1,535 Bpo Analyst jobs in India
BPO Business Analyst
Bengaluru, Karnataka
Movate
Posted today
Job Viewed
Job Description
Position Summary
We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps, operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.
Key Responsibilities
- Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
- Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
- Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
- Work closely with operations, IT, Finance, Payroll and client teams to implement process enhancements and technology solutions.
- Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
- Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
- Provide training and support to staff on new procedures, tools, and best practices.
- Support management activities, ensuring smooth transitions and adoption of new processes.
- Conduct root cause analysis of operational issues and recommend corrective actions.
- Ensure compliance with industry standards, regulatory requirements, and company policies.
Required Qualifications & Skills
- Bachelor’s degree in business administration/ITor related field (Master’s degree preferred).
- 6-8 years of experience as a Business Analyst in the BPO industry.
- Strong analytical and problem-solving skills with a proven track record in process improvement.
- Proficiency in process mapping tools (e.G., Visio, Power BI, reporting tools ) and data analysis tools (e.G.SQL, Warehouse /ETL data lake etc).
- Excellent verbal and written communication skills;
ability to interact with stakeholders at all levels. - Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
- Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
- Ability to work independently and manage multiple projects simultaneously.
- Strong attention to detail and organizational skills.
Preferred Attributes
- Experience working with BPO and Tech support and international clients and cross-cultural teams.
- Knowledge of automation tools and digital transformation in the BPO sector.
- Adaptability to fast-paced, changing environments.
- Proactive approach to identifying and solving business challenges.
This advertiser has chosen not to accept applicants from your region.
0
Operations Analysis Specialist
Gurgaon, Haryana
S&P Global
Posted 1 day ago
Job Viewed
Job Description
**About the Role:**
**OSTTRA India**
**The Role: Operations Analysis Specialist**
**The Team:** The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support, and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing Client due diligence support for all services supported within Osttra. The position requires Knowledge in AML KYC and PEP sanction screening knowledge, This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
+ You will be conducting financial crime due diligence checks for new and existing clients.
+ Gathering information from publicly available sources along with customers, relationship managers and internal system.
+ Identifying the ownership structure, proof of existence, nature of business, AML policies, Source of wealth and source of funds of the client.
+ Conducting due diligence on new clients and periodic reviews to ensure all regulatory requirements are met.
+ Adhering to organization's internal and regulatory compliance for Anti-Money Laundering (AML) and Know your Customer (KYC) standards.
+ Monitoring ongoing screening for the clients as per new World check one reports received.
+ Working on tools like World Check one, Bankers Almanac, Salesforce to complete the KYC requests on a timely basis.
+ Coordinating with teams like Sales, compliance, legal and Implementation team.
+ Getting onboarding documents countersigned through Docusign.
**What We're Looking For:**
You'll bring knowledge and experience of working on AML processes and procedures and awareness of up-to-date AML trends, policies and regulations.
+ A genuine passion for great customer service.
+ An understanding of the financial services industry.
+ Knowledge of our products, processes.
+ Good written and spoken communication skills.
+ The ability to work accurately and meet deadlines.
+ Excellent interpersonal, written, and verbal communication skills
+ Flexibility working in shifts.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
**OSTTRA India**
**The Role: Operations Analysis Specialist**
**The Team:** The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support, and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing Client due diligence support for all services supported within Osttra. The position requires Knowledge in AML KYC and PEP sanction screening knowledge, This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
+ You will be conducting financial crime due diligence checks for new and existing clients.
+ Gathering information from publicly available sources along with customers, relationship managers and internal system.
+ Identifying the ownership structure, proof of existence, nature of business, AML policies, Source of wealth and source of funds of the client.
+ Conducting due diligence on new clients and periodic reviews to ensure all regulatory requirements are met.
+ Adhering to organization's internal and regulatory compliance for Anti-Money Laundering (AML) and Know your Customer (KYC) standards.
+ Monitoring ongoing screening for the clients as per new World check one reports received.
+ Working on tools like World Check one, Bankers Almanac, Salesforce to complete the KYC requests on a timely basis.
+ Coordinating with teams like Sales, compliance, legal and Implementation team.
+ Getting onboarding documents countersigned through Docusign.
**What We're Looking For:**
You'll bring knowledge and experience of working on AML processes and procedures and awareness of up-to-date AML trends, policies and regulations.
+ A genuine passion for great customer service.
+ An understanding of the financial services industry.
+ Knowledge of our products, processes.
+ Good written and spoken communication skills.
+ The ability to work accurately and meet deadlines.
+ Excellent interpersonal, written, and verbal communication skills
+ Flexibility working in shifts.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
This advertiser has chosen not to accept applicants from your region.
