8,422 Service Management jobs in India

Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)

· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

· 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

· Demonstrated creative problem-solving approach and strong analytical skills

· Must be proficient with analyzing log files and standard debugging concept.

· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)

· Experience troubleshooting web application

· Experience in troubleshooting Java Script Code.

· Excellent communication skills (verbal and written)

Skills

Advantageous skills

· Previous experience in ITSM Implementation

· Experience providing SaaS support is desirable.

Education

• Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate

Job Description
Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment.

Job Description - Grade Specific
Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers Provides maintenance and support for all system in scope, installs/configures/tests operating systems, troubleshoots and conducts incident resolution, liaise with other IT teams and 3d party vendors, develops and executes plans for patching, identifies opportunities for improvements and efficiencies

Role Overview:

• Act as the main contact for IT service levels, issue resolution, and customer satisfaction.
• Manage Incident, Problem, Change, and Release processes as per ITIL standards.
• Ensure security & audit compliance and maintain service continuity & disaster recovery plans.
• Coordinate with internal teams, vendors, and stakeholders to ensure SLA adherence.
• Prepare service performance reports, RCA, and drive service improvements.

Key Skills & Experience Required:

• 5+ years in IT operations
• Experience with ServiceNow (CMDB knowledge is a plus).
• Strong knowledge in on-premises infrastructure (servers, virtualization, security) and cloud platforms (Azure/AWS).
• Troubleshooting skills on Windows OS, server OS (2016, 2019, Linux), network fundamentals, Active Directory, SSO, SAML, and authentication mechanisms.
• Hands-on with security tools (Prisma, Splunk, Intune) and vulnerability management.
• Understanding of BCP/DR, backup strategy, and configuration.
• Basic programming knowledge (Java, SQL, Angular).
• Certifications like ITIL, PMP, PRINCE2, Microsoft Cloud, CompTIA A+ preferred.
• Strong communication, documentation, vendor management, and stakeholder handling skills

Qualifications:

• Bachelors degree in Computer Science, MIS, or related field.
• Excellent communication, documentation, and stakeholder management skills.

Greetings!

TCS Virtual Drive for ServiceNow CSM on 8- Oct- 2025

Job Title: ServiceNow CSM

Location: Hyderabad, Pune, Mumbai, Chennai

Experience: 9 to 15 years only

Note: Require immediate joiner or 30 days Only

Education: Minimum 15 years of full time education (10th, 12th and any graduation)

Interested Candidate pls share your updated Cv on

Location: Remote (IST) | Type: Contract (6 months, extendible)

Key Responsibilities

• Design, configure, and implement ServiceNow CSM modules including Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App, AWA, Playbooks, and Dashboards.
• Support ITSM and custom Service Portal development.
• Integrate with third-party systems via REST, SOAP, IntegrationHub, and eBonding.
• Script development using JavaScript, Business Rules, Client Scripts, UI Actions, AngularJS, Jelly.
• Collaborate with stakeholders to gather requirements and translate them into solutions.
• Deliver workshops, training sessions, system testing, and end-user support.
• Maintain documentation, processes, and training materials.

Requirements

• Experience: 6–10 years overall, with minimum 4 years in CSM.
• Hands-on experience with ServiceNow core platform and ITSM.
• Excellent stakeholder communication and troubleshooting skills.
• Preferred: ServiceNow certifications (CIS-CSM/Developer).

Job Type: Contractual / Temporary

Contract length: 6 months

Work Location: Remote

Speak with the employer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Experience - 6 to 10 years

Locations - Pune & Mumbai

• Executing end to end Process consulting projects based on ITIL V3/V4, ISO 2000 CMMI SVC models and frameworks
• Strategize and Design Services
• Lead and Manage Transition / Transformation programs
• Design ITOM, Define Governance, DevOps, Agile / SAFe
• Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
• Requirement Specification Document, Piloting, Development and institutionalizing the new process
• Drive Continuous Service Improvement programs using various methods and techniques
• Define measurement framework for SLAKPIs
• Facilitate integration of service management tools, processes and SLA KPIs
• Perform process and SLA KPI's testing on service management tools
• Timely reporting of the status on the assignments to clients and stakeholders
• Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
• Ownership of client engagements and quality deliverables

• Experience in defining ITIL processes, ITSM ,Service Management ( Incident, Problem & Change management end to end knowledge and set up theses processes)
• Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing
• End to end knowledge on Incident management, Problem management & Change management And set up these processes.
• Experience in setting up SLAs/KPIs for these processes.
• Knowledge on Application and infrastructure Maintenance lifecycle and Transition
• Experience in working directly with clients
• Excellent communication, interpersonal & presentation skills

•We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work .

•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons.

