2,423 Bilingual Customer Service Representative jobs in India

About I-PAC:

I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.

About the role:

The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.

Job Responsibilities:

• Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.
• Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.
• Design and implement training programs to enhance team members' skills, knowledge, and performance.
• Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.
• Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.
• Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.
• Manage team scheduling and staffing, ensuring optimal coverage during operational hours.
• Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.

Required Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.
• Strong communication skills, both verbal and written.
• Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.
• In-depth understanding of contact centre operations and key performance metrics.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Adaptable and flexible, able to manage changing business needs effectively.
• Capacity to perform efficiently in a fast-paced, dynamic environment.
• Fluent in Tamil and Malayalam

Work Location: Mumbai / MH

Experience Range Required: 1-2

Job Description: voice and email support experience 1-2 years required

Essential skills :

voice and email support

Magicbricks is Times of India Company

We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.

We are looking for immediate hiring for the following positions;

Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open

Call Center Executive - Max. upto 4.8 L per annum

For all the positions the common attributes are:

1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.

2. B2C sales

3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.

4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.

Soft Skills:

1. Aggressive

2. Excellent English Communication skills

3. Confident

4. Presentable

Years of Experience:

Call Center Executives- Min 1 year of inside sales B2C sales experience

In this process, we have 6 days working

No night shifts, so you can tab people from international call centers also who do not want to do night shifts.

Saturdays - Sundays are working

Offs are assigned either on a Monday or on a Tuesday.

Office Location- Manyata Tech Park, Bangalore.

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.

Job Overview

We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.

Qualifications and Skills

• Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
• Excellent communication skills to interact with staff and manage patient queries professionally.
• Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
• Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
• Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
• Capability to train and lead a team effectively, fostering a productive work environment.
• Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
• Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.

Roles and Responsibilities

• Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
• Monitor call center operations, including assessing performance metrics to maintain service standards.
• Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
• Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
• Develop strategies to improve call center productivity and patient satisfaction rates.
• Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
• Maintain records of calls and manage data accurately for reporting and further improvement analysis.
• Oversee staff

ROLES & RESPONSIBILITIES:

 To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.

 To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).

 To ensure that the data entry in FRS is captured as per the voice of the customer.

 Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.

 To understand the rightness of the transaction executed in the account across all the channels.

 To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.

 To amicably handle the customer.

 To use appropriate rebuttals while on call.

 Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.

 To ensure all compliance metrics are strictly adhered without any deviation.

 To meet the set target. 

Designation: Call Quality Analyst-(BPO Call Center)

Language : Marathi /Hindi

Location : Koperkhairane , Navi Mumbai

Salary-upto 28,000

Role and Key Responsibilities:

* Conduct Quality audits on Calls and share feedback with agents.

* Conduct compliance and Quality checks and ensure timely reporting.

* Drive continuous improvement - make recommendations and drive improvement.

* Strengthen Quality management processes/ framework to improve quality delivery.

* Ensure data management for all deliverables and be accessible without any delay.

* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

* Minimum 6 months experience into BPO/call centre as Quality Auditor

Understanding of the Audit & Coaching process.

* Good verbal and written communication skills.

* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.