224 Banking Operations jobs in India
Banking Operations
Kochi, Kerala
Wipro Limited
Posted today
Job Viewed
Job Description
Kochi, India
- DOP
- 3061170
**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._
**Do**
- **Support process by managing transactions as per required quality standards**
- _Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue_
- _Update own availability in the RAVE system to ensure productivity of the process_
- _Record, track, and document all queries received, problem
- solving steps taken and total successful and unsuccessful resolutions _
- _Follow standard processes and procedures to resolve all client queries_
- _Resolve client queries as per the SLA’s defined in the contract _
- _Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients_
- _Identify and learn appropriate product details to facilitate better client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends to prevent future problems_
- _Maintain and update self-help documents for customers to speed up resolution time_
- _Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution_
- _Avoids legal challenges by complying with service agreements_
- **Deliver excellent customer service through effective diagnosis and troubleshooting of client queries**
- _Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions _
- _Assist clients with navigating around product menus and facilitate better understanding of product features _
- _Troubleshoot all client queries in a user-friendly, courteous and professional manner_
- _Maintain logs and records of all customer queries as per the standard procedures and guidelines_
- _Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business _
- _Organize ideas and effectively communicate oral messages appropriate to listeners and situations_
- _Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs_
- **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- _Undertake product trainings to stay current with product features, changes and updates_
- _Enroll in product specific and any other trainings per client requirements/recommendations_
- _Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client_
- _Update job knowledge by participating in self learning opportunities and maintaining personal networks_
**Stakeholder Interaction**
***
**Stakeholder Type**
**Stakeholder Identification**
**Purpose of Interaction**
**Internal**
- Team Leaders_
- Performance review_
- HR- Hiring and employee engagement and retention_
- Training Team_
- Capability development_
- Technical Lead_
- Training, issue escalation/ resolution_
**External**
- Client_
- Query Resolution_
**Display**
Lists the competencies required to perform this role effectively:
- **Functional Competencies/ Skill**
- Process Knowledge - Knowledge of assigned process, tools and systems - **Foundation to Competent**
**Competency Levels**
**Foundation**
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.
**Competent**
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
**Expert**
Applies the competency in all situations and is serves as a guide to others as well.
**Master**
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **Behavioral Competencies**
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
**Deliver**
**No.**
**Performance Parameter**
**Measure**
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self
- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Retail Banking(Card Operations)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other
- DOP
- 3061170
**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._
**Do**
- **Support process by managing transactions as per required quality standards**
- _Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue_
- _Update own availability in the RAVE system to ensure productivity of the process_
- _Record, track, and document all queries received, problem
- solving steps taken and total successful and unsuccessful resolutions _
- _Follow standard processes and procedures to resolve all client queries_
- _Resolve client queries as per the SLA’s defined in the contract _
- _Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients_
- _Identify and learn appropriate product details to facilitate better client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends to prevent future problems_
- _Maintain and update self-help documents for customers to speed up resolution time_
- _Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution_
- _Avoids legal challenges by complying with service agreements_
- **Deliver excellent customer service through effective diagnosis and troubleshooting of client queries**
- _Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions _
- _Assist clients with navigating around product menus and facilitate better understanding of product features _
- _Troubleshoot all client queries in a user-friendly, courteous and professional manner_
- _Maintain logs and records of all customer queries as per the standard procedures and guidelines_
- _Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business _
- _Organize ideas and effectively communicate oral messages appropriate to listeners and situations_
- _Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs_
- **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- _Undertake product trainings to stay current with product features, changes and updates_
- _Enroll in product specific and any other trainings per client requirements/recommendations_
- _Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client_
- _Update job knowledge by participating in self learning opportunities and maintaining personal networks_
**Stakeholder Interaction**
***
**Stakeholder Type**
**Stakeholder Identification**
**Purpose of Interaction**
**Internal**
- Team Leaders_
- Performance review_
- HR- Hiring and employee engagement and retention_
- Training Team_
- Capability development_
- Technical Lead_
- Training, issue escalation/ resolution_
**External**
- Client_
- Query Resolution_
**Display**
Lists the competencies required to perform this role effectively:
- **Functional Competencies/ Skill**
- Process Knowledge - Knowledge of assigned process, tools and systems - **Foundation to Competent**
**Competency Levels**
**Foundation**
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.
