703 Banking Process jobs in India

BPO team leader in Banking Process (JD)

The profile of the Team Leaders should be as follows:

1. Must be a Graduate

2. Able to speak, read and write in English & Hindi or regional language.

3. Able to communicate confidently and politely with good English speaking and writing skills.

4. Experience of at least 3 years wherein at least 1 year in a BFSI process Call Centre. For the dedicated team leader for Email, Webchat and Social media one-year experience in relevant process email/social media.

5. Experience in coaching and developing skills of people

6. Able to drive sales/cross sales/upselling of products and services within the teams.

7. Effective problem-solving and decision-making skills, detailed knowledge of bank products, USP, comparison to competitors etc.

8. Team leaders must have versant test score of 4 and above with typing test with speed of 25-30 words per minute and 85% accuracy. For the Team leader recruited for Email, Webchat and social media process, written versant test needs to be conducted with score of 60 and above and English speaking versant score of at least 5 is required.

• Analyze current manufacturing processes to identify inefficiencies and areas for improvement.
• Develop and implement lean manufacturing and Six Sigma initiatives.
• Conduct root cause analysis for production issues and implement corrective actions.
• Lead and manage continuous improvement projects from conception to completion.
• Develop and standardize work instructions, standard operating procedures (SOPs), and best practices.
• Utilize statistical process control (SPC) to monitor and improve process capability.
• Facilitate cross-functional teams in problem-solving and improvement activities.
• Train and mentor production personnel on process improvement methodologies.
• Develop and track key performance indicators (KPIs) related to process efficiency and quality.
• Collaborate with engineering and production teams to implement new technologies and process changes.
• Ensure compliance with safety and quality standards in all process improvements.
• Document and communicate project progress and results to stakeholders.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field.
• Minimum of 4-6 years of experience in process improvement, lean manufacturing, or Six Sigma in a manufacturing environment.
• Certified Lean Professional or Six Sigma Green Belt/Black Belt is highly preferred.
• Proven track record of successfully implementing process improvements that result in cost savings and efficiency gains.
• Strong analytical, problem-solving, and statistical analysis skills.
• Proficiency in data analysis tools (e.g., Minitab, Excel) and project management software.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and lead projects in a remote setting.
• Knowledge of various manufacturing processes and equipment.

• Analyze current industrial processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement strategies to optimize production processes, reduce costs, and enhance product quality.
• Design, test, and implement new processes or modify existing ones using data analysis and engineering principles.
• Utilize Lean Manufacturing and Six Sigma methodologies to drive continuous improvement initiatives.
• Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), and performance metrics.
• Conduct root cause analysis for production defects and operational issues, proposing and implementing corrective actions.
• Collaborate with production, quality control, and management teams to ensure successful implementation of process changes.
• Train and mentor employees on new processes and continuous improvement techniques.
• Monitor process performance and measure results against established KPIs, reporting on progress and impact.
• Research and recommend new technologies and tools to improve process efficiency and automation.
• Identify opportunities for waste reduction (e.g., materials, time, energy) throughout the manufacturing cycle.
• Participate in cross-functional project teams to address complex operational challenges.
• Ensure all implemented processes comply with safety regulations and quality standards.
• Facilitate Kaizen events and workshops to foster a culture of improvement.
• Champion change management initiatives to ensure smooth adoption of new processes.

• Bachelor's or Master's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement, industrial engineering, or operations management within a manufacturing or industrial setting.
• Proven experience applying Lean Manufacturing and/or Six Sigma methodologies (e.g., Green Belt or Black Belt certification is a plus).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proficiency in process mapping tools, statistical software, and simulation tools.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to manage projects and drive initiatives to completion.
• Experience in developing and documenting standard operating procedures.
• Familiarity with quality management systems (e.g., ISO 9001).
• Adaptability to work in a hybrid environment, collaborating effectively both on-site and remotely.
• A proactive approach to identifying and implementing improvements.

