29,999 Assistant Customer Service Manager jobs in India
Assistant Customer Service Manager
Posted today
Job Viewed
Job Description
Company Description
HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.
Role Description
This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.
Qualifications
- Customer Support and Customer Service skills
- Escalation handlng
- Customer Satisfaction and Customer Experience skills
- Phone Etiquette
- Excellent communication and interpersonal skills
- Problem-solving and multitasking abilities
- Experience in a similar role is a plus
- Bachelor's degree in a related field
Assistant Customer Service Manager-Voice
Posted 5 days ago
Job Viewed
Job Description
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let’s connect and build something amazing together!
Assistant Customer Service Manager-Voice
Posted today
Job Viewed
Job Description
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application:
Name
Phone number
Total experience
Current CTC
Notice period
Date of Birth
Languages spoken
Let's connect and build something amazing together
Assistant Customer Service Manager-Voice
Posted today
Job Viewed
Job Description
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let’s connect and build something amazing together!
Assistant Customer Service Manager-Voice
Posted today
Job Viewed
Job Description
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let’s connect and build something amazing together!
-
Assistant customer service manager-voice
Posted today
Job Viewed
Job Description
Assistant Customer Service Manager-Voice
Posted 7 days ago
Job Viewed
Job Description
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let’s connect and build something amazing together!
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Assistant Customer Service Manager-Voice
Posted today
Job Viewed
Job Description
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management • Lead, coach, and manage a team of 20+ customer service associates. • Monitor daily performance, ensure adherence to schedules, and manage workforce planning. • Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery • Ensure timely and professional resolution of inbound customer queries and complaints. • Handle escalations and ensure first call resolution (FCR). • Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting • Track and analyze team performance against KPIs. • Prepare daily/weekly/monthly MIS and share insights with management. • Identify improvement areas and implement corrective measures.
Process Excellence & Compliance • Ensure process adherence, quality standards, and compliance with company policies. • Collaborate with training and quality teams to upskill team members. • Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development • Support hiring, onboarding, and training of new associates. • Motivate team members through recognition programs and engagement activities. • Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies: • Strong leadership and team-handling ability (20+ associates). • Excellent communication and interpersonal skills. • Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage. • Problem-solving and conflict management skills. • Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience: • Graduate in any discipline. • 4–7 years of experience in customer service (Inbound Voice, B2C). • Minimum 1–2 years of experience in team handling (30+ members). • Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at Please include the following details in your application: - Name - Phone number - Total experience - Current CTC - Notice period - Date of Birth - Languages spoken
Let’s connect and build something amazing together!
Assistant Customer Service Manager Inbound voice
Posted today
Job Viewed
Job Description
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)
Work Location: Hyderabad & Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
⸻
Job Summary:
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
⸻
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
⸻
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
⸻
Qualifications & Experience:
• Graduate in any discipline.
• 4–7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1–2 years of experience in team handling (20+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Work Location: Hyderabad & Kochi (onsite role).
If you or someone you know fits the bill, drop your CV at
or
Let's connect and build something amazing together