1,761 Associate Director jobs in India

Associate Director

Chennai, Tamil Nadu Chargeback Gurus

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Job Description

Company Overview:


Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our clients’ needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit .


Role Brief:


We are seeking a results-driven and forward-thinking Associate Director – Business Process Improvement (BPI) to lead transformation initiatives focused on process reengineering, automation, and operational excellence. This role demands a dynamic individual with strong problem-solving skills, analytical rigor, and the ability to drive process improvement initiatives across diverse teams.


The ideal candidate will have a track record in business process improvement, operational strategy, project execution, solution design, and product/process alignment. The role requires someone who can think independently, identify improvement opportunities, and translate complex challenges into scalable, data-backed solutions.


Key Responsibilities:

1. Process Reengineering & Excellence

  • Lead and deliver large-scale process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies.
  • Perform detailed as-is/to-be process mapping using BPM tools to model, simulate, and optimize process flows.
  • Conduct time-motion studies, activity-based costing (ABC), FMEA (Failure Mode and Effects Analysis), value stream mapping, and root cause analysis (RCA) to identify inefficiencies.
  • Develop business cases for change initiatives, including cost-benefit analysis, effort estimates, and implementation roadmaps.
  • Design standard operating procedures (SOPs), RACI matrices, and governance models to ensure accountability and consistency across teams.
  • Drive initiatives to reduce Average Handling Time (AHT), improve process accuracy, and optimize resource utilization.
  • Standardize and document processes across global teams with a focus on compliance, scalability, and automation.
  • Promote a culture of continuous improvement and operational excellence through regular audits, benchmarking, and feedback loops.

2. Automation & Efficiency Enablement

  • Identify automation opportunities across workflows using different tools, low-code platforms (e.g., Power Automate, Appian), and custom APIs.
  • Understand and work with product, engineering, and IT teams on automation architecture and integration strategies.
  • Oversee the development of BRDs and FRDs, ensuring alignment with automation best practices and operational needs.
  • Deploy automation solutions with robust exception handling, real-time monitoring, and audit trail maintenance.
  • Track and report on automation KPIs, including cycle time reduction, cost savings, efficiency gains, and error rate improvements.
  • Explore and recommend intelligent automation opportunities leveraging AI/ML, OCR, NLP, and predictive analytics.

3. Program & Project Leadership

  • Manage complex, cross-functional projects end-to-end, from ideation through implementation.
  • Define scope, develop project plans, allocate resources, mitigate risks, and track success against KPIs.
  • Drive high-quality, on-time, and within-budget project delivery.
  • Own transition frameworks for new client onboarding and project offboarding.

4. Data Analytics & Insights

  • Perform advanced analysis on operational metrics, win rates, bottlenecks, and cost structures.
  • Design and manage real-time reporting dashboards (Power BI) to support leadership decision-making.
  • Translate analytical insights into actionable strategies that drive process enhancements and efficiency gains.

5. Research & Industry Intelligence

  • Conduct competitive benchmarking, market trend analysis, and best practices research.
  • Participate in industry forums, webinars, and advisory groups to stay current on emerging practices and technologies.
  • Provide thought leadership and strategic recommendations based on research insights.

6. Stakeholder & Change Management

  • Act as a strategic advisor and partner to leadership, presenting data-driven recommendations.
  • Lead change management efforts including stakeholder engagement, training initiatives, and communications.
  • Visualize and articulate complex ideas and process designs effectively to diverse audiences.

7. Compliance, Risk & Audit Support

  • Ensure all BPI initiatives align with regulatory frameworks (GDPR, SOC, PCI) and organizational policies.
  • Identify and proactively mitigate operational risks through control validation and process safeguards.

8. Performance Reporting & MIS Oversight

  • Work with MIS and analytics teams to deliver accurate, insightful, and action-oriented reporting.
  • Develop operational KPIs, dashboards, and trackers that measure and drive performance improvements.
  • Ensure consistent P&V (Performance & Vulnerability) reporting for critical client engagements.

