647 Banking Services jobs in India

Our client, a leading financial institution, is seeking an accomplished and dynamic Head of Retail Banking Operations to lead their operations in Patna, Bihar . This hybrid role offers a unique opportunity to manage and optimize a wide range of retail banking services, blending strategic oversight with hands-on operational leadership. The ideal candidate will possess extensive experience in retail banking, a deep understanding of operational processes, regulatory compliance, and a passion for delivering exceptional customer service. You will be responsible for overseeing branch operations, ATM networks, digital banking platforms, and customer support functions, ensuring efficiency, accuracy, and adherence to stringent security protocols. This position requires strong leadership capabilities to manage and motivate a diverse team, drive performance improvements, and implement innovative solutions to enhance customer experience and operational effectiveness. Your responsibilities will include developing and executing operational strategies, managing budgets, mitigating risks, and ensuring compliance with all banking regulations. The ability to analyze operational data, identify trends, and implement data-driven improvements is crucial. We are looking for a forward-thinking individual who can navigate the evolving landscape of financial services and contribute to the sustained growth and success of the retail banking division. If you are a seasoned banking professional with a proven track record in operational leadership and are seeking a challenging and rewarding hybrid role, we encourage you to apply.

Key Responsibilities:

• Oversee all aspects of retail banking operations, including branch network, ATMs, and digital channels.
• Develop and implement operational strategies to enhance efficiency, customer satisfaction, and profitability.
• Manage and lead a team of banking professionals, fostering a high-performance culture.
• Ensure compliance with all banking laws, regulations, and internal policies.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Manage operational budgets and control expenses effectively.
• Oversee risk management and security protocols to protect customer assets and data.
• Drive the adoption and optimization of digital banking solutions and new technologies.
• Enhance customer service delivery across all retail banking touchpoints.
• Collaborate with other departments (e.g., Marketing, IT, Compliance) to achieve organizational goals.
• Lead projects focused on process improvement and operational excellence.
• Stay abreast of industry trends and best practices in retail banking operations.

Qualifications:

• Master's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 10 years of progressive experience in retail banking operations, with at least 5 years in a senior management role.
• Proven track record of successfully managing large-scale banking operations.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Strong leadership, team management, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in financial management and budgeting.
• Experience with digital transformation in the banking sector is highly desirable.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.

Our client, a leading financial institution in Patna, Bihar, IN , is seeking a highly accomplished and strategic Head of Retail Banking Operations. This critical executive role is responsible for overseeing and optimizing all operational aspects of the retail banking division, ensuring efficient service delivery, regulatory compliance, and superior customer experience. The Head of Retail Banking Operations will lead a large team across various departments, including branch operations, customer service, transaction processing, and product support. Key responsibilities include developing and implementing operational strategies, managing risk, driving process improvements, and leveraging technology to enhance efficiency and customer satisfaction. We are looking for an individual with a deep understanding of retail banking products and services, extensive experience in operational management, and a proven ability to lead large, complex teams. The ideal candidate will possess exceptional strategic thinking, leadership, and problem-solving skills, with a strong focus on continuous improvement and regulatory adherence. This is an unparalleled opportunity to shape the future of retail banking operations for a prominent financial institution.

Key Responsibilities:

• Develop and execute strategic operational plans for the retail banking division to achieve business objectives.
• Oversee the daily operations of all retail banking channels, including branches, digital platforms, and customer service centers.
• Ensure adherence to all relevant banking regulations, compliance standards, and internal policies.
• Manage operational risks, implementing robust controls and mitigation strategies.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and cost-effectiveness.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Oversee the implementation and integration of new technologies and systems to support banking operations.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
• Collaborate with other departments, including product development, marketing, and risk management, to ensure seamless service delivery.
• Champion a customer-centric approach, ensuring exceptional service delivery across all touchpoints.

Required Qualifications:

• Master's degree in Business Administration, Finance, or a related field.
• Significant experience (10+ years) in retail banking operations management, with a proven track record of leadership.
• In-depth knowledge of retail banking products, services, processes, and regulatory frameworks.
• Demonstrated experience in strategic planning, risk management, and process optimization within the financial services industry.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage large teams and drive significant operational change.
• Strong analytical and problem-solving capabilities.
• Experience with digital transformation initiatives in banking is highly desirable.

Our client, a leading financial institution, is seeking a dynamic and experienced Director of Retail Banking Operations to manage and optimize their retail banking services in Gurugram, Haryana, IN . This senior leadership role is responsible for overseeing the day-to-day operations of retail banking branches, ensuring efficiency, regulatory compliance, and exceptional customer service. You will develop and implement operational strategies to enhance customer satisfaction, streamline processes, and drive business growth. Key responsibilities include managing branch staff performance, overseeing risk management and compliance protocols, and implementing new banking technologies and services. You will also work closely with the sales and marketing teams to achieve retail banking targets. The ideal candidate will have a comprehensive understanding of retail banking products, services, and operational best practices. A Bachelor's or Master's degree in Business Administration, Finance, or a related field is required, along with a minimum of 10-12 years of experience in banking operations, with at least 5 years in a management or leadership position. Proven experience in managing large teams, implementing operational improvements, and ensuring regulatory compliance (e.g., RBI guidelines) is essential. Strong analytical, problem-solving, and decision-making skills are critical. Excellent leadership, communication, and interpersonal skills are necessary to motivate teams and build strong relationships with customers and stakeholders. This is a significant opportunity to lead and shape the retail banking operations for a prominent financial organization, driving success and customer loyalty.

