5,290 Audio Video Technician jobs in India

Key Roles and Responsibilities:

• Equipment Setup and Operation:Install, set up, and operate various audio and video devices, including projectors, displays, smartboards, sound systems, and microphones for classroom use and events like lectures, conferences, and graduations.
• Technical Support:Provide technical assistance to faculty, staff, and students by resolving issues with AV equipment and troubleshooting problems to prevent disruptions to lessons and events.
• Maintenance and Calibration:Regularly maintain, test, and calibrate AV equipment to ensure optimal performance and longevity, making repairs or adjustments as needed.
• Inventory Management:Maintain an organized inventory of all AV equipment, supplies, and cables, ensuring that necessary items are stocked and readily available.
• Event Support:Assist with the technical setup and operation of AV equipment for school-wide events, such as assemblies, virtual classrooms, and hybrid meetings, ensuring clear audio and video feeds for all participants.
• Technical Liaison:Coordinate with educators and other departments to understand their AV needs and recommend appropriate equipment or solutions.
• Stay Updated on Technology:Keep abreast of the latest advancements in audio-visual technology to suggest and implement new tools that can enhance the educational experience.
• Ensure Quality and Reliability:Monitor sound and video feeds to ensure high-quality and reliable delivery of educational content.

We are seeking a technically inclined and eager to support the design, installation, programming, and maintenance of Audio Video Solutions. This role is ideal for someone passionate about technology, installation, and hands-on work with modern equipment's in high-end commercial, residential and hospitality projects.

KEY RESPONSIBILITIES:

• On-site technician with the knowledge and skillset to fix 99% of issues in rooms
• Configuration of endpoints and infrastructure
• Preparation of room audits ensuring technology can work at optimum level
• Performs preventative maintenance to ensure equipment and room is ready for use
• Responsible for identifying defective/failed equipment and providing solutions
• Perform on site User Acceptance testing
• Install software upgrades
• Form strong partnerships with local help desk, building facilities, events, executive support, and EA's of high profile staff
• Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools
• 75% Travel to customer sites as required

Must Have Experience with Audio Visual Troubleshooting, maintenance and signal flow to be considered.

ESSENTIAL CRITERIA:

• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issue
• Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow
• Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
• Strong interpersonal, customer service, and conflict resolution skills
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as with a team
• Must have critical thinking and problem solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

Job Type: Full-time

Pay: ₹13, ₹20,000.00 per month

Experience:

• AV installation: 3 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

• Assist customers via phone, email, and chat to resolve technical issues efficiently.
• Document customer interactions, reported issues, and resolutions in the support system.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
• Stay updated with industry trends, emerging technologies, and product developments.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 1-2 years of experience in technical support, IT support, or a similar role.
• Strong knowledge of computer systems, mobile devices, networking, and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to work under pressure
• Preferred location: Kerala.

Designation- Technical Support

Location- Pune

Shift- 24*7

Experience: 2+ Year

Education: Preferably BE in IT/Computers, B.Sc IT

Key Responsibilities:

Candidate will be responsible for implementing, configuring, and supporting ManageEngine's suite of IT management solutions.

Candidate will work closely with customers to understand their requirements, provide technical guidance, troubleshoot issues, and ensure optimal use of ManageEngine products.

Job description-

• Providing technical support to customer via remote, telephone or email

• Escalate unresolved issues

• Support includes interacting with customers, understanding their problems and handling customer queries

• Preparing documentations

• Coordination with OEM and Customer

• Design and maintain operational processes

• Provide demo to the customer

• Troubleshooting and problem-solving skills

• Provide training and support to IT teams and end-users on ManageEngine tools and best practices

• Familiarity with network monitoring and diagnostic tools

• Experience handling customer escalations and issue resolution

Desired Skills

Proven hands-on experience of 2+Yrs in IT.

Understanding of IT Infrastructure and Networking

Hands on experience of Windows Active Directory, DNS & DHCP

Strong understanding of TCP/IP, VLANs, DNS, DHCP, subnetting, and routing protocols

Knowledge of wireless networking technologies and configurations

Strong knowledge of ITSM Ticketing tool, Network Monitoring tool and Patch Management Solution

Hands-on experience with one or more ManageEngine products (ServiceDesk Plus, OpManager, ADManager Plus, etc.)

