maintain the ACI Postilion platform, internal applications, and INETCO Insight monitoring system to support payment processing requirements.
+ **Troubleshooting:** Identify, diagnose, and resolve technical issues related to payment applications, ensuring minimal downtime and optimal performance.
+ **System Monitoring:** Monitor application performance and transaction processing using INETCO Insight to proactively address potential issues.
+ **Documentation:** Maintain detailed documentation of configurations, processes, and troubleshooting steps to ensure knowledge transfer and compliance.
+ **Collaboration:** Work closely with cross-functional teams, including IT, operations, and customer support, to ensure alignment and effective communication.
+ **Testing:** Conduct thorough testing of application updates and new configurations to ensure stability and functionality.
+ **Support:** Provide technical support to internal teams and external clients, addressing inquiries and resolving issues promptly.
+ **Continuous Improvement:** Stay updated with industry trends and best practices to recommend and implement improvements to payment systems.
**Qualifications:**
+ **Education:** Bachelor's degree in Computer Science, Information Technology, or a related field.
+ **Experience:** Minimum of 3 years of experience working with the ACI Postilion platform, NCR internal applications, and INETCO Insight or similar payments applications.
+ **Technical Skills:** Proficiency in application configuration, troubleshooting, and system monitoring. Familiarity with payment processing systems and protocols.
+ **Problem-Solving:** Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
+ **Communication:** Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
+ **Team Player:** Ability to work collaboratively in a team environment and manage multiple priorities effectively.
**Preferred Qualifications:**
+ Experience with other payment processing platforms and applications.
+ Knowledge of industry regulations and compliance standards related to payment processing.
+ Certification in relevant technologies or platforms.
Hybrid
#LI-PS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job Summary:** We are seeking a skilled IT Payments Application Analyst to join our team. The ideal candidate will have experience with the ACI Postilion platform, and INETCO Insight, or similar payments and monitoring applications. This role involves configuring, maintaining, and troubleshooting payment applications to ensure seamless transaction processing and optimal system performance.
**Key Responsibilities:**
+ **Application Configuration:** Configure and maintain the ACI Postilion platform, internal applications, and INETCO Insight monitoring system to support payment processing requirements.
+ **Troubleshooting:** Identify, diagnose, and resolve technical issues related to payment applications, ensuring minimal downtime and optimal performance.
+ **System Monitoring:** Monitor application performance and transaction processing using INETCO Insight to proactively address potential issues.
+ **Documentation:** Maintain detailed documentation of configurations, processes, and troubleshooting steps to ensure knowledge transfer and compliance.
+ **Collaboration:** Work closely with cross-functional teams, including IT, operations, and customer support, to ensure alignment and effective communication.
+ **Testing:** Conduct thorough testing of application updates and new configurations to ensure stability and functionality.
+ **Support:** Provide technical support to internal teams and external clients, addressing inquiries and resolving issues promptly.
+ **Continuous Improvement:** Stay updated with industry trends and best practices to recommend and implement improvements to payment systems.
**Qualifications:**
+ **Education:** Bachelor's degree in Computer Science, Information Technology, or a related field.
+ **Experience:** Minimum of 3 years of experience working with the ACI Postilion platform, NCR internal applications, and INETCO Insight or similar payments applications.
+ **Technical Skills:** Proficiency in application configuration, troubleshooting, and system monitoring. Familiarity with payment processing systems and protocols.
+ **Problem-Solving:** Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
+ **Communication:** Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
+ **Team Player:** Ability to work collaboratively in a team environment and manage multiple priorities effectively.
**Preferred Qualifications:**
+ Experience with other payment processing platforms and applications.
+ Knowledge of industry regulations and compliance standards related to payment processing.
+ Certification in relevant technologies or platforms.
Hybrid
#LI-PS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
SAP Application Analyst - SD
Pune, Maharashtra
Cummins India
Posted 5 days ago
Job Viewed
Job Description
Summary :
Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
Key Responsibilities:
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution.
Education, Licenses, Certifications:
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate level of relevant work experience required. 3-5 years of experience.
Qualifications:
Good understanding of business processes pertaining to Sales and Distribution as part of domain knowledge.
This is an extensive hand-on position and requires min. of 8-10 years with SAP SD configuration expertise of various modules in S/4 HANA or ECC 6.0
The SAP SD Analyst develops & maintains a “superuser” level of understanding of the existing SD business processes & Well versed with Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management and other key processes
Cross Functional experience with FICO, PP, QM, PM, MM, PM etc
Ideates in design, development and implementation of best practice solutions and improvements to SCM and cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain.
