4,867 Banking Teller jobs in India

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"

"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 9:00am - 8:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and account maintenance.
o Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.
- Customer Interaction:
o Communicate directly with applicants, adhering to brand standards.
o Liaise effectively with other areas impacting the Credit Department.
o Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
- Compliance and Reporting:
o Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
o Ensure high levels of accuracy in report maintenance and tracking.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o Previous experience reviewing and approving credit is an asset.
o Minimum of 1-2 year of customer service experience.
o Credit card experience required; credit and fraud experience is an asset.
- Skills and Competencies:
o Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
o Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
o Ability to communicate tactfully with various levels of business management in a professional manner.
o Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
o Demonstrated ability to implement change efforts.
o Highly motivated with the ability to work independently in a fast-paced team environment.
o Knowledge of PCs and strong keyboarding skills.
o Proficiency in MS Word, Excel, and Outlook is an asset.
o TSYS/ADM system knowledge is an asset.
o Flexibility and willingness to work overtime as required.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
"

"Position Overview:
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."

Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- French language is mandatory
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action.

"Position Overview:
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."

"Position Overview:
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard
Responsibilities:
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
- To escalate concerns, where appropriate, and as requested by customers
Requirements:
- 6 months minimum tenure working on the President's Choice Financial MasterCard program.
- 1-2 Years of Customer service background, with experience in the Credit Card industry.
- Previous experience with handling escalated calls preferred.
- Demonstrate a high level of confidence while dealing with escalated situations/customers.
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
- Excellent time management skills.
- Must be open to constructive feedback from supervisor, operational leads and team coordinator
- Must work well with limited timelines.
- Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
- Bias for action."