Required Qualifications

  • Bachelor’s degree in Business, Operations, Engineering, Computer Science, or Analytics (MBA preferred).
  • 15–18 years of experience in process improvement, operational strategy, or analytics roles.
  • Six Sigma (Black Belt), PMP, Agile, or RPA certifications preferred.
  • Expertise in process modeling, automation enablement, and efficiency improvement.
  • Proficient with Jira, Confluence, Power BI, Tableau, UiPath, and related platforms.
  • Advanced problem-solving skills with the ability to independently lead initiatives with minimal supervision.
  • Excellent analytical, documentation, and communication skills.

Preferred Attributes

  • Experience in fast-paced fintech, SaaS, or B2B product-led organizations.
  • Proven experience in building scalable processes that drive operational excellence.
  • Strong leadership presence with the ability to influence cross-functional and executive stakeholders.
  • Familiarity with product lifecycle, agile delivery best practices
  • Strong leadership presence with ability to influence across organizational levels.
  • Familiarity with agile delivery, continuous improvement programs, and digital transformation initiatives.
  • Ability to lead multiple large-scale initiatives with limited supervision

This is a high-impact leadership role offering significant influence on enterprise operations. If you're passionate about building systems that scale, driving transformation through data and design, and elevating operational standards, this opportunity is for you.

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Associate Director

Bengaluru, Karnataka HARMAN India

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Job Description

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.


A Career at HARMAN


As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.



Job Description

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

  • Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
  • Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
  • Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

We are seeking a dynamic and experienced Associate Director – Healthcare Projects to lead and manage large-scale healthcare and MedTech projects. The ideal candidate will have a proven track record in project delivery, cross-functional team leadership, and stakeholder management within regulated healthcare environments.

What You Will Do

  • Lead the successful delivery of complex healthcare and MedTech projects, ensuring alignment with business goals, timelines, and regulatory standards.
  • Manage and mentor a large, cross-functional team of 30+ members including developers, QA, business analysts, and domain experts.
  • Collaborate with internal and external stakeholders, including clients, product owners, and regulatory teams, to ensure project success.
  • Drive project execution using Agile and Scrum methodologies, ensuring transparency, accountability, and continuous improvement.
  • Oversee project planning, resource allocation, risk management, and budgeting across multiple healthcare domains.
  • Ensure system integration between medical devices, cloud platforms, and web applications.
  • Maintain strict adherence to regulatory and compliance requirements including HIPAA, FDA (21 CFR Part 820), and EU MDR.

What You Need

  • Minimum 5 years of project management experience with at least 10 years overall in the healthcare or MedTech industry.
  • Proven experience managing large, multi-disciplinary teams (30+ members) in distributed or hybrid work environments.
  • Strong understanding of system integrations involving medical devices and web platforms.
  • Deep knowledge of regulatory frameworks including HIPAA, FDA, and EU MDR.
  • Excellent communication, interpersonal, and leadership skills.
  • Demonstrated ability to manage multiple stakeholders and align diverse teams toward common project goals.

What Makes You Eligible

  • You hold a Bachelor’s or Master’s degree in a relevant technical or healthcare domain.
  • Minimum overall 15+ years of experience with at least 5 years in project management roles.
  • Project Management certification (e.g., PMP, CSM, PMI-ACP) preferred.
  • Proven exposure to cloud platforms, health data interoperability standards (like HL7, FHIR), and SaaS-based MedTech solutions.
  • Demonstrated experience in handling regulatory compliance in healthcare IT projects.
  • Strong ability to lead large, distributed teams in high-pressure, regulated environments while maintaining delivery excellence.


What We Offer

  • Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
  • Professional development opportunities through HARMAN University’s business and leadership academies.
  • Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
  • An inclusive and diverse work environment that fosters and encourages professional and personal development.
  • Tuition reimbursement.
  • “Be Brilliant” employee recognition and rewards program.


You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.


About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today !


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Associate Director

Bengaluru, Karnataka Acuity Knowledge Partners

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Job Purpose

We are looking for a passionate, energetic individual to join our Investment Banking division. You will be part of team working as an extension to our global clients.


Role & responsibilities

•Maintaining high quality in the below workflows by performing quality checks, providing training, mentoring and upskilling juniors: o Overseeing the request intake process, including participation in project scoping calls to improve understanding and prepare detailed project scope documents.