Lead production support and business operations support for global support.
Should be able to work in multiple shifts in a follow the sun model.
Initiates new methods and procedures designed to maintain the integrity of all processing functions in conjunction with SCM functional support.
Possess the skill sets necessary to understand the data requirements for legacy to SAP migration.
Extract required data from source locations and compile and validate for final evaluation
Provide training and support to end users, develop and administer user support documentation.
Provide SAP solution demonstrations to team, business partners and leadership.
Be part of an innovative team, researching and finding creative ways to provide industry best practice business solutions.
SAP Certification is mandatory.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Sr SAP Application Analyst - EWM
Pune, Maharashtra
Cummins Inc.
Posted 2 days ago
Job Viewed
Job Description
**DESCRIPTION**
GPP Database Link ( Summary:**
Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
**Key Responsibilities:**
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution
**RESPONSIBILITIES**
**Competencies:**
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience required. 3-5 years of experience.
**QUALIFICATIONS**
+ 10-12 years of extensive and proven hands-on configuration and implementation experience in S/4 HANA 2023 or up to 2 prior versions.
+ 8-10 years of extensive and proven hands-on configuration and implementation experience in S/4 HANA 2023 or up to 2 prior versions.
+ Designing, implementing, and optimizing solutions across multiple countries, ensuring the successful delivery of complex, large-scale SAP projects across multiple geographies, with knowledge of localizations.
+ Leading the design and implementation by providing best practice guidance for SA LE, EWM implementations, and optimizations with S/4 HANA 2023.
+ Delivering functional expertise and ensuring seamless integration with other SAP modules (e.g., FICO) and non-SAP peripheral systems.
+ Demonstrated hands-on configuration experience in designing solutions, creating proof-of-concepts showcasing potential solution options.
+ Highly desirable to have cross-module experience and debugging knowledge of workbench objects, to troubleshoot and resolve complex issues or provide direction when customization is needed or justified.
+ Collaborating with business stakeholders and SI Partner to translate requirements into scalable, efficient SAP solutions by providing best practice guidance for SAP SD capability implementations and optimizations.
+ Driving the full project lifecycle for EWM: from blueprinting and design to configuration, testing, and go-live, and providing overarching subject matter expertise to the AMS team.
+ Acting as a subject matter expert for SAP SCM, MFG, and EWM, leading cross-functional teams collaborating internally with CCOE teams and leaders, along with mentoring business process leaders and business resources new to SAP.
+ Ensuring proper integration with other key modules and edge applications such as Basware, High Radius, Blue Yonder, Kinaxis, within the Cummins ecosystem.
+ Supporting the global rollout of SAP solutions across multiple countries, ensuring adherence to local legal, fiscal, and business requirements.
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
GPP Database Link ( Summary:**
Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
**Key Responsibilities:**
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution
**RESPONSIBILITIES**
**Competencies:**
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience required. 3-5 years of experience.
**QUALIFICATIONS**
+ 10-12 years of extensive and proven hands-on configuration and implementation experience in S/4 HANA 2023 or up to 2 prior versions.
+ 8-10 years of extensive and proven hands-on configuration and implementation experience in S/4 HANA 2023 or up to 2 prior versions.
+ Designing, implementing, and optimizing solutions across multiple countries, ensuring the successful delivery of complex, large-scale SAP projects across multiple geographies, with knowledge of localizations.
+ Leading the design and implementation by providing best practice guidance for SA LE, EWM implementations, and optimizations with S/4 HANA 2023.
+ Delivering functional expertise and ensuring seamless integration with other SAP modules (e.g., FICO) and non-SAP peripheral systems.
+ Demonstrated hands-on configuration experience in designing solutions, creating proof-of-concepts showcasing potential solution options.
+ Highly desirable to have cross-module experience and debugging knowledge of workbench objects, to troubleshoot and resolve complex issues or provide direction when customization is needed or justified.
+ Collaborating with business stakeholders and SI Partner to translate requirements into scalable, efficient SAP solutions by providing best practice guidance for SAP SD capability implementations and optimizations.
+ Driving the full project lifecycle for EWM: from blueprinting and design to configuration, testing, and go-live, and providing overarching subject matter expertise to the AMS team.
+ Acting as a subject matter expert for SAP SCM, MFG, and EWM, leading cross-functional teams collaborating internally with CCOE teams and leaders, along with mentoring business process leaders and business resources new to SAP.