1
SR. OPERATIONS ANALYSIS SPECIALIST
Gurgaon, Haryana
S&P Global
Posted 5 days ago
Job Viewed
Job Description
**About the Role:**
**OSTTRA India**
**The Role: Operations Analysis Specialist**
**The Team:** The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally.
**The Impact:** Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.
**What's in it for you:**
We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.
This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
● On-boarding
○ Onboarding of new clients/funds and existing clients to new
functionality/workflows
● Customer Service
○ Daily assistance to subscribers on all issues relating to the service (via
email, phone and in person)
○ Trade data normalisation / handling
○ Review reconciliation output; investigate and fix differences
○ Ensure structured and effective delivery of service
○ Self- education about current and upcoming market regulations and
other significant changes
● Customer Success Management
○ Partnering with the Customer Success team on operational issues to
ensure a positive client experience and relationship is fostered and
maintained
● Productivity/ Workflow Improvements
○ Discuss internal requests for new functionalities to improve the product
offering
○ Assist developers and Product Management with requirements and
UAT testing as well as being closely involved in the development
Process
**What We're Looking For:**
**Skills:**
+ The ability to interpret trade data
+ Customer relationship skills
+ Ability to think outside the box and challenge existing status quo
+ Proficiency in using text editors and advanced spreadsheet functions
+ Ability to work in a fast pace environment
+ Ability to multitask
+ Good communication skills (verbal and written English)
+ Good teamwork skills and being a quick learner
**Knowledge & experience:**
+ Extensive previous experience with triResolve or similar relevant background
+ The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
+ Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
+ Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
**OSTTRA India**
**The Role: Operations Analysis Specialist**
**The Team:** The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally.
**The Impact:** Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.
**What's in it for you:**
We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.
This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
● On-boarding
○ Onboarding of new clients/funds and existing clients to new
functionality/workflows
● Customer Service
○ Daily assistance to subscribers on all issues relating to the service (via
email, phone and in person)
○ Trade data normalisation / handling
○ Review reconciliation output; investigate and fix differences
○ Ensure structured and effective delivery of service
○ Self- education about current and upcoming market regulations and
other significant changes
● Customer Success Management
○ Partnering with the Customer Success team on operational issues to
ensure a positive client experience and relationship is fostered and
maintained
● Productivity/ Workflow Improvements
○ Discuss internal requests for new functionalities to improve the product
offering
○ Assist developers and Product Management with requirements and
UAT testing as well as being closely involved in the development
Process
**What We're Looking For:**
**Skills:**
+ The ability to interpret trade data
+ Customer relationship skills
+ Ability to think outside the box and challenge existing status quo
+ Proficiency in using text editors and advanced spreadsheet functions
+ Ability to work in a fast pace environment
+ Ability to multitask
+ Good communication skills (verbal and written English)
+ Good teamwork skills and being a quick learner
**Knowledge & experience:**
+ Extensive previous experience with triResolve or similar relevant background
+ The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
+ Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
+ Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
This advertiser has chosen not to accept applicants from your region.
2
QUALITY ANALYST BPO
New Delhi, Delhi
IEnergizer
Posted 22 days ago
Job Viewed
Job Description
Company Overview
iEnergizer is a renowned leader in the Business Process Outsourcing sector, providing exceptional customer management solutions. The company partners with clients to enhance their market presence through comprehensive life-cycle customer support services, including sales, customer care, technical support, and back-office services. iEnergizer caters to a wide range of industries with services tailored to Fortune 500 companies, focusing on excellent service delivery, cost efficiency, and an exemplary customer experience. Visit us at iEnergizer .
Job Overview
This is a full-time junior-level position for a Quality Analyst within our BPO division, based in New Delhi, Noida, Ghaziabad, or Faridabad. The role offers a salary of up to 32,000 INR CTC per month. We are seeking candidates with 1 to 3 years of experience in quality analysis, particularly those who have a background working in the BPO industry. The successful candidate will play a crucial part in maintaining high-quality standards in our call and back-office services.
Key Responsibilities
- Monitor live and recorded calls, chats, or emails to evaluate agent performance.
- Provide detailed feedback to agents on quality scores and areas of improvement.
- Maintain and analyze QA reports to track performance trends.
- Conduct quality audits and share regular MIS and dashboards with management.
- Collaborate with team leaders and trainers to drive performance improvements.
- Assist in the development and implementation of quality standards and processes.
- Provide refresher sessions to agents based on error trends and quality gaps.
- Participate in client calibration sessions and internal reviews.
Required Skills & Qualifications
- Bachelors degree in any discipline.
- 13 years of experience in a quality analyst role (preferably in a domestic voice process).