• Analyze existing operational processes to identify areas for improvement, waste reduction, and efficiency gains.
• Design and implement new processes and workflows to enhance productivity and quality.
• Utilize lean and Six Sigma methodologies to drive continuous improvement initiatives.
• Collect, analyze, and interpret data related to process performance using statistical tools.
• Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), and training materials.
• Lead cross-functional teams in process improvement projects, from conception to implementation.
• Measure and monitor the effectiveness of implemented changes, making adjustments as necessary.
• Facilitate workshops and training sessions on process improvement techniques.
• Stay abreast of industry best practices and emerging technologies in process optimization.
• Communicate findings, recommendations, and project progress to stakeholders at all levels.

• Bachelor's or Master's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Proven experience (3+ years) in process improvement, industrial engineering, or operations management.
• Strong knowledge of Lean Manufacturing principles, Six Sigma (Green Belt or Black Belt certification is a plus), and other continuous improvement tools.
• Proficiency in data analysis and statistical software (e.g., Minitab, JMP, Excel, Python for data analysis).
• Experience with process mapping tools (e.g., Visio, Lucidchart).
• Demonstrated ability to lead projects and manage change effectively.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders remotely.
• Ability to work independently and collaboratively in a remote team environment.
• Experience in a remote-first setting is advantageous.

• Analyzing existing industrial processes to identify bottlenecks, inefficiencies, and areas for cost reduction.
• Developing and implementing process improvement strategies using Lean, Six Sigma, and other methodologies.
• Designing and conducting experiments to test and validate proposed process changes.
• Collecting and analyzing operational data to measure performance and track progress.
• Developing process documentation, standard operating procedures (SOPs), and training materials.
• Collaborating with cross-functional teams, including production, quality, and maintenance, to implement improvements.
• Leading or participating in Kaizen events and continuous improvement workshops.
• Monitoring the effectiveness of implemented solutions and making necessary adjustments.
• Ensuring compliance with safety and environmental regulations.
• Reporting on process performance metrics and improvement initiatives to management.

• Analyze existing manufacturing and operational processes to identify inefficiencies.
• Develop and implement Lean Six Sigma methodologies for process improvement.
• Design, test, and implement new or improved production processes.
• Conduct root cause analysis for production issues and implement corrective actions.
• Utilize statistical tools and techniques to monitor and control process performance.
• Develop and maintain process documentation, including SOPs and work instructions.
• Collaborate with cross-functional teams to ensure smooth process implementation.
• Train production staff on new processes and continuous improvement techniques.
• Measure and report on the effectiveness of implemented process changes.
• Champion a culture of continuous improvement throughout the organization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Proven experience in process improvement, Lean Manufacturing, or Six Sigma projects.
• Strong analytical and problem-solving skills.
• Proficiency in statistical software and process mapping tools.
• Excellent communication and interpersonal skills, with the ability to influence others.
• Experience in a manufacturing or industrial environment.
• Ability to manage projects and lead cross-functional teams.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is highly preferred.
• Familiarity with quality management systems (e.g., ISO 9001).

• Analyze existing manufacturing processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Utilize lean manufacturing tools and methodologies (e.g., Six Sigma, Kaizen) to develop and implement process enhancements.
• Collect and analyze production data to monitor process performance and identify trends.
• Develop and implement statistical process control (SPC) measures.
• Design and conduct experiments to test and validate new processes or modifications.
• Create and maintain detailed process documentation, including standard operating procedures (SOPs).
• Collaborate with production staff, engineers, and management to implement changes effectively.
• Train employees on new processes and best practices.
• Monitor the impact of implemented changes and make adjustments as necessary.
• Contribute to a culture of continuous improvement within the manufacturing environment.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement within a manufacturing or production setting.
• Strong knowledge of lean manufacturing principles and tools.
• Proficiency in statistical analysis and process control techniques.
• Excellent problem-solving and analytical skills.
• Ability to interpret technical data and communicate findings effectively.
• Experience with process mapping and documentation.
• Strong interpersonal skills for effective collaboration with on-site teams.
• Familiarity with relevant manufacturing software and simulation tools is a plus.
• Understanding of safety protocols in a manufacturing environment.