+ Ensuring proper integration with other key modules and edge applications such as Basware, High Radius, Blue Yonder, Kinaxis, within the Cummins ecosystem.
+ Supporting the global rollout of SAP solutions across multiple countries, ensuring adherence to local legal, fiscal, and business requirements.
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
3
Application Development Analyst
Bengaluru, Karnataka
The Cigna Group
Posted 2 days ago
Job Viewed
Job Description
JD
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
4
Application Support Analyst - 25431
Bangalore, Karnataka
Enverus
Posted 2 days ago
Job Viewed
Job Description
Why You Want This Position:
Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Business Automation department, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus.
Key Responsibilities:
+ Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
+ Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
+ Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
+ Handle customer problems that arise from the use of the product.
+ Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
+ Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
+ Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
+ Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
+ Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
+ Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
+ Respond promptly to customer needs and solicit customer feedback to improve service.
+ Perform all other duties as assigned by the Manager.
Competitive Candidate Profile:
+ High school degree or equivalent, bachelor's degree preferred.
+ 1+ years of customer service experience, where application support is a primary job function preferred.
+ Experience with call center software and/or Salesforce is desired.
+ Windows, Microsoft Office, and macOS knowledge.
+ Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
+ Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
+ Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
+ Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
+ Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
+ Interested in working night shifts.
+ Having good computer skills, like installing/uninstalling the software's.
+ Preferrable location - Bangalore
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Business Automation department, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus.
Key Responsibilities:
+ Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends.
+ Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the solution to solve the problem, and following up to ensure resolution.
+ Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
+ Handle customer problems that arise from the use of the product.
+ Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, assign to Senior Customer Support Analyst, and conversations with customers, including instructions communicated to customers intended to resolve their issues.
+ Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
+ Escalate to a Senior Customer Support Analyst if an issue cannot be resolved within 30 minutes and qualifies as a more advanced fix.
+ Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
+ Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
+ Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
+ Respond promptly to customer needs and solicit customer feedback to improve service.
+ Perform all other duties as assigned by the Manager.
Competitive Candidate Profile:
+ High school degree or equivalent, bachelor's degree preferred.
+ 1+ years of customer service experience, where application support is a primary job function preferred.
+ Experience with call center software and/or Salesforce is desired.
+ Windows, Microsoft Office, and macOS knowledge.
+ Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces.
+ Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and ability to multitask between several critical customer situations at the same time.
+ Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams.
+ Able to work independently in a fast-paced customer service environment without requiring immediate supervision.
+ Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues.
+ Interested in working night shifts.
+ Having good computer skills, like installing/uninstalling the software's.
+ Preferrable location - Bangalore
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
This advertiser has chosen not to accept applicants from your region.
5
Business Analysis Specialist
Chennai, Tamil Nadu
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Top 10 Global Services Firm is seeking Business Analysis Specialist for our Business Process Outsourcing (BPO) Practice.**
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
This advertiser has chosen not to accept applicants from your region.
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6
Business Analysis Specialist
Chennai, Tamil Nadu
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**Top 10 Global Services Firm is seeking Business Analysis Specialist for our Business Process Outsourcing (BPO) Practice.**
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
This advertiser has chosen not to accept applicants from your region.
7
Lead, IT Business Analysis
Hyderabad, Andhra Pradesh
Warner Bros. Discovery
Posted 2 days ago
Job Viewed
Job Description
**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
This advertiser has chosen not to accept applicants from your region.
8
Head of Business Analysis
Hyderabad, Andhra Pradesh
Ferty9 Fertility Center
Posted 5 days ago
Job Viewed
Job Description
Head – CRM, Business Analytics & Remarketing
Location: Secunderabad / Kukatpally / KPHB, Hyderabad
Reports To: Executive Vice President & Head – Sales and Marketing
Industry: Healthcare / Fertility / Gynaecology
Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)
Compensation: ₹12 – 17 LPA (based on relevant experience & capability)
Designation: AGM / Senior Manager (depending on experience & capability)
Position Summary
We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.
Position Overview
The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.
The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.
Key Responsibilities
- Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
- Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
- Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
- Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
- Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
- Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
- Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
- Drive process improvements by automating workflows and optimizing reporting systems.
- Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.
Qualifications
Required
- Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
- 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
- Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
- Strong SQL skills for querying, data management, and complex dataset handling.
- Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
- Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.
Preferred
- Expertise in BI tools: Power BI, Tableau, VBA, SQL .
- Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
- Familiarity with customer lifecycle metrics and multi-touch attribution models.
- Basic knowledge of scripting in Python or R .
Why Join Us?
This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.
This advertiser has chosen not to accept applicants from your region.
9