5,793 Banking Services jobs in India
MTS Developer Banking & Financial Services
Bangalore, Karnataka
Cognizant
Posted 2 days ago
Job Viewed
Job Description
MTS Developer ( ISG- BFS).
**Job Summary**
ACI MTS and COBOL developer with a strong background in the Cards and Payments domain
**Responsibilities**
MTS Web UI SUI Installation Configuration
Experience in LINUX UNIX AIX platform VI Unix commands Shell scripting
Deep expertise in experience in ACI MTS development customization and configuration
Good experience in handling database ENTIA Oracle DB2 and IBM MQ.
Hands-on experience in troubleshooting and setup of MTS configurations MTS processes MTS lines MTS Queues Remote records MTS Database REL and AUX etc.
Extensive experience in handling MTS Video Web UI MTS ASI interface.
RGW configuration and implementation
Shake-out testing before turn-over the environments to QA
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
**Job Summary**
ACI MTS and COBOL developer with a strong background in the Cards and Payments domain
**Responsibilities**
MTS Web UI SUI Installation Configuration
Experience in LINUX UNIX AIX platform VI Unix commands Shell scripting
Deep expertise in experience in ACI MTS development customization and configuration
Good experience in handling database ENTIA Oracle DB2 and IBM MQ.
Hands-on experience in troubleshooting and setup of MTS configurations MTS processes MTS lines MTS Queues Remote records MTS Database REL and AUX etc.
Extensive experience in handling MTS Video Web UI MTS ASI interface.
RGW configuration and implementation
Shake-out testing before turn-over the environments to QA
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Banking Operations
Gurugram, Uttar Pradesh
Confidential
Posted today
Job Viewed
Job Description
Position Title: Supervisor, Credit and AML/ATF Analysts
Status: Full Time – Work from Office
Hours: Monday – Friday, 9:00am - 8:00pm EST
Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
Team Management:
- Supervise and lead a team of Credit Analysts and AML/ATF Analysts.
- Provide guidance, training, and support to team members to ensure high performance and professional development.
- Conduct regular team meetings to review performance, address issues, and communicate updates.
- Oversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification.
- Supervise real-time analysis of conversations with applicants to assess potential fraud risk.
- Ensure documentation and approval requirements are based on analysis of credit policies.
- Administer and control credit terms and limits.
- Perform credit limit reviews, reinstatements, and account maintenance.
- Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Communicate directly with applicants, adhering to brand standards.
- Liaise effectively with other areas impacting the Credit Department.
- Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
- Ensure high levels of accuracy in report maintenance and tracking.
- Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
- Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
- Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
- Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
- Collaborate with other departments to address and mitigate identified risks.
Educational Background:
- Bachelor&aposs degree in Finance, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in credit and AML operations or related fields.
- Previous supervisory experience in the financial sector is an asset.
- Fluent in English; proficiency in French is an asset.
- Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
- Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
- Ability to communicate tactfully with various levels of business management in a professional manner.
- Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
- Demonstrated ability to implement change efforts.
- Highly motivated with the ability to work independently in a fast-paced team environment.
- Knowledge of PCs and strong keyboarding skills.
- Proficiency in MS Word, Excel, and Outlook is an asset.
- TSYS/ADM system knowledge is an asset.
- Flexibility and willingness to work overtime as required.
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
Skills Required
Credit Management, Outlook, Data Analysis, Ms Word, Excel
This advertiser has chosen not to accept applicants from your region.
1
Base24-EPS Specialist / Banking & Financial Services
Chennai, Tamil Nadu
Cognizant
Posted 2 days ago
Job Viewed
Job Description
ISG
**Job Summary**
Looking for a senior technical leader with hands-on expertise in development and customization of various modules of ACI Base24-eps. Candidate should have the ability to lead a team and also handle customer requirements independently.
**Responsibilities**
Need to have expertise in Base24-eps modules and components like interfaces ATM and POS device handlers prefix routing IAUTH SAF Journal etc.
Perform Base24-eps installation configuration and customizations as per the business requirements.
