What Bpo Analyst Jobs are in India?

About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities:
- Handle complex and high-value sales calls
- Act as SME and provide floor support to agents
- Coach and mentor team members
- Monitor call quality and provide feedback
- Assist in onboarding and training
- Track team and individual performance
- Handle escalations and critical cases
- Support reporting and dashboards
Required Skills:
- Strong sales experience (telecom/BPO preferred)
- Excellent communication skills
- Coaching and mentoring ability
- Strong objection handling skills
- Ability to multitask under pressure
Eligibility:
- 2-5 years in international BPO/sales
- SME/team handling experience preferred

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Hardware Operations & Client Support Specialist
**About your role:**
Fiserv delivers technology solutions that help financial institutions and businesses move money and manage commerce with speed and confidence. Within Hardware Services, this role supports day-to-day hardware operations through order management, case resolution, and logistics coordination across the full service lifecycle. You will help ensure accurate processing, timely fulfillment, and effective resolution of client and operational issues while partnering across teams to support service quality and SLA performance.
**What you'll do:**
+ Manage the end-to-end hardware order lifecycle, including order entry, order updates, cancellations, shipment tracking, replacements, repairs, and returns.
+ Create, monitor, and resolve cases in Salesforce and shared support channels, ensuring accurate documentation, proper routing, and timely closure aligned to SLA expectations.
+ Investigate and resolve order, shipping, inventory, and device-related issues, including delayed shipments, incorrect deliveries, lost packages, and equipment discrepancies.
+ Coordinate shipping and logistics activities with carriers and warehouse teams, including reroutes, delivery corrections, claims, and tracking updates.
+ Provide operational support for hardware devices and transaction-related issues, escalating to specialized teams when required.
+ Partner with Deployment, Maintenance, IT, Billing, and Logistics teams to drive issue resolution, clarify ownership, and maintain alignment on service delivery.
+ Support inventory lifecycle activities, including tracking, reconciliation, return validation, and replacement equipment availability.
+ Identify and escalate system defects, process gaps, and operational risks to support resolution and continuous improvement.
+ Manage daily queues, shared inboxes, and operational trackers to prioritize work and maintain visibility into open items.
+ Participate in SLA reporting, operational reviews, and performance tracking to support compliance and process improvement.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 2+ years of experience in Salesforce case management, ticket routing, and activity documentation.
+ 2+ years of experience in order management processes, including order entry, updates, cancellations, and returns.
+ 2+ years of experience in shipment tracking, carrier coordination, logistics support, and delivery issue resolution.
+ 2+ years of experience in inventory tracking, reconciliation, and hardware replacement workflows.
+ 2+ years of experience in using operational support tools, shared inboxes, and queue management systems in a high-volume environment.
+ 2+ years of experience in documenting cases, service requests, and follow-up actions in accordance with defined procedures and SLA requirements.
+ 2+ years of experience in supporting hardware operations, device issue triage, and escalation management.
+ 2+ years of equivalent combination of educational background, related experience, and/or military experience
**Experience that would be great to have:**
+ Experience supporting payment hardware, point-of-sale devices, or merchant service equipment.
+ Experience with OneSource or similar enterprise operational systems.
+ Experience reviewing SLA metrics, operational reporting, and service performance trends.
+ Experience coordinating with cross-functional teams across billing, deployment, logistics, and technical support.
+ Experience handling client escalations in a hardware fulfillment or service operations environment.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Global Leasing Client Support Specialist
**Hardware Leasing - Client Support Specialist**
**About the Role**
As a Client Support Specialist, you will serve as a subject matter expert on our portfolio of innovative financing solutions. You will partner with internal teams and external channel partners to communicate and execute the product strategy for Global Business Solutions (GBS) Lending, including hardware and alternative financing.
**What you will do:**
+ Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs)
+ Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience
+ Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends
+ Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling
+ Draft internal product communications and documentation
+ Partner with product, legal, compliance, vendors, and operations teams to resolve issues
+ Monitor ISO prospects to identify customer needs and market insights
+ Support issue management, including root cause analysis and client communication
+ Ensure compliance with system auditing, client profile updates, and administrative requirements
**What You Will Need to Have**
+ Minimum of 3 years of experience in product management and/or relationship management
+ Experience in payments or merchant lending
**What Would Be Great to Have**
+ Experience in equipment financing
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .
**Overview of Job Function:**
The Customer Support Organization provides Verint's installed customer base with postimplementation
technical support services for the full line of Verint CES software offerings.
The Customer Support Representative's primary responsibility is to provide front line
troubleshooting and issue resolution to customer calls for technical assistance with the Verint
software and log the details of those interactions into the Verint CRM.
The Customer Support Representative strives to solve customer problems on the first call
whenever possible and/or collect quality technical detail from the customer about the problem
they are experiencing to better identify and equip the assigned Product Support Specialist to
respond to the problem consistent with the support call quality process.
The Customer Support Representative recognizes the urgency of a customer issue based on the
problem description provided by the customer and be knowledgeable about the resource
Confidential and Proprietary required to address the issue and responds accordingly to ensure the issue receives special handling and live handoff to a Product Support Specialist whenever required.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