**Competent**
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
**Expert**
Applies the competency in all situations and is serves as a guide to others as well.
**Master**
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **Behavioral Competencies**
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
**Deliver**
**No.**
**Performance Parameter**
**Measure**
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self
- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Retail Banking(Card Operations)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other
This advertiser has chosen not to accept applicants from your region.
0
Banking Operations
Chennai, Tamil Nadu
Wipro Limited
Posted today
Job Viewed
Job Description
Chennai, India
- DOP
- 3111711
**Job Description**:
**Role Purpose**
- Understanding TAT/SLA as agreed and produce results efficiently as expected.- Good quality must be maintained with all cases being handled.- Ensure all activities are completed within timescales and with a high degree of accuracy.- Providing excellent service to both external and internal customers by adhering to all appropriate process and procedures.- .
Roles & Responsibilities:
Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.- Adherence to policies and procedures without any deviation while handling with transactions.Ensure no operational losses happen due to error or lapse in laid down controls
Qualifications:
Graduate
- Retail Banking(Card Operations)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
- DOP
- 3111711
**Job Description**:
**Role Purpose**
- Understanding TAT/SLA as agreed and produce results efficiently as expected.- Good quality must be maintained with all cases being handled.- Ensure all activities are completed within timescales and with a high degree of accuracy.- Providing excellent service to both external and internal customers by adhering to all appropriate process and procedures.- .
Roles & Responsibilities:
Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.- Adherence to policies and procedures without any deviation while handling with transactions.Ensure no operational losses happen due to error or lapse in laid down controls
Qualifications:
Graduate
- Retail Banking(Card Operations)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Banking Operations
Mumbai, Maharashtra
Assignedge Network Pvt Ltd
Posted today
Job Viewed
Job Description
**Job Title**:
Banking Operations Executive
**Location**:
Byculla, Mumbai
**Salary Range**:
₹40,000 - ₹0,000 per month
**Experience Required**:
2 - 5 years
**Gender Preference**:
Male / Female (Both can apply)
**Education Qualification**:
Graduate (Commerce/Finance preferred)
**Key Responsibilities**:
- Handle day-to-day banking operations including account management, KYC, NEFT/RTGS, and fund transfers
- Process inward/outward clearing, customer instructions, and reconciliations
- Ensure timely and accurate data entry in core banking systems
- Coordinate with internal departments for smooth transaction flow
- Manage document verification and compliance checks as per RBI and internal guidelines
- Resolve customer queries related to account operations, transactions, and services
- Prepare MIS reports and support audits and inspections
- Maintain strict confidentiality and follow compliance protocols
**Key Requirements**:
- Graduate in Commerce, Finance, or Banking-related stream
- 2-5 years of experience in banking operations or related roles
- Strong understanding of banking products, services, and regulations
- Proficient in MS Office and core banking software (Finacle, Flexcube, etc. preferred)
- Excellent communication, problem-solving, and organizational skills
- Ability to work under pressure and manage deadlines
- Integrity, accuracy, and attention to detail
Pay: ,000.00 - ,000.00 per year
Work Location: In person
Banking Operations Executive
**Location**:
Byculla, Mumbai
**Salary Range**:
₹40,000 - ₹0,000 per month
**Experience Required**:
2 - 5 years
**Gender Preference**:
Male / Female (Both can apply)
**Education Qualification**:
Graduate (Commerce/Finance preferred)
**Key Responsibilities**:
- Handle day-to-day banking operations including account management, KYC, NEFT/RTGS, and fund transfers
- Process inward/outward clearing, customer instructions, and reconciliations
- Ensure timely and accurate data entry in core banking systems
- Coordinate with internal departments for smooth transaction flow
- Manage document verification and compliance checks as per RBI and internal guidelines