- Good command of Hindi and English (verbal and written).
- Strong listening, analytical, and communication skills.
- Proficient in MS Excel, Word, and call auditing tools.
- Ability to work independently and as part of a team.
- Detail-oriented with strong documentation and reporting skills.
Preferred Attributes
- Exposure to quality improvement techniques is a plus.
This advertiser has chosen not to accept applicants from your region.
3
BPO Trade Settlement Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
Role Description
The primary goal is to Perform Account Reconciliation for the client across multiple portfolios
Responsibilities
· Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions
· Identifying reasons for variances in cash/assets through bank & custody statements and other supporting data. · Interacting with designated internal teams, bank, custody and advisors for missing trades /corporate actions/ other transaction items · Following up on actions for pending transactions/incorrect booking with trade team/bank/custody.
· Verifying prices and income, rate of interest etc. depending upon the security being booked through Bloomberg or other market data services and provide appropriate back-ups.
· Reporting the issues to supervisors and seek support on an immediate basis
Performing administrative functions related to monthly closing and valuations.
· Developing and maintaining a solid working knowledge of the financial services industry and of all products, services and processes performed by the team
The primary goal is to Perform Account Reconciliation for the client across multiple portfolios
Responsibilities
· Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions
· Identifying reasons for variances in cash/assets through bank & custody statements and other supporting data. · Interacting with designated internal teams, bank, custody and advisors for missing trades /corporate actions/ other transaction items · Following up on actions for pending transactions/incorrect booking with trade team/bank/custody.
· Verifying prices and income, rate of interest etc. depending upon the security being booked through Bloomberg or other market data services and provide appropriate back-ups.
· Reporting the issues to supervisors and seek support on an immediate basis
Performing administrative functions related to monthly closing and valuations.
· Developing and maintaining a solid working knowledge of the financial services industry and of all products, services and processes performed by the team
This advertiser has chosen not to accept applicants from your region.
4
BPO Trade Settlement Analyst
Gurgaon, Haryana
NTT DATA North America
Posted 5 days ago
Job Viewed
Job Description
Role Description
The primary goal is to Perform Account Reconciliation for the client across multiple portfolios
Responsibilities
· Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions
· Identifying reasons for variances in cash/assets through bank & custody statements and other supporting data. · Interacting with designated internal teams, bank, custody and advisors for missing trades /corporate actions/ other transaction items · Following up on actions for pending transactions/incorrect booking with trade team/bank/custody.
· Verifying prices and income, rate of interest etc. depending upon the security being booked through Bloomberg or other market data services and provide appropriate back-ups.
· Reporting the issues to supervisors and seek support on an immediate basis
Performing administrative functions related to monthly closing and valuations.
· Developing and maintaining a solid working knowledge of the financial services industry and of all products, services and processes performed by the team
The primary goal is to Perform Account Reconciliation for the client across multiple portfolios
Responsibilities
· Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions
· Identifying reasons for variances in cash/assets through bank & custody statements and other supporting data. · Interacting with designated internal teams, bank, custody and advisors for missing trades /corporate actions/ other transaction items · Following up on actions for pending transactions/incorrect booking with trade team/bank/custody.
· Verifying prices and income, rate of interest etc. depending upon the security being booked through Bloomberg or other market data services and provide appropriate back-ups.
· Reporting the issues to supervisors and seek support on an immediate basis
Performing administrative functions related to monthly closing and valuations.
· Developing and maintaining a solid working knowledge of the financial services industry and of all products, services and processes performed by the team
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5
BPO Quality Assurance Analyst
Movate
Posted today
Job Viewed
Job Description
Openings for Quality Analyst - Night Shift
Experience: Minimum of 1 years of experience as QA.(BPO)
Working Model: On-site Work Only
Shifts: Night Shifts
Graduation: Minimum Bachelor's Degree (No Diploma)
Should be from Voice(BPO) Background
CTC: 4 LPA
Work Location : Chennai (Perungalathur)
Key Requirements:
1.Should be able to Conduct regular Process QA audits.
2· Maintain working knowledge of quality standards and SLAs.
3· Perform quality refresher trainings and test process knowledge Assessments.
4.Minimum of 1+years of experience as Quality Analyst(BPO)
5. Excellent communication skills
6. Should have a critical thought process and decision-making capability with a focus on accuracy.
7. Self-Motivated & Ability to Work Under Pressure.
8.Candidates should be open to a shift 24x7.
9.Good Knowledge on Excel and Reports, Ms Office, Power point PPT.
Immediate Joiner or 15 Days Notice Period
comfortable with Chennai office and night shifts
Interested
Kindly share me your updated Resume to
Contact -
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