244 Banking Manager jobs in India

• Response Informatics is looking for Bank Relationship manager
• Responsibilities- Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

If interested send CV at

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.

The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.

Location : Kochi

Gender : Female

• Act as a single point of contact for customers post-booking till possession
• Build and maintain strong relationships with clients through regular updates and assistance
• Address and resolve customer concerns or complaints in a timely and professional manner

• Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
• Collect, verify, and maintain necessary documents from customers
• Assist in registration and stamp duty procedures

• Track customer payment schedules and follow up for timely payments
• Coordinate with the accounts/finance department for payment receipts and outstanding dues
• Share payment reminders and NOCs with customers

• Coordinate for site visits, snag list preparation, and final handover of the property
• Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
• Maintain possession checklists and ensure customer satisfaction at the time of handover

• Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
• Escalate unresolved issues to the appropriate departments or senior management

• Bachelors degree
• 24 years of experience in customer service, preferably in real estate/post-sales domain
• Strong communication (written and verbal) and interpersonal skills
• Knowledge of real estate documentation and procedures is an advantage
• Proficiency in MS Office
• Ability to handle multiple tasks and work under pressure
• Good problem-solving and conflict-resolution abilities

• Fluency in English and local language
• Customer-first attitude with a polite and professional demeanor
• Understanding of local real estate laws and RERA compliance (if applicable)

Email :

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Qualifications and Skills

• Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
• Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
• Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
• Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
• Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
• Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
• Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
• Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.

Roles and Responsibilities

• Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
• Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
• Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
• Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
• Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
• Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
• Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.

Qualifications and Skills

• Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
• Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
• Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
• Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
• Experience using Salesforce for managing client data and improving customer engagement strategies.
• Effective communication skills to convey information clearly and professionally through various channels.
• Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
• Familiarity with multi-channel support systems, offering consistent and quality service across platforms.