3,208 Application Specialists jobs in India

Position Purpose

The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments.

Key Responsibilities

• User Interaction : Respond to support requests via phone, email, or ticketing systems.
• Incident Logging : Accurately record issues in the incident management system, assigning appropriate priority levels.
• Basic Troubleshooting : Password resets, Login/access issues, Configuration errors, Minor performance issues
• Monitoring : Use tools to monitor application health and performance; report anomalies.
• Escalation : Route unresolved or complex issues to Level 2 or Level 3 support teams.
• Documentation : Maintain records of issues, resolutions, and known errors for future reference.
• Customer Service : Ensure a positive user experience through clear communication and timely updates.
• Matrix Management : Create, update, and validate approval matrices based on organizational policies and stakeholder input.
• System Uploads : Upload matrices into workflow automation platforms (e.g., SAP, Oracle, ServiceNow, or custom ERP systems).
• Stakeholder Coordination : Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment.
• Testing & Validation : Conduct test runs to verify matrix functionality and troubleshoot upload issues.

Required Skills

• Excellent problem-solving and communication skills.
• Familiarity with diagnostic tools , log analysis, and debugging techniques.
• Ability to work under pressure and manage multiple support requests.
• Experience with ticketing systems and support documentation tools.
• Ready to learn new applications and functional domain.

Qualifications

• Diploma or bachelor’s degree in IT, Computer Science, or related field

Strong keys

• Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
• Effective Communication, Rigor, Method, Autonomy, Patience.