ISG
**Job Summary**
Looking for a senior technical leader with hands-on expertise in development and customization of various modules of ACI Base24-eps. Candidate should have the ability to lead a team and also handle customer requirements independently.
**Responsibilities**
Need to have expertise in Base24-eps modules and components like interfaces ATM and POS device handlers prefix routing IAUTH SAF Journal etc.
Perform Base24-eps installation configuration and customizations as per the business requirements.
Shuld have Base24-eps integration experience with other Payment products like ACI UPF
Have hands-on expertise in both product development and custom specific modifications
Understanding of Base24-eps source codes application debugging and problem resolution
Lead the development effort with the team prepare test plan perform unit testing and QA testing support implementation and warranty support.
Should possess strong knowledge on various payment transactions including but not limited to authorization advice e-comm mail order pre-auth etc.
Should possess good understanding of payment switch functionality and various components involved in a card-present or card-not-present payment transaction.
Have expertise in programming languages like C++ platforms like Linux/Unix shell scripting.
Should be able to validate business Cases perform requirement analysis scoping and project estimation.
Should possess basic understanding of Agile.
Have good communication skill (both verbal and written) and act as a liaison between Cognizant and client for any technical and functional discussion
Knowledge of transaction testing tools or simulators like Asset and Postman.
Good understanding on ISO8583 message format
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Our client, a prominent player in the financial services sector, is seeking an experienced and strategic Head of Investment Banking to lead their operations in Visakhapatnam, Andhra Pradesh, IN . This senior leadership role demands a deep understanding of capital markets, mergers and acquisitions, and corporate finance. You will be responsible for driving the growth and profitability of the investment banking division, managing client relationships with major corporations, and leading transaction teams. The ideal candidate will possess exceptional deal-making expertise, strong leadership qualities, and a robust network within the financial industry.

Key Responsibilities:

• Lead and manage all aspects of the investment banking division, including M&A advisory, corporate finance, and capital raising.
• Develop and execute strategic plans to expand the division's market share and revenue generation.
• Build and maintain strong relationships with key corporate clients, private equity firms, and institutional investors.
• Oversee the origination, structuring, and execution of complex financial transactions.
• Mentor and manage a team of high-performing investment bankers and analysts.
• Ensure compliance with all regulatory requirements and internal policies.
• Represent the firm in high-level client meetings and industry events.
• Drive market intelligence gathering and identify new business opportunities.
• Maintain the firm's reputation for excellence and integrity.

Qualifications:

• MBA or Master's degree in Finance, Economics, or a related field; CFA designation is a plus.
• A minimum of 10-15 years of progressive experience in investment banking or corporate finance, with a proven track record of successful deal execution.
• Extensive experience in M&A advisory, debt and equity capital markets, and financial modeling.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical, negotiation, and presentation abilities.
• A well-established network of contacts within the corporate and financial communities.
• Deep understanding of Indian capital markets and regulatory environment.
• Ability to work effectively in a hybrid office setting.

This is a senior leadership opportunity with significant responsibility and the potential for substantial impact within the financial industry. Our client offers a highly competitive compensation and bonus structure.

**Responsibilities:**
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients
**Justification / Responsibilities:**
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account opening, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
+ Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Facilitate cross-functional support and training for team efficiency improvements.
+ Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
+ Partner with validation and dependent teams for timely closure of items.
+ Contribute to ongoing Lean and process improvement projects.
+ Drive self and team initiatives, including employee engagement, learning, and development.
+ Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
+ Act as a subject matter expert in the process.
+ Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
+ Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
+ Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
+ Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
+ Support the process to achieve annual MTP (MTP save) goals.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office/ Citi AI Tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support application releases and COB testing
Demonstrated analytical skills and mathematical knowledge
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
---
**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-3 years of relevant experience
+ Experience working in a business office or operational environment, retail banking operation experience preferred
+ Excellent communications required
+ Strong numerical abilities
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
+ **Ready to work in rotational/night shifts i.e. 24*7 support**
**Education:**
+ Bachelor's degree mandatory
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."

**Responsibilities:**
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients.
**Justification / Responsibilities:**
The Ops Sup Analyst 1 position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Lead customer service efforts by resolving inquiries and overseeing escalated issues to ensure efficient and effective support for Citi's clients.
+ Foster team efficiency through continuous training, cross-functional support, and knowledge sharing initiatives.
+ Collaborate effectively with the team, demonstrating flexibility in shift timings to meet business demands and manage peak volumes.
+ Ensure timely completion of tasks by collaborating closely with validation and dependent teams.
+ Initiate and lead employee engagement, learning, and development activities, supporting management in achieving team engagement goals.
+ Actively participate in Line of Business (LOB)/Site initiatives and Global Community Day activities.
+ Serve as an effective backup for the immediate supervisor, ensuring continuity of business operations (BAU).
+ Develop comprehensive product and process expertise, including end-to-end conceptual understanding.
+ Assume full ownership and accountability for all processed transactions and their eventual outcomes.
+ Meet and exceed individual and team productivity targets/benchmarks, ensuring all processes adhere to Service Level Agreements (SLAs).
+ Maintain a zero-error rate, preventing internal or external impacts (regulatory, financial, client, agent).
+ Strictly adhere to Key Performance Indicators (KPIs) and Turnaround Times (TAT), promptly addressing and rectifying any breaches.
+ Contribute to achieving annual MTP (Minimum Target Profit/Margin) savings.
+ Analyze financial postings to identify and implement opportunities for simplification and rationalization of entries.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Ensure all activities comply with internal policies, procedures, and external regulatory requirements.
+ Identify potential risks within processes and implement effective mitigation strategies.
+ Foster a culture of continuous improvement, actively seeking and implementing enhancements to processes and workflows.
**Qualifications:**
+ 04- 06 yrs relevant experience preferred
+ Proficient in Microsoft Office & Citi AI tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Lean Certified
+ General knowledge of client reporting across the industry and our competitors
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
**Worker Sub-Type** : Regular
**Regular Time Type:** Full time
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.