**The Opportunity**
Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned hedge and private equity funds. As a Fund Accountant, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds.
This team is currently seeking "PE Sr. Analyst" to join our team in Gurgaon
The primary goal is to provide exceptional accounting and administration servicing for our clients.
**Roles and Responsibilities**
+ Your skills in accounting will be used by pricing and maintaining timely records for hedge and private equity holdings using various external pricing resources. You will perform timely reconciliations regarding Net Asset Values and provide accounting reports. You are responsible for communicating the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages
+ As the record keeper for the fund, you will be involved in the coordination and support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due diligence to ensure clients are in compliance with government laws and regulations
+ You will correspond with external investment managers regarding day-to-day fund inquiries including fee payments, cash position breaks, and reconciliations. Client engagement and dedication to quality service is a must for success
**Requirements for this role include:**
+ 2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives), operation of capital markets, and life cycle of trades. Knowledge of Capital Market
+ 2+ years of Basic Accounting knowledge
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies of Finance/Accounting principles
+ Intermediate skills in Microsoft Excel
+ The self-motivation and drive to monitor multiple client deliverables without sacrificing excellence or quality
+ Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
+ Strong customer service skills as you will be communicating daily with internal clients and your clients
**Desired qualities:**
+ A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
+ Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
+ Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
+ Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Special skills:
**Geneva**
+ **Portfolio Accounting** : Managing and reconciling portfolio transactions.
+ **Performance Measurement** : Analyzing and reporting on portfolio performance.
+ **Compliance** : Ensuring adherence to regulatory requirements.
+ **Data Management** : Handling accurate and timely data throughout the investment lifecycle

Should have 5–10 year s of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

Key Responsibilities

:• Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

.• Provide first-level support for product inquiries, warranty questions, and basi

cHVAC-related issues (training provided)

.• Accurately log cases in CRM tool while multitasking during live calls

.• De-escalate challenging situations and ensure a positive customer experience

.• Prioritize and manage high-volume inquiries with strong organization and tim

emanagement

.
Skills & Competencie

s:• Written & Verbal Communication: Excellent communication skills are a mus

t.Effectively communicate complex information to both technical and non-technic

alaudience

s.• Strong customer focus, empathy, patience, and conflict-resolution skill

s.
Shi

ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS

T).

**Position's General Duties and Tasks**
**In these roles you will** **be responsible for:**
+ Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform.
+ Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
+ Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
+ Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
+ Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
+ Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing. Potential responsibilities include and may vary by system area of assignment
+ Support fee schedule changes including terms, affiliations and contract maintenance
+ Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
+ Creating manual test cases from Use cases, Functional specs and other requirement documents.
+ Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
+ Data Validation and Audit of existing plans and contracts in the client database(s)
+ Database Management & Maintenance
**Requirements for this role include:**
+ Candidates must have Over all 5+ years' experience in US healthcare Claims Payer.
+ 3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing.
+ High school diploma or equivalent required, Technical/ Non-Technical
+ Associates degree, technical college or some college course work preferred
+ Ability to work within a project-oriented environment.
**Preferences:** -
+ Experience in SQL 2+ Years (Queries Writing)
+ Exposure on VB/Vb.net.
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Work Schedule & Benefits:
- Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities:
- Handle complex and high-value sales calls
- Act as SME and provide floor support to agents
- Coach and mentor team members
- Monitor call quality and provide feedback
- Assist in onboarding and training
- Track team and individual performance
- Handle escalations and critical cases
- Support reporting and dashboards
Required Skills:
- Strong sales experience (telecom/BPO preferred)
- Excellent communication skills
- Coaching and mentoring ability
- Strong objection handling skills
- Ability to multitask under pressure
Eligibility:
- 2-5 years in international BPO/sales
- SME/team handling experience preferred