- Resolve customer queries related to account operations, transactions, and services
- Prepare MIS reports and support audits and inspections
- Maintain strict confidentiality and follow compliance protocols
**Key Requirements**:
- Graduate in Commerce, Finance, or Banking-related stream
- 2-5 years of experience in banking operations or related roles
- Strong understanding of banking products, services, and regulations
- Proficient in MS Office and core banking software (Finacle, Flexcube, etc. preferred)
- Excellent communication, problem-solving, and organizational skills
- Ability to work under pressure and manage deadlines
- Integrity, accuracy, and attention to detail
Pay: ,000.00 - ,000.00 per year
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
2
Banking Operations
Mumbai, Maharashtra
The Designer's Class
Posted today
Job Viewed
Job Description
_Banking Operations Executive_
**Position**: Banking Operations Executive
**Location**: Byculla, Mumbai
**Experience**: 2-5 years
**Qualification**: Graduate (Commerce/Finance preferred)
**Salary**: ₹40,000 - ₹0,000 per month
**Gender**: Open to all
**Job Type**: Full-time
**Working Days**: 6 Days a Week
**Work Mode**: On-site
**Job Overview**:
**Key Responsibilities**:
- Handle day-to-day bank operations such as fund transfers, account reconciliation, RTGS/NEFT processing, and clearing
- Maintain customer account details and ensure accurate data entry
- Perform transaction verification, error tracking, and compliance checks
- Coordinate with internal teams and external banking partners
- Ensure regulatory compliance as per RBI and internal guidelines
- Support audits, reports, and documentation processes
- Resolve banking-related queries in a timely and professional manner
- Work on banking software (e.g., Finacle, Tally, or Core Banking Systems)
- Graduate degree in Commerce, Finance, or a related field
- 2-5 years of experience in banking operations or financial services
- Strong understanding of core banking processes, KYC, and compliance norms
- Proficient in MS Excel, data entry, and banking software
- Good communication, organizational, and problem-solving skills
- Ability to handle confidential information with integrity
Pay: ,000.00 - ,000.00 per day
Work Location: In person
**Position**: Banking Operations Executive
**Location**: Byculla, Mumbai
**Experience**: 2-5 years
**Qualification**: Graduate (Commerce/Finance preferred)
**Salary**: ₹40,000 - ₹0,000 per month
**Gender**: Open to all
**Job Type**: Full-time
**Working Days**: 6 Days a Week
**Work Mode**: On-site
**Job Overview**:
**Key Responsibilities**:
- Handle day-to-day bank operations such as fund transfers, account reconciliation, RTGS/NEFT processing, and clearing
- Maintain customer account details and ensure accurate data entry
- Perform transaction verification, error tracking, and compliance checks
- Coordinate with internal teams and external banking partners
- Ensure regulatory compliance as per RBI and internal guidelines
- Support audits, reports, and documentation processes
- Resolve banking-related queries in a timely and professional manner
- Work on banking software (e.g., Finacle, Tally, or Core Banking Systems)
- Graduate degree in Commerce, Finance, or a related field
- 2-5 years of experience in banking operations or financial services
- Strong understanding of core banking processes, KYC, and compliance norms
- Proficient in MS Excel, data entry, and banking software
- Good communication, organizational, and problem-solving skills
- Ability to handle confidential information with integrity
Pay: ,000.00 - ,000.00 per day
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
3
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted today
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
4
Banking Operations Associate
Gurgaon, Haryana
NTT DATA North America
Posted today
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
5
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
This advertiser has chosen not to accept applicants from your region.
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6
Banking Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
This advertiser has chosen not to accept applicants from your region.
7
Banking Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
This advertiser has chosen not to accept applicants from your region.
8
Banking Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
"Position Overview:
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."
This advertiser has chosen not to accept applicants from your region.
9