Shuld have Base24-eps integration experience with other Payment products like ACI UPF
Have hands-on expertise in both product development and custom specific modifications
Understanding of Base24-eps source codes application debugging and problem resolution
Lead the development effort with the team prepare test plan perform unit testing and QA testing support implementation and warranty support.
Should possess strong knowledge on various payment transactions including but not limited to authorization advice e-comm mail order pre-auth etc.
Should possess good understanding of payment switch functionality and various components involved in a card-present or card-not-present payment transaction.
Have expertise in programming languages like C++ platforms like Linux/Unix shell scripting.
Should be able to validate business Cases perform requirement analysis scoping and project estimation.
Should possess basic understanding of Agile.
Have good communication skill (both verbal and written) and act as a liaison between Cognizant and client for any technical and functional discussion
Knowledge of transaction testing tools or simulators like Asset and Postman.
Good understanding on ISO8583 message format
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
**Job Summary**
Looking for a senior technical leader with hands-on expertise in development and customization of various modules of ACI Base24-eps. Candidate should have the ability to lead a team and also handle customer requirements independently.
**Responsibilities**
Need to have expertise in Base24-eps modules and components like interfaces ATM and POS device handlers prefix routing IAUTH SAF Journal etc.
Perform Base24-eps installation configuration and customizations as per the business requirements.
Shuld have Base24-eps integration experience with other Payment products like ACI UPF
Have hands-on expertise in both product development and custom specific modifications
Understanding of Base24-eps source codes application debugging and problem resolution
Lead the development effort with the team prepare test plan perform unit testing and QA testing support implementation and warranty support.
Should possess strong knowledge on various payment transactions including but not limited to authorization advice e-comm mail order pre-auth etc.
Should possess good understanding of payment switch functionality and various components involved in a card-present or card-not-present payment transaction.
Have expertise in programming languages like C++ platforms like Linux/Unix shell scripting.
Should be able to validate business Cases perform requirement analysis scoping and project estimation.
Should possess basic understanding of Agile.
Have good communication skill (both verbal and written) and act as a liaison between Cognizant and client for any technical and functional discussion
Knowledge of transaction testing tools or simulators like Asset and Postman.
Good understanding on ISO8583 message format
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
banking or financial services
Bengaluru, Karnataka
Confidential
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Lead a team of backend developers in designing and delivering scalable, high-performance microservices using Java and Spring Boot
- Collaborate with enterprise architects, business analysts, and product owners to define technical solutions aligned with business goals
- Oversee code quality, enforce best practices, and conduct peer reviews
- Guide the team in adopting modern DevOps, CI/CD, and cloud-native practices
- Break down technical requirements and assign work across the team effectively
- Troubleshoot and resolve complex technical issues across services and environments
- Ensure compliance with security and architectural standards as per guidelines
- Report progress, blockers, and risks to stakeholders and project management regularly
Required Skills Experience:
- 10+ years of experience in Java development
- 3+ years of experience in leading development teams
- Strong expertise in Spring Boot , Spring MVC, Spring Data JPA, Spring Security
- Deep understanding of Microservices Architecture , RESTful API design
- Experience with Docker , Kubernetes, and cloud platforms (AWS preferred)
- Solid experience in CI/CD pipelines using tools like Jenkins, Git, Maven/Gradle
- Proficiency with relational and NoSQL databases (PostgreSQL, MongoDB, etc.)
- Working knowledge of messaging systems such as Kafka or RabbitMQ
- Agile/Scrum methodology familiarity
- Excellent problem-solving and communication skills
Nice to Have:
- Prior experience in the banking or financial services domain
- Exposure to frontend frameworks like Angular or React (optional)
- Experience with logging/monitoring tools like Splunk, ELK stack, or Prometheus
Skills Required
Risk Management, investment strategies, Portfolio Management, Market Research, Treasury Management, Financial Modeling
This advertiser has chosen not to accept applicants from your region.
3
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
4
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
5
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
This advertiser has chosen not to accept applicants from your region.
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6
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"
This advertiser has chosen not to accept applicants from your region.
7
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."
This advertiser has chosen not to accept applicants from your region.
8
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- French language is mandatory
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action.
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- French language is mandatory
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action.
This advertiser has chosen not to accept applicants from your region.
9