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Job Title: Customer Service & Operations Coordinator

Location: IMT Faridabad, India

Industry: Printing / PoD Manufacturing

Work Type: Full-time, On-site

About the Role

We're hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.

You'll be the go-to person for order flow visibility—from the moment an order is received to when it's printed, packed, and delivered.

Key Responsibilities

Customer Support

• Respond to order-related queries via email, chat, and phone, in fluent English
• Manage customer expectations around delivery timelines, product options, and returns
• Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally

Order & Shipment Coordination

• Monitor live orders from platforms like Shopify, Etsy, and WooCommerce
• Coordinate with production teams to ensure timely printing and dispatch
• Generate daily shipping label files, track courier updates, and flag delivery issues

Production & Inventory Coordination

• Track SKU-wise production status, raise alerts for bottlenecks or missing inputs
• Maintain inventory logs for packaging materials, blanks, jigs, etc.
• Help ensure orders are packed as per SOPs and handed over to the right courier

Reporting & Dashboard Management

• Build and maintain real-time dashboards in Google Sheets or Excel
• Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking
• Share daily/weekly reports for:
• Pending orders
• Production delays
• Shipment exceptions
• Inventory stock levels

Cross-Team Communication

• Bridge communication between designers, printers, packers, customer care, and dispatch
• Log issues and support CAPA (Corrective Action Plan) for repeated complaints

Who You Are

• 3–5 years experience in eCommerce, D2C, or print-on-demand businesses
• Strong command over Google Sheets, Excel, and real-time dashboarding
• Excellent English communication skills – both written and verbal
• Highly organized, proactive, and comfortable handling 20+ open issues simultaneously
• Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web

Bonus Points If You Have

• Worked with print-on-demand or custom-made product brands
• Experience coordinating with printing teams, cutter operators, or QC staff
• Exposure to TAT SLAs, cutoff times, and international shipping constraints

Hiring For International Voice Process

Need Min 1 yrs exp in Inter Voice

Only Graduation

Excellent Communication

5 Days Working

Cab facility

Location- Bengaluru

Only Immediate Joiners

Call/WhatsApp

Required Candidate profile

**Only Immediate Joiners**

Min 1 Year of International Voice Experience

Graduation is mandate

Need Excellent Communication Skills

Greetings from Datamatics Business Solutions

We are hiring for Customer service executive (Inbound calls) please see the job details below.

• No Sales
• No targets
• Attending inbound customer calls
• Handling & resolving customer queries
• Maintaining data

Desired candidate profile -

• Good communication skills
• Willingness to achieve highest customer satisfaction.

Working days & timings - 6 days working & 8am-8pm (any 9hrs of shift will be assigned)

If interested, please share your resume on or whatsapp on

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• Youll be actively participating in initiatives to improve customer service, processes and procedures
• Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, youll be providing crucial support to customers and colleagues in our contact centres. Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Youll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, youll need to have excellent planning and organisational skills, along with good attention to detail. Youll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Youll also need:

• Experience of analysing and using performance data
• Fresher's, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Location:-Navi Mumbai

Process:- Customer Service - (Email Process)

Salary:- 18K Upto 24k Inhand

Qualification: Graduate only

Week Offs:- 5 Day Working (2 Weak Offs)

Eligibility:-Experienced and Fresher Both Can Apply

(Need Experience into customer service)

Shift;- Day Shift Only

Need good communication skills in English

Need Immediate Joiners

Contact- HR Ritu

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Required)

Work Location: In person

Speak with the employer

Location - Mumbai

Designation - Customer Service (Back Office)

Fixed Shifts- Fixed Sat-Sun offs

5 Days Working

Salary - 15k to 20k Inhand (5k Fixed Incentive)

Eligibility: HSC/Graduate

Fresher and Experience can Apply

Timing : Day Shift

Need Excellent English Communication

Telephonic Interview

Need Immediate Joiner Only

Contact HR Ritu

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Roles and Responsibilities

• Handle customer calls, resolve queries, and provide excellent customer service to ensure high levels of satisfaction.
• Prepare MIS reports on a regular basis to track key performance indicators (KPIs) such as call volume, resolution rates, and first-call resolution rates.
• Provide timely support to customers through effective query resolution and issue escalation when necessary.

Desired Candidate Profile

• Strong skills in calls handling, customer complaints management, mis report preparation, query resolution, and customer service excellence.

• Ability to work effectively under pressure while maintaining attention to detail and meeting deadlines.

• Escalate unresolved issues to the appropriate internal teams

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

Identify target areas for prospective business

Pre-screen customer segments as per the organization norms

Ensure the number of log in along with disbursement

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements

Execute sales promotion activities to build customer interest in the TCFSL brand

Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

Ensure vendor empanelment and develop relationships with new vendors.

Develop strong distribution channels

Ensure compliance to all Audit / RBI regulations.

Position Overview

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities

Team Leadership & People Management

• Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
• Oversee workload distribution to ensure KPI achievement across all verticals.
• Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
• Monitor and report on individual and team performance metrics.

KPI & Performance Management

• Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.
• Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.
• Provide feedback and coaching to team members where required (operational, not strategic).

Cross-Regional Collaboration

• Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.
• Share regular progress updates, performance reports, and escalations with the NZ team.
• Support NZ-based leads in implementing strategies and process improvements.

Operational Excellence

• Ensure adherence to existing SOPs, workflows, and escalation processes.
• Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.
• Coordinate with NZ stakeholders to align on priorities and capacity planning.

Skills & Experience

3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.

Strong organisational skills with the ability to manage multiple priorities and schedules.

Excellent communication skills, including cross-cultural collaboration.

Proficient in KPI tracking, reporting, and operational problem-solving.

Strong interpersonal skills with the ability to build team morale and accountability.

Ability to work in a fast-paced, global business environment.

What do we Offer?

Competitive compensation

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more Come and discover us