Years Of Exp: 3–6 years of experience in application support

·

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Brief Post Description**
Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work.
**Key Responsibilities**
+ Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services
+ Working with development, infrastructure, and other teams to investigate complex issues and implement solutions
+ Maintaining detailed records of issues, resolutions, and troubleshooting procedures.
+ Identifying the underlying causes of issues to prevent recurrence
+ Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes.
+ Configuration changes to support batch processing
+ Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting.
+ Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis)
**Skills / Experience / Competencies**
+ Oracle PL/SQL hands-on experience for minimum of 3-6 years
+ Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications
+ Application Support Experience minimum of 5 years.
+ Extensive exposure to ITIL V3 standards.
+ Knowledge in KAFKA and API related environments.
+ Strong analytical, verbal and written communication skills (English) and Quality focused
+ Advanced problem-solving skills, proven ability to think logically and effective time management
+ Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
+ Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.
+ Degree or equivalent in a Technology related discipline
**Good to have**
+ DevOps tools, Control-M, TOAD/SQL plus
+ GIT repository exposure
+ Additional interpreter language skills like Perl or Python adds value to the role.
+ Knowledge in core JAVA, springboot.
+ Previous experience in credit card/payments/merchant acquiring industry preferable.
+ Control-M batch jobs scheduler
+ TOAD/SQL plus
+ Exposure to change control processes within a systems environment an advantage
+ Bankworks (this is desired but not essential)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Key Responsibilities**
**Description of duties & activities**
**1**
**New Product Qualification - OEM/SSI OEM**
+ **NBO's Of Cold Chain & Flow For North & East India OEM /SSI OEM's Customer**
+ **Share technical documentation required by customer**
+ **Discussion of test plan & samples**
+ **Coordinate with sales for samples & delivery**
+ **Coordinate with Customer for sample evaluation / qualification**
+ **Address pilot production & post field testing issues**
**2**
**Support To Cold Chain Contractors**
+ **Get inputs from Sales / Team / Customer for heat load calculations**
+ **Calculate the heat load based on input received on application & share report**
+ **Selection of system components like condensing unit / expansion valve etc**
+ **Support Sales To Work Out an Optimum Offer & Enquiry conversion**
+ **Post Sales support customer for installation / commissioning**
**3**
**Support to Channel Partners**
+ **Get Inputs Channel Partners & respective managers On Key customer for Product promotion**
+ **Work With identified Customers For Product Qualification & field testing**
+ **Sharing technical inputs to plant & field teams**
**4**
**Handling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues**
+ **Up dation of customer issues in oracle service portal**
+ **Discussion / visit to customer to understand the issue**
+ **Share inputs to customer for resolution after talking to plant / engineering**
+ **If needed arrange compressor for tear down & share findings**
+ **Coordinate with plan / engineering / customer to plan action for resolution**
+ **Coordinate with plant if any mfg related issues reported & arrange for CAPA**
**5**
+ **Support Collateral Preparation with Marketing / Sales**
+ **Support Channel Partners For Collateral Preparation & Product Promotion Activities Like Training , Seminars etc**
+ **Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums**
**Profile**
**Education and Professional Qualifications:**
B.E. Mechanical , M Tech Thermal Would Be Preferred. With Exposure To Cold Chain System design, Testing , Field Servicing
**Requirements and Attributes:**
+ Should Be From Refrigeration Industry
+ Should Have hands On experience In Cold Chain Equipment Testing Or Service
+ Person With System Engineering , Testing , Service & Technical Support Activity background
+ Good Communication Skills Sets - Written / Oral
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
To be the business process and technology strategy domain expert for Warner Bros International TV Production - spearheading analysis and functional specifications for complex strategic technology initiatives. The individual will work directly with process owners, stakeholders, and technical management to ensure alignment of technology solutions with strategic business roadmaps.
Daily activities will include management of 3 rd party developers and in-house business analysts , testers, developers and support teams , as well as research, analysis, requirements elicitation and process modelling leading to recommendations of business efficiencies and performance improvements.
This position requires a candidate who is confident at communicating effectively at senior management level and to a wide, diverse team, is flexible, pro-active, and efficient, organized and can work using their own initiative. Additionally, the ability to juggle multiple tasks from multiple individuals and to be one step ahead is essential.
Your Role Accountabilities :
**OPERATIONS/PROJECT MANAGEMENT**
+ Partners with the business to ensure appropriate usage of technology solutions.
+ Document and develop the project plan tracking costs, scope, schedule, and quality for Production Technology project activities
+ Responsible to research, elicit, model and document business processes, use cases, requirements and to formulate and recommend strategic process reengineering efficiencies and business performance improvements.
+ Responsible to provide domain expertise to solution partners during the project life cycle to ensure developed solutions align with strategic business roadmaps.
+ Responsible to develop cost benefits cases and to analyze and measure realization of post-deployment benefits.
+ Responsible to create detailed User Acceptance Test plans, organize and conduct User Acceptance Testing and Training activities, and to ensure successful delivery and deployment of high-quality technology solutions with high rates of user adoption.
+ Management of 3 rd party development resources and in-house business analysts , testers, developers and support teams
+ Manage & support implementation of systems
**STRATEGY**
+ Solution Scope - Gains consensus on requirements and proposes initiative scope and priority in alignment with business strategy.
+ Solution ROI - Develops business cases to support initiatives and advocates for solutions that maximize strategic value to the business.
+ Solution Fit - Employs continual analysis to identify and escalate required post-stabilization actions.
+ Draft work plans and statements of work.
+ Functional & technical design specifications sign offs .
**ANALYTICS**
+ Develop comprehensive performance analysis of business processes and review ways of improvement
+ Responsible to continually monitor and analyze post-stabilization user adoption rates and changing business processes and to recommend required solution modifications.
+ Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned
+ Report status to Technology Management
Qualifications & Experiences:
Technical
+ 7+ years of post-graduate experience in a similar role in a related field (media or entertainment)
+ Elicitation and documentation of use cases, user stories, functional requirements, and functional specifications.
+ Definition of current and future states and identification of gaps.
+ Decomposition, documentation, and communication of information at various levels of detail using best practice business analysis techniques and artifacts (e.g., flow charts, wireframes, screen mockups, etc.) for both technical and non-technical stakeholders.
+ Identification of process inefficiencies and improvements, with a high proficiency in process re-engineering, process modeling and alignment with business strategy.
+ Measurement, evaluation, and prioritization of scope items according to business strategic plans
+ Development of accurate and detailed business cases/ROI analyses.
+ Creation of functional impact analyses (on end-user experience, functional departments, systems, and business processes) for all new capabilities.
Functional
+ Functional knowledge of the International Television business area - highly desirable.
+ Excellent grasp of business and technology best-practices .
+ Strong customer relationship skills, with focus on service orientation
+ Ability to interface effectively with multiple levels of management, through strong written and verbal communication skills, ranging from senior business executives to business domain experts and third parties.
+ Resolution of large and complex issues in creative and efficient ways; handling multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
+ Excellent problem solving, quantitative and analytical skills, critical thinking, and the ability to effectively work through abstract concepts.
+ Ability to work successfully across organizational lines and influence outcomes.
+ Independent preparation of presentation quality documents and Sr. Management level summaries.
+ High degree of independence and self-motivation; enthusiasm for challenging work and work under time constraints
+ Ability to manage dependencies, and risks associated with strategic technology deliverables.
+ Waterfall and Agile methodologies, including ability to act as Product Owner Agent on Agile teams.
+ Strong proficiency in Microsoft Office applications, including MS-Project, MS-Outlook, MS-Visio, MS-Access, MS-Excel, MS-PowerPoint, and MS-Word.
General
+ Must be able to pay close attention to complex detail and understand written and oral instructions.
+ Ability to organize and schedule work effectively.
+ Must be able to maintain confidentiality.
Education/Qualifications
+ Undergraduate degree or equivalent required.
+ Business Analysis Training and/or Certification highly desirable (e.g., IIBA)
Not Required but preferred experience:
+ Post graduate degree or equivalent
+ Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
+ Comfortable in working in highly iterative and somewhat unstructured environment
+ Capacity to work flexible hours, including working across multiple time zones when necessary and possible extra time when necessary
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.

Key Responsibilities:

• Support employees in adopting and effectively using the Loan Origination System (LOS), Loan Management System (LMS), and other internal tools.
• Resolve support tickets promptly to ensure smooth business operations.
• Handle user administration, including user management and access controls.
• Conduct user training and daily troubleshooting support.
• Demonstrate strong technical aptitude and self-learning abilities for new platforms.

Candidate Profile:

• Bachelors degree (B.Com or any graduate degree).
• Proficiency in Hindi, Gujarati, and English.
• Comfortable learning new technical systems independently and managing challenging customer support scenarios.

Why Join Us?

• Work at a Certified Great Place to Work.
• Contribute to the growth of MSMEs across India through innovative financial solutions.
• Be part of a vibrant IT and FinTech team supporting vital business systems.