Good to have Hands-on experience with switches, routers, and firewalls.

Ability to work with cross-functional teams

Excellent communication skills

As a Technical Support Specialist, you will provide remote and on-site support for the installation, configuration, maintenance, and troubleshooting of electronic security systems, including but not limited to CCTV, alarm systems, access control, and intercoms. Your goal is to ensure client satisfaction through timely resolution of technical issues and clear, professional communication.

Key Responsibilities:

• Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
• Troubleshoot and resolve hardware and software issues with surveillance cameras, DVR/NVR systems, alarm panels, access control systems, and related equipment.
• Assist field technicians during installation and service calls with technical guidance and remote support.
• Configure systems remotely, including IP camera networks, alarms, and access control platforms.
• Maintain accurate documentation of support cases, solutions, and system configurations.
• Escalate unresolved issues to appropriate internal teams or vendors when needed.
• Stay current with product updates, industry standards, and new technologies.
• Provide end-user training and support on system usage when necessary.
• Participate in on-call rotation for after-hours support.

Qualifications:

Required:

• 2+ years of experience in technical support, preferably in the electronic security or low-voltage industry.
• Solid understanding of CCTV, access control, alarm systems, and related hardware/software.
• Experience with brands like Hikvision, Dahua, Honeywell, Axis, Bosch, Genetec, or similar is a plus.
• Familiarity with networking fundamentals (IP addressing, routers, switches, port forwarding).
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused attitude with the ability to handle pressure and multi-task.
• Ability to read and understand wiring diagrams and technical manuals.

Preferred:

• Industry certifications (e.g., ESA, CompTIA Network+, Genetec/Lenel/Axis certification).
• Knowledge of cloud-based security platforms or VMS systems.

Working Conditions:

• Office and occasional field support environment.
• May involve extended hours or weekend work during emergencies or project deadlines.

Ability to lift up to 25 lbs. and handle technical equipment as needed.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per year

Benefits:

• Provident Fund

Work Location: In person

• Based within the Payment Gateway Services Division space you will provide 1st and 2nd level technical support to our internal and external customers
• Technical and general support is provided to customers following phone or email requests from both internal and external customers
• You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms
• May have to work in a rotating shift, primarily covering Asia Business hour starting as early as 7 am IST.

• Should be flexible working in a hybrid work environment which requires to be working from office certain days a week.

• Manage the administration of merchant onboarding, profile configuration, and reporting
  
  providing first and second level technical support to our customers, partners, service providers, and other departments for the operational support of the Payment Gateway platform

• Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes
• Prepare and distribute communications with customers, partners, services providers, and other departments, including communications throughout incidents, as well as general reporting and informational communications
• Complete daily, weekly, and monthly administration tasks
• Complete daily handover meetings with other regional teams to ensure continuous follow-the-sun support
• Ensure that the Manager is always informed of workload status and details of key issues
• Work to ensure that the team can meet or exceed agreed Service Level Agreements
• Adhere to and follow MasterCard policies and procedures in all activities

• Continuously develop knowledge of all relevant products and services

• This is a Level 1 support profile

• This role requires you to be logged into Phone Systems to receive calls to support our customers
• Prepare data and analysis for monthly and ad hoc discussions/coaching sessions with the Manager
• Follow break management guidelines followed by the team

All About You

• Experience in a technical external customer/client service/support role
• Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet the needs of the audience as required
• Knowledge of eCommerce/payments industry products and services is preferred
• Basic understanding of the internet, web programming languages, networking, and SQL
• Proven ability and excellent track record in meeting and exceeding customer-specific SLAs coupled with solid problem-solving skills
• Demonstrated experience in CRM and Microsoft Office applications

Lead the technical positioning of crop protection products

Use crop programs in area of responsibility, collect & analyse the data &provide insights

Provide technical expertise to sales and regulatory

Required Candidate profile

Requires knowledge &understanding within relevant area which would typically be gained relevant experience (CP& crop knowledge)

Familiarity with data analytical programs