•Preparing and driving the content of client- and prospect-related materials, including pitches, proposals, client marketing materials, and other associated offering documents and analyses.

•Working with Investment Banking and Boutique Advisory clients on worktypes including but not limited to pitchbook creation, industry research, valuation, capital market products, and idea/peer/target identification

•Motivating and managing a team of analysts, planning workflows, and liaising with global clients to ensure that deadlines are met at the required standard.

•Contributing to process improvement, QC, and providing value adds to the deliverables and automation of tasks.

•Providing domain expertise in M&A and capital raising activities.

•Communicating clearly and confidently with internal and external stakeholders both written and verbal.

•Providing strategic thought leadership through the authoring of blogs and whitepapers


Preferred candidate profile

•12-15 years of experience working with Investment Banks and Boutique Advisory.

•Experience in managing large teams.

•Familiarity and expertise in a specific sector will be an added advantage.

•Experience in complete delivery set-up, smooth roll-out of services and the implementation of best practices, feedback mechanisms, hiring and training the team.

•Good knowledge of the products involved in the entire value chain of Investment Banking activities, including M&A and capital raising.

•Excellent understanding of the financial statements analysis.

•A Masters in Business Administration and/or a full/ part qualification in CFA will be an added advantage.

•A highly analytical mind and a high level of attention to detail.


If interested, please share your updated resume with below details at

Company

Experience

CTC

ECTC

Location

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Associate Director

Hyderabad, Andhra Pradesh R1 RCM

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Job Description


Position Title: Associate Director (Coding Quality)

Function: Medical Coding

Location: Hyderabad

Shift Timings: 12:00 to 21:00 Hrs.


Responsibilities:

  • Lead closer calibrated quality outcomes for end customers.
  • Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns.
  • Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding.
  • Actively collaborate new customer engagements for better quality outcomes including calibration, SOP inputs
  • Lead quality representation in business reviews – weekly, monthly, and quarterly as well customer and internal stakeholders/leadership visits.
  • Drive high level of visibility on business performance and measures to relevant internal stakeholders.
  • Actively lead collaborative efforts and cohesive outcomes between US and Global QA teams
  • Drive and guide analytics for comprehensive quality dashboards along with business insights and publish for internal stakeholders and leaders.
  • Drive quality transformation initiatives and continual process improvement.
  • Create effective quality sampling process and governance.
  • Drive QA effectiveness and alignment with customer perceived quality.
  • Collaborate with product team to build and manage comprehensive QA workflow tool along with reporting and insights capabilities.
  • Drive process improvement initiatives including process reengineering, lean and automation initiatives to drive efficiency.
  • Drive value-based initiatives including upstream opportunities from AR to coding, coding denials to abstract coding as well coding optimization, benchmarking, and CDI/provider education initiatives as well technology initiatives such as autonomous coding, coding edits/scrubbers and auto fixes.
  • Collaborate with training team to drive effective feedback loop to address quality gaps through onboarding training.
  • Drive high performing quality operations with closer governance on KPIs such as productivity, absenteeism, shift adherence, utilization, productive time etc
  • Drive high people engagement including framework for periodical connects including 1 to 1, skips, FGDs as well use the people survey tool to drive meaningful actions, EWS and employee retention and govern attrition.

Requirement :

  • Minimum 18 Years of Experience in managing Multispecialty Coding in RCM/US healthcare is preferred along with understanding on Quality Concepts.
  • Lead a team of quality Senior managers/Managers for multiple business units/customers and across locations.
  • Lead a team of operations (Span of ~250+)
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Associate Director

Bengaluru, Karnataka Unacademy

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Associate Director – NEET Category

Job Summary:

We are looking for a dynamic and strategic Associate Director to lead our NEET Category. The role demands full ownership of the category’s growth, profitability, and brand presence, including digital assets like YouTube. You will drive the complete product lifecycle — from strategy and content planning to execution and revenue generation — while working closely with cross-functional teams to meet organizational goals.

Key Responsibilities:

Category Ownership & Strategy:

  • Build and lead the overall strategy for the NEET category, including product roadmap, positioning, and differentiation.
  • Own the P&L for the NEET vertical, driving revenue growth, profitability, and market share.
  • Define and implement Go-to-Market (GTM) strategies for new launches, upgrades, and special initiatives.