•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Site Reliability Engineering

Good to have skills :NAMinimum

5 year(s) of experience is required

Educational Qualification :15 years full time educationSRE Automation EngineerLevel 9 Experience:Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation:Candidate should have technical exposure in public cloud AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications:One Data Center technologies and Cloud. Desired exposure:Exposure and hands-on exposure on Publc Cloud Specially on Infrastructure. Should be well versed with Monitoring, Observability and other enterprise management tools. Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. Exposure as an hands-on SRE atleast for 5+ years. Must Haves

Skills:
- Exposure to automation Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. Strong knowledge on Coding Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. Must have exposure on SPLUNK and other enterprise management toolsExposure to Observability tools and frameworkIaaS/PaaS products - Support for Containers and Cloud Native StackLateral and Logical Troubleshooting as Cloud admin. Complete understand of Cloud Network topologyDocker- Design/Built/Deployment At least 2 years of technical exposureCI CD exposure with Full end-to-end DevOps life cycle experience.Responsibilities:Exposure as an SRE with strong coding background to automating Toils. Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented)Work on reduction of repeated failures; generate reports, dashboardsPerformance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automationGenerate reports, dashboards, deploy agents Monitor Docker Envelops, maintain Dockers imagesWork on reduction of repeated failures; generate reports, dashboardsSupporting Compliance requirementsProfessional

Skills:
- - Must To Have

Skills:
- Proficiency in Site Reliability Engineering.- Excellent communication and relationship-building skills.- Ability to lead and motivate teams to achieve project goals.

Additional Information:- The candidate should have a minimum of 12 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required.

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships.

Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and agreements- Develop and maintain relationships with key stakeholders

Professional & Technical

Skills:
- - Must To Have

Skills:
- Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management methodologies- Knowledge of contract management and negotiation- Good To Have

Skills:
- Experience with cloud technologies

Additional Information:- The candidate should have a minimum of 5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required

Qualification

15 years full time education

• We are seeking a seasoned ITIL Service Management Expert with 8–12 years of experience in managing and optimizing ITIL processes across global environments.
• The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service Mapping
• A track record of recent implementation of ITIL processes like Incident, Problem, Change, Release, Major Incident, and Communications Management in Service Now
• Utilize ServiceNow, including the CSDM module, to:

o Ensure accurate service mapping and CMDB alignment

o Support data governance and service modelling best practices

o Integrate CSDM with ITIL workflows for enhanced visibility and control

• Collaborate with cross-functional teams to engage in conversations to modify/ enhance ITIL processes in Service Now
• Ability to orchestrate initiatives around standardization of processes across all IT&D teams
• Conduct training and awareness sessions to promote ITIL best practices across the organization
• Governance & Reporting: Define Governance framework and reporting principles for Service Management in light of the new CSDM model implementation
• Vendor Management: Establish strong working relationships with service providers, vendors, and stakeholders to foster collaboration and improve service outcomes. Monitor vendor performance, identify areas for improvement, and take necessary actions to address issues and discrepancies

Skills & E

Experience & Skills required:

• 8–12 years of experience in IT Service Management roles
• Proven experience in Service Integration and Management or IT Service Management (ITSM).
• Strong understanding of ITIL (Information Technology Infrastructure Library) framework and practices
• Solid implementation experience of ITSM process (INC, PRB, CHG, CMDB etc.) on ServiceNow
• Strong proficiency in ServiceNow, including CSDM framework and modules
• Proven track record on implementing the Process Modernization roadmap as part of Multi-Cloud environment, multi-vendor environment & Digital transformations.
• Experience in managing global stakeholders and vendor ecosystems
• Ability to thrive in high-pressure environments and manage multiple priorities
• Knowledge on Application and infrastructure Maintenance lifecycle
• Working knowledge of GxP guidelines, prior experience of setting robust processes compliant with GxP on a ITSM tool.
• Hands-on experience refining the Hardware & Software Asset Management & CMDB.
• Agile Change management experience

Technical / professional qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• ITIL v3/v4 Certification (Foundation mandatory, Intermediate/Expert preferred)
• Exposure to CSDM implementation and CMDB modelling (preferred)
• SIAM Certification and/or equivalent Service Integration methodology (desirable)
• Exposure to Infrastructure concepts – Cloud & On-Prem (desirable)
• Agile Methodology (desirable)

Service Management Lead

Company brief:

Malbork Technologies Pvt ltd is an app based all electric-vehicle B2C taxi aggregator service operating in Bangalore. Our vision is to help reduce harmful greenhouse gases that are majorly released by generating electricity and running fossil fuel burning vehicles. Our vision is to attempt to reverse the impact of both by powering our offices and cars with sustainable power coming from the solar farm of our energy supplier, making us fully green as an organization.

We are looking for Service Management Lead who would report directly to the founder to manage proactive and reactive maintenance of all the vehicles in the fleet.

Key responsibilities: Service management:

1. 95%+ vehicle availability

2. Track kilometers run by all the cars and proactively and timely servicing of cars

3. Build and maintain SLAs for service and body work in collaboration with service centers

4. Optimize the service budget

5. Weekly/ monthly/ quarterly reporting of service management

6. Collaborate and build great working relationships with service centers

7. Ensure vehicles gone for body shop work are worked on and returned to service without

delays

Must have qualification:

1. 8+ years experience in transport (B2C)

2. Experience in ensuring repair and maintenance

3. Connects with 3rd party cleaning agencies for vehicles

4. Good communication skills

5. Negotiating skills to deliver great value to the company from vendor contracts

Desired:

1. Education: Graduate or post graduate

2. Worked in MNC transport operations

3. Lead by example and influence without authority

4. Coordinated with senior personnel of organizations