8,240 Service Management jobs in India
ServiceNow Customer Service Management
Posted today
Job Viewed
Job Description
Project Role : Application Designer
Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : Servicenow Tools Administration
Minimum 7+ year(s) of experience is required
Educational Qualification : Engineering with ServiceNow Certification
Summary:
As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs.
Roles & Responsibilities:
- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM).
- Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems.
- Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging.
- Provide technical guidance and support to the development team, ensuring adherence to best practices and standards.
- Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM).
- Good To Have Skills: Experience in Servicenow Tools Administration.
- Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems.
- Strong understanding of ITIL processes and ServiceNow best practices.
- Experience in conducting thorough testing and debugging of ServiceNow CSM applications.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
Skills Required
Itil Processes
Customer Service / Management Traineeship - 2 Available
Posted today
Job Viewed
Job Description
Customer Service / Management Traineeship - 2 Available
Want to build a career and not afraid of hard work? Located in the South Eastern suburbs, our client is a reputable, growing electrical wholesaler looking for 2 trainees who are looking to develop a career within the company to contribute and be a part of their growing business.
You will gain exposure to different roles within the business during your traineeship, predominantly in the warehouse reporting to the warehouse manager. Training will be provided to get you established to assist in the warehouse. Some of your responsibilities will initially include:
- Pick packing of stock
- Dispatching of goods
- Receive and store goods
- Organising and coordinating deliveries
This is an excellent opportunity for a motivated individual who is looking to build a career in sales or management as you will be provided with training for professional and personal development.
If you're not afraid of hard work and you are looking for a challenge that will provide you with career development - apply now!
This position has been filled, but openings for this type of position come up very frequently. We highly recommend to Register Your Interest below so that you will be the first to know when the next position opens up.
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
Register Interest
Service Management
Posted today
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
Service Management, Incident Management, Problem Management, Capacity Management,What you'll be doing
.Service Management, Incident Management, Problem Management, Capacity Management,
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Skills Required
Service Management, Incident Management
Service Management Lead
Posted 3 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· 5+ Years of Exp in IPC(Incident, Problem & Change Management).
. Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs.
. Bachelor's Degree
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IT Service Management
Posted 3 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
+ 7-8 years of experience in Change Management
+ Change Management Process Oversight:
+ Vendor Coordination and Change Integration:
+ Change Risk Management:
+ Change Planning and Scheduling
Preferred Technical and Professional Experience
+ Communication and Stakeholder Management:
+ Post-Change Review and Continuous Improvement:
+ Change Performance Reporting
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lead - Service Management
Posted today
Job Viewed
Job Description
Role Responsibilities:
- Oversee and mentor a team of service staff, ensuring efficient and effective service operations.
- Coordinate service delivery, including task assignments, progress tracking, and SLA adherence.
- Manage customer relationships by addressing escalations and ensuring high satisfaction.
- Monitor service quality and implement continuous improvements through audits and feedback.
Job Requirements:
- Bachelor's degree in any discipline (UG); Postgraduate preferred.
- Proven experience in service management, with expertise in team and resource coordination.
- Strong communication, problem-solving, and organizational skills.
- Ability to analyze service metrics and implement performance-enhancing strategies.
Skills Required
Customer Relationship Management, Resource Allocation, Team Leadership, Quality Assurance, Service Management
Service Management Lead
Posted today
Job Viewed
Job Description
Project Role Description:
As the Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your role involves coordinating projects through contract management and shared service coordination. You will develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.
Must Have Skills:
- Service Integration and Management (SIAM)
Good to Have Skills:
- Infrastructure Service Management
Minimum Experience Required:
- 5 years
Educational Qualification:
- 15 years full-time education
- Own the development of differentiated service offers to meet business needs.
- Ensure that the Service Catalogue is available, complete, accurate, and meets stakeholder needs.
- Engage with Service Owners to ensure services are adequately described and conform to guidelines.
- Approve content for publication in the Service Catalogue.
- Recommend and initiate continuous improvement programs for the Service Catalogue.
- Work with Demand Engagement to capture business demand for IT&S services.
- Collaborate with the Consumption Lead to develop and present consumption metrics to stakeholders.
- Drive the introduction of new operational services into the Service Catalogue.
- Provide transparency regarding costs associated with services offered.
- Understand and comply with data privacy regulations.
- Build strong relationships with stakeholders and operate successfully at all levels.
- Analyze complex data, identify trends, and simplify processes for delivery.
- Must Have Skills:
- Proficiency in Service Integration and Management (SIAM).
- Good to Have Skills:
- Infrastructure Service Management.
- Additional Skills:
- Strong analytical skills with the ability to correlate information from various sources.
- Excellent communication and interpersonal skills.
- Experience in service operations and management.
- Self-confident, results-oriented, persuasive, and influential.
- Strong management of performance and a drive for continuous improvement.
- Ability to organize IT services and products into differentiated offerings with clear cost transparency.
- Bachelor's degree in Computer Science or related field preferred.
- 3+ years of experience with the ServiceNow IT Service Management tool preferred.
- 4+ years of experience as a process owner preferred.
- Proficient in rolling out methodologies, processes, standards, and policies.
- Minimum of ITIL foundation certification; advanced ITIL certifications desired.
- Proven track record of leading successful change across functional and organizational boundaries.
- Certification in ITIL (V3) / ITIL Intermediate is preferred.
Skills Required
Itil
Be The First To Know
About the latest Service management Jobs in India !
Service Management Lead
Posted today
Job Viewed
Job Description
Company Description
Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists’ partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.
No idea is too ambitious for us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing
Job Description
Qualifications
Familiar with high level procurement process and ability managing RFIRFP processes for new suppliers.
Service Management Analyst
Posted today
Job Viewed
Job Description
Role Description
- Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
- The primary application to support is Automic job scheduler and automation engine.
- The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
- The main tasks of the Service Management Analyst are:
- Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
What we'll offer you
- As part of our flexible scheme, here are just some of the benefits that youll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Develop a good understanding of the activities required to execute Service Management functions.
- Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
- Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
- Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
- Collect, interpret and respond to changes in production data, as appropriate.
- Track the implementation of resolution tasks.
- Provide regular and reliable reporting of relevant data to meet management requirements.
- Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
- Maintain an end-to-end view of the application and infrastructure landscape.
- Provide feedback and communicates results to stakeholders.
- Provide input and contribute in Service Management related audits.
Your skills and experience
- Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool)
- Should be able to drive automation
- Must be a Team player with excellent soft skills
- Must be very clear with the ITIL processes
- Ready to work in GERMANY Shifts
- Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting.
- Technically involves yourself in incident management and quickly find out an approach to resolve the problem.
- Takes overall responsibility for the resolution of incidents and problems within the team.
- Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes.
- Assists in managing business stakeholder relationships.
- Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders.
- Ensures to adhere the defined support processes.
- Makes improvement recommendations where appropriate.
Education
- Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
- ITIL V4 foundation certification (preferred)
How we'll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
Skills Required
Servicenow, Itil, Sql, Service Management
IT Service Management
Posted today
Job Viewed
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
7-8 years of experience in Change Management
Change Management Process Oversight:
Vendor Coordination and Change Integration:
Change Risk Management:
Change Planning and Scheduling
Preferred Technical and Professional Experience
Communication and Stakeholder Management:
Post-Change Review and Continuous Improvement:
Change Performance Reporting
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.