Market Analysis & Insights:

  • Conduct in-depth market research, competition mapping, and consumer insight studies to identify growth opportunities.
  • Translate market dynamics into actionable product and marketing strategies.

Content & Product Development:

  • Collaborate with subject matter experts, content creators, and product teams to develop best-in-class offerings aligned to NEET exam patterns.
  • Ensure quality, innovation, and relevance in all educational products, both free and paid.

YouTube & Digital Presence Management:

  • Strategically manage and grow the NEET YouTube channel as a major content and lead acquisition platform.
  • Drive content calendars, influencer engagement, channel optimization, subscriber growth, and audience retention metrics.

Growth & Revenue Enablement:

  • Define clear growth levers, revenue targets, and KPIs; monitor and optimize for better conversion and retention.
  • Collaborate with sales and marketing teams to design and execute marketing campaigns and partnerships for user acquisition and revenue growth.

Cross-functional Collaboration:

  • Partner with marketing, sales, finance, product, engineering, and operations teams to deliver seamless execution of category goals.
  • Lead internal reviews, business presentations, and reporting to leadership teams.

Vendor & Educator Management:

  • Manage relationships with external vendors, key educators, influencers, and third-party platforms to enhance category offerings.

Budget & Financial Management:

  • Build, track, and manage budgets and forecasts; ensure cost efficiencies without compromising on output quality.


Skills & Experience Required:

  • 7–10 years of experience in Category Management/Product Management, preferably in EdTech, Consumer Tech, or Digital Content sectors.
  • Proven experience in P&L ownership and category growth management.
  • Strong understanding of GTM strategies, digital marketing, and content marketing.
  • Experience in managing YouTube/digital content channels is highly desirable.
  • Exceptional analytical skills; comfort with metrics, KPIs, dashboards, and data-driven decision-making.
  • Excellent leadership, stakeholder management, and communication skills.
  • MBA/PGDM from a Tier-1/Tier-2 institute preferred.
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Associate Director

Bengaluru, Karnataka OneSource

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Primary Responsibility:

Strategic:

• To work closely with the project team to build state-of-the-art manufacturing facilities that comply with US/EU and local norms.

• Responsible for all drug product-related manufacturing activities in the washing area, Formulation area, filling area and Component Preparation area in Cartridge, PFS, Vial line and DP Operations of Unit-2-associated equipment.

• Design, build, implement, manage, audit and maintain drug product manufacturing suite and handling commercial manufacturing activities.

• Coordinate with the customer/Client for project execution and participate in customer meetings for project/product execution and follow-ups.

• Preparing, planning and coordinating for regulatory and customer audits. Implementing the post compliance recommendations of the audit observations.


Operational :

• Preparing, reviewing qualification documents like URS, QRM, DQ, CLIA, SLIA, IQ. OQ, PQ, FAT /SAT protocols and verifying the deviation lists.

• Performing the FAT & SAT at vendor sites or our facility.

• Ensuring production planning & execution.

• To ensure timely deliveries to meet the customer requirements.

• Developing layouts of drug product and warehouse layouts as per guidelines along with the project team.

• All routine manufacturing operations of the packaging area, visual inspection activity and relevant CGMP requirements.

• Ensuring implementation of workplace safety-related procedures/primary protective equipment (PPE) for the overall drug product manufacturing area.

• Prepare, review and approval of all SOP`s/Protocols related to Equipments and DP Operations of Unit-2.

• Building & developing a strong drug product team & planning periodic training for operators and juniors related to SOP.

• Ensure all the materials /consumables required for the production batches are procured and inventory is maintained.

• Capex/Opex budget preparation for the DP facility of Unit- 2.

• Review and approval of SOPs, BMR’s and other Validation Protocols.

• Active calculation and Batch reconciliation on various stages.

• Preparation and execution of media fill studies for Liquid Vial/ lyo, Cartridge, PFS facility, DP Operations of Unit-2 & filling line.

• Hands-on experience implementing good manufacturing practices in the DP Operations of Unit 2.

• Extensive knowledge of US GMP compliance regulations and industry practices, as well as EU GMP.

• Represent drug product team in project review meetings.

• Creation of MIS reports and executive summary reports for management review.

• Manage Fill Finish operations as per CGMP requirements

• Identify and implement the procedures in fill finish areas in compliance with current GMP requirements.

• Identify and implement the good safety procedures in the department.

• Identify and implement an effective inventory management system in the department.

• Timely initiation, review and closure of QMS elements.

• Responsible for making decisions in the absence of the Head of Fill Finish Manufacturing.

• Adherence to DP operations performance plan versus actual.

• Adherence to RISE program and initiation.


People:

• Preparation and execution of training modules on SOP in the department.

• Prepare and execution of QMS documents in the department.

• Prepare and execution of training modules on QMS and safety SOP in the department.

• Preparation and execution of training on soft skills to develop the team.

Finance:

• Managing the inventory effectively and accurately.

• Process simplification and optimization to reduce cost and quality compliance.


Experience & Qualification :

M.Sc. with 20+ years of relevant work experience in manufacturing setup, preferably from the injectables (Sterile) or Biologics background.

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Associate Director

Bengaluru, Karnataka

Posted 3 days ago

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Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.
Job Description
Opportunity knocks only once with this rare MSP opportunity with this well-known global tech brand! AGS is looking for a proven MSP leader to come onboard & be our next Associate Director leading the team to greater success!
Reporting into the Director you will assist in driving best practice across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. As an Associate Director you will lead the overall service delivery of the recruitment team and work closely with the Senior Account Director to measure KPIs and build strong stakeholder relationships. Being aware of latest trends and sharing knowledge with the wider Allegis Global Solutions MSP community is critical in ensuring we always add value to our clients.
Your Responsibilities, Impact & Contribution
+ Acting as a Recruitment Subject Matter Expert for a functional area of the client's business, you will work with the recruitment teams to leverage best practices in effective recruitment strategies for both current open roles and pipeline positions. Providing guidance and leading the operations of the team.
+ Keeping abreast of developments in the competitive landscape to help the recruitment teams refine their target strategies for identifying talent within the marketplace. Ensure that robust candidate pipelines are being built and that the talent is being effectively leveraged across the functional discipline
+ Accountable for developing and maintaining relationships with key client stakeholders, including the senior management within the Recruitment organization and the overall HR community.
+ Participation in long range strategic initiatives such as organizational change, department staff planning and process improvement.
+ Driving design and implementation of highly effective results-driven talent research strategies and practices
+ Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives, and additional service offerings.
+ Analyzing and communicating recruitment trends, results, and insights to drive future recruitment activity, improve compliance and reduce risk.
+ Monitoring the delivery of recruitment services in accordance with the 'AGS Way ', ensuring seamless delivery between the onsite and offshore resources.
+ Ensuring the team is fully briefed on the recruitment delivery process to include in- scope activities, SLAs, mandatory recruitment activity stages and team responsibilities.
+ Managing relationships with third party service providers, as assigned (recruitment agencies, advertising, background verification, etc.).
+ Monitoring service delivery against contractual terms and managing out of scope service requests and providing support for proposal management where appropriate.
+ Recruiting, inducting, and training new team members where and when required.
+ Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised, and mentoring is provided as required.
+ Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management, and utilizing Hub services where appropriate.
Qualifications
+ Bachelor's degree in business or a related discipline is highly desirable. MBA degree preferred.
+ 14 - 18 Years of proven high level of experience working in a leadership role for a recruitment solution, ideally within an MSP, RPO or internal/in-house environment.
+ 4-5 years of working experience within a Vendor Management System (Fieldglass/Beeline/IQNavigator etc) environment.
+ Experience in conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct.
+ Experience in implementing development planning initiatives within an agreed framework, linked to business needs and budget.
+ Experience in managing P&L, designing productivity matrix, and managing high performing teams.
+ Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
+ Ability to interpret data from a variety of internal and external source and predict trends.
+ Demonstrable experience managing full cycle recruiting and employer branding initiatives
Additional Information
As a workplace, we focus on relationships - with each other, our clients and our candidates. In fact, serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what's its like to work at AGS by searching #LifeAtAGS on any social network and do visit us at
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Associate Director

Posted 21 days ago

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**Job Description: Associate Director (9I)**
**R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.**
**R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.**
**Position Title:** **Associate Director (9I)**
**Function:** **Follow-Up**
**Location:** **NCR (Noida sec - 135 / Gurugram Sec - 21/ Gurugram Sec - 48)**
**Shift Timings:** **18:00 to 03:00 Hrs.**
**Responsibilities:**
**Lead a team of operations (Span of ~650) for multiple LOB's (Follow-Up, Billing & Cash Posting).**
**In this role you are required to identify Process Improvement opportunities**
**Support the Automation initiatives from a co-ordination & post implementation standpoint**
**Manage portfolio of improvement / reengineering projects for the backend services**
**Responsible for P&L management.**
**Driving employee engagement and associated scores.**
**Work closely with Quality, training, Onshore counter parts in driving results**
**Mentor and lead improvement projects.**
**Generate business impact through Improvement initiatives.**
**Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.**
**Collaborate with department heads to drive performance improvements and achieve targets.**
**Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.**
**Identify cost-saving opportunities without compromising quality or service delivery.**
**Address and resolve challenges efficiently while minimizing disruptions.**
**Pre- Requisite:**
**10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.**
**10 years of people management experience is preferred.**
**Should have excellent RCM domain knowledge.**
**Skills Required:**
**Strategic thinking and problem-solving skills.**
**High attention to detail and organizational abilities.**
**Ability to thrive in a fast-paced, dynamic environment.**
**_To learn more, visit:_** **_ in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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Associate Director

Posted 21 days ago

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Job Description

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Position Title:** Associate Director (9I)
**Function:** Follow-Up
**Location:** Gurugram Sec - 48
**Shift Timings:** 4:00 pm to 01:00 am
**Responsibilities:**
+ Lead a team of operations (Span of ~500) for multiple LOB's (Follow-Up, Billing & Cash Posting).
+ In this role you are required to identify Process Improvement opportunities
+ Support the Automation initiatives from a co-ordination & post implementation standpoint
+ Manage portfolio of improvement / reengineering projects for the backend services
+ Responsible for P&L management.
+ Driving employee engagement and associated scores.
+ Work closely with Quality, training, Onshore counter parts in driving results
+ Mentor and lead improvement projects.
+ Generate business impact through Improvement initiatives.
+ Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
+ Collaborate with department heads to drive performance improvements and achieve targets.
+ Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
+ Identify cost-saving opportunities without compromising quality or service delivery.
+ Address and resolve challenges efficiently while minimizing disruptions.
**Pre- Requisite:**
+ 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
+ 10 years of people management experience is preferred.
+ Should have excellent RCM domain knowledge.
**Skills Required:**
+ Strategic thinking and problem-solving skills.
+ High attention to detail and organizational abilities.
+ Ability to thrive in a fast-paced, dynamic environment.
**_To learn more, visit:_** **_ in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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Associate Director

Hyderabad, Andhra Pradesh

Posted 21 days ago

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Job Description

**R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.**
**R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place sto Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.**
**Designation** **: Associate Director (Backend Operations)**
**Reports to (level of category)** **: Senior Director**
**Mode of Work:** **Work from office**
**Shift Timing** **: 6 pm to 3 am**
**Job Location** **: Hyderabad/ Chennai**
**Driving Company Values & Vision:** **As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization.**
**Leadership/Coaching:** **Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams**
**Career Development/Performance & Dialogue:** **Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.**
**Continuous Improvement:** **Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.**
**Knowledge Leadership -** **Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM functions.**
**As an AD, Candidate is Responsible for:**
**- The Candidate will be responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business**
**- P&L Management by keeping close watch on LLR**
**- Client relationship management**
**- Upselling capabilities and performance to add further business & scope of work**
**- Identify and lead projects of high impact within the business**
**- Manage delivery of client's expectations outlined in the scope of work SOW.**
**- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.**
**- Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.**
**- This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.**
**- Understand Operations and Corporate Compliance, Policies and Procedures and best practices.**
**- Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.**
**- Other duties as outlined by leadership**
**Qualification:**
**Bachelor's Degree.**
**_To learn more, visit:_** **_ in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.

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